Hermès USA
Hermès USA
Hermès USA operates through Hermès of Paris, Inc., the United States subsidiary of French luxury house Hermès International. The global Hermès business traces its history to 1837, when Thierry Hermès established a harness-making workshop in Paris. Over time, the company expanded from equestrian leather goods into handbags, silk scarves, ready-to-wear, shoes, watches, jewelry, fragrance, beauty products, home furnishings, and other luxury categories while maintaining a strong emphasis on craftsmanship and artisanal production.
Hermès established its U.S. retail presence with its first American boutique in Beverly Hills in 1972. Today, Hermès of Paris operates a substantial U.S. network supported by its New York corporate headquarters, a New Jersey Distribution & Service Center, a regional corporate office in Beverly Hills, and luxury boutiques in major markets. Current 2026 Hermès recruiting materials state that the U.S. subsidiary operates 39 boutiques plus an accessories pop-up shop and employs more than 1,500 associates.
Hermès of Paris remains a 100% controlled subsidiary of Hermès International. The current U.S. President and CEO is Diane Mahady. Although some older pages and business directories may list 55 East 59th Street, Hermès’ current financial disclosures and U.S. privacy materials identify 550 Madison Avenue, New York, NY 10022 as the principal U.S. corporate location. The 55 East 59th Street address remains identified in current legal materials as the company’s registered office, so the two addresses should not be confused.
Hermès USA does not prominently publish a separate general corporate switchboard for ordinary public inquiries.
The principal verified consumer contact is
800-441-4488
800-441-4488
Customer Service is currently available
Monday to Saturday: 10:00 AM to 9:00 PM ET, excluding public holidays.
Hermès of Paris, Inc.
550 Madison Avenue
New York, NY 10022
United States
Hermès of Paris, Inc.
550 Madison Avenue
New York, NY 10022
United States
Hermès International’s latest corporate disclosures identify 550 Madison Avenue as the U.S. subsidiary’s headquarters address.
Customer Service: service.us@hermes.com
Hermès publishes this address for account questions, purchases, services, returns, and general customer assistance.
Luxury Goods, Fashion, Leather Goods, Jewelry, Watches, Fragrance, Beauty, Home Goods and Luxury Retail
Global Hermès: 1837
First U.S. boutique: 1972
More than 1,500 U.S. associates
Current Hermès of Paris recruiting materials state that the U.S. workforce exceeds 1,500 employees.
Current U.S. corporate recruiting materials report
39 boutiques plus an accessories pop-up shop
The public store directory can display a slightly different count depending on airport boutiques, pop-ups, and listing updates.
Hermès does not publish walk-in hours for its New York corporate office.
Customer Service operates Monday through Saturday from 10:00 AM to 9:00 PM ET.
Hermès recruits across retail, finance, customer service, logistics, digital, merchandising, supply chain, human resources, communications, and corporate operations.
Hermès is globally associated with luxury leather craftsmanship. Its assortment includes handbags, wallets, card holders, small leather goods, travel products, belts, and other leather accessories produced through specialized workshops and artisanal manufacturing.
Hermès offers a broad range of handbags and leather accessories, including iconic designs associated with the brand’s heritage. Product availability is highly controlled, and specific styles, leathers, colors, and sizes can differ significantly between boutiques and online inventory.
Silk scarves remain one of Hermès’ signature categories. The company produces scarves, twillies, shawls, ties, pocket squares, and other silk accessories featuring original artwork, seasonal patterns, and traditional Hermès motifs.
Hermès produces luxury women’s clothing spanning seasonal dresses, knitwear, coats, jackets, trousers, shirts, and other garments. Collections combine contemporary design with the company’s broader emphasis on materials and craftsmanship.
The men’s collection includes tailoring, outerwear, knitwear, shirts, trousers, casual clothing, and seasonal pieces. Hermès also coordinates its menswear lines with footwear, belts, bags, watches, jewelry, and accessories.
Hermès sells luxury footwear for women and men, including sandals, sneakers, loafers, boots, heels, and seasonal styles. Footwear is available through selected boutiques and online, although product selection can vary.
Hermès produces fine jewelry collections using precious metals, diamonds, and other materials. Jewelry ranges from understated everyday pieces to higher-value collections reflecting recognizable Hermès design motifs.
The company also offers fashion jewelry, including bracelets, necklaces, rings, earrings, and accessories using materials such as enamel, leather, metal, and lacquer.
Hermès manufactures luxury watches through its watchmaking business. Collections combine Swiss watchmaking expertise with the company’s design language, leather craftsmanship, and jewelry heritage.
Hermès offers fragrances for women, men, and unisex use, along with gift sets and related scented products. The fragrance business includes established lines and newer seasonal releases.
Hermès has expanded into luxury beauty, including lip products, powders, complexion products, nail color, and other makeup categories. Beauty products are sold through Hermès boutiques, online, and selected authorized retail channels.
Hermès Maison includes blankets, cushions, tableware, decorative objects, furniture, textiles, and other premium home products. The line extends the brand’s design and craftsmanship principles into residential interiors.
The company’s origins remain visible in its equestrian assortment. Hermès continues to produce saddles, bridles, riding accessories, blankets, and other products for equestrian customers.
Customers in the United States can purchase qualifying products through
Online availability differs from boutique inventory, particularly for limited-production and high-demand products.
Hermès operates luxury boutiques throughout the United States. Current official listings include locations in New York, Beverly Hills, Miami, Houston, Chicago, Las Vegas, Honolulu, Scottsdale, Denver, Palm Beach, and other major luxury markets.
Hermès offers after-sales assistance for qualifying products, including product assessment, repairs, and maintenance services. The exact process and available repair options depend on the product category, condition, and service required.
Hermès does not prominently publish a distinct public headquarters switchboard.
