TOM FORD
TOM FORD
TOM FORD is a global luxury design house founded by American designer Tom Ford in 2005. The brand operates across men’s and women’s fashion, luxury accessories, footwear, eyewear, fragrances, cosmetics, and skincare. Its identity is built around modern luxury, sharp tailoring, sophisticated eveningwear, premium materials, and a distinctive beauty portfolio that includes internationally recognized fragrances such as Black Orchid, Oud Wood, Tobacco Vanille, Ombré Leather, and other Private Blend and Signature scents.
The ownership structure changed significantly in April 2023, when The Estée Lauder Companies Inc. completed its acquisition of the TOM FORD brand and all associated intellectual property. The transaction valued the overall enterprise at approximately $2.8 billion. Under the current structure, Estée Lauder owns the TOM FORD brand and directly manages TOM FORD BEAUTY, while Ermenegildo Zegna Group operates the fashion business under a long-term license and Marcolin manages eyewear under a separate license.
The brand’s current leadership includes Guillaume Jesel, President and CEO of TOM FORD and Luxury Business Development at The Estée Lauder Companies. Lelio Gavazza leads TOM FORD FASHION under Zegna Group, while designer Haider Ackermann has served as Creative Director since September 2024. Ackermann oversees the creative direction of menswear, womenswear, accessories, and eyewear and reports into both the brand and fashion leadership structures.
For TOM FORD Fashion customer and order assistance, the current U.S. phone-order and support number is
1-551-307-0011
Current published availability is generally Monday through Friday during U.S. Eastern Time business hours.
TOM FORD BEAUTY: 1-888-800-0360
Beauty Customer Service is currently available Monday through Friday from 9:00 AM to 9:00 PM ET and Saturday and Sunday from 10:00 AM to 6:00 PM ET.
Tom Ford International LLC
595 Madison Avenue, 18th Floor
New York, NY 10022
United States
Current business-registration data continues to identify this New York address as Tom Ford International LLC’s headquarters address.
Tom Ford International LLC
595 Madison Avenue, 18th Floor
New York, NY 10022
United States
This should be distinguished from the brand’s retail stores and from The Estée Lauder Companies’ own headquarters at 767 Fifth Avenue.
Fashion Customer Service: assistance@tomfordinternational.com
This email is currently published for damaged products, incorrect orders, delivery problems, and other TOM FORD Fashion e-commerce concerns.
Luxury Fashion, Beauty, Fragrance, Cosmetics, Skincare, Eyewear, Footwear and Accessories
2005
Tom Ford formally announced the creation of the TOM FORD brand in 2005 after his earlier leadership career at Gucci and Yves Saint Laurent.
The Estée Lauder Companies Inc.
Estée Lauder became the sole owner of the TOM FORD brand and its intellectual property in April 2023.
Guillaume Jesel
Jesel oversees the overall TOM FORD brand strategy across its licensed and directly operated businesses.
Haider Ackermann
Ackermann has served as Creative Director since September 2024 and directs TOM FORD’s global fashion vision.
https://www.tomfordfashion.com/
https://www.elcompanies.com/en/careers
TOM FORD Beauty careers are generally managed through The Estée Lauder Companies, while fashion-related positions can also be associated with the Zegna Group employment structure.
TOM FORD offers luxury menswear built around tailored suits, tuxedos, formal jackets, trousers, shirts, knitwear, outerwear, denim, and elevated casual clothing. The brand’s menswear heritage is closely tied to Tom Ford’s reputation for precision tailoring, premium fabrics, elegant proportions, and polished evening dressing.
The women’s collection includes dresses, gowns, tailoring, jackets, skirts, trousers, knitwear, outerwear, evening pieces, and contemporary luxury separates. Under Haider Ackermann’s creative direction, the collection continues the brand’s glamorous aesthetic while introducing a modern interpretation of TOM FORD’s established design language.
TOM FORD produces luxury handbags, clutches, shoulder bags, totes, and smaller leather goods. Designs often emphasize structured silhouettes, refined hardware, Italian craftsmanship, and understated branding intended to complement the broader fashion collection.
Footwear includes formal shoes, loafers, boots, sneakers, sandals, heels, and seasonal runway styles. Products are positioned within the high-end luxury market and are offered through TOM FORD boutiques, selected department stores, and the brand’s online store.
