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- Ray-Ban
About Ray-Ban
Ray-Ban is one of the world’s best-known eyewear brands, specializing in sunglasses, prescription eyeglasses, polarized lenses, photochromic lenses, customized eyewear, and AI-enabled smart glasses. The brand’s history dates to 1937, when the Aviator model was introduced after lens technology had been developed to reduce glare for U.S. pilots. Ray-Ban later became closely associated with fashion, entertainment, music, and popular culture.
Ray-Ban is not currently an independent U.S. corporation with its own standalone New York headquarters. In the United States, Ray-Ban.com and U.S. sales are operated by Luxottica of America Inc., part of EssilorLuxottica. Luxottica acquired Ray-Ban in 1999, adding the brand to its proprietary eyewear portfolio.
For current U.S. corporate and legal purposes, Luxottica of America uses 4000 Luxottica Place, Mason, OH 45040 as its principal corporate address. Current New York filings also show a New York executive/registered presence, including 1 West 37th Street, New York, NY 10018 for officers and 28 Liberty Street, New York, NY 10005 for registered-agent matters. These New York addresses should not be confused with Ray-Ban’s main U.S. consumer corporate address.
Quick Information
Corporate Phone Number
513-765-4321
This is the current phone number published by Luxottica of America with its Mason, Ohio corporate/privacy office.
Customer Service Number
866-472-9226
Ray-Ban publishes this number for U.S. Customer Service, online-order assistance, returns, and product support.
Corporate Office Address
Luxottica of America Inc. / Ray-Ban
4000 Luxottica Place
Mason, OH 45040
United States
U.S. Principal Corporate Address
Luxottica of America Inc.
4000 Luxottica Place
Mason, OH 45040
United States
New York Corporate Presence
Current public corporate-registration information identifies:
1 West 37th Street
New York, NY 10018
for senior Luxottica of America officers.
Registered-agent correspondence in New York is handled through:
28 Liberty Street
New York, NY 10005.
Privacy: privacyoffice@luxotticaretail.com
Copyright / Online IP: OnlineIPenforcement@luxottica.com
Accessibility: webaccessibility@essilorluxottica.com.
Industry
Eyewear, Sunglasses, Prescription Glasses, Optical Retail, Fashion Accessories and Smart Glasses
Founded
1937
The Aviator Classic debuted in 1937.
Parent Company
EssilorLuxottica
U.S. Operating Company
Luxottica of America Inc.
Ray-Ban’s U.S. website terms identify Luxottica of America Inc. as the owner/operator of the Ray-Ban digital service and seller of products through Ray-Ban.com.
Luxottica Acquisition of Ray-Ban
1999
Luxottica acquired Ray-Ban and its associated crystal-lens technology in 1999.
Corporate Office Hours
Ray-Ban does not prominently publish walk-in hours for Luxottica’s corporate office.
Customers should use Ray-Ban Customer Service or an official retail location for consumer issues.
Website
Careers Page
https://careers.essilorluxottica.com/
Investor Relations
Ray-Ban does not maintain a standalone Investor Relations department.
Investor matters are handled through parent company EssilorLuxottica.
Ray-Ban Products & Services
Ray-Ban’s portfolio includes classic sunglasses, prescription eyewear, customized frames and lenses, polarized products, photochromic lenses, smart glasses, and retail services.
Aviator Sunglasses
The Aviator is one of Ray-Ban’s defining designs and dates to 1937.
The model was originally associated with pilot eyewear and later became a global fashion icon available in many lens and frame combinations.
Wayfarer Sunglasses
The Wayfarer debuted in 1952 and became one of Ray-Ban’s most recognizable frame designs.
Current variations include Original Wayfarer, New Wayfarer, Mega Wayfarer, Wayfarer Reverse, optical versions, and smart-glasses editions.
Clubmaster
The Clubmaster is a browline-style Ray-Ban frame that became strongly associated with the 1980s.
Ray-Ban now sells multiple Clubmaster variations in sun and prescription formats.
Round Frames
Ray-Ban’s Round collection includes classic metal and contemporary variations.
The current Ray-Ban history identifies Round Metal as originating in 1989.
Prescription Eyeglasses
Ray-Ban sells prescription-compatible optical frames in acetate, injected materials, metal, and mixed constructions.
Customers can purchase prescription lenses directly through Ray-Ban.com and upload qualifying prescriptions during ordering.
Prescription Sunglasses
Many Ray-Ban sunglass designs can be ordered with prescription sun lenses.
