GlassesUSA.com
About GlassesUSA.com
GlassesUSA.com is an online eyewear retailer selling prescription eyeglasses, sunglasses, contact lenses, lens upgrades, and related vision products. The company combines e-commerce with online eyewear tools such as Virtual Try-On, prescription scanning, insurance-benefit support, prescription renewal, and digital order management.
GlassesUSA.com operates through Optimax Investments Ltd. and related companies, including Glasses USA, Inc., Optimax Eyewear, Inc., Glasses California, Inc., and GlassesUSA Fulfillment Center, Inc. Current September 2026 Terms identify Optimax Investments Ltd. as the owner and operator of the GlassesUSA.com platform.
The business was launched in 2009 by Daniel Rothman, Eldad Rothman, and Roy Yamner. Daniel Rothman currently serves as CEO and co-founder. The company remains privately held rather than publicly traded.
Quick Information
Corporate Phone Number
1-844-244-1186
This is the current public telephone contact published in GlassesUSA’s Terms and Customer Service pages.
Customer Service Number
1-844-244-1186
Phone support:
Every day: 7:00 AM to midnight ET
Live Chat:
24/7.
Corporate Office Address
GlassesUSA
954 Lexington Avenue, Suite 537
New York, NY 10021-5013
United States
Headquarters Address
GlassesUSA / Optimax
954 Lexington Avenue, Suite 537
New York, NY 10021-5013
United States
Current September 2026 Terms identify this New York address for official company correspondence and complaints.
General Customer Service: service@glassesusa.com
Order Questions: customercare@glassesusa.com
Returns: Returns@glassesusa.com
Privacy: privacy@glassesusa.com.
Industry
Online Eyewear Retail, Prescription Eyeglasses, Sunglasses, Contact Lenses and Vision E-Commerce
Founded
2009
CEO
Daniel Rothman
CEO and Co-Founder.
Ownership
Privately held
The GlassesUSA platform is owned and operated by Optimax Investments Ltd. and related entities.
Customer Scale
GlassesUSA currently states that it has served:
More than 4 million customers.
Website
Careers Page
GlassesUSA.com Products & Services
GlassesUSA offers prescription eyewear and digital vision-shopping tools designed to allow customers to complete most of the buying process online.
Prescription Eyeglasses
GlassesUSA sells prescription eyeglasses for adults and children.
Customers can choose a frame, provide a valid prescription, select lens type and upgrades, and complete the order online.
Men’s Eyeglasses
The site offers men’s optical frames across multiple shapes, colors, materials, price points, and designer brands.
Prescription and non-prescription lens options are available depending on the selected frame.
Women’s Eyeglasses
Women’s eyewear includes fashion, designer, everyday, premium, and budget frame options.
Customers can use the site’s Live Try-On technology before purchasing.
Kids’ Glasses
GlassesUSA sells children’s prescription glasses in a variety of sizes, materials, and frame styles.
Parents should provide a valid prescription and required pupil-distance information.
Prescription Sunglasses
The company offers prescription sunglasses with multiple lens and frame options.
Current inventory includes designer and private-label frames, with options such as polarization and UV protection.
Non-Prescription Sunglasses
Customers can purchase sunglasses without prescription correction.
Available products include fashion, designer, sports, polarized, and premium styles.
Contact Lenses
GlassesUSA sells daily, weekly, monthly, multifocal, toric, colored, and other contact lenses from major manufacturers.
Current brands include Acuvue, Biofinity, Dailies, Precision, Air Optix, Proclear, and others.
Daily Contact Lenses
Daily disposable contacts are designed to be worn for one day and replaced with a new pair.
GlassesUSA sells multiple daily products from leading manufacturers.
Monthly Contact Lenses
Monthly contacts are available for customers whose prescriptions and eye-care guidance support reusable lenses.
Customers should follow the wear and replacement schedule prescribed by their eye-care provider.
Multifocal Contact Lenses
Multifocal products are available for customers requiring near and distance correction.
A valid contact-lens prescription is required.
Progressive Lenses
GlassesUSA offers progressive lenses for customers requiring multiple viewing distances without visible bifocal lines.
Available lens packages and upgrades vary according to prescription and frame.
