Tory Burch LLC
Tory Burch LLC is a privately held American luxury fashion and lifestyle company headquartered in New York City. The company was founded in 2004 by designer Tory Burch, beginning with a Manhattan boutique and an e-commerce site. The brand built its identity around modern American luxury, combining classic silhouettes, bold color, travel influences, craftsmanship, and accessible luxury positioning across ready-to-wear, handbags, footwear, jewelry, accessories, beauty, and home products.
Tory Burch has grown into a significant global luxury business. Current company and foundation information describes approximately 400 stores globally, with boutiques and retail distribution spanning North America, Europe, Asia, Latin America, the Middle East, and Australia. The brand is also sold through thousands of department and specialty stores worldwide. Its official store locator currently lists retail operations across dozens of countries and regions.
The company remains privately held. Founder Tory Burch currently serves as Executive Chairman and Chief Creative Officer, while Pierre-Yves Roussel continues to serve as Chief Executive Officer. Tory Burch also maintains a strong philanthropic connection through the Tory Burch Foundation, established in 2009 to increase women’s economic power through entrepreneurship, education, capital, and community programs.
Tory Burch does not prominently publish a dedicated public corporate-headquarters switchboard for ordinary inquiries.A third-party business record lists 212-683-2323, but because the company does not prominently publish this as its main current consumer corporate contact, Client Services should be used for customer needs.
866-480-8679
7 days a week, 8:00 AM to 11:00 PM ET.
Tory Burch LLC
11 West 19th Street, 7th Floor
New York, NY 10011
United States
Tory Burch LLC
11 West 19th Street, 7th Floor
New York, NY 10011
United States
Current corporate records, company employment materials, and other current sources continue to identify this address as Tory Burch’s New York headquarters.
Client Services: inquiries@toryburch.com
Watches: watches@toryburch.com.
Luxury Fashion, Apparel, Handbags, Footwear, Accessories, Jewelry, Beauty, Home and Retail
2004
Founder
Tory Burch.
Tory Burch does not publish a precise audited employee count on its main consumer website.
Current company profile information categorizes the organization within the 1,001 to 5,000 employee range.
Current company information describes approximately
400 stores globally.
No standard public walk-in headquarters hours are published.
Client Services operates daily from
8:00 AM to 11:00 PM ET.
Tory Burch is privately held and does not maintain a public shareholder Investor Relations department.
https://www.toryburch.com/en-us/careers/
Tory Burch is widely known for designer handbags, including shoulder bags, totes, crossbody bags, mini bags, bucket bags, satchels, and seasonal fashion styles. Handbags remain one of the company’s signature luxury categories and are sold through boutiques, the company website, and authorized retailers.
The brand sells luxury footwear including sandals, flats, loafers, sneakers, heels, boots, mules, and seasonal shoes. Footwear is a major product category and is featured prominently across Tory Burch stores worldwide.
Tory Burch ready-to-wear includes dresses, knitwear, jackets, coats, pants, skirts, blouses, shirts, denim, and seasonal runway collections. New collections are presented during New York Fashion Week and reflect the brand’s American luxury identity.
The company sells day dresses, evening dresses, knit dresses, silk designs, occasion styles, and runway pieces. Dresses frequently combine distinctive prints, color, fabric, and classic silhouettes.
Tory Burch produces fashion jewelry including earrings, necklaces, bracelets, rings, and statement pieces. Jewelry collections are designed to coordinate with the brand’s apparel, handbags, and seasonal themes.
Tory Burch sells watches through its retail and online channels.
Watch support is available at
844-339-8679
watches@toryburch.com.
The brand offers wallets, card cases, coin purses, travel accessories, and other small leather goods. These products frequently use the same materials, patterns, and logo treatments found in Tory Burch handbags.
Accessories include scarves, belts, hats, sunglasses, hair accessories, fashion jewelry, and seasonal luxury pieces.
