Venmo Headquarters & Corporate Office

About Venmo

Venmo is a U.S.-based digital payments service that allows users to send and receive money, make purchases, manage a Venmo balance, and access additional financial products through its mobile app. Venmo began processing transactions in 2009 and became particularly popular for peer-to-peer payments between friends and family. Today, the service has expanded well beyond simple payment splitting to include debit and credit cards, business profiles, teen accounts, direct deposit, merchant payments, and other money-management features.

Venmo is currently a service of PayPal, and its current U.S. User Agreement is a contract between the customer and PayPal, Inc. PayPal provides the money transmission services associated with standard Venmo accounts and operates under applicable state money-transmitter licenses. Venmo remains a distinct consumer-facing brand within the broader PayPal business.

Venmo has continued expanding its ecosystem with products such as the Venmo Debit Card, Venmo Credit Card, business and charity profiles, Teen Accounts, and cryptocurrency-related services. An important distinction for address information is that PayPal, Inc., the provider of the standard Venmo service, is located at 2211 North First Street, San Jose, California 95131. Separately, PayPal Digital, Inc., doing business as Venmo Digital for certain cryptocurrency services, is located at 117 Barrow Street, New York, New York 10014.

Quick Information

Corporate Phone Number

Not publicly listed. Venmo does not publish a separate corporate headquarters telephone number. Its verified general support number is 855-812-4430.

Customer Service Number

855-812-4430. Venmo officially lists this number for general support involving account access, payments, transfers, settings, and related account issues. Phone representatives are available every day from 8:00 AM to 8:00 PM Central Time.

Corporate Office Address

PayPal, Inc., 2211 North First Street, San Jose, CA 95131, USA. Venmo’s current legal documentation identifies Venmo as a PayPal, Inc. service and uses this address for legal correspondence.

Headquarters Address

Venmo does not currently publish a separate headquarters address for the consumer Venmo service. Its service provider, PayPal, Inc., is located at 2211 North First Street, San Jose, CA 95131. Venmo Digital, the entity providing certain cryptocurrency services, is located at 117 Barrow Street, New York, NY 10014.

Email

privacy@venmo.com is Venmo’s officially published email address for privacy-related questions. For general customer support, Venmo directs customers to its Help Center, support request form, phone support, or in-app chat rather than publishing a universal customer-service email address.

Industry

Financial Technology, Digital Payments, Peer-to-Peer Payments, Mobile Payments, and Financial Services.

Founded

1. PayPal’s official newsroom states that Venmo’s first transaction occurred in 2009.

Number of Employees

Venmo’s standalone employee count is not publicly disclosed separately. Its workforce is included within the broader PayPal organization.

Corporate Office Hours

Venmo does not publish standard public corporate-office visitor hours. General customer phone support is available every day from 8:00 AM to 8:00 PM CT, while in-app support representatives are available during extended daily hours. Venmo Credit Card support through Synchrony Bank is available 24/7.

Website

Venmo Official Website

Investor Relations

Venmo does not maintain separate public investor relations because it operates as part of PayPal. Investors can use PayPal Investor Relations. PayPal also publishes investorrelations@paypal.com for investor relations inquiries.

Careers Page

Venmo-related employment opportunities are available through PayPal Careers.

Products & Services

Peer-to-Peer Payments

Venmo’s core service enables users to send and receive money digitally. It is widely used for splitting bills, paying friends and family, sharing household expenses, reimbursing someone for a purchase, and handling other eligible person-to-person transactions. Venmo accounts are primarily intended for eligible U.S. users.

Venmo Balance

Eligible users can maintain funds in their Venmo balance and use those funds for payments and purchases. Identity verification requirements may apply before a user can fully access balance-related functionality, and users can also link eligible bank accounts or cards to fund transactions.

Venmo Debit Card

The Venmo Mastercard Debit Card is connected to a customer’s Venmo balance and can be used for eligible purchases wherever Mastercard is accepted. Users can manage the card through the Venmo app and may also add an eligible Venmo Debit Card to supported digital wallets.

Venmo Credit Card

The Venmo Credit Card is a Visa credit card issued by Synchrony Bank and integrated with the Venmo app. Eligible cardholders can manage their account, split eligible purchases, make payments, and earn applicable rewards. For credit card questions, Venmo officially directs customers to Synchrony Bank at 855-878-6462.

Business Profiles

Venmo allows eligible users and businesses to establish business profiles for receiving payments for authorized goods and services. Business profiles provide a way for eligible merchants, sole proprietors, and other businesses to accept payments while keeping business activity appropriately identified within Venmo.

