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- MetLife
About MetLife
MetLife, Inc. is a major global financial services company headquartered in New York City. Through its subsidiaries and affiliates, MetLife provides life insurance, dental and vision coverage, disability insurance, accident and health benefits, pet insurance, legal plans, retirement and income solutions, institutional financial products, and investment-management services.
MetLife operates across the United States and major international markets in Asia, Latin America, Europe, the Middle East, and other regions. In the United States, the company is particularly well known for employer-sponsored benefits, while its Retirement & Income Solutions business serves institutions, pension plans, retirees, and other customers. MetLife Investment Management also provides asset-management and advisory services to institutional investors worldwide.
At December 31, 2025, MetLife reported approximately 46,000 employees worldwide. The company is publicly traded on the New York Stock Exchange under ticker MET, and its principal executive offices remain at 200 Park Avenue in New York.
Quick Information
Corporate Phone Number
212-578-2211
MetLife’s current Investor Relations contact page lists this number with its corporate headquarters at 200 Park Avenue.
Customer Service Number
1-800-638-5433
Also written as:
1-800-MET-LIFE
MetLife publishes this as its general inquiries number for customers who are unsure which department they need.
Corporate Office Address
MetLife, Inc.
200 Park Avenue
New York, NY 10166
United States
Headquarters Address
MetLife, Inc.
200 Park Avenue
New York, NY 10166
United States
Current MetLife Investor Relations and SEC records continue to identify 200 Park Avenue as the company’s headquarters and principal executive office.
MetLife does not publish one universal public Customer Service email for every insurance and benefits product.
Product-specific online support is available through MetLife’s Contact Us and Support & Manage pages.
Industry
Insurance, Employee Benefits, Retirement Solutions, Financial Services, Asset Management and Institutional Investments
Founded
MetLife traces its history to 1868 through Metropolitan Life Insurance Company and has more than 150 years of operating history.
Number of Employees
Approximately 46,000 employees worldwide
This figure was reported as of December 31, 2025.
Stock Listing
New York Stock Exchange
Ticker:
MET
Corporate Office Hours
MetLife does not prominently publish public walk-in hours for its 200 Park Avenue headquarters.Customers should use the appropriate Customer Service or product-specific contact before visiting a corporate office.
Website
Investor Relations
Careers Page
MetLife recruits across insurance, actuarial, technology, investments, customer service, finance, legal, sales, data, risk, operations, and other corporate functions.
MetLife Products & Services
MetLife offers a broad range of insurance, workplace-benefit, retirement, and financial solutions. Many U.S. products are provided through employers, although selected products and services are also available through individual, institutional, federal, and specialty channels.
Life Insurance
MetLife provides employer-sponsored and other qualifying life insurance solutions, including term, universal, and variable life products in applicable markets. Coverage is designed to provide financial protection to beneficiaries after an insured person’s death.
Group Life Insurance
MetLife is a major provider of employer-sponsored group life insurance. Employees can receive coverage through participating workplaces, with plan terms, eligibility, coverage amounts, and beneficiary options determined by the employer’s plan.
Dental Insurance
MetLife dental plans can help cover preventive care, routine cleanings, fillings, oral surgery, orthodontia, and other qualifying dental services. Members can access participating provider networks and manage benefits through MetLife’s online systems.
Vision Insurance
MetLife provides vision benefits that can help cover eye exams, prescription glasses, contact lenses, and other eligible eye-care expenses. Plan members can locate participating vision providers through MetLife’s online tools.
Disability Insurance
MetLife provides short-term and long-term disability insurance through participating employers and other eligible plans. These benefits can replace part of an employee’s income when a covered illness or injury prevents the employee from working.
Accident Insurance
Accident insurance can provide benefits for qualifying injuries and accident-related events. Coverage may help with expenses that are not fully addressed by traditional medical insurance.
Critical Illness and Health Benefits
MetLife offers supplemental accident and health products through participating employers. These benefits can provide fixed payments or other financial support following qualifying medical events.