Single-Vision Lenses
Single-vision lenses provide one prescription power across the lens.
They are commonly used for distance or reading correction.
Blue Light Glasses
Blue-light lens options are available for customers seeking lenses designed to filter selected blue-light wavelengths.
These can be combined with eligible prescription or non-prescription eyewear.
Transitions Lenses
GlassesUSA offers qualifying photochromic lens options that darken when exposed to outdoor UV light.
Availability depends on prescription, frame, and lens package.
Sports Glasses
Sports-oriented eyewear includes frames and lenses intended for more active use.
Product availability includes prescription-compatible and non-prescription options.
Safety Glasses
GlassesUSA sells protective eyewear in selected categories.
Customers should confirm that a specific product meets any workplace or activity-specific safety standard required for their use.
Designer Eyewear
The website carries designer frames and sunglasses.
Current offerings include brands such as Ray-Ban, Oakley, Gucci, Armani, Persol, and others depending on inventory.
Virtual Try-On
GlassesUSA’s Virtual Try-On feature allows users to preview frames on a photograph or camera-supported image before buying.
The company currently promotes virtual try-on across more than 10,000 frame styles.
Prescription Scanner
The Prescription Scanner feature can estimate certain optical parameters from an existing valid pair of single-vision prescription glasses.
The tool has eligibility limits and does not replace a required eye examination or valid prescription.
Online Prescription Renewal
Eligible contact-lens customers can access online prescription-renewal services.
Availability and eligibility depend on state law, customer circumstances, and product type.
Vision Insurance
GlassesUSA allows customers to check and apply benefits from participating vision-insurance providers.
Where direct benefit processing is unavailable, customers may be able to seek reimbursement from their insurer.
FSA and HSA Purchases
Prescription glasses, prescription sunglasses, and contact lenses can qualify for payment using eligible FSA or HSA funds.
The company can provide itemized receipts for reimbursement purposes.
Contact Lens Subscription
Selected contact-lens products support recurring deliveries.
Customers can manage qualifying subscriptions through their account.
Order Tracking
Customers can track orders online using their Order ID and account email address.
The official tracking system is available through GlassesUSA’s website.
60-Day Return or Exchange
Current Customer Service materials promote:
60-day return or exchange
for eligible eyewear under the applicable policy.
365-Day Warranty
GlassesUSA currently promotes a:
365-day warranty
on qualifying products.
Contact Lens Returns
Current contact-lens product pages state that unopened boxes can generally be returned within:
365 days of purchase
subject to the applicable terms.
GlassesUSA.com Corporate Phone Numbers
Corporate Phone Number
1-844-244-1186
Corporate Headquarters Number
1-844-244-1186
GlassesUSA does not prominently publish a separate executive headquarters switchboard.
Headquarters Number
1-844-244-1186
Customer Service Number
1-844-244-1186.
Order Support Number
1-844-244-1186
customercare@glassesusa.com.
Returns Support Number
1-844-244-1186
Returns@glassesusa.com.
Live Chat Support
24 hours a day, 7 days a week.
Phone Support Hours
Every day: 7:00 AM to midnight ET.
Billing Number
GlassesUSA does not publish a separate billing-only number.
Use:
1-844-244-1186
Cancellation Number
1-844-244-1186
Customers can also use the online Help Center and cancellation tools.
Prescription Support Number
1-844-244-1186
Insurance Support Number
GlassesUSA does not publish a separate universal insurance phone line.
Customer Service can provide assistance with eligible insurance and receipt questions.
Toll-Free Number
1-844-244-1186
Privacy Email
privacy@glassesusa.com.
Privacy Officer / Health Information Contact
legal@glassesusa.com
Current Privacy Practices identify this address for Privacy Officer inquiries involving health information.
Human Resources Number
GlassesUSA does not publish one universal public HR phone number.
Careers
Investor Relations Number
Not applicable.
GlassesUSA is privately held.
Emergency / After-Hours Number
No emergency corporate hotline is published.
Live Chat remains available 24/7 for ordinary Customer Service matters.
How to Reach a Real Person at GlassesUSA.com
Call 1-844-244-1186 between 7:00 AM and midnight Eastern Time any day of the week. Customers can also use 24/7 Live Chat. For order questions, email customercare@glassesusa.com; for return-specific matters, use Returns@glassesusa.com. Have the Order ID, account email, prescription information, tracking details, and photographs of any defective or incorrect eyewear ready.
