Raymour & Flanigan Headquarters & Corporate Office

About Raymour & Flanigan

Raymour & Flanigan is a privately held, family-owned furniture and mattress retailer based in Central New York. The business traces its history to the late 1940s when brothers Bernard and Arnold Goldberg established Raymour’s Furniture in downtown Syracuse. The company initially operated as a small regional furniture retailer and gradually expanded across upstate New York. In 1990, Raymour’s Furniture acquired Flanigan’s Furniture, a regional chain with stores in the Rochester and Buffalo areas. The combination created the Raymour & Flanigan name that remains in use today.

Over the following decades, Raymour & Flanigan expanded throughout the Northeast through new stores, acquisitions, distribution investments, outlet concepts, e-commerce, and a large in-house delivery operation. Today, the company sells living-room furniture, mattresses, bedroom furniture, dining furniture, office furniture, outdoor products, rugs, lighting, decor, and other home furnishings. Raymour & Flanigan also provides financing options, furniture protection plans, design consultations, online ordering, pickup, delivery, and White-Glove Delivery. Current company careers information describes more than 150 stores across eight states, while its consumer store locator describes more than 145 showroom, outlet, and clearance-center locations.

Raymour & Flanigan remains family owned and has not been acquired by a national furniture conglomerate or public parent company. The business continues to reflect the Goldberg family’s ownership and leadership across multiple generations. The legal operating company is Raymours Furniture Company, Inc., doing business as Raymour & Flanigan Furniture | Mattresses. Current legal, privacy, sweepstakes, and employment materials identify 7248 Morgan Road in Liverpool, New York as the principal corporate location. This remains the appropriate current headquarters address for corporate-level company information.

Raymour & Flanigan Headquarters & Corporate Office Address

Current Headquarters

Raymours Furniture Company, Inc.
dba Raymour & Flanigan Furniture | Mattresses
7248 Morgan Road
Liverpool, NY 13090
United States

Current Raymour & Flanigan legal notices and company materials identify 7248 Morgan Road in Liverpool as the headquarters and principal business address of Raymours Furniture Company, Inc.

Corporate Office

7248 Morgan Road
Liverpool, NY 13090
United States

The Liverpool corporate operation supports senior leadership, customer care, purchasing, merchandising, finance, technology, marketing, human resources, logistics, legal, real estate, and other enterprise functions.

Mailing Address

Raymour & Flanigan
7248 Morgan Road
Liverpool, NY 13090
United States

This address is used in current company privacy and legal materials. Customers submitting an ordinary service complaint should normally contact Customer Care first rather than mailing routine correspondence directly to corporate headquarters.

Other Important Address

Raymour & Flanigan Furniture | Mattresses
P.O. Box 220
Liverpool, NY 13088
United States
Attention: Legal Department, Consumer Claim

Raymour & Flanigan’s current dispute-resolution terms identify this P.O. Box as the formal notice address for qualifying consumer legal claims.

Quick Information

Corporate Phone Number

Public verified separate corporate headquarters number not prominently available.

Raymour & Flanigan currently emphasizes its centralized Customer Care line rather than publishing a separate universal executive-office telephone number.

Customer Service Number

1-888-729-6687

This is Raymour & Flanigan’s primary current Customer Care telephone number for orders, delivery, billing, warranty assistance, shopping support, and general questions.

Corporate Office Address

7248 Morgan Road, Liverpool, NY 13090, United States.

Headquarters Address

7248 Morgan Road, Liverpool, NY 13090, United States.

Email

rfcare@raymourflanigan.com

Raymour & Flanigan publishes this Customer Care email in its privacy materials and uses it for qualifying customer-service communication.

Industry

Furniture retail, mattresses, home furnishings, interior decor, e-commerce, delivery, and consumer retail.

Founded

The Goldberg family’s furniture business began in the late 1940s in Syracuse, New York. Company materials commonly reference more than 75 years in business.

