L'Oreal USA, Inc.
L’Oréal USA is the United States subsidiary of L’Oréal Groupe, one of the world’s largest beauty companies. The U.S. business operates across skincare, haircare, cosmetics, fragrances, professional salon products, dermatological beauty, luxury beauty, research and innovation, manufacturing, distribution, e-commerce, and beauty technology.
L’Oréal USA is headquartered at 10 Hudson Yards, New York, NY 10001 and is the largest subsidiary of the global L’Oréal organization. Current L’Oréal U.S. economic-impact information reports more than 13,000 U.S. employees, $11 billion in U.S. revenue, operations across 15 states, and 26 U.S. sites.
Current U.S. leadership changed in 2026. Alexis Perakis-Valat is now CEO of L’Oréal USA and President of the North America Zone, while former U.S. CEO David Greenberg moved into the newly created role of Chairman of L’Oréal USA.
212-818-1500
This is L’Oréal USA’s current headquarters phone number.
L’Oréal USA does not use one universal consumer Customer Service number for every brand.
For general privacy-related Consumer Care:
800-946-5620
Individual beauty brands have separate Customer Service numbers.
L’Oréal USA
10 Hudson Yards
New York, NY 10001
United States
L’Oréal USA
10 Hudson Yards
New York, NY 10001
United States
This address is currently published by L’Oréal USA as its U.S. headquarters.
L’Oréal West
888 N. Douglas St.
El Segundo, CA 90245
United States.
L’Oréal USA Consumer Care Center
50 Connell Drive
Berkeley Heights, NJ 07922
United States.
Beauty, Cosmetics, Skincare, Haircare, Fragrance, Dermatology, Professional Salon Products and Beauty Technology
Alexis Perakis-Valat
He also serves as:
President, North America Zone.
David Greenberg
The Chairman role became effective in 2026 as part of L’Oréal’s executive leadership changes.
L’Oréal S.A. / L’Oréal Groupe
Nicolas Hieronimus.
13,000+ employees
Current L’Oréal USA economic-impact information reports more than 13,000 U.S. employees.
Approximately $11 billion
Current company information reports roughly $11 billion in U.S. revenue.
26 sites nationwide
Operations span:
15 states.
L’Oréal USA does not prominently publish general public walk-in hours for Hudson Yards.
Consumers should use the appropriate brand Customer Service channel rather than visiting corporate headquarters.
https://www.loreal.com/en/usa/
L’Oréal USA does not maintain a separate U.S. public-company Investor Relations function.
Investor Relations is handled at the global L’Oréal Groupe level.
L’Oréal organizes its global beauty portfolio into four principal divisions: Consumer Products, L’Oréal Luxe, Dermatological Beauty, and Professional Products. The U.S. business participates in all four.
The Consumer Products Division focuses on widely distributed beauty products sold through mass retail, drugstores, grocery, e-commerce, and other mainstream channels.
Major U.S. brands include L’Oréal Paris, Maybelline New York, Garnier, NYX Professional Makeup, Essie, and other consumer brands.
L’Oréal Paris offers cosmetics, skincare, haircare, hair color, and men’s grooming products.
The brand is one of L’Oréal USA’s largest mass-market businesses and continued to deliver strong North American growth in 2026.
Maybelline is a global cosmetics brand covering foundation, mascara, concealer, lipstick, eyeliner, brow products, and other makeup.
L’Oréal identifies Maybelline New York as a major U.S.-born beauty brand with global distribution.
Garnier sells haircare, hair color, skincare, cleansing products, and other consumer beauty products.
Its U.S. Consumer Care channels are separated between hair and skincare inquiries.
NYX Professional Makeup provides color cosmetics including lip, eye, complexion, brow, and professional-style makeup products.
The brand combines mass-market accessibility with trend-driven product development.
Essie specializes in nail color and nail-care products.
L’Oréal USA operates both consumer and professional support channels for the brand.
L’Oréal Dermatological Beauty focuses on dermatologist-supported skincare brands and scientifically developed products.
Current North American growth is being led in part by La Roche-Posay and CeraVe.
CeraVe offers cleansers, moisturizers, sunscreens, acne treatments, body care, and other dermatologist-developed skincare.
L’Oréal USA identifies CeraVe as an American-born brand that has expanded into a major global skincare business.
