Global Industrial Headquarters & Corporate Office

About Global Industrial

Global Industrial Company is a North American business-to-business distributor of industrial equipment, maintenance supplies, material-handling products, storage systems, safety equipment, janitorial products, commercial furniture, HVAC equipment, and thousands of other products used by businesses and public-sector organizations. The company traces its history to 1949, when it began as a small material-handling business. Over more than seven decades, it has expanded into a large industrial distributor serving manufacturers, warehouses, healthcare facilities, educational institutions, hospitality businesses, government agencies, retailers, and many other commercial customers.

Global Industrial now combines e-commerce, relationship-based sales, distribution centers, product expertise, proprietary brands, national brands, and value-added services. Its current product assortment covers hundreds of thousands of items across numerous industrial and commercial categories. The company has also expanded through acquisitions, including the 2023 acquisition of Indoff, which strengthened its material handling, commercial interiors, and business-products operations, and a smaller equipment-service acquisition completed in April 2025.

Global Industrial Company is publicly traded on the New York Stock Exchange under ticker GIC. Anesa Chaibi is the current Chief Executive Officer, while Richard B. Leeds serves as Executive Chairman. For fiscal 2025, Global Industrial reported approximately $1.379 billion in net sales and about 1,980 employees. Its principal corporate headquarters remains in Port Washington, New York.

Global Industrial Headquarters & Corporate Office Address

Current Headquarters

Global Industrial Company
11 Harbor Park Drive
Port Washington, NY 11050
United States

This is Global Industrial Company’s current principal executive office and the headquarters address published on the company’s official Customer Contact page and in its SEC reporting. It should be used for genuine corporate correspondence rather than order returns, which may require a separate return authorization or shipping destination.

Corporate Office

Global Industrial’s principal corporate office is located at the same address

11 Harbor Park Drive
Port Washington, NY 11050
United States

The Port Washington office supports executive management, corporate finance, investor relations, marketing, merchandising, technology, customer strategy, and other central business functions.

Mailing Address

Global Industrial does not prominently publish a separate universal corporate mailing address that should replace its Port Washington headquarters.

For formal corporate correspondence, use

Global Industrial Company
11 Harbor Park Drive
Port Washington, NY 11050

For product returns, customers should first obtain the appropriate return instructions instead of mailing merchandise directly to headquarters.

Other Important Address

Shareholder transfer matters are handled by Global Industrial’s transfer agent rather than headquarters

Broadridge Corporate Issuer Solutions, Inc.
P.O. Box 1342
Brentwood, NY 11717

This address is intended for shareholder account matters such as certificate transfer and address changes, not ordinary product complaints.

Quick Information

Corporate Phone Number

516-608-7000

Global Industrial’s SEC and annual-report information identifies this as the company’s main corporate telephone number.

Customer Service Number

800-645-2986

This is the verified Customer Service number published in Global Industrial’s current return policy. Customers can use it for orders, returns, product issues, and related support.

Corporate Office Address

11 Harbor Park Drive, Port Washington, NY 11050

Headquarters Address

11 Harbor Park Drive, Port Washington, NY 11050

Email

Investor Information: investinfo@globalindustrial.com
Data Protection: data.protection@globalindustrial.com.

Industry

Industrial Distribution, Material Handling, MRO Supplies, Commercial Equipment, E-Commerce and Business-to-Business Distribution

Founded

1949.

Number of Employees

Approximately 1,980 employees as of December 31, 2025.

Annual Revenue

Fiscal 2025 net sales

Approximately $1.379 billion.

Corporate Office Hours

Global Industrial’s main sales and service contacts currently publish

Monday to Friday: 7:00 AM to 9:00 PM ET.

Website

Global Industrial official website

Investor Relations / Careers Page

Investor matters are handled through Global Industrial’s public-company Investor Relations function.

Careers: Global Industrial Careers.

Global Industrial Products & Services

Material Handling Equipment

Global Industrial supplies carts, trucks, dollies, pallet-handling equipment, lifting equipment, conveyors, loading-dock products, hoists, cranes, and other material-handling solutions. These products support warehouses, manufacturing facilities, distribution centers, retailers, and commercial operations moving heavy or bulky materials.

Storage and Shelving

The company’s storage portfolio includes industrial shelving, cabinets, lockers, bins, racks, workstations, and related organization products. Businesses use these solutions to improve warehouse utilization, inventory organization, workplace safety, and employee access to frequently used materials.

Safety and Security Products

Global Industrial sells workplace safety products such as barriers, signs, personal protective equipment, traffic-control equipment, emergency supplies, security products, and facility-protection solutions. The category supports manufacturing plants, warehouses, construction environments, government facilities, and commercial properties.

