Lemonade Headquarters & Corporate Office

About Lemonade

Lemonade, Inc. is a technology-focused insurance company founded in 2015 by Daniel Schreiber and Shai Wininger. The company was established with the goal of using artificial intelligence, automation, behavioral economics, and digital technology to simplify the process of buying and managing insurance. Lemonade launched its first insurance products in 2016 and developed a mobile-first model that allows customers to obtain quotes, purchase policies, modify coverage, and submit claims online or through its app.

Lemonade now offers several major insurance categories, including renters insurance, homeowners insurance, car insurance, pet health insurance, and term life insurance through appropriate insurance entities and partners. Its insurance operations combine proprietary technology with licensed insurance carriers, agencies, and partners. Lemonade’s property and casualty coverage in the United States is provided through entities including Lemonade Insurance Company and Metromile Insurance Company, while its life-insurance products involve separate insurance partners.

Lemonade remains an independent publicly traded company and trades on the New York Stock Exchange under ticker symbol LMND. Daniel Schreiber remains Chief Executive Officer and cofounder, while Shai Wininger serves as President and cofounder. Lemonade reported nearly 3 million customers at December 31, 2025 and approximately $1.2365 billion in in-force premium, reflecting substantial growth from its initial renters-insurance offering.

Lemonade Headquarters & Corporate Office Address

Current Headquarters

Lemonade, Inc.
5 Crosby Street, 3rd Floor
New York, NY 10013
United States

Lemonade’s official Investor Relations FAQ identifies this address as the company’s corporate headquarters. It remains the current verified New York corporate address.

Corporate Office

5 Crosby Street, 3rd Floor
New York, NY 10013
United States

Lemonade does not currently identify a separate primary U.S. corporate-office address from its New York headquarters.

Mailing Address

Lemonade, Inc.
5 Crosby Street, 3rd Floor
New York, NY 10013
United States

For general corporate correspondence, the headquarters address is the primary publicly verified company address. Formal insurance claims or legal notices should follow the address and procedure stated in the applicable policy or contractual document.

Other Important Address

Metromile Insurance Company
3080 N. Civic Center Plaza
Scottsdale, AZ 85251
United States

Lemonade’s disclosures identify this location for Metromile Insurance Company, which provides certain Lemonade car-insurance products. Customers should use the address applicable to the actual insurer named on their policy.

Quick Information

Corporate Phone Number

844-733-8666

Lemonade publishes this telephone number for customer assistance and accessibility-related support. It is the principal verified public telephone contact for the company.

Customer Service Number

844-733-8666

Customers can use this number for insurance support, particularly when they cannot use Lemonade’s app or website.

Corporate Office Address

5 Crosby Street, 3rd Floor, New York, NY 10013, United States.

Headquarters Address

5 Crosby Street, 3rd Floor, New York, NY 10013, United States.

Email

Lemonade provides customer assistance through its Customer Experience email channels, with specific addresses varying by service and policy type. The company’s website and app remain the primary support channels.

Industry

Insurance technology, property and casualty insurance, renters insurance, homeowners insurance, auto insurance, pet insurance, life insurance distribution, and financial technology.

Founded

Lemonade began selling policies in 2016.

Number of Employees

Approximately 1,260 employees as of May 2025, according to Lemonade’s Investor Relations FAQ.

Number of Customers

Lemonade reported 2,984,513 customers as of December 31, 2025.

In-Force Premium

Lemonade reported approximately $1.2365 billion in in-force premium at December 31, 2025.

Corporate Office Hours

Lemonade Customer Experience telephone support is generally available Monday through Friday from 9:00 a.m. to 8:00 p.m. Eastern Time. Emergency assistance for certain covered home or property incidents may be available outside normal support hours.

