Peloton
Peloton Interactive, Inc. is a fitness, technology, software, content, and connected-wellness company headquartered in New York City. Founded in 2012, Peloton became best known for combining internet-connected exercise equipment with instructor-led classes and subscription software. Its business now extends beyond at-home cycling into running, rowing, strength training, yoga, meditation, mobility, commercial fitness, wellness software, and personalized fitness guidance.
Peloton currently sells a refreshed Connected Fitness portfolio that includes the Cross Training Bike, Bike+, Tread, Tread+, and Row+, along with commercial-ready Pro and Commercial Series equipment. The company also owns Precor and uses that business to serve gyms, hospitality, residential, corporate, and other commercial fitness customers. Peloton earns most of its revenue from recurring memberships and connected-fitness equipment sales.
Current CEO and President Peter Stern has led Peloton since January 1, 2025. For fiscal 2026, Peloton reported $2.446 billion in total revenue, approximately 2.553 million paid Connected Fitness subscriptions, and 503,000 paid App subscriptions at year-end. The company also reported its first full fiscal year of GAAP net profitability in fiscal 2026.
929-567-0006
This is Peloton Interactive, Inc.’s current SEC-listed corporate telephone number.
866-679-9129
Peloton Member Support is currently available
7 days a week: 6:00 AM to 12:00 AM ET.
Peloton Interactive, Inc.
441 Ninth Avenue, Sixth Floor
New York, NY 10001
United States
Peloton Interactive, Inc.
441 Ninth Avenue, Sixth Floor
New York, NY 10001
United States
Investor Relations: investor@onepeloton.com
Media: press@onepeloton.com
Privacy: Privacy@onepeloton.com.
Connected Fitness, Fitness Technology, Software, Digital Subscriptions, Exercise Equipment and Wellness
2012
As of June 30, 2026, Peloton reported 1,736 U.S. employees and 526 international employees, for approximately 2,262 employees globally.
At June 30, 2026
2.553 million Paid Connected Fitness Subscriptions
503,000 Paid App Subscriptions.
Peloton does not publish public walk-in hours for the corporate headquarters.
Member Support operates daily from 6:00 AM to midnight ET.
https://investor.onepeloton.com/
https://careers.onepeloton.com/
Peloton currently recruits across software, hardware, product, finance, supply chain, studios, retail, marketing, and operations.
Peloton’s refreshed Cross Training Bike is part of the company’s 2025-2026 Connected Fitness portfolio. It combines cycling hardware with the Peloton content ecosystem, allowing members to use live and on-demand classes while tracking performance through the connected touchscreen platform.
Bike+ offers Peloton’s higher-tier connected cycling experience, combining a larger display and integrated digital fitness functionality with Peloton classes and All-Access Membership services. Peloton continues to support and sell the current generation of Bike+ alongside its broader Cross Training line.
Peloton’s treadmill portfolio provides instructor-led running, walking, hiking, bootcamp, and related workouts. Current Cross Training Tread models are designed to connect cardio exercise with Peloton’s software, coaching, metrics, and personalized training features.
Tread+ is positioned as Peloton’s premium treadmill offering. It provides connected running and walking experiences through Peloton’s subscription platform and forms part of the company’s current Cross Training Series.
Row+ provides connected rowing workouts with Peloton instruction, metrics, programming, and software integration. Peloton replaced the original Row with Row+ as part of the refreshed hardware lineup introduced in 2025.
Peloton launched its Commercial Series in 2026 for high-traffic gyms and professional fitness facilities. The line uses Peloton technology and content while being engineered for heavier commercial usage than normal household equipment.
The Pro Series includes commercially certified Peloton-branded products such as Bike+ Pro, Tread+ Pro, and Row+ Pro.
These products serve hospitality, multi-family, workplace, and other professional settings.
Through Precor, Peloton sells commercial cardio equipment to gyms, hotels, universities, residential facilities, and fitness operators.
The Precor portfolio broadens Peloton beyond consumer connected fitness into conventional commercial exercise equipment.