Teen Accounts

Eligible adult Venmo customers can establish Teen Accounts for authorized individuals between 13 and 17 years old. Teen Accounts operate as sub-accounts connected to the parent or guardian’s personal Venmo account and provide access to eligible Venmo features subject to applicable restrictions.

Charity Profiles

Eligible charitable organizations can connect qualifying PayPal charity accounts to Venmo and create charity profiles for receiving donations. These profiles are subject to Venmo and PayPal requirements and are designed specifically for charitable payment activity.

Cryptocurrency Services

Certain cryptocurrency services associated with Venmo are provided through PayPal Digital, Inc., doing business as Venmo Digital. As of May 19, 2026, Venmo states that crypto services are provided through this entity, which is a New York State limited purpose trust company.

Merchant Payments

Venmo can be used for eligible purchases with authorized merchants and businesses that accept Venmo. This extends the service beyond person-to-person transfers and allows customers to use Venmo as a payment method for qualifying commercial transactions.

PayPal and Venmo Payments

Venmo has expanded interoperability with PayPal, allowing eligible Venmo customers to send money to or receive money from eligible PayPal personal accounts, including certain non-U.S. PayPal accounts. Availability and recipient eligibility depend on account settings and applicable requirements.

Corporate Phone Numbers

Corporate Phone Number

Not publicly listed

Corporate Headquarters Number

Not publicly listed

Headquarters Number

Not publicly listed

Corporate Office Number

Not publicly listed

Customer Support Number

855-812-4430

Customer Service Number

855-812-4430

Toll-Free Number

855-812-4430

Credit Card Support Number

855-878-6462

Credit Card Activation Number

855-890-6779

Credit Card PIN Change Number

855-820-5806

Sales Number

Not publicly listed

Support Number

855-812-4430

Billing Number

855-878-6462

Regional Office Number

Not publicly listed

Branch Office Number

Not publicly listed

Local Office Number

Not publicly listed

International Number

Not publicly listed

Emergency / After-Hours Number

Not publicly listed for general Venmo support

Investor Relations Number

Not publicly listed specifically for Venmo

Media / Press Number

Not publicly listed specifically for Venmo

Human Resources (HR) Number

Not publicly listed specifically for Venmo

Reservations / Booking Number

Not applicable

How to Reach a Real Person at Venmo

The most direct way to reach a real Venmo customer support representative by phone is to call 855-812-4430. Venmo officially lists this number for general support involving account access, payments, transfers, account settings, and other common problems. Live phone support is available every day from 8:00 AM to 8:00 PM Central Time. Customers should be prepared to provide information necessary to identify their account and explain the transaction or account problem. However, never provide your Venmo password or verification code to someone on a call. Venmo specifically warns that its representatives will not ask customers to provide passwords or verification codes.

Another effective method is to use the Venmo app. Open the app, go to Me > Settings > Get Help > Chat With Us, and request an agent. Venmo also provides a support request form for customers who need additional assistance with personal accounts or business profiles. For Venmo Credit Card issues, customers should call the number on the back of their card or 855-878-6462 for Synchrony Bank support, which is available 24 hours a day. Debit Card customers should generally use the number printed on the back of their card or contact Venmo through its official support channels.

Headquarters & Corporate Office Address

Venmo Corporate / Legal Address

PayPal, Inc.
Attention: Legal Department
2211 North First Street
San Jose, CA 95131
USA

Venmo’s current User Agreement identifies the service as being provided by PayPal, Inc. and directs general written legal notices to this San Jose address.

PayPal Corporate Address for Venmo

PayPal, Inc.
2211 North First Street
San Jose, CA 95131
USA

This is the official address associated with PayPal, Inc., the licensed money-transfer provider responsible for standard Venmo money transmission services.

Venmo Digital Address

PayPal Digital, Inc., doing business as Venmo Digital
117 Barrow Street
New York, NY 10014
USA

This New York address applies specifically to PayPal Digital, Inc., doing business as Venmo Digital, which provides certain cryptocurrency services. It should not be confused with the general corporate address for the standard Venmo payment service.

Venmo Error Resolution Department

PayPal, Inc.
Attn: Venmo Error Resolution Department
P.O. Box 45950
Omaha, NE 68145-0950
USA

Venmo officially provides this mailing address for qualifying errors or questions involving electronic transfers.

Venmo Notice of Dispute Address

PayPal, Inc.
Attn: Legal Specialists
Re: Notice of Dispute
P.O. Box 45950
Omaha, NE 68145-0950
USA

Venmo’s current dispute-resolution provisions require customers pursuing the formal dispute process to follow the applicable Notice of Dispute requirements before proceeding with arbitration or certain other actions.