Website

https://www.lemonade.com/

Investor Relations / Careers Page

Investor Relations: https://www.lemonade.com/investor/

Careers: https://www.lemonade.com/careers/

Lemonade Products & Services

Renters Insurance

Lemonade provides renters insurance designed to protect qualifying personal property and provide liability and other coverage subject to policy terms. Customers can obtain quotes, purchase coverage, manage policies, and file claims digitally.

Homeowners Insurance

Lemonade homeowners policies provide property and liability coverage for eligible homeowners. Available protections, deductibles, exclusions, and limits vary according to the property, state, policy, and selected coverage.

Car Insurance

Lemonade offers auto insurance in selected U.S. states. Its car-insurance operations incorporate technology associated with Metromile and can include coverage for liability, collision, comprehensive losses, and other eligible protections.

Pet Insurance

Lemonade Pet provides insurance for eligible veterinary expenses involving cats and dogs. Depending on the selected plan, customers can obtain accident and illness coverage as well as optional preventive-care packages and add-ons.

Term Life Insurance

Lemonade provides access to term life insurance through its insurance-agency operation and partner insurers. Policies may be offered for various terms and coverage amounts based on eligibility, underwriting, health information, and applicable state requirements.

Claims Services

Policyholders can submit many Lemonade claims through the mobile app or website. Customers are guided through questions and can provide documentation, videos, invoices, receipts, and other information required for claim review.

Mobile App

The Lemonade mobile app supports policy purchasing, account management, coverage updates, payments, and claims. The digital-first model is central to Lemonade’s customer-service strategy.

Emergency Assistance

Lemonade maintains relationships with emergency-response and repair providers for certain property emergencies. Customers who cannot access the app or website during an applicable emergency can call the company’s support number for assistance.

Policy Management

Customers can use Lemonade’s digital platform to access insurance documents, update certain information, manage payments, review coverage, and cancel eligible policies subject to policy and state requirements.

Lemonade Corporate Phone Numbers

Corporate Phone Number

844-733-8666

This is Lemonade’s principal publicly verified telephone number. Although primarily used for customer assistance, it is the main public telephone contact published across Lemonade’s U.S. support resources.

Corporate Headquarters Number

Publicly verified separate headquarters-only number not available.

Lemonade does not prominently publish a distinct corporate switchboard for its 5 Crosby Street headquarters. Customers should use 844-733-8666, while investors should use the company’s Investor Relations contact channels.

Headquarters Number

Publicly verified standalone headquarters number not available.

The company’s public telephone support is centralized through its Customer Experience function rather than a separate New York headquarters reception number.

Corporate Office Number

Publicly verified separate corporate-office number not available.

Lemonade’s public materials direct customers to 844-733-8666 and digital support rather than providing a separate corporate-office switchboard.

Customer Service Number

844-733-8666

Lemonade publishes this number for customer support. Customer Experience representatives are generally available Monday through Friday, 9:00 a.m. to 8:00 p.m. Eastern Time.

Customer Support Number

844-733-8666

Policyholders can use this number when they require assistance that cannot conveniently be handled through Lemonade’s website or mobile app.

Emergency Support Number

844-733-8666

Lemonade directs customers to this number for eligible car, home, or property emergencies when they cannot access the website or app. Emergency response availability can differ from ordinary Customer Experience hours.

Claims Support Number

844-733-8666

Customers with questions about an existing claim can use this number, although Lemonade generally encourages claimants to communicate with their assigned Claim Advocate or through their account.

Policy Cancellation Number

844-733-8666

Lemonade’s current terms state that policyholders can use this number in connection with policy cancellation. Cancellation can also be requested through applicable online or email channels.

Accessibility Support Number

844-733-8666

Lemonade publishes this number for customers who encounter accessibility problems with its website, app, or insurance services.

Transfer Agent Number

833-500-1036

Fidelity Stock Transfer serves as Lemonade’s transfer agent and registrar. Registered shareholders can use this toll-free number for questions concerning their share ownership.