Peloton also provides Precor-branded strength equipment for commercial fitness facilities.
This includes strength-training systems and equipment designed for professional gym environments.
Peloton All-Access Membership provides eligible Bike, Tread, and Row owners with access to Peloton’s connected equipment classes and digital workout ecosystem.
Current U.S. pricing is $49.99 per month, plus applicable taxes.
App One provides digital workouts without requiring Peloton hardware.
Current content includes strength, yoga, HIIT, outdoor running, Pilates, barre, meditation, stretching, boxing, and other categories.
App+ includes broader digital access, including cardio-equipment workouts usable on compatible third-party bikes, treadmills, and rowers.
Current U.S. standard pricing is $28.99 per month.
Peloton Strength+ is a strength-focused digital product that supports structured resistance-training programs.
It is included with certain Peloton memberships and is part of the company’s broader move toward total fitness rather than cycling-only services.
Breathwrk is a Peloton-owned breathing and wellness application.
It expands Peloton’s software portfolio into stress management, breathing exercises, recovery, and wellness.
Peloton produces live instructor-led workouts that members can join remotely.
Live classes form a key part of the brand’s community-based training experience.
Members can access a large library of previously recorded workouts.
Categories include cycling, running, rowing, strength, yoga, stretching, Pilates, meditation, HIIT, barre, boxing, outdoor workouts, and recovery.
Peloton IQ is the company’s personalized software and guidance layer.
Peloton is expanding the feature to provide recommendations, training insights, personalized plans, performance estimates, and broader fitness and wellness guidance.
Peloton offers qualifying customers a hardware rental option.
The current rental membership combines equipment access with Peloton content for a recurring monthly charge.
Peloton sells branded fitness and lifestyle apparel through its digital and retail channels.
Connected Fitness Product revenue also includes sales of branded apparel and accessories.
Peloton sells compatible cycling shoes, mats, weights, bottles, replacement parts, and other exercise accessories.
Product availability depends on the equipment and market.
Peloton maintains studio and showroom operations that allow members and prospective customers to experience classes, equipment, and brand services in person.
Its workforce includes studio-production and retail employees across several markets.
Peloton’s commercial business serves hotels, corporate offices, residential developments, gyms, and other organizations.
The business now integrates Peloton and Precor commercial capabilities under a broader Commercial Business Unit.
929-567-0006
929-567-0006
929-567-0006
929-567-0006
866-679-9129
866-679-9129
866-679-9129
Available daily from 6:00 AM to midnight ET.
866-679-9129
Peloton does not prominently publish a separate universal consumer sales line.Customers can purchase equipment online or through Peloton retail locations.
Peloton does not publish a separate billing-only public number.Membership and payment issues are handled through Member Support at 866-679-9129.
866-679-9129
866-679-9129
Peloton does not prominently publish a separate national warranty-only telephone number.Warranty issues are handled through Member Support and the Peloton Support Center.
No single public regional-office number is published.
Peloton showroom numbers vary by location.
Peloton uses country-specific support channels outside the United States.
Peloton does not publish a dedicated corporate emergency line.
Member Support operates until midnight ET daily.
Peloton does not prominently publish a dedicated IR phone number.
Investor email
investor@onepeloton.com.
Peloton does not prominently publish one permanent press telephone number.
Media email
press@onepeloton.com.
Peloton does not publish one universal public HR number.
https://careers.onepeloton.com/
Not generally applicable.
Studio-class and showroom arrangements are handled through Peloton’s digital channels.
For equipment, delivery, subscription, billing, warranty, app, account, or membership problems, call 866-679-9129. Peloton states that Member Support operates every day from 6:00 AM to 12:00 AM Eastern Time. Live Chat is also available through the Support Center. Before contacting support, have the account email, order number, equipment serial information, subscription details, and any previous case reference ready.
For billing and membership issues, users can also review or update payment information through the Peloton account portal. Equipment owners should identify whether the problem concerns a Bike, Tread, Row, Guide, accessory, software service, or warranty claim so the representative can route the issue efficiently.