Availability depends on frame, prescription strength, lens treatment, and selected model.
Polarized Lenses
Ray-Ban offers polarized lenses designed to reduce reflected glare.
Polarized options are available across numerous classic and contemporary frame styles.
Transitions Lenses
Selected Ray-Ban frames can be ordered with Transitions photochromic lenses that respond to changing light.
These are also widely offered in Ray-Ban Meta smart-glasses configurations.
Ray-Ban Meta Gen 2
Ray-Ban Meta Gen 2 combines traditional Ray-Ban styling with cameras, microphones, speakers, connectivity, and Meta AI functionality.
Current models support features including hands-free AI interaction, 12-megapixel image capture, 3K video, immersive audio, messaging, and selected live-translation functions.
Ray-Ban Meta Wayfarer
The Wayfarer is one of the primary Ray-Ban Meta Gen 2 smart-glasses designs.
It is available in multiple lens and frame combinations, including sun and Transitions options.
Ray-Ban Meta Headliner
Headliner is another current Ray-Ban Meta AI-glasses frame.
It combines Ray-Ban styling with the camera, audio, connectivity, and AI capabilities of the Meta platform.
Ray-Ban Meta Skyler
Skyler provides a more fashion-oriented smart-glasses shape within the Ray-Ban Meta Gen 2 collection.
Multiple colors and lens configurations are available.
Ray-Ban Meta Optics
Ray-Ban Meta Optics models are designed specifically for prescription users.
Current Blayzer and Scriber models combine prescription-compatible optical styling with Meta AI, camera, audio, and smart-glasses functions.
Meta Ray-Ban Display
Meta Ray-Ban Display represents a more advanced smart-glasses platform featuring an integrated full-color in-lens display.
Current product information describes a 600 x 600 pixel display, a 12-megapixel camera, open-ear speakers, a six-microphone array, Wi-Fi 6E, Bluetooth 5.3, and an accompanying Meta Neural Band for gesture control.
Custom Ray-Ban
Ray-Ban offers customization on selected frames through its Remix/custom program.
Customers can personalize combinations of frames, lenses, colors, and other design elements.
Ray-Ban Junior
Ray-Ban sells eyewear sized for younger customers.
The brand expanded into Ray-Ban Junior products during its modern development under Luxottica.
Online Shopping
Customers can purchase eligible sunglasses, optical frames, prescription products, smart glasses, accessories, and customized eyewear through:
Store Locator
Customers can locate official Ray-Ban stores and authorized retail locations through the Ray-Ban website.
Selected locations also offer Ray-Ban Meta consultations and demonstrations.
Returns
Ray-Ban currently allows eligible Ray-Ban.com purchases to be returned within:
45 days from receipt
Eligible items can be returned by mail or at participating Ray-Ban, LensCrafters, and Sunglass Hut locations. Customized Remix products are excluded.
Warranty
Ray-Ban provides warranty coverage according to product category and applicable warranty terms.
Ray-Ban Meta products generally include a one-year limited warranty in the U.S. for covered manufacturing defects.
Accessibility Support
Ray-Ban publishes a dedicated accessibility line:
1-855-592-2237
Also written as:
1-855-LX-ACCESS.
Ray-Ban Corporate Phone Numbers
Corporate Phone Number
513-765-4321
Luxottica of America corporate/privacy office.
Corporate Headquarters Number
513-765-4321
Ray-Ban Customer Service Number
866-472-9226.
Online Order Support Number
866-472-9226
Return Support Number
866-472-9226
Missing Package Support
866-472-9226
Ray-Ban directs customers to this number when tracking shows delivery but the package remains missing after the stated waiting period.
Ray-Ban Meta Consultation Number
866-472-9226
Ray-Ban publishes this line for personalized smart-glasses consultation.
Ray-Ban Meta Additional Support Number
1-800-349-5379
Ray-Ban’s Meta FAQ currently publishes this additional contact in connection with product return/support guidance.
Accessibility Number
1-855-592-2237
Accessibility Email
webaccessibility@essilorluxottica.com.
Privacy Number
513-765-4321
Privacy Email
privacyoffice@luxotticaretail.com.
Legal / Copyright Contact
OnlineIPenforcement@luxottica.com
Mail:
Ray-Ban.com Legal Department
4000 Luxottica Place
Mason, OH 45040.
Billing Number
Ray-Ban does not publish a separate billing-only number.
Use Customer Service:
866-472-9226
Local Store Number
Ray-Ban stores publish their own local phone numbers through the official Store Locator.