Accidental Death & Dismemberment Insurance
AD&D coverage can provide benefits after qualifying accidental death or specified serious injuries. It is often offered alongside employer-sponsored life insurance.
Pet Insurance
MetLife Pet Insurance helps eligible pet owners manage veterinary expenses. Depending on the policy selected, coverage can reimburse qualifying veterinary bills subject to deductibles, limits, exclusions, and reimbursement percentages.
Legal Plans
MetLife Legal Plans gives participating members access to a network of attorneys for qualifying personal legal matters. Covered services can include wills, estate planning, real-estate matters, family-law consultations, and other eligible legal services.
Identity and Fraud Protection
MetLife provides access to identity and fraud-protection benefits through selected employer and federal benefit programs. Services can include monitoring, alerts, recovery support, and identity-related assistance.
Health Savings and Spending Accounts
MetLife supports health savings and spending-account solutions that can help employees manage eligible healthcare, dependent-care, and commuter expenses. Availability depends on the employer’s benefits program.
Retirement Plans
MetLife provides retirement-related products and services for certain employer-sponsored plans and institutional customers. Services can include plan administration, participant support, and retirement income options.
Pension Risk Transfer
MetLife’s Retirement & Income Solutions business works with employers that want to transfer pension liabilities to an insurer. These transactions can provide annuity-based benefits to covered pension participants.
Institutional Income Annuities
MetLife provides institutional income annuity products designed to generate contractual income streams for eligible retirement and institutional arrangements.
Structured Settlements
Structured settlements provide scheduled future payments, often in connection with qualifying legal settlements. MetLife offers customer service and payment administration for eligible structured settlement contracts.
Stable Value Solutions
MetLife provides stable value solutions for institutional retirement arrangements. These products are designed to provide principal preservation and income characteristics within qualifying retirement plans.
MetLife Investment Management
MetLife Investment Management, or MIM, provides institutional asset-management and advisory services. Its capabilities include public and private fixed income, real estate, alternative investments, equity, multi-asset strategies, and insurance-related investment solutions.
MetLife Federal Benefits
MetLife provides selected benefits for federal employees and members of the uniformed services. Offerings include dental, vision, pet, legal, identity protection, and other qualifying products depending on program eligibility.
MetLife Corporate Phone Numbers
MetLife operates multiple customer-service systems because insurance policies, claims, retirement contracts, group benefits, legal plans, pet insurance, and other products are handled by different teams.
Corporate Phone Number
212-578-2211
This is the headquarters contact currently published by MetLife Investor Relations.
Corporate Headquarters Number
212-578-2211
Headquarters Number
212-578-2211
Corporate Office Number
212-578-2211
General Customer Service Number
1-800-638-5433
Also:
1-800-MET-LIFE
General Inquiries Number
1-800-638-5433
Individual Life Insurance Customer Service
1-800-638-5000
MetLife publishes this number for certain individual life insurance policyholders and life-insurance claims.
Group Universal Life Number
1-800-523-2894
Group Variable Universal Life Number
1-800-756-0124
Group Term Life Number
1-866-492-6983
Group Life Claims Number
1-800-638-6420
Callers should select Prompt 2 for Group Life Claims. The published Customer Service Center hours are Monday through Thursday, 8:00 AM to 8:00 PM ET, and Friday, 8:00 AM to 5:00 PM ET.
Individual Life Claims Number
1-800-638-5000
Published hours:
Monday to Friday: 9:00 AM to 6:00 PM ET.
Disability Claims Number
1-888-608-6665
MetLife publishes this number for eligible customers who cannot submit a disability claim online through MyBenefits.
Annuity Claims Number
1-800-638-7732
Published hours:
Monday to Friday: 8:30 AM to 6:30 PM ET.
Annuity Claims Document Assistance
1-800-343-8496
This number can be used by beneficiaries who need assistance sending documents or handling an annuity beneficiary claim.
Pensions Customer Service
1-800-638-5656
Retirement Income Annuities Customer Service
1-800-638-2704
Structured Settlements Customer Service
1-800-638-2704
Annuities Purchased Through an Agent or Broker
1-800-638-7732
403(b) Customer Service
1-833-642-1008
Retirement Plan Service Center
1-800-856-7772
This number is published for certain plan sponsors and Plan Service Center users.