Investor Relations Number

Publicly verified dedicated Investor Relations telephone number not available.Lemonade directs investor inquiries through its Investor Relations email address and website rather than publishing a separate general IR telephone line.

How to Reach a Real Person at Lemonade

The primary way to reach a Lemonade representative by phone is 844-733-8666. Lemonade’s Customer Experience team is generally available Monday through Friday from 9:00 a.m. to 8:00 p.m. Eastern Time. Customers can also communicate through the Lemonade app or website, which is often the most effective route because the account and policy information can be linked directly to the support request.

Before contacting Lemonade, have the policy number, account email address, claim number if applicable, loss date, billing information, photos, receipts, repair estimates, veterinary invoices, police reports, or other relevant documents ready. For an existing claim, communicating with the assigned Claim Advocate is often preferable because that person has access to the specific claim file.

For an emergency involving an insured home, property, or vehicle where the customer cannot access the app or website, Lemonade also directs customers to 844-733-8666. For non-emergency matters, customers should use the normal Customer Experience process and keep copies of correspondence and case information.

How to File a Complaint Against Lemonade

Complaints against Lemonade can involve a denied or delayed insurance claim, settlement amount, premium, cancellation, billing issue, policy terms, customer service, account access, privacy, or another insurance matter. Before escalating, gather the policy number, claim number, dates, photographs, estimates, invoices, correspondence, denial letters, policy documents, and any supporting evidence relevant to the dispute.

Step 1: Contact Customer Service

Begin by calling Lemonade at 844-733-8666 or using the company’s app or website. Explain the issue clearly, provide the policy or claim information, and ask that the complaint be documented. Keep the case number or other reference provided by the representative.

Step 2: Contact the Relevant Department

If the complaint concerns an insurance claim, communicate directly with the assigned Claim Advocate or claims team. Billing, policy, pet, car, life, and property issues can involve different insurance entities or specialists, so clearly identify the product involved.

Step 3: Request Supervisor or Management Review

If the frontline representative or Claim Advocate cannot resolve the issue, request a supervisor or additional claims review. Explain the previous decision and identify the evidence or policy provisions you believe require reconsideration.

Step 4: Use the Company’s Written Complaint Channel

Send the complaint in writing through Lemonade’s available email, app, or online-support channel. Include the policy number, claim number, timeline of events, supporting documents, and the exact resolution requested. Written correspondence creates a record that can later be supplied to a regulator.

Step 5: Contact Corporate Headquarters

If normal customer and claims channels do not resolve the complaint, correspondence can be sent to Lemonade, Inc., 5 Crosby Street, 3rd Floor, New York, NY 10013. Identify the applicable insurance entity, policy type, claim number, and earlier escalation attempts.

Step 6: Use the Specialized Complaint or Dispute Department

For a denied or disputed insurance claim, ask whether Lemonade provides an internal appeal or review procedure in your state. For example, Lemonade expressly publishes an internal claim-appeal process for New Jersey claimants. Procedures and deadlines vary by jurisdiction.

Step 7: File With the Appropriate Regulator

Insurance is primarily regulated at the state level in the United States. If Lemonade does not resolve the complaint, customers can file with their state’s Department of Insurance or equivalent insurance regulator. The regulator can review matters such as claim handling, policy cancellation, underwriting, premiums, and insurer conduct.

Step 8: Use Consumer Protection or Financial Dispute Options

Depending on the issue, customers may also contact their state attorney general’s consumer-protection division. Payment disputes involving unauthorized charges can potentially be raised with the customer’s bank or card issuer, although a card dispute does not replace an insurance claim or regulatory appeal.

Step 9: Consider Formal Legal or Arbitration Procedures

For substantial denied claims, disputed coverage, bad-faith allegations, significant property losses, injuries, or other serious disputes, review the policy and applicable state insurance law. Insurance policies can contain deadlines for filing lawsuits or completing other dispute procedures, so customers with significant claims may wish to consult an attorney before those deadlines expire.