Investor Relations Number
Not applicable at the standalone Ray-Ban level.
Investor matters belong to EssilorLuxottica.
Human Resources Number
Ray-Ban does not publish a universal applicant HR number.
Careers:
https://careers.essilorluxottica.com/
How to Reach a Real Person at Ray-Ban
For orders, returns, refunds, delivery issues, frame questions, prescription orders, smart glasses, or warranty guidance, call 866-472-9226. Customers should have their order number, purchase date, product model, tracking information, and photos of any defect or damage available before contacting support. Ray-Ban also provides support through its official website and stores.
For accessibility problems, use 1-855-592-2237 or webaccessibility@essilorluxottica.com. Privacy complaints can be directed to Luxottica’s Privacy Office at 513-765-4321 or privacyoffice@luxotticaretail.com.
Ray-Ban Headquarters & Corporate Office Address
Ray-Ban’s current U.S. legal and e-commerce structure is operated by Luxottica of America Inc.
Current U.S. Principal Corporate Address
Luxottica of America Inc. / Ray-Ban
4000 Luxottica Place
Mason, OH 45040
United States
Current Ray-Ban privacy and legal materials consistently use this address.
New York Address Status
The HeadquarterLocation page is categorized under New York, but current official and registration data do not support treating New York as Ray-Ban’s standalone U.S. headquarters.
Current New York filings identify Luxottica executives at:
1 West 37th Street
New York, NY 10018
while registered-agent correspondence is handled at:
28 Liberty Street
New York, NY 10005.
Parent Company
Ray-Ban belongs to:
EssilorLuxottica
Luxottica acquired Ray-Ban in:
1999.
U.S. Operating Entity
Luxottica of America Inc.
Ray-Ban’s current U.S. Terms of Use state that Luxottica of America Inc. owns and operates the Ray-Ban website.
Original Ray-Ban Era
Ray-Ban debuted with the Aviator model in:
1937.
Wayfarer Launch
1952
Ray-Ban’s own history identifies the Original Wayfarer with 1952.
Smart Glasses Business
Ray-Ban now participates in the AI-wearables market through its collaboration with Meta.
Current products include:
Ray-Ban Meta Gen 2
and:
Meta Ray-Ban Display.
How to File a Complaint Against Ray-Ban
Customers filing a complaint involving an online order, defective eyewear, incorrect prescription, refund, delivery, smart glasses, store experience, warranty, or accessibility issue should keep their receipt, order number, model number, photographs, prescription information where relevant, and prior support correspondence.
Step 1: Contact Ray-Ban Customer Service
Call 866-472-9226 and explain the problem clearly. Provide the order number, purchase date, product model, and a concise description of what happened. If the issue involves damage, defective lenses, prescription accuracy, or delivery, retain photographs and supporting documentation. Ask the representative to document the complaint and explain available return, replacement, refund, or warranty options.
Step 2: Use the Return or Warranty Process
Eligible Ray-Ban.com products can generally be returned within 45 days of receipt. Returns can be initiated online, by Customer Service, or at participating Ray-Ban, LensCrafters, and Sunglass Hut stores. Customized Remix products generally cannot be returned. If the normal return window has passed but the product appears defective, ask Customer Service about warranty eligibility.
Step 3: Request Additional Customer Care Review
If the first response does not resolve the problem, contact Customer Service again and request further review. Provide previous case details, photographs, tracking records, prescription documentation, refund confirmations, or warranty information. For Ray-Ban Meta products, make clear whether the issue concerns hardware, charging, connectivity, camera, audio, prescription lenses, or software so the case can be routed correctly.
Step 4: Send Formal Written Correspondence
For a serious unresolved corporate or legal complaint, correspondence can be sent to:
Ray-Ban.com / Luxottica of America Inc.
4000 Luxottica Place
Mason, OH 45040
Include your contact information, order number, product information, previous support history, and copies of supporting evidence. Ray-Ban’s current Terms identify this address for legal and intellectual-property correspondence.
Step 5: Use the Appropriate External Complaint Process if Necessary
If the complaint remains unresolved, the external route depends on the issue. Payment disputes may be raised with the card issuer, prescription or optical-care concerns may involve the applicable professional regulator, and general consumer complaints may be submitted to the appropriate state Attorney General or consumer-protection office. Privacy complaints involving protected health information may also be filed with the U.S. Department of Health and Human Services Office for Civil Rights where applicable.
