J.Crew Headquarters & Corporate Office

About J.Crew

J.Crew is an American apparel and lifestyle retailer known for modern interpretations of classic clothing, including sweaters, chinos, shirts, blazers, dresses, denim, outerwear, swimwear, footwear, accessories, and children’s apparel. The J.Crew brand was established in 1983, initially gaining national recognition through its catalog business. Over the following decades, it expanded into physical retail stores, e-commerce, international sales, outlet retail, and related brands.

J.Crew Group today operates an omnichannel portfolio that includes J.Crew, J.Crew Factory and Madewell. As of July 7, 2025, the group reported more than 100 J.Crew stores, 150+ Madewell stores, and 330+ J.Crew Factory locations in the United States, along with substantial e-commerce operations. J.Crew itself continues to focus on women’s, men’s and children’s fashion, while J.Crew Factory provides value-oriented merchandise and Madewell operates as a separate lifestyle and denim-focused brand.

The company’s ownership structure changed materially after financial distress during the COVID-era retail disruption. J.Crew and related entities filed for Chapter 11 bankruptcy protection in May 2020. The reorganized business is now privately held, with Chinos Global Holdings LLC serving as the ultimate parent of J.Crew Group, LLC. Current J.Crew corporate materials continue to identify 225 Liberty Street, New York, NY 10281 as the headquarters of Chinos, J.Crew Group and Madewell. Libby Wadle remains Chief Executive Officer of J.Crew Group, while Kathleen Van Nest Pierce was named President of the J.Crew brand in July 2026.

J.Crew Headquarters & Corporate Office Address

Current Headquarters

J.Crew Group, LLC
225 Liberty Street
New York, NY 10281
United States

J.Crew’s current personnel privacy notice and corporate sustainability materials confirm 225 Liberty Street in New York City’s Financial District as the company’s headquarters.

Corporate Office

J.Crew Group, LLC
225 Liberty Street
New York, NY 10281

J.Crew’s careers materials describe the location as its New York City headquarters and note a flexible hybrid working environment.

Mailing Address

General corporate correspondence may be directed to

J.Crew Group, LLC
225 Liberty Street
New York, NY 10281

Customers with ordinary order questions should use J.Crew Customer Service rather than mailing the headquarters.

Other Important Address

Board-related correspondence is currently directed to

J.Crew Board of Directors
c/o Corporate Secretary
17th Floor
225 Liberty Street
New York, NY 10281.

Former / Historical Headquarters

J.Crew has used other New York corporate locations during its history. Current official company materials clearly establish 225 Liberty Street as the active headquarters, so older New York addresses appearing in legacy directory listings should not be treated as the current corporate office.

Quick Information

Corporate Phone Number

J.Crew does not prominently publish a separate general public corporate switchboard.

A current verified corporate Investor Relations number is:

203-682-8200

This is not ordinary Customer Service.

Customer Service Number

800-562-0258

Current U.S. telephone support hours

7:00 AM to 11:59 PM ET, seven days a week.

Corporate Office Address

225 Liberty Street, New York, NY 10281

Headquarters Address

225 Liberty Street, New York, NY 10281

Email

Customer Service: help@jcrew.com
Investor Relations: investorrelations@jcrew.com
Media: JCGcomms@jcrew.com.

Industry

Fashion Retail, Apparel, Footwear, Accessories and E-Commerce

Founded

1983.

Number of Employees

J.Crew Group does not currently publish a precise current consolidated employee count on its main public corporate pages.The business is privately held and therefore does not provide a current public-company Form 10-K workforce disclosure.

Number of Stores

As of July 7, 2025

100+ J.Crew stores

J.Crew Group additionally operated 150+ Madewell and 330+ J.Crew Factory stores.

Corporate Office Hours

J.Crew does not publish public walk-in hours for its New York headquarters.

Customer Service is available by telephone and chat from 7:00 AM to 11:59 PM ET daily.

Website

https://www.jcrew.com/

Investor Relations / Careers Page

Investor Relations
https://investors.jcrew.com/

Careers
https://www.jcrew.com/company/careers-about-jcrew

J.Crew Products & Services

Women’s Clothing

J.Crew offers women’s dresses, shirts, sweaters, pants, denim, jackets, blazers, skirts, shorts, swimwear, loungewear, and seasonal fashion.The brand is especially associated with classic American styling updated through contemporary colors, materials, tailoring, and collaborations.

Men’s Clothing

J.Crew sells men’s shirts, chinos, denim, suits, blazers, sweaters, outerwear, shorts, polos, T-shirts, and casual basics.The brand’s heritage products include chinos, Barn Jackets, Rollneck sweaters, and other classic styles that have remained part of its assortment for decades.

J.Crew Chinos

Chinos have been a core J.Crew product since the brand’s early years.J.Crew describes its traditional chino approach as using durable cotton twill, classic fit principles, and understated construction details intended to age well with use.

