H&M US Headquarters & Corporate Office

About H&M U.S.

H&M is a global fashion retailer offering clothing, accessories, footwear, beauty products and home merchandise through physical stores and digital commerce. The H&M brand is part of H&M Group, a global family of fashion and lifestyle businesses whose portfolio includes H&M, COS, Weekday, Cheap Monday, Monki, & Other Stories, ARKET, Singular Society and Sellpy. H&M’s business model focuses on making contemporary fashion and design accessible to a broad customer base across international markets.

H&M was founded in 1947 in Västerås, Sweden, when Erling Persson opened a women’s clothing store called Hennes. The company later acquired Mauritz Widforss, added menswear and adopted the Hennes & Mauritz identity. H&M expanded internationally over subsequent decades and entered the United States in 2000, establishing a major retail presence through stores and e-commerce across the country.

H&M’s ultimate global headquarters are in Stockholm, Sweden, while current U.S. business records and operating information associate H & M Hennes & Mauritz, LP with 300 Lighting Way, Suite 100, Secaucus, New Jersey 07094. Older sources frequently identify 1328 Broadway in New York City as the U.S. headquarters, but that New York address should now be treated as historical or former office information rather than the safest current U.S. corporate address.

Quick Information

Corporate Phone Number

H&M does not prominently publish a separate current U.S. corporate switchboard for ordinary consumer inquiries. The principal public U.S. Customer Service number is 1-855-466-7467, which should be used for shopping, order, return, membership and general support questions.

Customer Service Number

1-855-466-7467. This is H&M’s current toll-free Customer Service number for customers in the United States and is also used for accessibility assistance.

Corporate Office Address

H & M Hennes & Mauritz, LP, 300 Lighting Way, Suite 100, Secaucus, NJ 07094, United States. Current U.S. business records associate this address with H&M’s American operating entity and corporate functions.

Headquarters Address

H&M Group global headquarters are in Stockholm, Sweden, while the current U.S. corporate operating address is associated with 300 Lighting Way, Suite 100, Secaucus, New Jersey 07094. Older New York headquarters information should be clearly labeled historical.

Email

H&M does not prominently publish one universal plain-text Customer Service email address for all U.S. shopping inquiries. For digital accessibility concerns, customers can use DLUSLegal@HM.com, while ordinary Customer Service should use the official H&M Contact page, chat or telephone support.

Industry

H&M operates in fashion retail, apparel, accessories, footwear, beauty, home products, e-commerce and consumer lifestyle retail.

Founded

1947. H&M was founded in Västerås, Sweden by Erling Persson and entered the U.S. market in 2000.

Number of Employees

H&M Group currently has more than 120,000 colleagues globally across more than 75 countries. H&M does not prominently publish a separate current U.S.-only employee figure through its consumer website.

Corporate Office Hours

H&M does not publish public walk-in hours for its U.S. corporate operations. Customers can use the H&M AI Assistant 24/7, while live-agent availability follows the opening hours shown on the U.S. Contact page.

Website

https://www2.hm.com/en_us/index.html The official U.S. H&M website provides apparel, accessories, H&M Home products, Beauty, membership benefits, online shopping and Customer Service.

Investor Relations

https://hmgroup.com/investors/ Investor Relations is handled by H & M Hennes & Mauritz AB, the Swedish parent company whose shares trade in Stockholm rather than through a separately listed U.S. company.

Careers Page

https://career.hm.com/ H&M recruits for retail stores, logistics, design, merchandising, technology, corporate and other positions across the United States and internationally.

H&M U.S. Products & Services

Women’s Clothing

H&M sells women’s clothing including dresses, tops, pants, denim, knitwear, outerwear, activewear, swimwear and seasonal fashion collections.

Men’s Clothing

The men’s assortment includes shirts, T-shirts, jeans, trousers, suits, outerwear, sportswear and casual apparel.

Kids’ Clothing

H&M offers clothing for babies, children and teenagers, including everyday basics, occasion clothing, outerwear and accessories.

H&M Home

H&M Home offers interior and lifestyle products such as bedding, towels, cushions, décor, tableware and storage items.

