Monro
Monro, Inc. is one of the largest automotive tire and repair service companies in the United States. The company provides replacement tires, oil changes, brakes, alignments, exhaust repairs, suspension work, steering services, scheduled maintenance, diagnostics, and other vehicle-repair services through a large network of retail automotive brands.
Monro was incorporated in New York in 1959 and built its business through organic expansion and acquisitions of regional tire and automotive-service chains. Today its portfolio includes brands such as Monro Auto Service and Tire Centers, Mr. Tire Auto Service Centers, Tire Choice Auto Service Centers, Tire Warehouse Tires for Less, Car-X Tire & Auto, Ken Towery’s Tire & Auto Care, Mountain View Tire & Auto Service, and Tire Barn Warehouse.
As of March 28, 2026, Monro operated 1,115 company-owned stores in 32 states, along with 46 franchised Car-X locations and two retread facilities. The company closed 145 underperforming locations during fiscal 2026 as part of a major store-portfolio optimization plan. Monro remains publicly traded on Nasdaq under ticker MNRO, and Peter D. Fitzsimmons is the current President and Chief Executive Officer.
Monro, Inc.
295 Woodcliff Drive, Suite 202
Fairport, NY 14450
United States
Monro’s current investor website and fiscal 2026 Form 10-K identify this as the company’s principal executive office and Store Support Center.
295 Woodcliff Drive, Suite 202
Fairport, NY 14450
The office supports leadership, finance, legal, investor relations, information technology, merchandising, human resources, operations, and other corporate functions.
Monro, Inc.
295 Woodcliff Drive, Suite 202
Fairport, NY 14450
No separate general corporate mailing address is prominently listed.
For privacy-related written requests
Monro, Inc.
Attn: Legal Department
295 Woodcliff Drive, Suite 202
Fairport, NY 14450.
Older content may reference Rochester-area addresses because Monro has longstanding roots in western New York. The verified current headquarters is the Fairport address above.
800-876-6676.
800-876-6676, Option 2
Monro’s Contact page directs guests to select Option 2 for Guest Services.
295 Woodcliff Drive, Suite 202, Fairport, NY 14450
295 Woodcliff Drive, Suite 202, Fairport, NY 14450
Investor Relations and Media: ir@monro.com
Monro routes ordinary consumer concerns through Guest Services and its online Contact form rather than publishing a general unsecured customer email.
Automotive Repair, Tire Retail, Vehicle Maintenance and Automotive Services
1959
Approximately 6,440 employees as of March 28, 2026. Of these, about 6,270 worked in field operations, 160 at corporate headquarters, and 10 in other offices.
1,115 company-operated stores
46 Car-X franchised locations
32 states
as of June 27, 2026.
Monro does not prominently publish public walk-in hours for its corporate Store Support Center.
Consumer brand website
Investor Relations
https://corporate.monro.com/investors/
Careers
https://corporate.monro.com/careers/
Monro sells replacement tires from numerous major manufacturers across multiple price, performance, vehicle, and seasonal categories.Customers can purchase tires for passenger cars, SUVs, crossovers, vans, and light trucks.
Stores provide tire mounting and installation using automotive service equipment and trained technicians.Installation services can also include balancing and related safety checks.
Regular rotation helps maintain even tread wear and may extend tire life.Monro stores offer rotation as part of routine tire maintenance.
Wheel balancing reduces vibration caused by uneven tire-and-wheel weight distribution.The service is commonly performed when tires are installed or when customers report vibration.
Monro provides alignment services to correct wheel angles and support proper steering, handling, and tire wear.Its stores commonly use computerized alignment equipment.
Qualifying punctures can be inspected and repaired when the damage falls within accepted tire-industry repair guidelines.Unsafe or non-repairable tires may require replacement.
Monro provides conventional, synthetic-blend, and full-synthetic oil changes depending on vehicle requirements and participating brand location.Services generally include engine-oil and filter replacement.
Brake services include inspection and replacement of pads, rotors, and other qualifying components.Technicians can diagnose brake noise, vibration, reduced stopping performance, and wear.
Monro provides repair and replacement services for mufflers, exhaust piping, and related undercar components.Exhaust work has historically been one of the company’s core service categories.
Stores provide suspension diagnosis and repair for components such as shocks, struts, control arms, and related parts.Suspension problems can affect ride quality, steering, tire wear, and vehicle stability.
Monro services steering systems and related components on passenger vehicles and light trucks.Technicians can inspect steering concerns alongside alignment and suspension issues.
Routine maintenance services help customers follow manufacturer-recommended service intervals.Offerings vary by vehicle and location.