Tory Burch offers sunglasses and optical eyewear through approved retail and licensing channels. Product-quality support for eyewear may use a specialized product route rather than general handbag or footwear support.
Tory Burch’s lifestyle assortment includes beauty products that extend the brand beyond traditional fashion. Beauty offerings can vary by market, season, and distribution channel.
The Tory Burch lifestyle collection includes home products and decorative objects at selected stores and online. The Mercer Street boutique in New York currently lists Home among its featured collections.
Tory Sport is the brand’s performance-inspired activewear line. Launched in 2015, the collection combines technical function with Tory Burch’s fashion aesthetic and includes sportswear, active apparel, and related lifestyle designs.
Tory Burch offers gift cards for qualifying purchases.Gift cards generally cannot be returned once purchased, and return refunds on gift-card purchases are handled according to the company’s current return rules.
Selected Tory Burch stores offer personal styling appointments. Clients can receive recommendations, outfit assistance, and shopping support either virtually or in person at participating boutiques.
Participating boutiques offer Gift Concierge services with personalized product recommendations, gift wrapping, and shipping support.
Many Tory Burch boutiques allow customers to communicate with store teams by text for personalized assistance, shopping support, and appointment scheduling.
Selected Tory Burch stores provide complimentary alterations or tailoring on qualifying purchases. Availability depends on store and product.
Selected stores provide same-day, rush, or overnight delivery options for local clients. For example, the Mercer Street store offers same-day delivery in parts of the New York region.
Tory Burch maintains international retail operations and e-commerce distribution in multiple regions. The U.S. website also ships to selected international destinations through Global-e.
Tory Burch currently accepts eligible returns and exchanges within 30 days of delivery. Merchandise generally must be new and unused with required tags, while final-sale, customized, and gift-card purchases are excluded.
The company provides a Product Quality & Care Program for qualifying products purchased from Tory Burch stores or the official website. Quality issues involving handbags, shoes, apparel, small leather goods, and accessories may be reviewed for up to one year from purchase, excluding normal wear and tear.
Tory Burch does not prominently publish a dedicated public headquarters switchboard.
No verified headquarters-only consumer number is prominently listed.
For customer routing, use Client Services:
866-480-8679
No separate verified corporate-office public number is prominently promoted.
866-480-8679.
866-480-8679
866-480-8679
201-231-8679
Available
7 days a week, 8:00 AM to 11:00 PM ET.
No universal corporate sales number is published.Customers can buy through toryburch.com or individual stores.
No separate public billing department number is listed.
Use
866-480-8679
866-480-8679
Current orders can be cancelled only within the limited cancellation window described in the company’s policy.
866-480-8679
866-480-8679
844-339-8679
watches@toryburch.com.
No universal regional office number is publicly listed.
Each Tory Burch boutique has its own local number.
https://www.toryburch.com/en-us/store-locator/storelocator/
There is no single global Customer Service number covering every Tory Burch market.Customers should use the relevant country website or local boutique.
No corporate emergency line is published.
Not applicable.
Tory Burch LLC is privately held.
No permanent universal press phone is prominently published on the consumer site.
No universal public HR telephone number is published.
There is no general reservation number.Styling appointments and private events are handled through participating stores.
The easiest way to reach a Tory Burch Client Services representative is to call 866-480-8679. Current support hours are 8:00 AM to 11:00 PM Eastern Time, seven days a week. Customers can also text 201-231-8679, use live chat, or email inquiries@toryburch.com.
Before contacting Client Services, have the order number, account email, purchase date, item name, shipping address, payment method, and photographs available if the problem involves a defect or damaged product. Tory Burch’s current policy provides specialized treatment for returns, quality issues, watches, eyewear, online purchases, store purchases, and authorized-retailer purchases.
For a store-specific concern, contact the boutique where the purchase occurred. In-store purchases generally must be handled through physical stores, while online orders can be handled through Client Services or the online return process. This distinction is important because different refund methods and return procedures can apply depending on where the item was originally purchased.