Barn Jacket

The Barn Jacket is one of J.Crew’s best-known heritage outerwear designs.The company continues to reinterpret the original style through updated fits, fabrics, colors, and seasonal versions while preserving its workwear-inspired character.

Rollneck Sweater

J.Crew’s Rollneck sweater dates to the late 1980s and remains one of the brand’s signature knitwear products.The company continues to release new variations while referencing the original archival design.

Suits and Tailoring

J.Crew offers suits, tuxedos, tailored trousers, dress shirts, blazers, and related formalwear for men and women.Products range from classic business tailoring to more relaxed and contemporary silhouettes.

Denim

J.Crew sells jeans, denim shirts, jackets, skirts, and related products in multiple washes and fits.Denim also plays a major role within J.Crew Group through Madewell, although J.Crew and Madewell operate as distinct consumer brands.

Sweaters and Knitwear

The brand offers cashmere, merino wool, cotton, alpaca-blend, and other knitwear.Sweaters remain an important part of J.Crew’s heritage positioning and include cardigans, crewnecks, turtlenecks, Rollnecks, and seasonal styles.

Dresses

J.Crew’s women’s dress assortment includes casual, work, occasion, wedding-related, summer, and evening styles.Materials and silhouettes vary seasonally while generally reflecting the brand’s modern-classic aesthetic.

Outerwear

J.Crew sells trench coats, Barn Jackets, wool coats, parkas, puffers, rainwear, leather and suede jackets, and other seasonal outerwear.Outerwear frequently incorporates both current fashion elements and archival J.Crew influences.

Swimwear

J.Crew offers swimsuits, bikinis, cover-ups, swim shorts, and related beachwear.Swim products have been a recurring part of the J.Crew catalog and e-commerce assortment for decades.

Shoes

The brand sells women’s and men’s footwear including loafers, heels, sandals, sneakers, boots, flats, and dress shoes.J.Crew also partners with selected third-party footwear brands and designers.

Accessories

Accessories include bags, belts, jewelry, hats, scarves, socks, sunglasses, ties, and other fashion items.These products allow customers to complete outfits within the same J.Crew styling ecosystem.

Crewcuts

Crewcuts is J.Crew’s children’s apparel offering.It includes clothing and accessories for kids with styling that often adapts recognizable J.Crew design elements into children’s sizes.

J.Crew Factory

J.Crew Factory is J.Crew Group’s value-oriented retail brand.It operates separately from full-price J.Crew and has its own stores, merchandise assortment, website, promotions, and return rules.

J.Crew Passport

J.Crew Passport is the brand’s loyalty program.Members can receive benefits such as free shipping, personalized offers, rewards, and birthday benefits subject to current program terms.

J.Crew Credit Card

J.Crew offers a branded credit-card program through its financial-services partner.Cardmember benefits can include promotional discounts and other rewards, subject to the issuer’s credit approval and program terms.

Gift Cards

J.Crew sells gift cards for eligible purchases.Customers should check current gift-card terms when purchasing or redeeming cards across J.Crew and related channels.

E-Commerce

J.Crew sells products directly through J.Crew.com.Online customers can access ordering, shipping, tracking, account services, loyalty benefits, customer support, and qualifying returns.

International Orders

J.Crew supports orders to selected international destinations.International customers use country-specific phone numbers and policies for delivery, taxes, returns, and Customer Service.

Corporate Partnerships

J.Crew maintains a corporate partnerships channel for qualifying business and brand inquiries.

Current contact

corporatepartnerships@jcrew.com.

J.Crew Corporate Phone Numbers

Corporate Phone Number

J.Crew does not prominently publish a general corporate switchboard.

Verified corporate Investor Relations number:

203-682-8200.

Corporate Headquarters Number

No separate public headquarters-only phone number is currently listed.

Headquarters Number

No universal general headquarters number is publicly promoted.

Corporate Office Number

For investor-related corporate inquiries:

203-682-8200

Customer Service Number

800-562-0258.

Customer Support Number

800-562-0258

Toll-Free Number

800-562-0258

Sales Number

J.Crew does not publish a conventional general sales phone number.

Purchases are handled through stores and J.Crew.com.

Billing Number

J.Crew does not publish one universal billing-only number.Order payment issues can begin with Customer Service at 800-562-0258.J.Crew credit-card billing issues should be handled with the card issuer using the contact information on the card or statement.

Regional Office Number

No universal regional-office number is publicly listed.

Branch Office Number

Individual J.Crew stores maintain local telephone numbers.

International Number

General international orders

434-385-5775

United Kingdom

+44 0808 234 3686

Hong Kong

+852 800 96 2399

France

+33 0800 901 718

Canada

1-800-205-7960.

Emergency / After-Hours Number

J.Crew does not publish a corporate emergency hotline.