Selected Monro stores test and replace automotive batteries.Battery availability and brands depend on store inventory.
Monro technicians diagnose mechanical and drivability concerns using inspection procedures and modern automotive diagnostic technology.
Certain Monro locations service commercial and fleet customers.Fleet programs can support businesses operating multiple passenger vehicles, vans, and light trucks.
Some locations serve commercial customers and sell or service commercial tires.Monro also operates retread facilities that remanufacture qualifying tires.
Customers can schedule service appointments through Monro’s brand websites.The appointment process allows customers to select a location, service, vehicle, and preferred time.
Monro operates multiple retail brands rather than relying on a single storefront identity.Its current company-owned network includes major banners such as Monro, Mr. Tire, Tire Choice, Tire Warehouse, Car-X, Ken Towery’s, Mountain View Tire, and Tire Barn.
800-876-6676
800-876-6676
800-876-6676
800-876-6676
800-876-6676, Option 2.
800-876-6676
800-876-6676
Monro does not publish a separate nationwide sales-only number.Customers should contact the desired store or use Guest Services.
No separate public corporate billing number is listed.Billing concerns can be directed through Guest Services.
No universal regional-office number is publicly promoted.
Individual stores have their own local telephone numbers.
Monro’s operating business is U.S.-focused and no universal international support number is published.
No corporate emergency or after-hours line is publicly listed.
Monro uses the corporate main number for general routing
800-876-6676
ir@monro.com.
Media inquiries are directed through
ir@monro.com
Monro does not publish one universal applicant HR number.Careers information is available through the corporate Careers page.
800-876-6676
Monro specifically asks customers experiencing website accessibility difficulties to use this number or the online Contact page.
Appointments are generally made through the applicable Monro brand store or website rather than a central booking number.
For general complaints or service concerns, call 800-876-6676 and select Option 2 for Guest Services. Before calling, have the store location, invoice or work-order number, vehicle year, make and model, date of service, amount paid, and a clear description of the concern ready. If the matter involves a repair problem after service, note any warning lights, noises, drivability symptoms, or additional repair estimates you received.
For the fastest resolution of a store-specific issue, contact the store manager first. The local store has access to the technician notes, inspection, parts installed, labor charges, vehicle history, and appointment details. If the manager cannot resolve the matter, Guest Services can review or route the complaint to higher-level operations management.
Shareholder and media matters should not go through ordinary Guest Services. Those inquiries should be directed to ir@monro.com, while accessibility concerns can use the same main corporate line at 800-876-6676.
Monro complaints can involve repairs, tire installation, warranties, pricing, parts, vehicle damage, employee conduct, appointment delays, refunds, credit programs, or dissatisfaction with work performed. Customers should retain the invoice, estimate, inspection report, vehicle information, photographs, diagnostic reports, and all prior communication before escalating.
Call 800-876-6676 and select Option 2 for Guest Services. Provide the store address, invoice number, date of service, vehicle information, and detailed description of the problem. Ask that the complaint be documented and retain any case information provided.
For a repair dispute, contact the original store and request a technical review. For warranty or tire concerns, ask the store or Guest Services whether the matter must also be reviewed by the tire or parts manufacturer.
If the first representative cannot resolve the complaint, ask for escalation to the store manager, district operations leadership, or a Guest Services supervisor. Provide an organized timeline and explain precisely what remedy you are requesting.
Use the official Monro Contact form at the corporate website. The company states that customers can submit concerns or feedback through this form and that a Guest Services team member will respond.
Formal correspondence can be sent to
Monro, Inc.
295 Woodcliff Drive, Suite 202
Fairport, NY 14450
Include copies of estimates, invoices, photographs, previous correspondence, and independent repair assessments where relevant.
Privacy-related disputes can be directed to Monro’s Legal Department at the Fairport headquarters. Shareholder concerns, accounting complaints, or governance matters can be sent through ir@monro.com, and Monro states that accounting and audit complaints directed to its Board will be referred to the Audit Committee.
Automotive repair regulation differs by state. Depending on where the service occurred, a complaint may fall under a state Department of Motor Vehicles, automotive repair regulator, licensing agency, or other consumer authority.
Customers can contact the state Attorney General or consumer-protection office if a repair, warranty, advertising, billing, or refund dispute remains unresolved. Qualifying card-payment disputes may also be addressed through the card issuer.
For substantial vehicle damage or unresolved contractual disputes, review the repair authorization, warranty language, and any applicable dispute-resolution terms. An independent inspection or legal advice may be appropriate before pursuing small claims, arbitration, or other formal proceedings.
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