Optimum
It is a Fortune 500 telecommunications corporation and the fourth-largest cable operator in the United States.
Industry
Cable
Services
- Internet Service
- Cable TV
- Mobile Services
- Repair and Support
- Retail Services
Established
1973
Corporate Phone Number
888-276-5255
Customer Support Phone Number
855-267-8468
No of Employees
13,656+
Headquartered Address
1111 Stewart Avenue, Bethpage,
NY 11714
Senior Management
Dennis Mathew — Chief Executive Officer
Dennis Mathew joined Altice USA, the parent company of Optimum, as CEO after a 17-year career at Comcast. At Comcast, he held senior corporate and operational leadership roles, overseeing strategic, financial, and operational performance in various regions. Dennis is known for driving business transformation and enhancing customer experience. He has a Bachelor’s degree from the University of Pennsylvania’s Wharton School and has been recognized for his influence in the telecommunications industry
Michael Grau — Chief Financial Officer
Michael Grau serves as the CFO at Altice USA. His responsibilities include overseeing financial functions, driving top-line growth, managing capital expenditures, and evaluating new business opportunities. Michael brings extensive experience from his previous roles at Comcast, where he served in various senior financial positions, contributing to enterprise business intelligence and financial management
Yossi Benchetrit — Chief Procurement and Programming Officer
Yossi Benchetrit is responsible for overseeing procurement and programming at Altice USA. He plays a critical role in managing supplier relationships and ensuring the company’s programming strategy aligns with its business goals. Yossi’s expertise lies in strategic sourcing, procurement, and supply chain management, helping to optimize the company’s operations and cost efficiency.
Pragash Pillai — EVP, Chief Technology and Information Officer & Customer Experience
Pragash Pillai is the Executive Vice President, Chief Technology and Information Officer, and Chief Customer Experience Officer at Altice USA. He leads the company’s technology strategy and customer experience initiatives, focusing on delivering innovative solutions and enhancing customer satisfaction. Pragash has a strong background in technology and telecommunications, driving digital transformation and operational excellence at Altice USA
Email:
N/A
Website:
Contact
https://www.optimum.net/support//contact-us/
Trustpilot Reviews
Larry Z
Google Reviews
Barbara Gilman
Elizabeth Norton
Frequently Asked Questions:
Is there Optimum TV in my neighborhood?
In 21 states in the United States, Optimum offers TV service.
Is it possible for me to watch Optimum TV on my smart TV, streaming device, or mobile device?
On the Optimum TV and Optimum applications for iOS and Android smartphones, subscribers to Optimum may view their preferred channels. Additionally, on the streaming device of your choice, you can select Optimum as your TV provider. Just enter your password and Optimum ID to log in.
Which TV packages are the best options?
Optimum provides special packages with 325+ channels, local news, sports, and cable channels that are customized to meet your needs. Visit the Optimum TV page to browse Core TV, Select TV, and Premier TV options and choose the best plan for you. Please be aware that not every location has access to every channel.
What is Optimum TV’s price?
Enter your address here to explore the TV offers that are available in your region. You can select from four different TV plans offered by Optimum depending on your entertainment requirements and favorite channels. Add-on packages like Premium Channels and Sports Packages allow you to further personalize your plan.
Optimum Competitors
This website provides the most important contact information about the Corporate Offices & Headquarters including Optimum Address, Corporate Number, and more.
Anna Capasso
Never before have I been treated so horribly by any customer service. For the last 3 days I have been trying to resolve a problem and I gave been given 3 days and as many hours of the runaround, and a home visit by a tech which solved nothing. Optimum agents are rude. One was especially deplorable with inappropriate remarks. My issue began 8/9, and I won’t see a tech until 8/16. Also agents are difficult to understand, and cannot speak slowly and clearly when asked. Ask me for detailed conversations.
Stacey Ellis
I wanted to reach out to your company so what happened to my family dosnt have to happen to anyone else. We were a customer of Sudden Link / Optimum for over a decade almost 15 years. We called customer service to arrange for a service call as we were having connectivity issues, the day came and the service man never showed. The next day I called and asked to speak to a manager on call so I could make a complaint about the no show. The manager I was dealing with was bathe rudest of all public service I believe I have ever encountered in my entire life! As I was explaining to him about the service call that never happened his concern for the inconvenience that I went through to be at my home that day waiting was of NONE. Theirs manager said that according to the notes the service person supposedly did come out but didn’t get out of his car and knock on our door! Although both of our vehicles were in our yard he still didn’t get out and knock on our door! UNBELIEVABLE!! I mentioned to the manager that I was very upset about the waste of time and was considering disconnecting our service, he was unfazed at any thing I said was not sympathetic and his fake apology was insulting. I told him I wanted to file a complaint and requested a call from someone in regards to this waste of my day in how the service person preformed his call, the manager told me he could only send a email to corporate if I reschedule the service call. It was then that I knew I would disconnect our services from your company as soon as something else was available in my area.
Well we have now moved to another company and the level of kindness and professionalism from this company is beyond belief! We were treated like real customers and not one time did they ever not show when they were scheduled too. We have all new equipment and the picture is so much clearer.
The very next day after having cancelled our service your company called our phone offering us new equipment ( in which was denied in our previous call trying to figure out why we were having so many problems, ours was almost 15 years old) we were told we would have to purchase the new equipment if we got any, and they also offered us a discounted rate. I mean it’s pretty sad that you aren’t important to your company until you lose your customers. You won’t find our account under my name or number it was in my husbands but I just wanted you to know
frank
This place is a train wreck
Deborah Archer
Just started with this service November 1, 2023 and here we are December 2023 and I am having problems. First my bill was $99.00 with added “Home Entertainment” which I did not order. Secondly, after speaking to someone at your Company I was told I can get “home service ” for $20…now when I called about my I was told my home us $34.95 and Internet $14.99…this is false advertisement to the highest degree…seriously thinking about going to another Company…this is unacceptable being a Senior on a fixed income.
Jodie
Optimum is the worst company we have ever dealt with! Their installation department is a bunch of flakes! Over several months we called to have their cable line moved as it was coming up to the surface in our yard under a large tree. We wanted to cut down the tree but can’t until the cable line is relocated. Several workers have shown up, did a few things then left…didn’t come back! We had to call again and again 9 times total to get some one to ‘FINISH” the job! Called Monday week of Thanksgiving no one showed up again! No call no nothing!!!