Steve Madden
Steve Madden
Steven Madden, Ltd., commonly known as Steve Madden, is a publicly traded American fashion company best known for footwear, handbags, accessories, and apparel. The business designs, sources, markets, and sells fashion-forward products under the Steve Madden brand as well as a growing portfolio that includes Kurt Geiger London, Dolce Vita, Betsey Johnson, Carvela, Blondo, and ATM. The company also licenses selected categories for Anne Klein and designs products under private-label arrangements for major retailers.
The company was founded by designer Steve Madden in 1990 and began operations that year. Steven Madden, Ltd. completed its initial public offering in December 1993 and today trades on Nasdaq under the ticker SHOO. Although the founder remains closely associated with the brand as Creative and Design Chief, current corporate leadership is headed by Chairman and Chief Executive Officer Edward R. Rosenfeld and President Amelia Newton Varela.
Steve Madden has significantly expanded beyond its original women’s footwear business. The company acquired Kurt Geiger and ended 2025 with 399 company-operated brick-and-mortar stores, seven e-commerce platforms, and 133 concessions in international markets. The company now operates wholesale and direct-to-consumer businesses across footwear, accessories, apparel, retail, e-commerce, concessions, licensing, and private-label channels.
Steven Madden, Ltd.
52-16 Barnett Avenue
Long Island City, NY 11104
United States
Steve Madden’s current Investor FAQ and annual report confirm this address as the corporate headquarters.
52-16 Barnett Avenue
Long Island City, NY 11104
Steve Madden’s corporate careers page also confirms that its corporate office is located in Long Island City, New York.
For customer-service and privacy-related correspondence, Steve Madden publishes
Steve Madden Ltd.
Attn: Director of Customer Service, Ecommerce
52-16 Barnett Ave
Long Island City, NY 11104.
Equiniti Trust Company, LLC
28 Liberty Street, 53rd Floor
New York, NY 10005.
718-446-1800
This is Steve Madden’s verified corporate headquarters number.
1-888-762-3336
Also written as
1-888-SMADDEN
Current Customer Service availability
7 days a week, 9:00 AM to 10:00 PM ET.
52-16 Barnett Avenue, Long Island City, NY 11104
52-16 Barnett Avenue, Long Island City, NY 11104
Customer Service: info@stevemaddendirect.com
Investor Relations: InvestorRelations@stevemadden.com.
Footwear, Fashion, Apparel, Accessories, Retail, Wholesale, E-Commerce and Licensing
1990
Steve Madden commenced operations in 1990.
Steve Madden reported approximately 4,800 employees globally as of February 1, 2025 in its previous annual workforce disclosure.
Its expanded post-Kurt Geiger workforce is larger, but the company should be referenced using the latest clearly verified official figure available rather than an estimate.
As of December 31, 2025
399 company-operated brick-and-mortar stores
plus
133 international concessions.
Steve Madden does not prominently publish visitor hours for its Long Island City corporate headquarters.
Investor Relations
https://investor.stevemadden.com/
Careers
https://www.stevemadden.com/pages/steve-madden-careers
Steve Madden is best known for women’s fashion footwear, including heels, pumps, sandals, flats, sneakers, boots, loafers, platforms, and seasonal fashion styles.
The company built its original business around trend-driven women’s shoes and continues to make footwear one of its largest product categories.
Steve Madden sells men’s sneakers, dress shoes, loafers, boots, slides, and casual footwear.
The men’s assortment extends the brand’s fashion positioning into both everyday and occasion footwear.
Sneakers are a major category across both men’s and women’s lines.Products range from lifestyle and fashion sneakers to platform and retro-inspired silhouettes.
Steve Madden offers ankle boots, knee-high boots, fashion boots, Western-inspired footwear, and cold-weather styles.Boot offerings change seasonally and across the company’s portfolio of brands.
The company sells flats, slides, platform sandals, heels, and warm-weather fashion footwear.
Steve Madden’s accessories business includes handbags, crossbody bags, totes, shoulder bags, backpacks, clutches, and other fashion bags.Handbags are also sold through several portfolio brands and licensed categories.
Steve Madden sells clothing including dresses, tops, bottoms, jackets, outerwear, matching sets, and fashion basics.The company’s apparel exposure has expanded as its overall brand portfolio has grown.
Accessories include jewelry, belts, sunglasses, hats, wallets, scarves, and other fashion items.
Kurt Geiger London became a major addition to Steve Madden’s portfolio.
The brand sells luxury-positioned footwear, handbags, accessories, and fashion products through stores, concessions, wholesale, and digital channels.
Carvela is another major brand added through the Kurt Geiger acquisition.It focuses primarily on women’s footwear and accessories and operates its own retail and outlet locations.
Dolce Vita is one of Steve Madden’s lead growth brands.It focuses on contemporary women’s footwear with trend-oriented styling across boots, sandals, heels, sneakers, and other categories.
The Betsey Johnson brand offers colorful, statement-oriented footwear, accessories, and other fashion products.Steve Madden markets Betsey Johnson as part of its broader portfolio.
Blondo is part of Steve Madden’s brand portfolio and is particularly associated with fashion footwear that incorporates weather-resistant and practical features.
ATM is included among Steve Madden’s owned brands and adds premium apparel to the company’s portfolio.
Steve Madden licenses and produces selected footwear, handbags, and accessory categories under the Anne Klein brand.
This gives the company exposure to products marketed under a brand it does not own outright.
The company designs and sources footwear and other products under private-label brand names for major retailers.Private-label operations remain part of Steve Madden’s wholesale business.
Steve Madden sells products through department stores, specialty retailers, mass merchants, off-price chains, shoe chains, national retailers, and online partners.This wholesale network complements its direct retail operations.