For a serious corporate, privacy, shareholder, or legal matter, use the specialized channel rather than ordinary Member Support. Investor questions can go to investor@onepeloton.com, privacy matters to Privacy@onepeloton.com, and formal legal notices to Peloton’s New York headquarters.
Peloton Interactive, Inc.
441 Ninth Avenue, Sixth Floor
New York, NY 10001
United States
Peloton’s current investor FAQ and SEC filings identify this as the company’s corporate headquarters.
Peloton Interactive, Inc.
441 Ninth Avenue, Sixth Floor
New York, NY 10001
United States
Peloton Interactive, Inc.
441 Ninth Avenue, Sixth Floor
New York, NY 10001
United States
Attn: Legal Department
Peloton’s current Terms use this address for formal U.S. and Canadian legal notices.
Peloton complaints can involve equipment defects, delivery, installation, subscriptions, billing, app access, warranties, recalls, financing, refunds, account problems, showroom experiences, or Member Support. Before filing a complaint, gather the order number, serial number, account email, delivery date, invoices, photographs or videos of any equipment issue, and copies of previous support conversations.
Call Peloton Member Support at 866-679-9129 or use Live Chat. Explain the issue clearly and provide the equipment or membership involved, order number, account email, and relevant dates. Ask that a support case be created if one does not already exist and keep the case number for future escalation.
Use the specific support route connected to the problem. Hardware complaints should go through equipment support, subscription concerns through Membership Support, delivery issues through order support, and warranty problems through Peloton’s warranty process. If the issue involves financing, use the finance provider’s complaint route as well as Peloton support when appropriate.
If the first representative cannot resolve the complaint, request escalation to a supervisor or specialist. Provide a concise timeline, identify what has already been attempted, and state the specific resolution you want, such as repair, replacement, refund, billing adjustment, or subscription correction. Keep screenshots and copies of all communications.
For unresolved concerns, submit the matter through Peloton’s online support channels so there is a written record. Include the case number, order details, serial number, delivery or service dates, and supporting photographs or documentation. For privacy matters, write to Privacy@onepeloton.com.
For serious unresolved corporate complaints, write to Peloton Interactive, Inc., 441 Ninth Avenue, Sixth Floor, New York, NY 10001. Include the Member Support case number and a clear chronology of the problem. Formal correspondence should state what remedy is being requested and should include copies rather than originals of important records.
If the complaint concerns warranty rights, a financed purchase, a recall, safety concern, or formal contractual dispute, request the specialized escalation route applicable to that issue. Keep any financing agreement, protection-plan terms, warranty documents, and recall information available so the case can be reviewed under the correct policy.
Safety complaints involving exercise equipment may be reported to the U.S. Consumer Product Safety Commission when appropriate. Privacy issues may fall under applicable state privacy regulators or Attorneys General, while public-company securities matters are handled separately through federal securities regulation. The proper regulator depends on the nature of the complaint.
Payment disputes may be raised with the card issuer or financing provider after reasonable efforts to resolve the matter with Peloton. General consumer complaints can also be submitted to the appropriate state Attorney General or consumer-protection agency. Retain all receipts, warranty terms, cancellation confirmations, support transcripts, and billing statements before escalating.
Review Peloton’s current Terms of Service, purchase terms, financing documents, and warranty language before pursuing a formal legal remedy. Depending on the applicable agreement and jurisdiction, arbitration, small-claims proceedings, mediation, or another legal process may be available. For substantial losses or complex disputes, legal advice from a qualified attorney may be appropriate.
Ramona Tire is an automotive service company that provides a wide range of tire and…
Car-X Tire & Auto is a well-known automotive service chain in the United States, specializing…
Curo Financial Technologies Corp. is a company that provides a range of financial services, primarily…
Enova International, Inc. is a financial technology (fintech) company that provides online financial services to…
Community Choice Financial Inc. (CCFI) is a financial services company that provides a variety of…
Smile Brands Inc. is a leading provider of business support services to dental practices in…
This website uses cookies.