For general U.S. customer routing
800-441-4488
No separate verified public headquarters number is prominently listed.
Use
800-441-4488
for public customer inquiries.
No separate public corporate-office number is currently promoted by Hermès USA.
800-441-4488.
800-441-4488
800-441-4488
Available within the United States.
800-441-4488
800-441-4488
Hermès does not publish one universal sales department number.Purchases are handled through Customer Service, Hermes.com, and individual boutiques.
No separate public billing department number is listed.
Payment and online-purchase questions should use Customer Service.
Hermès maintains a regional corporate office in Beverly Hills, but a permanent general-public regional-office number is not prominently published in current corporate materials.
Each Hermès boutique has its own telephone number.
212-751-3181
706 Madison Avenue, New York, NY 10065.
212-257-1600
46 Gansevoort Street, New York, NY 10014.
718-750-0510
130 Berry Street, Brooklyn, NY 11249.
Hermès International headquarters in Paris publishes
+33 (0)1 40 17 49 20
This is a French corporate contact and should not replace U.S. Customer Service.
Hermès does not publish a U.S. corporate emergency or after-hours hotline.
Investor Relations is handled at the Hermès International level rather than through Hermès of Paris, Inc.
No permanent U.S. consumer-facing media telephone number is prominently published.
Hermès does not publish a universal public HR telephone number.
Not generally applicable.
Boutique appointments and product inquiries should be handled through the applicable boutique or Customer Service.
The most reliable first contact is 800-441-4488, available Monday through Saturday from 10:00 AM to 9:00 PM Eastern Time. Customers can also email service.us@hermes.com. Before contacting Hermès, have the order number, purchase date, product reference, boutique location, payment information, and photographs if the issue involves damage or product condition.
If the issue concerns an in-store purchase, boutique appointment, repair assessment, or local employee interaction, contact the boutique directly before escalating to national Customer Service. For unresolved online or account complaints, continue through the central Client Relations team so Hermès has a documented record of the issue and previous communication.
For serious unresolved written complaints, the current privacy policy identifies 550 Madison Avenue, New York, NY 10022 for Customer Service correspondence. Hermès’ separate registered office at 55 East 59th Street should not be treated as the main consumer-service location.
Hermès of Paris, Inc.
550 Madison Avenue
New York, NY 10022
United States
Current Hermès International financial disclosures list this address as the headquarters of Hermès of Paris, Inc., the U.S. subsidiary.
Hermès’ current recruiting materials describe its corporate headquarters as being in the heart of New York City and identify its corporate workplace internally as the Madison corporate office.The company also maintains a regional corporate office in Beverly Hills and a Distribution & Service Center in New Jersey.
550 Madison Avenue
New York, NY 10022
Current U.S. privacy materials direct complaints and Customer Service correspondence to this address.
55 East 59th Street
New York, NY 10022
Hermès’ current U.S. legal notice identifies this as the registered office of Hermès of Paris, Inc. It is a legal registration address and should not be confused with the current 550 Madison corporate headquarters.
Complaints may involve online purchases, boutique service, delivery, returns, repairs, product condition, payment issues, privacy, or other interactions with Hermès. Before escalating, collect the receipt or order number, purchase date, product reference, boutique name, photographs where applicable, delivery records, and copies of earlier correspondence.
Call 800-441-4488 or email service.us@hermes.com and explain the issue clearly. Provide the order number, product details, dates, and the resolution you are seeking. Customer Service should normally be the first central point for online orders, returns, delivery questions, account issues, and general concerns. Keep a record of the date and any case information provided.
If the complaint relates to a specific boutique, repair, after-sales assessment, or in-store transaction, contact that boutique or service team directly. A local manager may have access to the transaction and product history that central Customer Service does not immediately have. For online orders, stay with Client Relations rather than contacting an unrelated boutique.
If the initial response does not solve the problem, ask for the issue to be reviewed by a supervisor, boutique manager, or senior Client Relations representative. Provide the original case history and explain precisely what remains unresolved. Avoid creating multiple unrelated complaints because a single documented timeline makes management review easier.
Send a detailed written complaint to service.us@hermes.com. Include your full name, telephone number, order or receipt information, product details, previous case history, and supporting photographs. Written communication is useful for disputes involving product condition, delivery, refunds, privacy, or a complicated sequence of earlier contacts.
If the complaint remains unresolved, send formal correspondence to Hermès of Paris, Inc., 550 Madison Avenue, New York, NY 10022. Use copies rather than original receipts or valuable documents. Include a concise chronology, previous Customer Service interactions, and the specific remedy being requested.
Privacy complaints can be raised through the contact channels specified in Hermès’ U.S. Privacy Policy. Product repairs or authenticity concerns should be handled through official Hermès Client Relations and after-sales channels rather than unofficial resellers. For payment-related disputes, allow Hermès an opportunity to investigate before proceeding externally.
The correct regulator depends on the complaint. Product-safety concerns may involve the U.S. Consumer Product Safety Commission, while privacy concerns may fall under state privacy enforcement authorities. Allegations involving deceptive commercial practices can potentially be submitted to the relevant state Attorney General or consumer-protection agency.
If the dispute involves an unauthorized payment, non-delivery, duplicate charge, or unresolved refund, customers may also contact their credit-card issuer or payment provider under the applicable dispute rules. State consumer-protection offices can be considered for unresolved retail disputes. Keep purchase records and Hermès’ written responses before initiating an external financial dispute.
For a high-value unresolved dispute, review the terms that applied to the transaction and obtain legal advice if appropriate. Formal demand letters, small-claims proceedings, civil litigation, or another dispute-resolution process may be available depending on the facts and applicable law. Keep all receipts, correspondence, photographs, delivery records, and proof of prior attempts to resolve the issue.
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