La Roche-Posay specializes in dermatologist-oriented skincare, sunscreen, acne treatment, cleansers, moisturizers, and products for sensitive skin.
The brand continued strong U.S. growth in 2026 and expanded its retail presence.
Skinbetter Science operates in professional and physician-dispensed skincare.
Products target concerns such as aging, discoloration, texture, sun protection, and skin quality.
L’Oréal Luxe manages premium cosmetics, fragrances, skincare, and prestige beauty brands.
Current U.S. luxury growth includes fragrance businesses associated with brands such as Prada, Yves Saint Laurent, and Valentino.
Lancôme sells prestige skincare, makeup, fragrances, serums, and beauty products.
It is one of L’Oréal’s longstanding luxury brands and has dedicated U.S. Consumer Care.
YSL Beauté sells luxury fragrance, makeup, skincare, and other prestige products.
The brand has been a strong contributor to L’Oréal’s fragrance business.
Armani Beauty offers luxury fragrance, cosmetics, foundation, lip products, and skincare.
Consumer support is handled through a dedicated U.S. brand service line.
Kiehl’s offers skincare, body care, haircare, and personal-care products.
The brand operates through retail stores, e-commerce, and department-store channels.
IT Cosmetics focuses on makeup and skincare-oriented complexion products developed around coverage, skin appearance, and beauty solutions.
The brand maintains dedicated U.S. Consumer Care.
The Professional Products Division supplies products and education for salons, hairstylists, and professional beauty businesses.
Major U.S. brands include Redken, Matrix, Kérastase, L’Oréal Professionnel, Biolage, Mizani, Pureology, and others.
Redken provides professional haircare, hair color, styling, and salon products.
The brand was a major driver of Professional Products growth in North America during 2026.
Matrix offers salon hair color, care, styling, and professional products.
The brand maintains dedicated U.S. professional Customer Care.
Kérastase is a premium professional haircare brand offering shampoos, conditioners, masks, serums, styling products, and salon treatments.
It was among the major growth contributors for L’Oréal’s Professional Products business in 2026.
L’Oréal Professionnel provides professional salon hair color, treatment, styling, and haircare products.
Products are distributed primarily through professional beauty channels and salons.
SalonCentric is L’Oréal USA’s professional beauty distribution business.
It supplies salon professionals with hair color, care, styling, tools, education, and other professional beauty products.
L’Oréal USA conducts beauty research and product development through U.S. research centers and laboratories.
Current U.S. investment includes a major Research & Innovation center in Clark, New Jersey, while the company reports extensive U.S. scientific employment and manufacturing capability.
L’Oréal increasingly integrates digital tools, artificial intelligence, diagnostics, personalization, and connected technology into beauty products and services.
These initiatives span consumer products, professional beauty, skincare, and retail experiences.
L’Oréal USA manufactures a substantial portion of products sold in the American market in North America.
Current company information states that more than two-thirds of products sold in the U.S. are manufactured in North America.
212-818-1500
212-818-1500
212-818-1500
212-818-1500.
800-946-5620
This line is specifically published by L’Oréal USA’s Consumer Care Center for privacy-related questions.
833-856-7325
Current hours vary by product category, with cosmetics and hair support schedules published separately.
800-944-0730.
888-768-2915.
800-946-4459.
800-442-7643
800-370-1925.
866-873-6645.
800-543-4572.
800-356-5120.
866-313-7880.
800-599-5563.
800-345-5012.
888-777-6396.
877-249-8090.
877-429-9276.
866-442-7530.
866-313-7845.
212-984-4414
This number is intended for media inquiries rather than normal consumer service.
866-813-7876
This is a specialized L’Oréal U.S. HR privacy contact and should not be treated as general applicant support.
888-250-3723.
There is no single toll-free number covering every L’Oréal USA brand.
Consumers should use the dedicated number for the brand involved.
L’Oréal USA does not publish one universal billing number for every consumer brand.
Billing and order support should be handled through the applicable brand’s Customer Service department.
L’Oréal USA does not maintain a separate U.S. Investor Relations telephone number.
Investor inquiries are handled at L’Oréal Groupe level.
Not applicable.