Customer support closes at 11:59 PM ET.

Investor Relations Number

203-682-8200

Email

investorrelations@jcrew.com.

Media / Press Number

J.Crew does not prominently publish a permanent media telephone number.

Media email

JCGcomms@jcrew.com.

Human Resources Number

No universal public HR phone number is prominently listed.

Applicants should use the J.Crew careers portal.

Reservations / Booking Number

Not applicable.

Transfer Agent Number

For holders of Chinos Global Holdings LLC equity interests

800-937-5449

or

718-921-8124.

Hearing-Impaired Transfer Agent Number

866-703-9077.

How to Reach a Real Person at J.Crew

For ordinary customer issues, call 800-562-0258 between 7:00 AM and 11:59 PM Eastern Time, seven days a week. Customers can also use live chat or email help@jcrew.com. Before contacting support, have the order number, email address used for the purchase, item number, purchase date, tracking information, and payment details ready. This gives the representative enough information to locate the transaction quickly.

For an in-store purchase or store employee complaint, start with the specific J.Crew location because the store manager can often handle eligible returns, exchanges, service issues, and transaction questions directly. If the local store does not resolve the concern, central Customer Service can review the matter and document the broader complaint.

Corporate, board, investor, and media matters should not be routed through ordinary shopping support. Investor inquiries use 203-682-8200 or investorrelations@jcrew.com, while board correspondence can be sent to the Corporate Secretary at 225 Liberty Street.

How to File a Complaint Against J.Crew

J.Crew complaints can involve orders, shipping, refunds, returns, product quality, store employees, promotions, gift cards, loyalty rewards, credit-card concerns, privacy, or other retail experiences. Keep the receipt or order number, photographs where appropriate, shipment tracking, account email, relevant screenshots, store location, transaction date, and earlier correspondence before beginning escalation.

Step 1: Contact Customer Service

Call 800-562-0258, use live chat, or email help@jcrew.com. Explain the issue clearly and give the representative the order number, purchase details, store information where relevant, and the resolution you are requesting. Ask for the concern to be documented and keep any case or reference information provided.

Step 2: Contact the Relevant Department

Use the team closest to the issue. Store complaints should begin with local management, international orders use the appropriate international Customer Service number, corporate partnership questions use the partnership email, and credit-card disputes should be handled with the card issuer where the issue relates to the credit account rather than the merchandise purchase itself.

Step 3: Request Supervisor or Management Review

If the first representative cannot resolve the concern, request a supervisor or additional Customer Care review. Provide the original contact history and explain exactly what remains unresolved. For a store complaint, ask the General Manager or district-level management to review the transaction or service issue when appropriate.

Step 4: Use the Company’s Written Complaint Channel

Email help@jcrew.com so the complaint is documented in writing. Include the order number, dates, product name, previous Customer Service contacts, photographs, and the outcome being requested. Written communication is especially useful for recurring billing, damaged products, promotion disputes, delayed refunds, or shipping issues because supporting documents can be attached.

Step 5: Contact Corporate Headquarters

Serious unresolved corporate correspondence can be sent to J.Crew Group, LLC, 225 Liberty Street, New York, NY 10281. Provide a concise chronological account of the problem and copies of supporting documentation. Board-level matters may be directed to the Corporate Secretary on the 17th floor at the same address.

Step 6: Use the Specialized Complaint or Dispute Department

If the issue involves a J.Crew credit card, contact the financial institution that issued the account using the number on the card or statement. If the issue involves an online security vulnerability, privacy concern, or fraudulent activity, use J.Crew’s relevant security, privacy, or fraud process instead of ordinary returns support. Equity-interest holders should use the transfer-agent contacts listed by J.Crew Group.

Step 7: File With the Appropriate Regulator

The correct regulator depends on the complaint. Privacy concerns may fall under applicable state privacy regulators or Attorneys General. Credit-card matters can involve the Consumer Financial Protection Bureau or the card issuer’s banking regulator. Advertising or unfair-business-practice complaints may be raised with the Federal Trade Commission or an appropriate state consumer authority.

Step 8: Use Consumer Protection or Financial Dispute Options

For an unresolved merchandise charge, customers can ask their card issuer whether a payment dispute or chargeback is appropriate, particularly when an order was not delivered or a promised refund was not processed. General retail complaints may also be submitted to a state Attorney General or consumer-protection agency. Keep the receipt, tracking record, Customer Service correspondence, and refund policy information before escalating.

Step 9: Consider Formal Legal or Arbitration Procedures

J.Crew’s Terms of Use contain dispute-resolution provisions that can require individual arbitration in certain jurisdictions and include restrictions involving class and jury proceedings. Before initiating a formal claim, review the version of the Terms applicable to the transaction and follow its notice and dispute requirements. For substantial financial or legal disputes, independent legal advice may be appropriate.