TOM FORD sells prescription optical frames and sunglasses under a long-term licensing agreement with Marcolin. Eyewear remains one of the brand’s most recognizable categories and is distributed through TOM FORD boutiques, optical retailers, department stores, and luxury retail partners.
TOM FORD BEAUTY is directly operated by The Estée Lauder Companies and includes fragrance, cosmetics, skincare, and grooming products. The beauty division has developed into one of TOM FORD’s most globally recognizable businesses and was a major strategic reason behind Estée Lauder’s acquisition of the overall brand.
The Private Blend collection offers premium artisanal fragrances designed for consumers seeking distinctive and sophisticated scent profiles. Well-known products include Oud Wood, Tobacco Vanille, Soleil Blanc, and other compositions positioned at the upper end of the luxury fragrance market.
TOM FORD’s Signature fragrance range includes scents such as Black Orchid and Ombré Leather. The category offers recognizable brand fragrances at a broader selection of sizes and price points compared with some Private Blend products.
The beauty portfolio includes lipstick, lip color, foundation, complexion products, eye makeup, brow products, and other luxury cosmetics. TOM FORD makeup is positioned around runway-inspired color, high-end packaging, and premium formulations.
TOM FORD BEAUTY also offers skincare products designed to complement its fragrance and cosmetics portfolio. Availability changes as products and collections evolve, with the beauty business continuing to develop new luxury grooming and skincare concepts.
Men’s grooming products extend the TOM FORD aesthetic into skincare, fragrance, and personal-care categories. These products are intended to complement the brand’s fashion business and offer customers a broader luxury lifestyle experience.
Customers in the United States can purchase qualifying fashion products through TOMFORDFASHION.com and beauty products through TOMFORDBEAUTY.com. Fashion orders can also be placed by phone through the current U.S. order-support number.
TOM FORD BEAUTY currently offers complimentary samples with qualifying online purchases. This service gives customers an opportunity to try selected beauty products while purchasing fragrances, makeup, or skincare.
TOM FORD BEAUTY provides personal assistance through online chat and Customer Service representatives. Advisors can help with product questions, fragrance selection, order status, and other shopping-related needs.
TOM FORD does not prominently publish a standalone headquarters switchboard for general corporate inquiries.
For current fashion e-commerce assistance:
1-551-307-0011.
No separate verified general-public headquarters switchboard is prominently published.
1-551-307-0011
This number currently supports U.S. fashion orders and related customer assistance.
1-888-800-0360.
1-888-800-0360
The Beauty team uses the same central contact for Customer Service and product-advice inquiries.
212-359-0300
Current address
672 Madison Avenue
New York, NY 10065.
329-208-2327
Address
122 Prince Street
New York, NY 10012.
310-270-9440
Address
346 North Rodeo Drive
Beverly Hills, CA 90210.
TOM FORD does not maintain a separate publicly traded Investor Relations department.
Investor matters relating to owner The Estée Lauder Companies are handled through ELC Investor Relations.
888-860-6295
This is The Estée Lauder Companies’ current transfer-agent contact through Computershare and is not a TOM FORD consumer-support number.
There is no separate public TOM FORD Fashion billing hotline.
Order-payment concerns should use fashion Customer Service, while TOM FORD BEAUTY billing or online-order questions should use 1-888-800-0360.
TOM FORD operates globally, but support numbers vary by country and product category. Customers outside the United States should use the country-specific TOM FORD site or local boutique contact.
No universal TOM FORD applicant HR number is publicly promoted.
Corporate beauty roles are generally handled through The Estée Lauder Companies’ careers organization, while fashion roles can fall under Zegna Group operations.
For fashion orders, delivery questions, returns, or damaged products, contact TOM FORD Fashion at 1-551-307-0011 or email assistance@tomfordinternational.com. Have your order number, delivery information, item details, photographs of any damage, and the email address associated with the purchase available so Customer Service can review the transaction efficiently.
For fragrances, makeup, skincare, or other TOM FORD BEAUTY products, call 1-888-800-0360. Beauty support operates extended weekday hours as well as weekend hours. Store-specific concerns can also be handled directly through the boutique where the item was purchased.