Number of Stores

More than 150 stores across eight states according to current Raymour & Flanigan careers information.

Ownership

Privately held and family owned by the Goldberg family.

Customer Care Hours

Customer Care is currently available Monday through Sunday from 8:00 a.m. to 6:00 p.m. Shopping Assistance operates Monday through Sunday from 7:00 a.m. to 1:00 a.m.

Website

https://www.raymourflanigan.com/

Careers Page

https://www.raymourflanigan.com/work-at-raymour

Raymour & Flanigan is privately held and does not maintain a public-company Investor Relations department.

Raymour & Flanigan Products & Services

Living Room Furniture

Raymour & Flanigan sells sofas, sectionals, recliners, sleeper sofas, chairs, coffee tables, end tables, entertainment units, and complete living-room collections.

Bedroom Furniture

Bedroom products include beds, mattresses, dressers, chests, nightstands, bedroom sets, storage beds, children’s furniture, and other bedroom furnishings.

Mattresses

The company sells mattresses from major brands and provides showroom assistance to help customers compare firmness, construction, size, comfort, and sleeping preferences.

Dining Room Furniture

Customers can purchase dining tables, chairs, counter-height sets, dining benches, barstools, buffets, servers, and complete dining-room collections.

Home Office Furniture

Raymour & Flanigan offers desks, office chairs, bookcases, storage units, and other products designed for home offices and workspaces.

Outdoor Furniture

Seasonal outdoor offerings include patio seating, tables, dining sets, outdoor accessories, and products designed for residential outdoor living areas.

Rugs

The company sells area rugs across different sizes, materials, styles, and price ranges. Qualifying rug returns and exchanges are subject to specific return terms.

Decor and Lighting

Home decor includes lamps, mirrors, wall decor, accent pieces, pillows, accessories, and other products intended to complement furniture purchases.

White-Glove Delivery

Raymour & Flanigan provides White-Glove Delivery in qualifying markets. Furniture is inspected and assembled before delivery, placed in the customer’s preferred location, and packaging materials are removed for recycling.

Free Design Consultations

Customers can work with Home Furnishing Consultants for complimentary design guidance. Consultants can help with furniture selection, room planning, layout, style, and coordination.

3D Room Planner

Raymour & Flanigan provides a digital 3D room-planning tool that allows customers to visualize furniture placement and room layouts before purchasing.

Furniture Protection Plans

Qualifying purchases can be covered by Raymour & Flanigan’s optional protection programs, subject to the terms, exclusions, claim requirements, and coverage limitations of the plan selected.

Raymour & Flanigan Corporate Phone Numbers

Corporate Phone Number

Public verified separate corporate number not available.

Raymour & Flanigan does not prominently publish a dedicated executive headquarters telephone number separate from its centralized Customer Care operation.

Corporate Headquarters Number

Public verified separate number not available.

Corporate written correspondence can be directed to 7248 Morgan Road, Liverpool, New York, while normal customer issues should begin with Customer Care.

Headquarters Number

Public verified separate number not available.

Customers should avoid relying on unverified third-party corporate telephone listings when the company’s own current support resources provide 1-888-729-6687.

Corporate Office Number

Public verified separate number not available.

The company routes customer-facing inquiries through centralized support, individual stores, service centers, and specialized departments.

Customer Service Number

1-888-729-6687

This is Raymour & Flanigan’s primary current Customer Care number for orders, delivery, warranty, billing, shopping assistance, and other customer needs.

Customer Support Number

1-888-729-6687

Customer Care currently operates Monday through Sunday from 8:00 a.m. to 6:00 p.m.

Shopping Assistance Number

1-888-729-6687

The same number provides extended Shopping Assistance from 7:00 a.m. to 1:00 a.m. seven days a week.

Return Assistance Number

1-888-729-6687

Raymour & Flanigan directs qualifying free-shipping product and area-rug return requests through this number.