Tory Burch LLC
11 West 19th Street, 7th Floor
New York, NY 10011
United States
This remains the company’s current New York headquarters address. Current company-profile and corporate records identify the location as Tory Burch LLC’s principal New York office.
The principal corporate office is located at
11 West 19th Street
New York, NY 10011
The company has occupied multiple floors of the building for headquarters operations.
Tory Burch LLC
11 West 19th Street, 7th Floor
New York, NY 10011
No separate general legal or customer correspondence headquarters address is prominently published for ordinary consumer complaints.For routine product or order matters, use Client Services rather than mailing the headquarters.
No current evidence indicates that Tory Burch has relocated from 11 West 19th Street. The company renewed a long-term headquarters lease at the property, so older references to this address remain consistent with current records rather than representing an outdated former headquarters.
Complaints may involve orders, returns, refunds, damaged merchandise, product quality, store service, gift cards, delivery, watches, eyewear, international orders, or another client experience. Gather the order number, receipt, store location, purchase date, photographs, payment details, return tracking, and previous correspondence before escalating.
Call Tory Burch Client Services at 866-480-8679, use live chat, text 201-231-8679, or email inquiries@toryburch.com. Explain the problem, provide the order or receipt information, and clearly state the resolution you are requesting. Client Services is currently available every day from 8:00 AM to 11:00 PM ET.
If the complaint concerns a watch, use 844-339-8679 or watches@toryburch.com. Store purchases should generally be addressed with the store where the item was purchased, while online orders and product-quality complaints should use Client Services. Matching the issue to the correct channel can significantly reduce delays.
If the first representative does not resolve the matter, ask for additional review. Keep the complaint in the existing email or chat history when possible, provide the earlier case information, and explain what remains unresolved. For store problems, request review by the store manager or appropriate retail management team.
Email inquiries@toryburch.com with a complete written record of the issue. Include the order number, transaction date, photographs, store information, previous support contacts, and your requested resolution. Written communication is especially helpful for damaged products, refund disputes, and complaints requiring photographs or shipping documentation.
For a serious unresolved corporate complaint, send written correspondence to Tory Burch LLC, 11 West 19th Street, 7th Floor, New York, NY 10011. Include copies of receipts and prior support records, identify the relevant department, and explain the requested resolution. Do not send original documents that cannot be replaced.
Product-quality issues should use Tory Burch’s Product Quality & Care process. Watches have their own contact route, eyewear uses a specialized support path, and third-party retailer purchases should be raised with the retailer that sold the item. These specialized channels reflect the company’s current support policy and are more appropriate than treating every complaint as a general order issue.
If a complaint involves a regulated privacy, consumer, or product-safety issue, contact the appropriate government authority based on the nature of the problem and the customer’s jurisdiction. Product-safety matters may involve consumer-safety regulators, while privacy complaints may involve the relevant state or national privacy authority.
Customers disputing an unauthorized charge or a refund that cannot be resolved directly may contact their payment-card issuer, PayPal, Afterpay, Klarna, or other payment provider as applicable. Preserve return tracking, emails, refund confirmations, and purchase records before initiating a financial dispute.
If the complaint remains unresolved and involves a significant financial or contractual dispute, review Tory Burch’s applicable purchase terms and seek legal advice if necessary. Depending on the amount and jurisdiction, options could include small-claims proceedings or other formal dispute mechanisms. Formal action should generally follow documented attempts to resolve the issue directly with Client Services and the company.
Ramona Tire is an automotive service company that provides a wide range of tire and…
Car-X Tire & Auto is a well-known automotive service chain in the United States, specializing…
Curo Financial Technologies Corp. is a company that provides a range of financial services, primarily…
Enova International, Inc. is a financial technology (fintech) company that provides online financial services to…
Community Choice Financial Inc. (CCFI) is a financial services company that provides a variety of…
Smile Brands Inc. is a leading provider of business support services to dental practices in…
This website uses cookies.