Tapestry
Tapestry
Tapestry, Inc. is a New York-based global fashion and luxury-accessories company. The business originated as Coach, Inc., whose core Coach brand was founded in New York in 1941. As the company expanded beyond a single brand, Coach, Inc. changed its corporate name to Tapestry, Inc. on October 31, 2017, creating a broader corporate identity for its portfolio of fashion and lifestyle businesses. Tapestry trades publicly on the New York Stock Exchange under ticker TPR.
The current Tapestry portfolio is more focused than it was in previous years. As of fiscal 2026, the company’s core brands are Coach and Kate Spade New York. Tapestry completed the sale of the Stuart Weitzman business on August 4, 2025, so older headquarters pages that continue to describe Stuart Weitzman as a current Tapestry brand should be updated. Tapestry now reports two operating segments, Coach and Kate Spade.
Tapestry reported approximately $8.0 billion in fiscal 2026 revenue, nearly 1,300 directly operated stores, operations across roughly 50 countries, and approximately 20,600 employees. Joanne Crevoiserat is the current Chief Executive Officer and has served as CEO since October 2020.
Tapestry, Inc.
10 Hudson Yards
New York, NY 10001
United States
Tapestry identifies 10 Hudson Yards as its global headquarters. The office is located in a 52-story LEED Gold-certified building in Manhattan’s Hudson Yards district.
10 Hudson Yards
New York, NY 10001
United States
This is also the principal executive-office address reported in Tapestry’s fiscal 2026 Form 10-K.
For ordinary corporate correspondence
Tapestry, Inc.
10 Hudson Yards
New York, NY 10001
Brand-order returns or customer-service correspondence should be sent only to the address provided by Coach or Kate Spade for the specific transaction.
Registered shareholders should contact Tapestry’s transfer agent
Broadridge Corporate Issuer Solutions, Inc.
P.O. Box 1342
Brentwood, NY 11717.
212-946-8400
This is Tapestry’s current corporate headquarters telephone number reported in its fiscal 2026 Form 10-K.
Tapestry does not operate one universal consumer-service line because retail support is handled by its individual brands.
Coach: 1-888-262-6224
Kate Spade New York: 866-999-5283.
10 Hudson Yards, New York, NY 10001
10 Hudson Yards, New York, NY 10001
Tapestry does not prominently publish one general consumer corporate email.
Investor Relations: ccolone@tapestry.com
Corporate Communications: jleemann@tapestry.com.
Luxury Accessories, Fashion, Handbags, Leather Goods, Footwear, Apparel and Lifestyle Products
Corporate predecessor Coach, Inc. was established around the Coach brand founded in 1941.
Tapestry, Inc. became the corporate name in 2017.
Approximately 20,600 employees globally
Current fiscal 2026 figure.
Nearly 1,300 directly operated stores globally
Current fiscal 2026 figure.
Tapestry does not publish general public walk-in hours for 10 Hudson Yards.
Brand Customer Care hours vary by Coach and Kate Spade.
Investor Relations
https://investors.tapestry.com/
Careers
Coach is Tapestry’s largest brand and is especially known for handbags, shoulder bags, totes, crossbody bags, clutches, and other leather goods. The brand combines traditional leather craftsmanship with contemporary designs and seasonal collections.
Coach sells wallets, card cases, wristlets, pouches, travel accessories, and other compact leather products. These products complement the brand’s handbag assortment and represent an important accessories category.
Coach offers sneakers, loafers, boots, sandals, heels, and other footwear for men and women. Tapestry’s current strategy specifically identifies footwear as an area for targeted lifestyle expansion.
Coach sells ready-to-wear products including jackets, sweaters, T-shirts, dresses, pants, and outerwear. Apparel extends the Coach brand beyond its traditional handbag and leather-goods business.
Coach accessories include belts, scarves, hats, sunglasses, jewelry, watches, bag charms, and other fashion items. Accessories allow customers to participate in the Coach brand across a wide range of price points.
Coach Outlet operates stores and digital channels focused on outlet-specific and discounted merchandise. Customer Care is handled through Coach’s broader service organization.
Kate Spade New York sells handbags, totes, crossbody bags, shoulder bags, satchels, and clutches known for colorful, playful design and distinctive branding.
The brand offers wallets, card holders, small leather goods, jewelry, keychains, tech accessories, and other lifestyle products.
Kate Spade sells shoes including sneakers, sandals, flats, boots, and heels. Designs frequently incorporate bold colors, patterns, bows, and other recognizable Kate Spade elements.
Kate Spade’s ready-to-wear assortment includes dresses, tops, sweaters, jackets, skirts, and other fashion products.
Fashion jewelry includes earrings, necklaces, bracelets, rings, and novelty pieces that reflect the brand’s playful aesthetic.
The Kate Spade lifestyle business extends into selected home, gift, stationery, and licensed categories through both direct and licensing channels.
Tapestry sells through directly operated stores, outlets, e-commerce websites, and mobile digital experiences. Direct-to-consumer operations are a central component of both Coach and Kate Spade.