Privacy / Customer Care Number

1-866-383-4484

Raymour & Flanigan’s privacy documentation publishes this number for privacy-related preferences, opt-outs, and Customer Care communication.

Platinum Protection Plan Number

1-866-475-9170

This number is published for qualifying Platinum Protection Plan administration and cancellation inquiries.

Progressive Leasing Number

1-877-898-1970

Customers using Progressive Leasing can contact this number for lease servicing, early-purchase options, cancellation, and related questions.

Investor Relations Number

Not applicable.

Raymour & Flanigan is privately and family owned and therefore does not maintain a public shareholder Investor Relations department.

How to Reach a Real Person at Raymour & Flanigan

For an order, delivery, billing, warranty, financing, shopping, return, or product-service problem, call Raymour & Flanigan at 1-888-729-6687. Customer Care is currently available seven days a week from 8:00 a.m. to 6:00 p.m., while Shopping Assistance operates until 1:00 a.m. This centralized line is the best first route for most customer concerns because representatives can direct callers to delivery, billing, warranty, sales, or another relevant team.

Before calling, have the sales order number, purchaser name, telephone number, delivery address, showroom location, delivery date, item numbers, payment information where relevant, and any previous complaint reference ready. If the issue involves damaged furniture or property damage during delivery, preserve photographs and document the condition as soon as possible.

For a concern originating at an individual showroom, customers can also speak with the store manager. Protection-plan matters may use 1-866-475-9170, while Progressive Leasing accounts should use 1-877-898-1970. Formal consumer legal claims have a separate notice procedure through Raymour & Flanigan’s Legal Department.

How to File a Complaint Against Raymour & Flanigan

Complaints may involve furniture quality, delivery, property damage, delayed orders, mattresses, warranty service, billing, financing, returns, protection plans, store service, or customer support. Before escalating, gather the sales order, invoice, delivery record, photographs, repair history, store information, and previous correspondence.

Step 1: Contact Customer Service

Call Raymour & Flanigan Customer Care at 1-888-729-6687. Clearly explain the issue and provide the order or delivery information required to investigate the complaint.

Step 2: Contact the Relevant Department

Delivery problems should go to the delivery or service team, billing issues to billing support, warranty concerns to warranty assistance, and protection-plan claims to the appropriate protection-plan administrator.

Step 3: Request Supervisor or Management Review

If the first representative cannot resolve the complaint, request escalation to a Customer Care supervisor, showroom manager, service manager, or delivery manager. Keep records of the names and dates of previous conversations.

Step 4: Use the Company’s Written Complaint Channel

Email rfcare@raymourflanigan.com and provide the order number, issue, photographs, and previous support history. Maintaining a written record is especially useful for damaged products, delivery damage, and repeated service problems.

Step 5: Contact Corporate Headquarters

For a serious unresolved matter, written correspondence can be sent to Raymours Furniture Company, Inc., 7248 Morgan Road, Liverpool, NY 13090. Include copies of relevant supporting documentation.

Step 6: Use the Specialized Complaint or Dispute Department

Formal consumer claims subject to Raymour & Flanigan’s dispute-resolution agreement must follow the current notice process. Current terms identify P.O. Box 220, Liverpool, NY 13088, Attention: Legal Department, Consumer Claim, as the applicable notice address.

Step 7: File With the Appropriate Regulator

Consumer retail, warranty, financing, privacy, and advertising complaints may involve state attorneys general, consumer-protection departments, the Federal Trade Commission, or financial regulators depending on the issue.

Step 8: Use Consumer Protection or Financial Dispute Options

Customers with unresolved billing or retail complaints can contact their state consumer-protection agency. Financing complaints may also require contact with the financial institution or leasing company responsible for the account.

Step 9: Consider Formal Legal or Arbitration Procedures

Raymour & Flanigan’s current Terms and Conditions include a dispute-resolution and arbitration process for certain consumer claims. Before initiating formal proceedings, review the current terms carefully, send any required written notice, preserve all evidence, and obtain legal advice where appropriate.