For privacy concerns, use privacy@glassesusa.com. The company’s current health-information notice also identifies legal@glassesusa.com as a contact for its Privacy Officer.
GlassesUSA.com Headquarters & Corporate Office Address
Current official company terms provide the following U.S. correspondence address
GlassesUSA
954 Lexington Avenue, Suite 537
New York, NY 10021-5013
United States
Phone: 1-844-244-1186
Email: service@glassesusa.com.
New York Corporate Correspondence Address
954 Lexington Avenue, Suite 537
New York, NY 10021-5013
This is the current address published in GlassesUSA’s September 2026 Terms for consumer rights notices, general Terms questions, and official correspondence.
Current Operating Company
The platform is owned and operated through:
Optimax Investments Ltd.
together with affiliated or related entities including:
Glasses USA, Inc.
Optimax Eyewear, Inc.
Glasses California, Inc.
GlassesUSA Fulfillment Center, Inc..
Current CEO
Daniel Rothman
He is a co-founder and remains identified as CEO.
Other Co-Founders
Eldad Rothman
and:
Roy Yamner.
Founding Year
2009
Current historical business records and company-linked announcements identify 2009 as the launch year.
Current Ownership Status
GlassesUSA is:
Privately held
It does not trade on the NYSE or Nasdaq.
Fulfillment Center
Current Terms list the following return address for certain international returns:
Optimax Fulfillment Services / GlassesUSA Fulfillment Center
640 Airport South Parkway, Suite 400
Atlanta, GA 30349-8663.
This should not be confused with the New York corporate correspondence address.
Work Locations
GlassesUSA’s careers site describes teams working across locations including:
New York
and:
Tel Aviv.
Current Customer Scale
Current product materials state that GlassesUSA has served:
4 million+ customers.
Current Frame Selection
GlassesUSA currently promotes access to:
10,000+ frames
through its online Try-On and insurance-shopping experience.
How to File a Complaint Against GlassesUSA.com
Customers filing a complaint should gather the Order ID, account email, prescription, delivery date, tracking details, payment record, product photographs, and previous Customer Service messages. The correct escalation route depends on whether the complaint concerns an order, return, prescription, billing issue, warranty, privacy, or another service.
Step 1: Contact GlassesUSA Customer Service
Call 1-844-244-1186, use the 24/7 Live Chat, or email service@glassesusa.com. For order issues, customercare@glassesusa.com is also published. Explain the issue clearly and provide your Order ID, account email, product details, and requested resolution. Keep screenshots and a record of the interaction.
Step 2: Use the Returns or Warranty Process
For an eligible return, start the process through GlassesUSA’s Help Center and follow the current return instructions. The company currently advertises a 60-day return or exchange and 365-day warranty for qualifying eyewear. Return eligibility can differ for contact lenses and certain products, so review the applicable policy before mailing anything.
Step 3: Request Further Customer Service Review
If the first response does not resolve the issue, contact support again and provide the previous interaction history. GlassesUSA also maintains a Customer Feedback process that covers billing, order status, returns, cancellations, and prescription-related issues. Keep the complaint within a documented email or chat history where possible.
Step 4: Send Formal Written Correspondence
For a serious unresolved complaint, send correspondence to GlassesUSA, 954 Lexington Avenue, Suite 537, New York, NY 10021-5013. Include your name, Order ID, account email, purchase date, previous support history, copies of receipts or screenshots, and the specific resolution requested. Current September 2026 Terms publish this address for formal consumer correspondence.
Step 5: Follow the Applicable Formal Dispute or Regulatory Process
GlassesUSA’s current Terms contain a binding arbitration and class-action waiver provision, so review the current Terms carefully before pursuing a formal dispute. Payment disputes may involve the card issuer, while general consumer complaints can be submitted to an appropriate state consumer-protection agency. Privacy or health-information concerns can be sent to privacy@glassesusa.com; the company’s current Privacy Practices also state that certain health-information complaints may be submitted to the U.S. Department of Health and Human Services Office for Civil Rights.
