New York & Company
New York & Company is a women’s fashion brand with roots stretching back more than a century. The business developed from the historic Lerner Shops retail chain and later became known as New York & Company, building a strong identity around women’s workwear, dresses, pants, office-ready separates, fashion basics, accessories, and affordable contemporary apparel. The former corporate organization was eventually renamed RTW Retailwinds, Inc. while continuing to operate the New York & Company brand.
The brand historically operated hundreds of physical stores, but its business changed dramatically in 2020. Parent company RTW Retailwinds filed for Chapter 11 bankruptcy in July 2020, and the old brick-and-mortar operation was wound down. After a bankruptcy auction, the New York & Company e-commerce intellectual property and related digital assets were sold to Saadia Group, LLC for approximately $40 million, with the sale closing on October 1, 2020. The former RTW public-company equity was later cancelled under its liquidation plan.
New York & Company today operates as a digital-first women’s fashion retailer, not as the old national mall-store company described on many outdated headquarters pages. Current New York & Company privacy materials identify ADJHA NY&Co. LLC at 275 Madison Avenue, 3rd Floor, New York, NY 10016. The current website explicitly tells customers that New York & Company has transformed into a digital-first destination and that its full assortment is now primarily available through nyandcompany.com.
New York & Company does not currently publish a verified general corporate phone number on its active consumer website.
Customers should use the verified email and online contact form.
A verified current public Customer Service telephone number is not prominently published.
Current Customer Service email
help@nyandcompany.com.
ADJHA NY&Co. LLC
275 Madison Avenue, 3rd Floor
New York, NY 10016
United States
New York & Company / ADJHA NY&Co. LLC
275 Madison Avenue, 3rd Floor
New York, NY 10016
United States
Current New York & Company privacy materials identify this address for legal and customer correspondence.
Customer Service: help@nyandcompany.com
Privacy / Legal contact: service@nyandcompany.com
The privacy page also references:
privacy@retailwinds.com
but the active customer-support email promoted on current pages is help@nyandcompany.com.
Women’s Fashion, E-Commerce, Apparel, Footwear, Workwear and Accessories
The historical business traces to 1918 under its earlier corporate roots.
The present website’s careers material still references incorporation in 1918, although parts of that careers page contain legacy information from the former pre-bankruptcy business.
A current verified company-wide employee count is not publicly disclosed.
The modern operation is a private digital-first brand rather than the former publicly traded RTW Retailwinds organization.
New York & Company no longer operates the old national physical-store fleet.The current company describes itself as a digital-first destination, with the full collection available online.
No verified public walk-in corporate office hours are listed.Customers should contact the company electronically.
New York & Company is privately operated and does not maintain a current public-company Investor Relations department.
https://www.nyandcompany.com/pages/careers
Note: portions of the careers page still contain legacy wording from the former physical-store era, so current operating facts should be verified against newer pages.
New York & Company sells work dresses, casual dresses, occasion dresses, going-out styles, midi dresses, maxi dresses, mini dresses, sheath dresses, shirt dresses, wrap styles, sweater dresses, and other women’s fashion. The current dress assortment is positioned for office, everyday, social, and special-event use.
Workwear remains one of the brand’s core categories. Current collections include polished dresses, trousers, blouses, sweaters, jackets, skirts, and office-ready separates designed for professional wardrobes.
The company sells trouser pants, wide-leg styles, straight-leg pants, bootcut pants, flare pants, slim pants, leggings, lounge pants, and other silhouettes. Workwear continues to be a major merchandising focus within the pants category.
New York & Company offers women’s jeans in a variety of cuts, rises, washes, and seasonal styles. Denim products are positioned for both casual wear and polished everyday outfits.
Current merchandise includes shirts, blouses, sleeveless tops, T-shirts, tanks, fashion tops, and office-ready styles. These products are designed to coordinate with the brand’s pants, skirts, jeans, and jackets.
The brand sells cardigans, pullovers, sweater dresses, sweater vests, and seasonal knitwear. Sweaters are frequently included in current workwear and transitional-season collections.
New York & Company sells tailored blazers, utility jackets, denim jackets, faux-suede pieces, vegan-leather styles, and other outer layers. Blazers remain especially relevant to the company’s professional-fashion positioning.
The company sells pencil skirts, midi skirts, mini skirts, and fashion skirts intended for office, casual, and occasion dressing.
New York & Company offers jumpsuits ranging from casual styles to elevated and party-ready pieces. Current New Arrivals include wide-leg and printed jumpsuit designs.
The brand offers lounge pants, casual separates, sleepwear, and comfort-focused apparel for home and relaxed everyday use.
Current footwear includes sandals, boots, heels, slides, and other fashion shoes, with sizes extending up to size 11 on selected products. Shoes are merchandised to coordinate with workwear, everyday outfits, and occasion clothing.
The assortment includes selected fashion accessories intended to complete outfits. Availability changes frequently because the company operates as an online fashion retailer with seasonal product turnover.
New York & Company currently sells products from selected outside fashion labels under its Brands We Love merchandising category. These styles appear alongside New York & Company branded merchandise and expand the range of available fashion silhouettes.
The current VIP Rewards program allows shoppers to earn points and move through Bronze, Silver, and Gold tiers. Higher tiers receive enhanced points rates, upgrade bonuses, early access to sales, and other benefits.
Current loyalty materials include a referral program in which qualifying customers can refer another shopper and receive promotional rewards when program conditions are met.
New York & Company’s current business is centered on online shopping through nyandcompany.com. Customers can browse new arrivals, workwear, dresses, pants, jeans, shoes, sale merchandise, and third-party fashion brands through the digital storefront.
