Mediacom
Mediacom Communications Corporation is a privately held U.S. telecommunications and cable company headquartered in Orange County, New York. The company provides high-speed internet, cable television, home phone, mobile service, smart-home and related connectivity products to residential and business customers, with a particular focus on smaller cities and communities that historically received less investment from larger metropolitan-focused telecom providers. Mediacom currently describes its network as serving more than 1,500 communities across 22 states.
Mediacom was founded in 1995 by Rocco B. Commisso, who continues to serve as Founder, Chairman and Chief Executive Officer. The company completed an initial public offering in 2000, but Commisso took Mediacom private in 2011. Current company materials state that Mediacom is wholly owned by Commisso and his family, which distinguishes it from publicly traded national cable operators.
Today, Mediacom employs more than 4,600 people and operates in 22 states. Its headquarters operations are based at 1 Mediacom Way, Mediacom Park, NY 10918, where the company maintains a modern corporate facility supporting finance, engineering, HR, marketing, technology, network operations, investor relations, and other functions. Mediacom’s services have also expanded beyond traditional cable into fiber-powered internet, mobile service, managed business solutions, Wi-Fi, cloud-based voice, and other connectivity products.
845-443-2600
Mediacom continues to publish this number through corporate legal materials and headquarters records.
855-633-4226
Mediacom’s current broadband disclosures state that Customer Service agents are available:
24 hours a day, 7 days a week.
Mediacom Communications Corporation
1 Mediacom Way
Mediacom Park, NY 10918
United States
Mediacom Communications Corporation
1 Mediacom Way
Mediacom Park, NY 10918
United States
Current 2026 Investor Relations information continues to use this address.
For general residential customers, Mediacom primarily uses its Customer Portal rather than a universal public email.
Legal / Privacy: mcc.legal@mediacomcc.com
Mediacom Business: info@mediacomcc.com.
Telecommunications, Broadband Internet, Cable Television, Mobile, Home Phone, Fiber Networks and Business Communications
1995.
Rocco B. Commisso
Founder, Chairman and Chief Executive Officer.
4,600+ employees.
1,500+ communities in 22 states.
Privately held
Mediacom is wholly owned by Rocco Commisso and his family.
General corporate walk-in hours are not publicly promoted.
Residential Customer Service is available 24/7 at 855-633-4226.
https://mediacomcable.com/careers/
Mediacom provides residential broadband internet through its Xtream service. Speed tiers and network technology vary by market, with service delivered over Mediacom’s cable and fiber-powered infrastructure.
Mediacom offers Gigabit-level broadband in qualifying service areas. Higher-speed packages are intended for households with multiple devices, streaming, gaming, remote work, and other bandwidth-intensive uses.
Xtream Connect is Mediacom’s lower-cost broadband offering for qualifying households.
Current broadband disclosures identify Xtream Connect as the company’s affordable-internet option for eligible customers.
Xtream WiFi provides managed home wireless networking using Mediacom internet service and compatible equipment.
Features can include whole-home connectivity and centralized control depending on the service plan and hardware.
Mediacom continues to provide television packages in qualifying service areas.
Available programming and pricing vary by market, package, local channel agreements, premium subscriptions, and equipment choices.
Mediacom television customers can access qualifying on-demand programming.
Available movies, shows, events, and network content depend on the customer’s TV package and market.
Mediacom provides residential voice service with calling features and access to 911 services subject to its service terms.
Phone service availability and pricing vary by location.
Mediacom Mobile provides wireless mobile-phone service to eligible customers.The current Residential Customer Agreement lists a dedicated Mobile sales and service-ordering number of 855-214-2078.
Customers can add qualifying smartphones and lines through Mediacom Mobile.Plan availability, devices, pricing, and eligibility can differ depending on the customer’s broadband relationship and market.
The Xtream1 app supports account and service management for Mediacom customers.
Current terms specifically identify the app as a channel through which eligible customers can order or manage services.
Mediacom customers can use their account portal to review service information, billing, usage, support, and other account functions.
Mediacom provides digital home and automation products through Mediacom Home Automation, LLC.
Services can include connected security and smart-home functionality depending on market availability.
Mediacom Business offers broadband connectivity for small and medium-sized organizations.Solutions include modem-based Gigabit service and customizable fiber connectivity.
Business customers can obtain customizable fiber solutions designed for higher capacity, performance, and business-critical connectivity.
Mediacom Business provides cloud-based and managed voice products for business customers.These services are designed to support business communications, calling, collaboration, and centralized phone management.
Mediacom provides commercial TV packages for businesses such as offices, restaurants, hospitality operations, and public-facing venues.
Mediacom Business offers phone solutions alongside internet and television packages.Business services are supported through dedicated sales channels rather than ordinary residential customer support.
Mediacom Business states that it serves 80,000+ small businesses, offering fiber-powered internet, phone, TV, and related communication services.
Mediacom’s careers materials describe a network that includes approximately 46,000 miles of cable together with fiber infrastructure and enterprise systems.
845-443-2600.
845-443-2600
845-443-2600
845-443-2600
855-633-4226
Available 24/7 for broadband and general residential service issues.
855-633-4226
855-633-4226
Current terms allow customers to order non-mobile residential services through this number.
855-214-2078
This is the current dedicated number listed for ordering Mediacom Mobile service.