Steve Madden operates branded stores and outlet locations in multiple markets.
Its U.S. careers page currently states that the Steve Madden retail business itself has more than 120 stores across the United States.
Customers can shop through
The site provides footwear, apparel, accessories, gift cards, account management, order tracking, returns, shipping information, loyalty benefits, and Customer Service.
SM PASS is Steve Madden’s loyalty program.Members receive rewards and selected promotional benefits, and program Customer Service is available through dedicated support.
Steve Madden offers physical and digital gift cards for qualifying purchases.Gift-card rules and eligible locations are described through the company’s Help Center.
Steve Madden allows qualifying merchandise to be returned according to its current return policy.
Damaged or defective online orders should be reported promptly to Customer Service so the company can provide an appropriate return label or QR code and process the refund.
Steve Madden supports Buy With Prime for qualifying purchases and provides dedicated Help Center information regarding the service.
The Steve Madden Take Back Bag program provides a way for customers to recycle used clothing and textiles.
The initiative supports the company’s broader sustainability and circularity strategy.
718-446-1800
718-446-1800
718-446-1800
718-446-1800.
1-888-762-3336
1-888-SMADDEN
1-888-762-3336
Current general Customer Service is available seven days a week from 9:00 AM to 10:00 PM ET.
1-888-526-2881
Current SM PASS support is available seven days a week from 9:00 AM to 10:00 PM ET.
Steve Madden does not publish one universal consumer Sales Department phone number.Retail purchases are handled online or through stores.
No separate public billing-only number is prominently listed.
Use
1-888-762-3336
Steve Madden does not publish one universal regional-office phone number.
Individual Steve Madden stores have local numbers.Use the official Store Locator through SteveMadden.com.
International support varies by local market and website.
No corporate emergency hotline is published.
718-308-2611
Current Investor Relations contact
Danielle McCoy
VP of Corporate Development & Investor Relations.
InvestorRelations@stevemadden.com
800-937-5449
Transfer Agent
Equiniti Trust Company, LLC.
Steve Madden does not prominently publish one permanent public press line on its main consumer site.
A universal applicant HR number is not publicly promoted.
https://www.stevemadden.com/pages/steve-madden-careers
1-888-762-3336
Steve Madden specifically instructs customers who have difficulty accessing its website or mobile app to call this number.
Not applicable.
For an order, shipping, return, product, damaged item, payment, gift card, or general shopping issue, call 1-888-762-3336. The current Customer Service page states that support is available seven days a week from 9:00 AM to 10:00 PM Eastern Time. Customers can also use live chat or email info@stevemaddendirect.com. Keep the order number, account email, item information, payment method, and any relevant tracking details ready before contacting the company.
If the issue involves a purchase made directly at a Steve Madden retail store, the company advises customers to return to the store where the purchase was made for assistance. Customer Service can help locate a store or provide product information, but store-level transactions may need to be resolved by the retail location.
For shareholder matters, ordinary Customer Service is not the right route. Investor questions can be directed to 718-308-2611 or InvestorRelations@stevemadden.com, while stock-transfer issues should go to Equiniti Trust Company.
Complaints may involve an online order, defective shoes, return, refund, shipping delay, store employee, SM PASS rewards, gift card, accessibility problem, billing issue, or another Steve Madden transaction. Before escalating, gather the order number or store receipt, purchase date, item information, tracking data, photographs where relevant, and copies of previous support communication.
Call 1-888-762-3336, use live chat, or email info@stevemaddendirect.com. Explain the problem clearly, provide the order number or purchase information, and specify the resolution requested. For damaged or defective online products, Steve Madden instructs customers to contact support promptly so an appropriate return label or QR code can be issued.
If the purchase was made in a Steve Madden retail store, contact or return to that store. If the issue concerns SM PASS, use the dedicated loyalty support number 1-888-526-2881. Investor matters should be sent to Investor Relations, and accessibility issues can use the main Customer Service line.
If the initial support representative cannot resolve the complaint, request review by a supervisor or higher-level Customer Service representative. Provide the earlier case details, employee names where available, screenshots, photographs, order history, and a clear explanation of why the prior response was insufficient.
Email info@stevemaddendirect.com to create a written record of the complaint. Include your full name, order number, item details, previous support history, and the requested resolution. Keep copies of all messages and any return or refund confirmations.
For a serious unresolved matter, write to Steven Madden, Ltd., 52-16 Barnett Avenue, Long Island City, NY 11104. Customer-service correspondence can be addressed to the Director of Customer Service, Ecommerce at the same location. Include copies of supporting records rather than originals.
Privacy-related complaints should use Steve Madden’s Data Privacy Portal or Customer Service privacy channels. Shareholder disputes belong with Investor Relations or the transfer agent. Loyalty-program issues can use the dedicated SM PASS support number. Using the correct specialized team can significantly shorten escalation time.
If the complaint concerns product safety, the appropriate external authority may include the U.S. Consumer Product Safety Commission. Privacy issues can involve state privacy regulators or Attorneys General, while publicly traded company or securities issues can fall under the SEC depending on the nature of the complaint.
For unresolved payment disputes, customers can consider contacting the card issuer or payment provider. General retail and consumer complaints may be filed with the state Attorney General or consumer-protection office where appropriate. Keep receipts, communications, tracking information, and company responses as evidence.
If the dispute remains unresolved and involves a significant financial or legal claim, review Steve Madden’s current Terms of Use and Terms of Sale before taking formal action. Depending on the type of dispute and applicable law, options may include small claims court, arbitration if required by contract, or another civil proceeding. Legal advice can help determine the appropriate route.
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