Beauty

The H&M Beauty assortment includes makeup, skincare, fragrance, beauty tools and related personal-care products.

Accessories

Customers can purchase handbags, jewelry, hats, belts, scarves and other fashion accessories.

Footwear

H&M sells shoes for women, men and children, including casual shoes, sandals, boots and seasonal styles.

Denim

H&M offers jeans and denim clothing across multiple fits, washes and styles for different age groups.

Basics

The company’s basic apparel assortment includes T-shirts, underwear, socks, tank tops, leggings and other everyday clothing.

Sportswear

H&M offers activewear and sports-inspired apparel designed for workouts and everyday use.

Designer Collaborations

H&M periodically collaborates with major designers, artists and fashion houses on limited collections that are distributed through selected stores and online.

Online Shopping

Customers can shop H&M merchandise through the U.S. website and supported mobile applications.

Store Shopping

H&M operates physical stores across the United States, with local operating hours and services varying by location.

H&M Membership

H&M provides a loyalty membership program that can offer points, member pricing, digital receipts and selected promotional benefits.

Gift Cards

H&M sells gift cards for qualifying purchases, subject to the company’s current gift-card terms.

Returns and Refunds

Customers can return eligible merchandise according to H&M’s current U.S. return rules, with procedures varying based on purchase method and product type.

Store Locator

H&M’s Store Locator allows customers to find current U.S. store addresses, operating hours and local information.

Sustainability Initiatives

H&M Group operates sustainability programs focused on materials, climate, circularity and responsible sourcing across its global supply chain.

Garment Collection

Participating H&M stores may provide garment-collection services designed to encourage reuse and textile recycling.

H&M U.S. Corporate Phone Numbers

Corporate Phone Number

H&M does not prominently publish a separate U.S. corporate-office phone number for ordinary public use. Customers should use 1-855-466-7467 for general support.

Corporate Headquarters Number

For U.S. customer contact, 1-855-466-7467 is the primary verified number, while global H&M Group corporate contacts are managed from Sweden.

Headquarters Number

1-855-466-7467. This is the most appropriate verified U.S. public telephone contact when no store-specific number applies.

Corporate Office Number

H&M does not prominently distinguish a current public U.S. corporate-office switchboard from its Customer Service operation, so customers should use 1-855-466-7467.

Customer Support Number

1-855-466-7467. This is the main U.S. H&M Customer Support number.

Customer Service Number

1-855-466-7467. Customers can use this number for order, return, delivery, payment, product and membership questions.

Toll-Free Number

1-855-466-7467. This is H&M’s primary verified U.S. toll-free support number.

Sales Number

H&M does not publish a centralized consumer Sales Number. Customers can shop through H&M stores, the website and the mobile app.

Support Number

1-855-466-7467. This is the best general U.S. support number for H&M customers.

Billing Number

H&M does not publish a universal billing-only telephone number. Customers with order-payment questions should use Customer Service, while issues involving Klarna financing should be directed to Klarna Customer Service.

Regional Office Number

H&M does not publish a consumer-facing U.S. regional-office telephone directory.

Branch Office Number

Individual H&M stores have local addresses and operating information through the Store Locator, while telephone availability can vary by location.

Local Office Number

H&M does not publish one universal local corporate-office number for its current Secaucus operations, so 1-855-466-7467 remains the appropriate general U.S. public contact.

International Number

H&M maintains different Customer Service numbers by country. Customers outside the United States should use the H&M website for their local market rather than the U.S. support number.

Emergency / After-Hours Number

H&M does not publish a public corporate emergency hotline. Customers can use the AI Assistant 24/7 for basic digital support and contact local emergency services for an immediate in-store safety emergency.

Investor Relations Number

H&M U.S. does not maintain independent Investor Relations because the business is part of Swedish parent H & M Hennes & Mauritz AB. Investor contacts are provided through H&M Group’s global Investor Relations website.

Media / Press Number

Media inquiries should use H&M Group’s corporate communications and press resources rather than U.S. Customer Service.

Human Resources (HR) Number

H&M does not publish one universal public U.S. HR telephone number for applicants. Candidates should use the official careers website at https://career.hm.com/.