Venmo Arbitration Opt-Out Address

PayPal, Inc.
Attn: Litigation Department
Re: Venmo Opt-Out Notice
2211 North First Street
San Jose, CA 95131
USA

Venmo publishes this address for customers following the formal procedure to opt out of the arbitration agreement within the applicable deadline and according to the requirements in the User Agreement.

Venmo Credit Card Payment Address

Venmo Credit Card
P.O. Box 71718
Philadelphia, PA 19176-1718
USA

Venmo lists this address for eligible Venmo Credit Card payments sent by check. Customers should include their account number and follow Venmo and Synchrony Bank payment instructions.

How to File a Complaint Against Venmo

Step 1: Contact Venmo Customer Service

Start by contacting Venmo directly at 855-812-4430. Explain the complaint clearly and provide relevant transaction dates, amounts, usernames, and other details needed to identify the problem. General phone support is available every day from 8:00 AM to 8:00 PM CT. Venmo’s User Agreement specifically states that disputes regarding Venmo services may be reported to customer service online through the Help Center or by calling this number.

Step 2: Contact a Venmo Representative Through the App

If the issue is not resolved over the phone, use Venmo’s in-app support system. Open Venmo and navigate to Me > Settings > Get Help > Chat With Us, then ask to speak with an agent. Customers can also use Venmo’s official support request form for account or business-profile problems. Provide a detailed explanation and retain screenshots or other documentation relevant to your complaint.

Step 3: Open a Dispute for an Eligible Transaction

If your complaint concerns an eligible purchase, unauthorized transaction, or payment problem, use the dispute options available through Venmo. The exact procedure depends on the transaction type and circumstances. Customers should submit the complaint as soon as possible and provide supporting documentation, including receipts, transaction records, communications with the other party, or other evidence that helps Venmo investigate the issue.

Step 4: Report Electronic Transfer Errors

For qualifying errors involving electronic transfers, contact Venmo at 855-812-4430, use the Help Center, or send written correspondence to PayPal, Inc., Attn: Venmo Error Resolution Department, P.O. Box 45950, Omaha, NE 68145-0950. Venmo’s User Agreement provides specific procedures and deadlines for reporting certain transfer errors, so customers should report suspected errors promptly.

Step 5: Escalate a Venmo Credit Card Complaint

If the complaint concerns the Venmo Credit Card, contact Synchrony Bank at 855-878-6462. Venmo identifies Synchrony Bank as the issuer of the Venmo Credit Card and lists this number for additional credit card inquiries. Agents are available 24 hours a day. Cardholders should have their card or account information available when contacting support.

Step 6: Submit a Formal Notice of Dispute

If ordinary customer support does not resolve the issue and the matter qualifies as a dispute under the Venmo User Agreement, review the current formal dispute-resolution requirements carefully. Venmo’s current agreement provides for a mandatory informal dispute-resolution process before initiating arbitration or certain small-claims proceedings. The completed Notice of Dispute must be sent by certified mail to PayPal, Inc., Attn: Legal Specialists, Re: Notice of Dispute, P.O. Box 45950, Omaha, NE 68145-0950 and must contain the information required by the agreement.

Step 7: Send Legal Correspondence

For general written legal notices where Venmo has not specified a different address, correspondence can be mailed to PayPal, Inc., Attention: Legal Department, 2211 North First Street, San Jose, CA 95131. Customers should not use this address as a substitute for a specialized complaint address when Venmo’s terms provide a different procedure for the particular issue.

Step 8: File an Intellectual Property Complaint

If your complaint involves copyright or other intellectual property allegedly infringed by content on Venmo, PayPal provides a dedicated infringement process. Venmo’s User Agreement lists infringementreport@paypal.com for applicable infringement reports and identifies PayPal, Inc., Attn: PayPal Acceptable Use Policy, 2211 North First Street, San Jose, CA 95131 as the mailing address. The officially published fax number for this process is 1-402-537-5774.

Step 9: Contact the Appropriate State Regulator

Customers may also have the option to submit complaints to the financial regulator in their state. For example, Venmo’s User Agreement tells California residents that complaints can be reported to the California Department of Financial Protection and Innovation and provides 866-275-2677 for assistance with the department’s complaint process. Because Venmo money transmission is provided by PayPal, Inc. under applicable licenses, regulatory complaint procedures can differ by state.

Step 10: Keep Records of the Complaint

Keep copies of all emails, screenshots, transaction records, support case numbers, dates and times of phone calls, letters, and responses received from Venmo or PayPal. For payment or transfer disputes, record the amount, transaction date, recipient information, and transaction identifier. Maintaining a complete record can make it easier to escalate an unresolved complaint through Venmo, PayPal, Synchrony Bank, or an appropriate regulatory process.