The company currently advertises free standard shipping on qualifying orders of $99 or more. Shipping offers may change during promotions, so customers should confirm current terms at checkout.
Eligible merchandise can currently be returned for store credit or exchange within 30 days of delivery. Items must generally be unworn, unwashed, and in original condition, while final-sale merchandise is excluded.
The company’s current return system supports an Instant Exchange option. A replacement order can be placed before the original return arrives, although customers must comply with the return deadline and payment-card requirements.
No verified current public corporate phone number is listed.
No verified public headquarters number is currently published.
Not publicly listed.
Not publicly listed.
No verified current Customer Service telephone number is prominently published.
No verified support telephone number is listed.
Use
help@nyandcompany.com
No current verified universal toll-free number is published.
New York & Company does not publish a separate telephone sales department.
Purchases are made online.
No dedicated billing phone number is publicly listed.
Billing and order issues should be submitted to:
help@nyandcompany.com
help@nyandcompany.com
Customers should include their order number when reporting an order problem.
help@nyandcompany.com
service@nyandcompany.com
Privacy materials also reference privacy@retailwinds.com.
Not applicable to the current digital-first business.
The former nationwide physical-store organization has been discontinued.
No universal international service number is published.
The current website states that New York & Company ships within the United States rather than operating a broad international delivery program.
Not publicly listed.
Not applicable.
The brand is privately operated and is no longer the former publicly traded RTW Retailwinds company.
No verified permanent public press telephone number is prominently listed on the active consumer site.
No current public HR telephone number is listed.
Not applicable.
The most reliable current way to reach New York & Company is by emailing help@nyandcompany.com or submitting the official Contact Us form. Because the current business is digital-first, customer support is centered on written e-commerce communication rather than a legacy physical-store telephone network. Include the order number, account email, item name, delivery date, tracking information, and photographs if the issue involves damaged or incorrect merchandise.
For return, exchange, missing-item, or delivery issues, use the same support email and keep the complaint within the original email thread when possible. Current policy requires customers with post-delivery order issues to contact the company within the stated window, and incorrect-item claims should include photographs and the order number.
Customers should avoid relying on telephone numbers or store addresses associated with the pre-2020 New York & Company retail organization. RTW Retailwinds liquidated after Chapter 11, the e-commerce assets were sold, and the current business identifies a different legal entity and current New York address.
New York & Company / ADJHA NY&Co. LLC
275 Madison Avenue, 3rd Floor
New York, NY 10016
United States
Current privacy documentation identifies this address for ADJHA NY&Co. LLC.
The verified current corporate/legal correspondence address is
275 Madison Avenue, 3rd Floor
New York, NY 10016
No separate current corporate-office location is prominently published.
ADJHA NY&Co. LLC
275 Madison Avenue, 3rd Floor
New York, NY 10016
For privacy and legal correspondence, use the same address and mark the department appropriately, such as
Attn: Legal Department
or
Attn: Customer Service.
The former RTW Retailwinds corporate headquarters was
330 West 34th Street, 9th Floor
New York, NY 10001
This address belonged to the former public company before bankruptcy and liquidation and should not be presented as the current New York & Company headquarters.
Complaints may involve missing merchandise, incorrect items, late shipments, returns, exchanges, store credit, promotional discounts, loyalty rewards, damaged items, or account problems. Customers should gather their order number, account email, tracking records, screenshots, photographs, payment confirmation, return label, and previous correspondence before escalating.
Email help@nyandcompany.com or use the official Contact Us form. Explain the complaint clearly and include the order number, email used for the purchase, affected item, delivery date, and requested resolution. If the complaint concerns a wrong or damaged item, attach clear photographs.
Use the appropriate process for the type of complaint. Returns and exchanges should begin through the returns portal, privacy complaints should use the contact details in the Privacy Policy, and loyalty or store-credit problems should reference the relevant customer account. This reduces delays caused by sending specialized requests through the wrong channel.
If the initial response does not solve the issue, reply to the same email thread and request further review. Summarize what happened, provide the prior response, explain why the proposed resolution is insufficient, and state clearly whether you are requesting replacement merchandise, an exchange, store credit correction, shipping reimbursement, or another remedy.
Written complaints should be sent through help@nyandcompany.com or the Contact Us form. Keep screenshots or copies of every submission and response. Written communication is especially useful for a digital-first retailer because it establishes a clear timeline of the order, return, delivery, and support history.
For a serious unresolved complaint, send written correspondence to ADJHA NY&Co. LLC, 275 Madison Avenue, 3rd Floor, New York, NY 10016. Include the order number, dates, earlier Customer Service correspondence, copies of relevant records, and the requested resolution. Do not send original receipts or irreplaceable documents.
Privacy issues should be addressed through the Privacy Policy contacts. Return-policy disputes should reference the current published return terms, including the 30-day deadline, condition requirements, store-credit structure, and final-sale exclusions. Keeping the complaint tied to the applicable written policy can make escalation more effective.
If the complaint involves deceptive practices, privacy, or another regulated consumer issue, customers may contact the appropriate state regulator. For example, New York consumer complaints may be directed to relevant New York consumer-protection authorities, while privacy complaints should use the regulator applicable to the customer’s state or jurisdiction.
For an unauthorized charge or merchandise that was never delivered and cannot be resolved directly with the company, the customer may dispute the transaction with the payment-card issuer or payment provider. Preserve the order confirmation, tracking information, emails, return records, and company responses before opening a payment dispute.
If a significant dispute cannot be resolved through Customer Service, written complaints, regulators, or payment channels, review the terms applicable to the transaction before considering formal legal action. For larger claims, customers may wish to seek legal advice regarding small-claims court, contractual remedies, or any dispute-resolution procedures applicable to the purchase.
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