Reservations / Booking Number

Not applicable. H&M is a fashion retailer rather than a reservation-based consumer business.

Accessibility Support Number

1-855-466-7467. H&M publishes this toll-free number for customers experiencing accessibility difficulties, and accessibility feedback can also be sent to DLUSLegal@HM.com.

How to Reach a Real Person at H&M U.S.

For an order, return, refund, delivery, H&M Membership or general shopping issue, call 1-855-466-7467 or use H&M’s online Contact page and live-agent chat during published support hours. Customers should have the order number, account email, store information and payment details available so the representative can locate the transaction quickly.

For a store-specific concern, use H&M’s Store Locator and contact the individual location when possible. If the matter concerns accessibility, call 1-855-466-7467 or email DLUSLegal@HM.com. Broader corporate questions should be directed through H&M’s U.S. operating organization rather than relying on older New York headquarters information.

H&M U.S. Headquarters & Corporate Office Address

Current U.S. Corporate Operating Address

H & M Hennes & Mauritz, LP, 300 Lighting Way, Suite 100, Secaucus, NJ 07094, United States. Current U.S. business records associate this address with H&M’s American operating entity and executive, distribution and retail functions.

Global Headquarters Address

H&M’s global parent company, H & M Hennes & Mauritz AB, is headquartered in Stockholm, Sweden, and manages global corporate strategy, public-company reporting and Investor Relations.

Historical New York Headquarters

Older H&M records and corporate directories identify 1328 Broadway, New York, NY 10001 and nearby West 34th Street offices as U.S. corporate locations. These addresses should now be labeled former or historical U.S. office addresses rather than presented as the safest current headquarters information.

Secaucus Corporate Operations

H&M’s Secaucus operation has been associated with executive functions, distribution networks and U.S. retail administration, making it the more appropriate current U.S. corporate address for updated headquarters content.

U.S. Retail Network

H&M operates stores across major U.S. cities and shopping centers, while each location maintains its own hours and customer-facing store information.

Parent Company Status

H&M’s U.S. operations are ultimately controlled by H & M Hennes & Mauritz AB, a Swedish public company, so the U.S. entity does not maintain a separate publicly traded stock or U.S. Investor Relations department.

How to File a Complaint Against H&M U.S.

Customers experiencing a problem involving an order, return, refund, store, delivery, payment or H&M Membership should collect the transaction information before contacting Customer Service.

Step 1: Contact H&M Customer Service

Call 1-855-466-7467 and provide the order, account or store information required to identify the issue.

Step 2: Use H&M Chat

Use the H&M U.S. Contact page to access the AI Assistant or a live agent during available Customer Service hours.

Step 3: Contact the Store When Appropriate

If the complaint involves an in-store purchase or employee interaction, contact the H&M store where the issue occurred and ask for management assistance.

Step 4: Keep Supporting Documentation

Save receipts, order confirmations, return tracking, photographs, screenshots and Customer Service correspondence related to the complaint.

Step 5: Follow Up Through Customer Service

If the first response does not resolve the matter, contact Customer Service again and provide the details of the previous interaction.

Step 6: Request Additional Review

Ask whether the complaint can be escalated to an appropriate supervisor or specialist when ordinary Customer Service cannot resolve it.

Step 7: Handle Klarna Issues Correctly

If the issue specifically involves a Klarna financing or payment arrangement, H&M may direct the customer to Klarna because Klarna administers its own financing and account services.

Step 8: Use Accessibility Contacts When Appropriate

For accessibility-related concerns, call 1-855-466-7467 or email DLUSLegal@HM.com with a clear description of the accessibility issue.

Step 9: Use the Current Corporate Address

For broader unresolved U.S. corporate correspondence, use H & M Hennes & Mauritz, LP, 300 Lighting Way, Suite 100, Secaucus, NJ 07094, rather than relying on older New York headquarters addresses.

Step 10: Consider an External Consumer Process

If a significant retail, payment or consumer issue remains unresolved, customers may consider the applicable payment-dispute or consumer-protection process in their state.