MAC Cosmetics
M·A·C Cosmetics, short for Make-Up Art Cosmetics, is a global professional makeup brand created in Toronto, Canada, in 1984. The brand was originally developed for professional makeup artists, photographers, models, and fashion-industry users who needed high-performance cosmetics that photographed well under studio and runway conditions. Over time, M·A·C expanded from its professional roots into one of the world’s most widely recognized prestige makeup brands.
The Estée Lauder Companies acquired a majority interest in M·A·C in 1994 and completed full ownership in 1998. Today, M·A·C operates as part of The Estée Lauder Companies and is sold in more than 120 countries and territories. The brand maintains a major professional makeup-artist network, with approximately 13,000 makeup artists worldwide, while continuing to sell products through freestanding stores, department-store counters, authorized retailers, Sephora in the U.S., and online.
M·A·C does not operate as a separately listed public corporation with its own investor-relations department or standalone SEC headquarters. Its U.S. corporate structure is part of The Estée Lauder Companies Inc., whose principal executive office is 767 Fifth Avenue, New York, NY 10153. The parent company is led by President and CEO Stéphane de La Faverie, employed approximately 55,000 people worldwide as of June 30, 2026, and reported approximately $15.049 billion in fiscal 2026 net sales.
Parent-company corporate office
212-572-4200.
1-800-588-0070
Monday to Friday: 9:00 AM to 9:00 PM ET
Saturday and Sunday: 10:00 AM to 6:00 PM ET.
M·A·C Cosmetics / The Estée Lauder Companies Inc.
767 Fifth Avenue
New York, NY 10153
United States
M·A·C’s U.S. corporate operations are part of:
The Estée Lauder Companies Inc.
767 Fifth Avenue
New York, NY 10153
United States.
M·A·C does not prominently publish one universal Customer Service email for routine consumer support. Customers are directed to phone and live chat.
Copyright / Legal: copyright@estee.com.
Prestige Cosmetics, Makeup, Beauty, Skin Care and Professional Makeup Artistry
1984
Created in Toronto, Canada.
M·A·C does not publish a standalone total employee count.
Parent company The Estée Lauder Companies employed approximately 55,000 people worldwide as of June 30, 2026.
M·A·C is sold in 120+ countries and territories.
The corporate office does not publish consumer walk-in hours.
M·A·C Customer Service operates Monday through Friday from 9:00 AM to 9:00 PM ET and weekends from 10:00 AM to 6:00 PM ET.
Parent Investor Relations
https://investors.elcompanies.com/
https://www.elcompanies.com/en/careers
M·A·C is especially well known for its lipstick portfolio, which includes matte, satin, glossy, moisturizing, long-wear, and limited-edition formulas. Its extensive shade range has historically been one of the brand’s strongest professional and consumer categories.
M·A·C offers high-shine gloss products in clear, tinted, shimmer, and pigmented finishes. Lipglass can be worn alone or layered over lipstick and lip liner to create customized professional looks.
Lip pencils are designed to define, reshape, and prepare the lips before lipstick or gloss application. M·A·C offers both neutral and bold shades to coordinate with its broader lip-color portfolio.
M·A·C foundations include liquid, powder, studio, radiant, long-wear, and professional-performance formulas. Products are offered across an extensive shade range designed to address varying undertones, skin types, and coverage preferences.
M·A·C concealers provide targeted coverage for blemishes, discoloration, under-eye areas, and other concerns. The product line includes different finishes and coverage levels for professional and everyday makeup applications.
Face powders include pressed, loose, setting, finishing, and complexion-enhancing formulas. These products are used to control shine, set foundation, smooth appearance, and create different finishes.
M·A·C offers powder, cream, and other blush formulas in natural, bright, and professional shades. Blush products can be used to add warmth, contour-like definition, or stronger editorial color effects.
Highlighters and illuminating products are designed to enhance selected facial features and create reflective, radiant, or subtle glow effects. M·A·C offers multiple textures and finishes.
M·A·C has a large eye-shadow range covering matte, shimmer, metallic, frost, satin, and other finishes. Individual shades and palettes are used extensively by consumers and professional makeup artists.
M·A·C eyeliners include pencil, gel, liquid, and long-wear formats. Products are designed for subtle definition, precise lines, smoky effects, and more dramatic editorial looks.
Mascara products focus on volume, definition, length, curl, or long-wear performance. Different brush shapes and formulas are offered for varying lash effects.
M·A·C sells pencils, gels, powders, and other products for shaping and defining eyebrows. These products support natural, structured, and editorial brow looks.
The brand offers professional-quality false eyelashes in a range of shapes and densities. Lashes are sold for everyday enhancement, events, photography, stage work, and creative makeup applications.
M·A·C produces professional brushes for face, eyes, lips, foundation, powder, blending, contouring, and detail work. Brushes remain an important part of its professional makeup-artist heritage.
M·A·C sells moisturizers, primers, cleansers, mists, eye products, and other skin-preparation products. These products are intended to improve makeup application and support different skin types and finishes.