Tom Ford International LLC
595 Madison Avenue, 18th Floor
New York, NY 10022
United States.
This is the current headquarters address associated with Tom Ford International LLC. It should not be confused with the brand’s Madison Avenue retail boutique or with the corporate offices of brand owner The Estée Lauder Companies.
The Estée Lauder Companies Inc.
767 Fifth Avenue
New York, NY 10153
United States.
672 Madison Avenue
New York, NY 10065
This is a retail boutique rather than the brand’s headquarters.
TOM FORD is wholly owned by The Estée Lauder Companies Inc., which completed its acquisition in April 2023. The transaction gave ELC ownership of the TOM FORD trademark and intellectual property across fashion, beauty, accessories, and eyewear.
TOM FORD Fashion is operated under a long-term license by Ermenegildo Zegna Group. Zegna acquired the fashion operations needed to manage production, distribution, retail, and development of the fashion business while Estée Lauder retained ownership of the brand itself.
TOM FORD eyewear is licensed to Marcolin. This arrangement continues a relationship that began during the early development of the brand and allows TOM FORD eyewear to be distributed globally through specialist luxury optical channels.
Guillaume Jesel
Jesel oversees the overall TOM FORD brand and works across the Beauty, Fashion, and licensed business categories.
Haider Ackermann
Ackermann became Creative Director effective September 2024 and currently oversees creative direction across menswear, womenswear, accessories, and eyewear.
TOM FORD has a presence in more than 100 markets globally. Distribution includes directly operated boutiques, shop-in-shops, luxury department stores, beauty counters, optical partners, and e-commerce.
Before escalating a complaint, collect your order number, receipt, purchase date, store location, item name, photographs if the product is damaged, shipping records, and copies of previous correspondence. Because TOM FORD operates fashion, beauty, and eyewear through different business structures, using the correct channel is important.
For a fashion purchase, contact 1-551-307-0011 or assistance@tomfordinternational.com. For fragrance, cosmetics, or skincare, contact TOM FORD BEAUTY at 1-888-800-0360. Explain the issue clearly, identify the product and transaction, and state what resolution you are requesting, such as a replacement, refund, order correction, or additional product review.
If the purchase was made in a TOM FORD store, contact that boutique directly and ask for a manager. Bring or provide the receipt, item, photographs, and previous Customer Service information. Retail management may be able to resolve exchanges, product-quality concerns, service complaints, or store-specific issues more quickly than a general corporate channel.
For qualifying fashion purchases made online, TOM FORD currently allows eligible full-priced merchandise to be returned within 14 calendar days from delivery, subject to the published condition and packaging requirements. Use the return channel promptly and retain tracking information and proof that the product was sent back.
If a fashion order is missing, stolen, or damaged in transit, TOM FORD currently uses Route for qualifying package claims. Keep photographs, delivery notifications, order information, and any carrier evidence. For damaged merchandise, also contact assistance@tomfordinternational.com so the brand has a direct record of the problem.
If the initial Customer Service response does not resolve the issue, ask for further review by a manager or senior Customer Service representative. Keep the same case history together and provide earlier emails, call dates, photographs, return tracking, and any refund or replacement promises already made.
For unresolved Beauty matters, escalation may involve The Estée Lauder Companies, which directly owns and manages TOM FORD BEAUTY. Fashion matters may require escalation within TOM FORD Fashion or Zegna’s operating structure. This distinction is important because the fashion and beauty businesses are managed differently even though they share the same TOM FORD brand.
For a serious unresolved brand-level matter, send written correspondence to Tom Ford International LLC, 595 Madison Avenue, 18th Floor, New York, NY 10022. Include your contact information, purchase details, prior case history, copies of receipts and correspondence, and the specific remedy requested. Keep copies and delivery confirmation.
If a legitimate refund, duplicate transaction, or unauthorized charge remains unresolved after working with TOM FORD, you may contact your card issuer or payment provider and follow its formal dispute procedure. Provide the receipt, return tracking, Customer Service correspondence, and any evidence showing that the merchant was contacted first.
If the complaint remains unresolved, general consumer matters may be directed to the appropriate state Attorney General or consumer-protection agency based on your location and transaction. Product-safety concerns may require a different regulator. Keep all receipts, photographs, correspondence, tracking information, and written company responses before escalating externally.
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