Paychex Headquarters & Corporate Office

About Paychex

Paychex, Inc. is an American human-capital-management company that provides a broad range of workforce and business solutions. Its services include payroll processing, human resources, benefits administration, insurance, retirement-plan services, time tracking, and other tools designed to help businesses manage their employees and day-to-day workforce operations.

Founded in 1971 by B. Thomas Golisano, Paychex originally built its business primarily around payroll processing for small and medium-sized employers. Over time, the company expanded beyond payroll into HR technology, professional employer organization (PEO) services, insurance, retirement products, recruiting technology, and other workforce-management solutions.

A significant recent development for Paychex was its acquisition of Paycor, which expanded the company’s workforce-management capabilities and corporate presence. As of May 31, 2026, Paychex describes itself as having dual headquarters in Rochester, New York, and Cincinnati, Ohio. However, its current SEC filings continue to identify 911 Panorama Trail South, Rochester, New York, as its principal executive office.

Quick Information

Industry

Payroll and Human Capital Management

Founded

1971

Corporate Phone Number

585-385-6666

Customer Service Number

833-299-0168

Corporate Office Address

911 Panorama Trail South
Rochester, NY 14625
United States

Headquarters Address

Principal executive office: Rochester, New York
Paychex also identifies Cincinnati, Ohio as a dual headquarters location.

Email

Paychex does not publish one universal general customer-service email. Investor inquiries: investors@paychex.com.

Stock Symbol

NASDAQ: PAYX

Customers

Approximately 840,000 as of May 31, 2026

Main Services

Payroll, HR and Benefits Administration

Business Support

Phone, Chat and Paychex Flex

Website

www.paychex.com

Paychex Products & Services

Payroll Services

Paychex processes employee payroll, tax calculations, direct deposits, and payroll-related filings.

Paychex Flex

Paychex Flex is the company’s cloud-based human-capital-management platform.

Human Resources

Businesses can access HR administration, compliance resources, employee documentation, and related services.

Time and Attendance

Paychex provides employee time tracking, scheduling, and attendance-management tools.

Employee Benefits

Services can support health benefits, retirement plans, and other employer-sponsored programs.

PEO Services

Paychex provides professional employer organization services for qualifying businesses.

Business Insurance

The company offers access to business insurance and employee-related coverage solutions.

Paychex Corporate Phone Numbers

Corporate Headquarters

585-385-6666

Current July 2026 SEC filings identify this number with Paychex’s Rochester principal executive office.

Payroll, HR and Benefits Support

833-299-0168

Paychex publishes this number for support involving payroll, time and attendance, HR services, benefits, and insurance.

PEO Client Support

800-472-0072

For Paychex Flex PEO customers.

PEO Employee Support

800-741-6277

Paychex publishes this number for Paychex Flex PEO employee assistance.

How to Reach a Real Person at Paychex

For general client support, call:

833-299-0168

Customers can also use Paychex chat and authenticated Paychex Flex support.

Have:

• Company name
• Client ID
• Payroll date
• Employee information when relevant
• Tax notice
• Benefits information
• Case number
• Description of the problem

available.

Employees with paycheck concerns should normally begin with their employer because Paychex may not be authorized to make changes without employer involvement.

Paychex Headquarters & Corporate Office Address

Principal Executive Office

Paychex, Inc.
911 Panorama Trail South
Rochester, NY 14625
United States

Corporate Phone: 585-385-6666

Paychex’s current Investor FAQ and 2026 SEC filings confirm this address.

Dual Headquarters Structure

Paychex now describes Rochester and Cincinnati as dual headquarters following its Paycor combination.

For a corporate-directory page, Rochester should remain the primary principal executive-office address while the Cincinnati dual-HQ status should be clearly noted.

How to File a Complaint Against Paychex

Step 1: Contact Paychex Support

Call:

833-299-0168

Step 2: Contact Your Paychex Representative

Businesses should contact their assigned payroll or HR representative.

Step 3: Request Further Review

Ask for supervisory support if the issue remains unresolved.

Step 4: Keep Documentation

Retain:

• Payroll reports
• Tax notices
• Employee records
• Emails
• Case numbers
• Payment information

Step 5: Contact Corporate Headquarters

Paychex, Inc.
911 Panorama Trail South
Rochester, NY 14625

Step 6: Payroll or Tax Complaints

For tax-filing or payroll-processing errors, keep all agency notices and written correspondence.

Step 7: External Complaint

Employment, payroll, tax, insurance, or benefits complaints may fall under different state or federal regulators depending on the issue.