Pet Insurance Customer Service
1-800-438-6388
Also written as:
1-800-GET-MET8
Legal Plans Customer Service
1-800-821-6400
Published hours:
Monday to Friday: 8:00 AM to 8:00 PM ET.
Federal Benefits Customer Service
1-888-865-6854
TDD:
1-888-260-5376
This number supports eligible federal benefit participants for selected MetLife products.
Toll-Free Number
General inquiries:
1-800-638-5433
Because MetLife has numerous specialized departments, customers should use the product-specific number whenever possible.
Billing Number
MetLife does not publish one universal billing number covering all products.
Billing questions should be directed to the phone number shown on the policy, benefits statement, invoice, or product-specific MetLife support page.
Sales Number
MetLife does not publish one universal consumer sales number for all products.
Many U.S. MetLife benefits are obtained through employers, brokers, benefit administrators, or specialized enrollment channels.
Regional Office Number
MetLife operates globally, but regional contacts vary by country and business unit.
Local Office Number
New York corporate headquarters:
212-578-2211
International Number
MetLife operates through local subsidiaries and affiliates in multiple international markets.
International customers should use the MetLife website for their country or region rather than the U.S. Customer Service number.
Emergency / After-Hours Number
MetLife does not publish one universal corporate emergency number.
Urgent medical, safety, police, or fire emergencies should be directed to local emergency services.
Investor Relations Number
MetLife’s Investor Relations page primarily directs investors through its Investor Information contact form.
Corporate headquarters:
212-578-2211
Transfer Agent Number
1-800-649-3593
For callers outside the U.S. and Canada:
1-201-680-6578
Transfer Agent:
Computershare
Published hours:
Monday to Friday: 8:00 AM to 6:30 PM ET.
Policyholder Trust / Insurance Policy Number
1-800-638-5000
MetLife publishes this number for inquiries concerning insurance policies in connection with its Investor Resources information.
Media / Press Number
MetLife uses a dedicated Newsroom and media-contact system rather than one universal public press number across every business.
Human Resources Number
MetLife does not publish one universal public HR number for job applicants.
Careers:
Reservations / Booking Number
Not applicable.
MetLife is an insurance and financial-services company.
How to Reach a Real Person at MetLife
If you are unsure which MetLife department handles your issue, call 1-800-638-5433. The general inquiries line can help route customers to the relevant policy, claims, benefits, retirement, or other department. Have your policy or certificate number, employer name if the coverage is work-related, account information, and a brief description of the issue ready before calling.
For claims and specialized products, using the dedicated number is generally more effective. Individual life claims can use 1-800-638-5000, Group Life Claims 1-800-638-6420, disability claims 1-888-608-6665, annuity claims 1-800-638-7732, pet insurance 1-800-438-6388, and legal plans 1-800-821-6400. Customers covered through an employer should also check their MyBenefits account or benefits materials because employer-specific plans can use different service arrangements.
MetLife Headquarters & Corporate Office Address
MetLife’s current corporate headquarters is:
MetLife, Inc.
200 Park Avenue
New York, NY 10166
United States
Corporate Headquarters Phone: 212-578-2211
The current Investor Relations page continues to list this address and number as MetLife’s Corporate Headquarters.
New York Corporate Headquarters
MetLife, Inc.
200 Park Avenue
New York, NY 10166
United States
This location serves as MetLife’s primary executive and corporate office.
SEC Principal Executive Office
MetLife’s fiscal 2025 Form 10-K identifies:
200 Park Avenue
New York, NY 10166-0188
as the company’s principal executive offices. The filing lists 212-578-9500 as the registrant telephone number, while MetLife’s Investor Relations page separately publishes 212-578-2211 as the corporate headquarters number.
Metropolitan Life Insurance Company Address
Metropolitan Life Insurance Company also uses:
200 Park Avenue
New York, NY 10166
MetLife identifies Metropolitan Life Insurance Company as one of its principal insurance affiliates.