Tapestry brands also distribute selected merchandise through department stores, specialty retailers, and other wholesale partners.
Coach and Kate Spade participate in licensing arrangements that extend their brands into selected product categories and markets where specialized partners provide manufacturing or distribution capabilities.
In 2026, Tapestry expanded digital commerce by enabling eligible Coach and Kate Spade products to be purchased through Google’s Gemini app and Google Search experiences using Google’s Universal Commerce Protocol.
212-946-8400
212-946-8400
212-946-8400
212-946-8400.
No universal Tapestry consumer number is published.
Use the brand-specific contacts below.
1-888-262-6224
7:00 AM to 1:00 AM ET, seven days a week.
1-240-448-4442
866-999-5283
7:00 AM to 11:00 PM ET.
customer_care@katespade.com
Coach
1-888-262-6224
Kate Spade
866-999-5283
Tapestry does not publish one corporate sales line.Consumer sales are handled by individual brand stores and websites.
No universal Tapestry billing number is published.Contact the brand involved in the purchase.
Tapestry maintains regional and international operations but does not publish one universal regional-office number.
Individual Coach and Kate Spade stores have local telephone numbers.
Brand-specific regional Customer Service centers are used outside the U.S.
No public corporate emergency line is published.
212-946-7252
Current Investor Relations contact
Christina Colone
ccolone@tapestry.com.
212-631-2797
Current corporate communications contact
Jennifer Leemann
jleemann@tapestry.com.
1-888-808-3038 for domestic registered shareholders.
International:
1-720-358-3607.
No universal public HR number is prominently listed.
Not applicable.
If your issue involves a Coach or Kate Spade purchase, do not begin with Tapestry’s corporate headquarters unless the matter is genuinely corporate. Coach customers should call 1-888-262-6224, while Kate Spade customers can call 866-999-5283 or email customer_care@katespade.com. Have the order number, store location, purchase date, product details, payment method, and any previous Customer Care correspondence ready.
For a store-specific complaint, contact the store manager first. Issues involving online orders, returns, warranty concerns, shipping, or refunds should usually be handled by the brand’s centralized Customer Care team. Tapestry corporate headquarters is more appropriate for shareholder, media, governance, legal, or unresolved corporate matters.
Investors can reach the Investor Relations team at 212-946-7252, while media inquiries can use 212-631-2797. Registered shareholders who need account, certificate, or ownership assistance should contact Broadridge instead of ordinary brand Customer Care.
Complaints may involve Coach or Kate Spade purchases, product quality, returns, shipping, refunds, employee interactions, warranties, investor matters, privacy issues, or other corporate concerns. Keep receipts, order numbers, product photos, transaction dates, store information, correspondence, and case numbers before escalating.
Begin with the brand that sold the product. Coach customers can call 1-888-262-6224, while Kate Spade customers can call 866-999-5283. Explain the issue clearly and ask that the complaint be documented. For online orders, provide the order number and shipping details; for store purchases, provide the store location and receipt.
If the problem concerns a warranty, return, delivery, refund, shareholder matter, or another specialized issue, ask for the relevant team. Registered shareholders should use Broadridge, while media and investor matters should go to Tapestry’s dedicated corporate contacts. Product warranties should be handled through the appropriate brand Customer Care channel.
If the first representative cannot resolve the complaint, request a supervisor or Customer Care manager. For store incidents, request the Store Manager or District Manager. Explain previous contacts and the specific remedy you want, such as a refund, replacement, repair, account correction, or further investigation.
Coach and Kate Spade both provide written online Customer Care forms, and Kate Spade publishes customer_care@katespade.com. Written complaints should identify the product, order or store, date, previous contacts, and requested resolution. Keep copies of messages and photographs.
Serious unresolved corporate complaints may be sent to Tapestry, Inc., 10 Hudson Yards, New York, NY 10001. Address the correspondence to the appropriate corporate function, such as Customer Experience, Legal, Compliance, or Executive Relations. Use tracked mail for important disputes.
For investor complaints, contact Tapestry Investor Relations or the transfer agent. Privacy, legal, intellectual-property, workplace, or corporate-governance concerns should be directed to the applicable Tapestry legal or compliance function. Include all previous case information and supporting documentation.
Product-safety complaints may be reported to the U.S. Consumer Product Safety Commission when applicable. Securities and public-company disclosure complaints can fall under the SEC, while employment or discrimination concerns may involve the EEOC or relevant state agency. Choose the regulator that actually oversees the issue.
Unresolved retail complaints can also be submitted to a state Attorney General or consumer-protection office. Payment disputes may be raised with the customer’s card issuer, particularly when a refund or unauthorized charge cannot be resolved directly with the brand.
If a substantial dispute remains unresolved, review the purchase terms, website terms, warranty conditions, employment agreement, shareholder documentation, or other applicable contract. Depending on the dispute, formal remedies may include arbitration, small-claims court, civil litigation, or another contractually required process. Obtain qualified legal advice when the value or complexity of the dispute warrants it.
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