Janitorial and Facility Maintenance

The company carries cleaning chemicals, janitorial carts, mops, waste containers, dispensers, paper products, floor-care equipment, and other facility-maintenance supplies. These products are used by offices, schools, healthcare organizations, commercial buildings, restaurants, and industrial facilities.

HVAC and Fans

Global Industrial offers commercial fans, heaters, air conditioners, air-treatment systems, ventilation equipment, and related HVAC products. These solutions help businesses manage temperature, airflow, air quality, and employee comfort in offices, warehouses, workshops, and industrial sites.

Office Furniture

Commercial furniture products include desks, chairs, conference furniture, filing systems, partitions, workstations, and storage units. Global Industrial serves both traditional office environments and administrative areas located within warehouses, factories, schools, medical facilities, and other workplaces.

Commercial Interiors

Following its acquisition of Indoff, Global Industrial expanded its commercial-interiors capabilities. These services and products can support organizations furnishing offices, educational environments, healthcare facilities, and other professional spaces.

Packaging and Shipping Supplies

Global Industrial provides boxes, tape, stretch wrap, mailers, shipping labels, protective packaging, packing equipment, and warehouse shipping supplies. These products support fulfillment centers, manufacturers, retailers, e-commerce businesses, and logistics operations.

Plumbing and Pumps

The assortment includes pumps, plumbing fixtures, hoses, fittings, water-handling products, maintenance parts, and related commercial equipment. These products support facility maintenance, industrial processes, water management, and repair operations.

Electrical Products

Global Industrial sells electrical supplies, lighting, batteries, extension products, power distribution equipment, and workplace electrical accessories. The category supports commercial maintenance teams, facilities departments, manufacturers, and other industrial customers.

Outdoor and Grounds Maintenance

Customers can purchase landscaping tools, outdoor storage, grounds-maintenance products, snow and ice equipment, waste receptacles, site furniture, and other outdoor facility products.

Foodservice and Hospitality Supplies

Global Industrial supplies commercial kitchen, dining, storage, cleaning, furniture, and maintenance products used by hotels, restaurants, cafeterias, institutions, and hospitality businesses.

Healthcare and Medical Facility Supplies

Healthcare customers can purchase storage, furniture, waste-management products, carts, safety products, sanitation supplies, and facility equipment designed for medical and care environments.

Public Sector Solutions

Global Industrial maintains a dedicated Public Sector sales channel for government, education, and other qualifying organizations.

Current Public Sector contact

800-607-8520.

Reseller Services

Resellers and qualifying business partners can use Global Industrial’s dedicated reseller support team for product sourcing and order assistance.

Current reseller number

844-671-1547.

International Sales

Global Industrial supports qualifying international sales inquiries through a dedicated team.

Current international sales number

888-277-6995.

Equipment Services

Global Industrial has expanded its value-added equipment-service capabilities, including through an equipment-service acquisition completed in April 2025. These capabilities complement its traditional industrial product distribution business by supporting customers after equipment selection and purchase.

Global Industrial Corporate Phone Numbers

Corporate Phone Number

516-608-7000

This is the verified headquarters telephone number published in Global Industrial’s corporate filings.

Corporate Headquarters Number

516-608-7000

Headquarters Number

516-608-7000

Corporate Office Number

516-608-7000

Customer Service Number

800-645-2986

This is the verified Customer Service number specifically published for return and product assistance.

Customer Support Number

Global Industrial’s current Contact Us page additionally lists

888-978-7759

and:

855-388-9348

for Global Industrial customer contact.

Toll-Free Number

Major toll-free contacts include

800-645-2986
888-978-7759
855-388-9348

Sales Number

For general sales assistance

888-978-7759

Public Sector Number

800-607-8520.

Reseller Number

844-671-1547.

International Sales Number

888-277-6995.

Billing Number

Global Industrial does not prominently publish a separate universal billing-only number.Existing customers should use Customer Service and provide the invoice or order number for routing.

Regional Office Number

No single universal regional-office number is publicly listed.

Branch Office Number

Global Industrial operates distribution and business facilities across North America, but no single branch-office number applies to the entire network.

Emergency / After-Hours Number

No public corporate emergency or after-hours hotline is prominently listed.

Investor Relations Number

Current Investor Relations contact

212-739-6729

Investor email

gic@theplunkettgroup.com.

Media / Press Number

Global Industrial does not prominently publish a permanent universal media phone number on its main consumer/business contact page.

Human Resources Number

No universal public HR phone number is prominently listed.Careers are managed through the company’s careers platform.

Reservations / Booking Number

Not applicable.Global Industrial is an industrial distribution company rather than a hospitality or travel business.