Setting and finishing sprays are designed to refresh makeup, help products blend into the skin, improve wear, or create a preferred finish. M·A·C Fix+ is one of the brand’s best-known preparation and finishing products.
M·A·C Pro serves professional makeup artists and other eligible industry professionals with specialized products, resources, and professional discounts. Eligibility and program terms vary by country.
M·A·C stores and counters offer makeup consultations and appointments with trained artists. Appointments are booked with the individual store, and services, pricing, and availability vary by location.
Customers can speak with M·A·C Beauty Experts online for product recommendations, shade guidance, and makeup advice. Current online Beauty Chat hours align with the brand’s published Customer Service availability.
VIVA GLAM is M·A·C’s long-running philanthropic lipstick program. The brand reports that the initiative has raised more than $534 million for charitable causes and communities.
Parent-company corporate number:
212-572-4200.
212-572-4200
212-572-4200
212-572-4200
1-800-588-0070.
1-800-588-0070
1-800-588-0070
No separate nationwide consumer sales number is published. Products are sold through Maccosmetics.com, M·A·C stores, counters, and authorized retailers.
No separate public billing department number is published. Online-order payment concerns should be directed to Customer Service at 1-800-588-0070.
No universal public regional-office number is listed.
Individual retail stores and counters have local contact numbers.
M·A·C uses country-specific websites and local customer-service contacts outside the United States.
No corporate emergency hotline is published.
M·A·C itself does not have Investor Relations.
Parent-company investor matters are handled through The Estée Lauder Companies.
The Estée Lauder Companies uses:
mediarequests@estee.com
for media inquiries.
M·A·C does not publish one universal HR phone number.
Corporate and field positions are listed through the Estée Lauder Companies careers portal.
Makeup appointments are booked directly with the selected M·A·C store or counter.
929-226-5049
This number is specifically for copyright notifications and should not be used as general Customer Service.
For online orders, returns, damaged merchandise, product questions, account problems, shipping, or payment issues, call 1-800-588-0070. Current support hours are Monday through Friday from 9:00 AM to 9:00 PM Eastern Time and Saturday and Sunday from 10:00 AM to 6:00 PM Eastern Time. M·A·C also offers live chat and Beauty Chat through its website.
Before calling, have the order number, email address used for the purchase, product name or shade, purchase date, and photographs if the item arrived damaged or incorrect. If the issue concerns an in-store purchase, contacting the store manager first is usually the fastest route because store-level returns and customer-experience concerns can often be handled locally.
For a corporate or parent-company matter, The Estée Lauder Companies can be contacted through its New York main office at 212-572-4200. Career inquiries should go through the official employment portal rather than Customer Service.
M·A·C’s U.S. corporate operations are managed within
The Estée Lauder Companies Inc.
767 Fifth Avenue
New York, NY 10153
United States.
767 Fifth Avenue
New York, NY 10153
United States
This is the parent company’s current principal executive office and the most appropriate verified U.S. corporate address for M·A·C.
M·A·C was created in
Toronto, Ontario, Canada
in 1984. The Toronto origin is historical and should not be confused with the brand’s current U.S. parent-company corporate address.
Complaints may involve an online order, refund, return, damaged product, incorrect shade, store employee, allergic or adverse product reaction, loyalty/account problem, unauthorized payment, or another M·A·C customer experience. Keep your receipt, order number, purchase date, product name and shade, photographs, shipping records, and previous correspondence before escalating.
Call 1-800-588-0070 or use M·A·C’s live chat. Explain the complaint clearly and provide your order number, product details, and the resolution you are requesting. Keep a record of the conversation and any case or reference information provided.
If the issue involves a store purchase, speak with the store manager. Online-order problems should remain with e-commerce Customer Service, while employment, professional makeup-artist, legal, or copyright concerns should use their respective specialized channels.
If first-level Customer Service cannot resolve the complaint, request supervisor review. Provide the full history of the issue, prior response, photographs, receipts, and the specific outcome you believe is appropriate.
Use the M·A·C Contact Us or live-chat process to create a written record. If the matter involves an online transaction, keep screenshots of the order, return submission, tracking details, and refund status.
For serious unresolved corporate complaints, send written correspondence to The Estée Lauder Companies Inc., 767 Fifth Avenue, New York, NY 10153. State that the issue concerns M·A·C Cosmetics and include copies of receipts, support-case history, and the resolution requested.
For privacy, intellectual-property, product-quality, or other specialized issues, use the relevant parent-company channel. Copyright matters can be directed to the designated copyright agent, while ordinary product and order issues should remain with Customer Service.
Cosmetic product-safety or serious adverse-event concerns may be reported to the U.S. Food and Drug Administration where appropriate. Employment or privacy complaints may fall under other state or federal authorities depending on the issue.
For unresolved card charges, duplicate billing, or unauthorized payments, contact the card issuer or payment provider. General consumer complaints can also be submitted to the appropriate state Attorney General or consumer-protection office.
If ordinary support and regulatory channels do not resolve a serious dispute, review M·A·C’s current Terms of Service and applicable state law before considering arbitration, small-claims proceedings, or other legal remedies. Keep copies of all order records, refund communications, receipts, and written notices.
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