For a product complaint, damaged item, reaction, order issue, refund question, or product-information request, the best route is to call the specific L’Oréal brand involved. For example, L’Oréal Paris uses 833-856-7325, Maybelline 800-944-0730, CeraVe 888-768-2915, La Roche-Posay 800-946-4459, Lancôme 866-873-6645, and Kiehl’s 800-543-4572.
For corporate matters, the current L’Oréal USA headquarters number is 212-818-1500. Have the product name, lot or batch information, purchase date, receipt, retailer, photographs, and earlier Consumer Care case information available when escalating a product complaint.
L’Oréal USA’s current headquarters is:
L’Oréal USA
10 Hudson Yards
New York, NY 10001
United States
Corporate Phone: 212-818-1500.
10 Hudson Yards
New York, NY 10001
United States
This is L’Oréal’s principal U.S. headquarters and supports executive management, marketing, finance, digital, communications, brand operations, and other corporate functions.
Alexis Perakis-Valat
He currently serves as:
Chief Executive Officer, L’Oréal USA
and:
President, North America Zone.
David Greenberg
L’Oréal created this Chairman position as part of executive changes effective in 2026. The role focuses on institutional stakeholders and L’Oréal’s reputation in its largest global market.
L’Oréal USA currently reports:
13,000+ employees.
Current company economic-impact data reports:
Approximately $11 billion in U.S. revenue.
L’Oréal USA currently reports:
26 sites
across:
15 states.
L’Oréal operates U.S. manufacturing facilities in states including:
New Jersey
Arkansas
and:
Kentucky.
More than two-thirds of L’Oréal products sold in the U.S. are currently manufactured in North America.
L’Oréal USA operates significant research and product-development capabilities, including its newer major Research & Innovation center in:
Clark, New Jersey.
The company has invested heavily in beauty science, product safety, formulation, and Beauty Tech in the U.S.
888 N. Douglas St.
El Segundo, CA 90245
This is L’Oréal’s major West Coast corporate location.
50 Connell Drive
Berkeley Heights, NJ 07922
This is a Consumer Care and privacy correspondence address, not the main corporate headquarters.
L’Oréal’s global portfolio is organized through four divisions:
Consumer Products
L’Oréal Luxe
Dermatological Beauty
Professional Products.
Consumers may file complaints involving product quality, allergic reaction, damaged packaging, online orders, refunds, advertising, privacy, retail experience, or another L’Oréal brand issue. Keep the product, package, lot code, receipt, purchase date, retailer, photographs, and previous Consumer Care correspondence before escalating.
Begin with the Customer Service department for the brand involved. L’Oréal USA publishes dedicated support numbers for brands including L’Oréal Paris, Maybelline, Garnier, CeraVe, La Roche-Posay, Lancôme, Kiehl’s, Matrix, Kérastase, IT Cosmetics, and others. Explain the product issue clearly and provide the product name, lot or batch code, purchase date, retailer, and photographs where appropriate. Ask the representative to document the complaint and retain any case number.
If the first brand representative cannot resolve the issue, ask for the case to be reviewed by a supervisor or product-specialist team. Provide the existing case number and previous response. If the complaint involves a suspected reaction or product-safety issue, explain the symptoms and timing accurately and follow appropriate medical advice when necessary. Do not discard the product or packaging until the complaint process is complete.
Privacy-related complaints can be directed to L’Oréal USA Consumer Care Center, 50 Connell Drive, Berkeley Heights, NJ 07922, or raised through the published privacy contact number 800-946-5620. Corporate matters can be routed through the New York headquarters at 212-818-1500.
For a serious unresolved corporate complaint, send correspondence to L’Oréal USA, 10 Hudson Yards, New York, NY 10001. Include your full contact details, product and brand, lot or batch information, purchase date, retailer, earlier Consumer Care case numbers, and a chronological description of the complaint. Attach copies rather than original receipts and retain proof of delivery.
If the issue remains unresolved, external escalation depends on the complaint. Cosmetic-product safety or adverse-event concerns may involve the U.S. Food and Drug Administration, while consumer disputes may involve a state Attorney General or consumer-protection agency. Payment issues can be raised with the card issuer or retailer, and privacy concerns may fall under applicable state privacy regulators. Keep the product packaging, lot number, receipt, photographs, case records, and company responses before escalating.
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