How to Reach a Real Person at Global Industrial

For an order, shipment, product, return, damage, credit, or general customer problem, the best starting point is 800-645-2986 or one of Global Industrial’s main service lines at 888-978-7759 or 855-388-9348. Before calling, have the customer name, order or invoice number, product number, delivery date, shipping information, and photographs available if the complaint concerns damaged merchandise. Global Industrial’s return process specifically asks customers to have the invoice number, serial number where applicable, and reason for return ready.

If the issue relates to a government account, reseller relationship, or international order, using the specialized department is usually more effective than calling the general line. Public-sector customers can use 800-607-8520, resellers can use 844-671-1547, and international sales inquiries can use 888-277-6995. Corporate and shareholder matters should be directed to the Port Washington office or Investor Relations rather than the order-support team.

For a return complaint, contact Customer Service before shipping the product. Global Industrial generally allows eligible merchandise to be returned within 30 days, subject to condition requirements, exclusions, inspection, return freight obligations, and possible restocking fees. Sending merchandise to headquarters without following the official return process can delay the resolution.

How to File a Complaint Against Global Industrial

Complaints against Global Industrial can involve damaged merchandise, incorrect orders, delivery problems, missing items, refunds, restocking charges, product quality, billing, warranty concerns, sales service, or business-account issues. Before escalating, collect the order number, invoice, item number, delivery records, photographs, emails, names of representatives, and any return authorization or tracking details.

Step 1: Contact Customer Service

Begin with Global Industrial Customer Service at 800-645-2986. Clearly explain the problem, identify the order and product involved, and state what resolution you are requesting. For damaged or defective products, photographs and packaging information can be especially important. Ask the representative to document the complaint and give you any available case, return, or reference number.

Step 2: Contact the Relevant Department

If the problem involves a specialized account, contact the relevant department rather than repeatedly using general support. Public-sector customers can use 800-607-8520, resellers 844-671-1547, and international customers 888-277-6995. For shareholder matters, use Investor Relations rather than Customer Service. This makes it more likely that someone with the necessary account authority will review the issue.

Step 3: Request Supervisor or Management Review

If the first representative cannot resolve the complaint, request review by a supervisor, account manager, or customer-experience manager. Provide the original case information and explain what has already been attempted. A concise timeline showing the order date, delivery date, first complaint date, and requested resolution will make management review easier. Keep written notes of every call and promised action.

Step 4: Use the Company’s Written Complaint Channel

Document the complaint in writing through Global Industrial’s available customer-contact channels. Include the order or invoice number, product information, dates, names of representatives, photographs, and the exact remedy requested. Written documentation is especially valuable for disputed returns, damage claims, billing discrepancies, and repeated delivery problems because it creates a record of the escalation.

Step 5: Contact Corporate Headquarters

For a serious unresolved matter, write to Global Industrial Company, 11 Harbor Park Drive, Port Washington, NY 11050. Address the letter to the appropriate corporate or customer-service leadership team. Include copies rather than originals of receipts, invoices, correspondence, photographs, and shipping records. State clearly what happened, what previous representatives offered, and what final resolution you are requesting.

Step 6: Use the Specialized Complaint or Dispute Department

If the complaint concerns a product return, warranty, payment, account credit, reseller arrangement, government account, or another specialized transaction, request that the case be transferred to the department responsible for that function. Customers disputing returns should follow the company’s Return Center process, while privacy concerns can be directed to data.protection@globalindustrial.com.

Step 7: File With the Appropriate Regulator

The correct regulator depends on the nature of the complaint. Product-safety concerns can be reported to the relevant federal product-safety authority, privacy issues can be raised with the applicable state privacy regulator or Attorney General, and securities-related concerns involving Global Industrial as a public company may fall within SEC jurisdiction. Use a regulator only when its jurisdiction actually applies to the dispute.

Step 8: Use Consumer Protection or Financial Dispute Options

If the complaint involves an unresolved credit-card charge, customers may contact their card issuer and follow the card network’s dispute process. General consumer-protection complaints may also be directed to the applicable state Attorney General or consumer-protection agency. Business customers should review their purchase contracts, invoices, and commercial terms because business-to-business transactions may have different protections from ordinary consumer purchases.

Step 9: Consider Formal Legal or Arbitration Procedures

For a significant unresolved financial or contractual dispute, review the purchase terms, account agreement, warranties, and any dispute-resolution provisions that applied when the order was placed. Depending on the transaction, formal options may include negotiation through legal counsel, arbitration if contractually required, small-claims proceedings where eligible, or other civil remedies. Preserve invoices, photographs, correspondence, delivery records, and support-case history before beginning a formal proceeding.