Current CEO
Michel Khalaf
Michel Khalaf serves as President and Chief Executive Officer of MetLife. Current 2026 company communications continue to identify him in that role.
Current Employee Scale
At December 31, 2025, MetLife employed approximately:
46,000 people worldwide.
Global Operations
MetLife holds significant market positions across:
United States
Asia
Latin America
Europe
Middle East
and other international markets through its subsidiaries and affiliates.
U.S. Group Benefits Business
MetLife’s U.S. Group Benefits business provides products such as:
Life Insurance
Dental Insurance
Vision Insurance
Disability Insurance
Accident & Health Insurance
along with other workplace benefits.
Retirement & Income Solutions
MetLife’s Retirement & Income Solutions segment provides institutional products including:
Pension Risk Transfer
Stable Value
Institutional Income Annuities
Structured Settlements
Longevity Reinsurance
Benefit Funding Solutions.
MetLife Investment Management
MetLife Investment Management provides asset-management services in:
Public Fixed Income
Private Fixed Income
Real Estate
Equities
Alternative Investments
Multi-Asset Solutions
Insurance Investment Solutions.
Stock Listing
MetLife, Inc. trades on:
New York Stock Exchange
Ticker:
MET.
How to File a Complaint Against MetLife
Customers filing a complaint against MetLife should first determine which insurance policy, benefit, claim, annuity, retirement product, legal plan, pet policy, or other MetLife service is involved. Keep the policy or certificate number, claim number, employer name where applicable, dates, benefit statements, correspondence, denial letters, invoices, and records of previous calls. Because MetLife operates many specialized service units, identifying the correct product and issuing company is important before escalating a complaint.
Step 1: Contact the Appropriate MetLife Customer Service Department
Start with the department responsible for your product. If you are unsure where to begin, call 1-800-638-5433. For life insurance, retirement, disability, pet insurance, legal plans, or other specialized products, use the relevant dedicated number listed above. Explain the problem clearly, provide your account or policy information, and ask the representative to document the concern. Request a case, claim, or reference number where available and keep a record of the representative’s name and the date of the call.
Step 2: Request Claim or Supervisor Review
If the first representative cannot resolve the issue, request review by a supervisor, claims specialist, appeals unit, or other appropriate team. For denied or disputed claims, carefully review the explanation of benefits, denial letter, claim instructions, and appeal rights provided with your plan. Submit requested supporting documents within any applicable deadline and keep copies of everything sent. Ask for confirmation that the appeal or escalation was received and retain the new case or appeal reference number.
Step 3: Use the Formal Appeal or Grievance Process
Insurance and employee-benefit disputes can have formal appeal requirements established by the policy, employer plan, or applicable law. Follow the appeal instructions included in your denial notice or benefit documentation rather than relying only on general Customer Service. Include medical records, employment documents, bills, beneficiary information, or other evidence relevant to the complaint. If the coverage is employer sponsored, the employer’s benefits administrator may also need to participate in the process.
Step 4: Send Formal Written Correspondence to MetLife Headquarters
For a serious unresolved corporate complaint, written correspondence can be directed to MetLife, Inc., 200 Park Avenue, New York, NY 10166. Include your full contact information, relevant MetLife policy or account details, claim and complaint numbers, previous support contacts, important dates, and a clear chronological explanation of the issue. Attach copies rather than originals of supporting records and clearly describe the resolution you are seeking. Keep a copy of the letter and proof of mailing or delivery.
Step 5: Contact the Appropriate Insurance or Benefits Regulator if Necessary
If the issue remains unresolved, the appropriate external complaint process depends on the product. Insurance complaints can generally be submitted to the insurance department in the state that regulates the policy, while employer-sponsored benefit disputes may involve different federal or state oversight depending on the plan. Retirement, securities, legal-plan, privacy, and other complaints can also have different regulators. Use the company name shown on your policy or benefit certificate and keep all denial letters, claim files, correspondence, and appeal decisions before escalating externally.