800-479-2070
info@mediacomcc.com.
Mediacom does not publish a separate universal billing-only number.
Billing and payment issues can be handled through:
855-633-4226
855-633-4226
855-633-4226
Mediacom’s broadband disclosure specifically directs service complaints to this number.
844-627-9459
Mediacom’s current dispute terms direct customers to this number for informal dispute resolution.
mcc.legal@mediacomcc.com.
833-998-1824
Monday to Friday: 8:00 AM to 8:00 PM CT
Saturday and Sunday: 8:00 AM to 5:00 PM CT.
Main Customer Service
855-633-4226
Mediacom does not publish one universal regional-office number.Customer contacts vary by market and local service area.
Local customer-service locations have market-specific contact information.
Mediacom’s primary business is U.S.-based, and no general international residential number is prominently published.
Residential Customer Service
855-633-4226
is available 24/7, although immediate police, fire, medical, or life-safety emergencies should always be directed to emergency services.
Ruben Martino, Vice President, Finance
Mediacom maintains an Investor Relations function for its debt and financial-market relationships even though the company is privately owned.
A permanent current consumer-facing press number is not prominently promoted on the main support site.
845-443-2408
careersassistance@mediacomcc.com
This channel is for accessibility assistance with the careers website, not ordinary employment-status inquiries.
For most residential billing, internet, TV, phone, outage, or technical issues, call 855-633-4226. Mediacom’s current broadband disclosures state that agents are available 24 hours a day, seven days a week. Have the account number, service address, affected service, equipment information, and details of the problem available. If the issue involves a service outage or performance problem, note when it began and what troubleshooting has already been attempted.
For Mediacom Mobile, call 855-214-2078. Business customers should use 800-479-2070, while formal legal or unresolved dispute matters can use 844-627-9459 or mcc.legal@mediacomcc.com. Using the correct department is especially important because residential broadband, mobile, business services, and formal disputes operate through different support channels.
Mediacom Communications Corporation
1 Mediacom Way
Mediacom Park, NY 10918
United States
Current 2026 Investor Relations information continues to use this address as Mediacom’s corporate location.
Mediacom Communications Corporation
1 Mediacom Way
Mediacom Park, NY 10918
United States
Corporate Phone: 845-443-2600.
For written Customer Service complaints involving broadband
Mediacom Communications Customer Service Department
1 Mediacom Way
Mediacom Park, NY 10918
United States.
Older Mediacom filings used
100 Crystal Run Road
Middletown, NY 10941
That address appeared before the company moved to its current Mediacom Park campus and should not be presented as the current headquarters.
Mediacom complaints can involve internet outages, speed, TV service, mobile service, billing, equipment, installation, cancellation, unexpected charges, home phone, business services, or customer-service interactions. Before escalating, gather the account number, service address, dates, bills, speed-test results where relevant, screenshots, technician appointments, equipment details, and previous case numbers.
Call 855-633-4226 and explain the issue clearly. Mediacom currently provides agents 24/7. Identify whether the problem involves internet, television, phone, billing, cancellation, equipment, or an outage, and request a case or ticket number. For technical complaints, record the dates and duration of service interruptions.
For mobile service, call 855-214-2078. Business customers should use 800-479-2070. Privacy issues use the contact details in Mediacom’s Privacy Notice, while a formal dispute can use 844-627-9459 or mcc.legal@mediacomcc.com. Routing the matter to the correct department can prevent repeated transfers.
If the first representative cannot resolve the matter, request a supervisor or escalation specialist. Provide the original case number, technician visits, disputed charges, outage history, and any promises previously made by Customer Service. Ask for adjustments, service restoration, equipment replacement, or billing correction to be documented on the account.
Mediacom’s current broadband disclosure says customers can submit complaints through the Customer Portal or send written complaints to Mediacom Communications Customer Service Department, 1 Mediacom Way, Mediacom Park, NY 10918. Written complaints are particularly useful for recurring service or billing disputes because they create a documented timeline.
For a serious unresolved complaint, send correspondence to Mediacom Communications Corporation, 1 Mediacom Way, Mediacom Park, NY 10918. Include the account number with sensitive data masked where appropriate, service address, previous case numbers, dates, disputed amounts, technician history, and the specific resolution requested.
Mediacom’s dispute terms provide 844-627-9459 and mcc.legal@mediacomcc.com for informal dispute resolution. Use this route when ordinary Customer Service and supervisor review have failed and the matter may proceed toward formal dispute resolution. Preserve copies of all earlier correspondence and billing records.
Internet, cable, phone, or communications complaints may fall under the Federal Communications Commission or applicable state and local cable or utility authorities depending on the service and issue. Mediacom’s own broadband disclosure specifically references the FCC’s internet-service complaint procedures.
Billing, advertising, cancellation, or unauthorized-charge complaints can also be raised with the relevant state Attorney General or consumer-protection agency. A genuinely unauthorized payment can be disputed with the card issuer or bank after first confirming the charge and giving Mediacom a reasonable opportunity to correct it.
Mediacom’s current agreements contain binding-arbitration provisions for certain disputes. Review the version of the Residential Customer and User Agreement or specialized service agreement that applied when the dispute arose, including any notice and informal-resolution requirements. Keep contracts, bills, support transcripts, case numbers, legal notices, and proof of written complaints before initiating arbitration or other formal proceedings.
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