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- Chanel
About CHANEL
CHANEL is a privately held global luxury fashion house known for haute couture, ready-to-wear fashion, handbags, leather goods, shoes, costume jewelry, watches, fine jewelry, fragrances, makeup, skincare, and eyewear. The House was founded by Gabrielle “Coco” Chanel in France and has developed into one of the world’s most recognizable luxury brands.
In the United States, CHANEL operates through Chanel, Inc. Current CHANEL privacy materials identify the U.S. corporate address as 9 West 57th Street, 2nd Floor, New York, NY 10019. This should not be confused with the nearby CHANEL 57th Street retail boutique at 15 East 57th Street, which is a customer-facing store rather than the corporate-office address.
Globally, CHANEL is led by Leena Nair, Global Chief Executive Officer, with Alain Wertheimer serving as Global Executive Chairman. CHANEL reported $19.3 billion in revenue for 2025, operating profit of approximately $4.71 billion, and continued major investment in boutiques, craftsmanship, manufacturing, and client experience.
Quick Information
Corporate Phone Number
Not publicly listed as a separate U.S. corporate switchboard
Customer Service Number
1-800-550-0005
Corporate Office Address
Chanel, Inc.
9 West 57th Street, 2nd Floor
New York, NY 10019
United States
Headquarters Address
Chanel, Inc.
9 West 57th Street, 2nd Floor
New York, NY 10019
United States
Customer Care: customercare.us@chanel.com
CHANEL also uses online Client Care and live chat.
Industry
Luxury Fashion, Leather Goods, Beauty, Fragrance, Watches, Fine Jewelry and Accessories
Founder
Gabrielle “Coco” Chanel
Global CEO
Leena Nair
Ownership
Privately held
2025 Revenue
Approximately $19.3 billion
Website
Careers Page
https://www.chanel.com/us/careers/
CHANEL Products & Services
CHANEL operates across several major luxury categories. Product availability differs between CHANEL boutiques, department-store counters, Watches and Fine Jewelry boutiques, Fragrance and Beauty boutiques, and Chanel.com.
Haute Couture
CHANEL’s Haute Couture collections represent the highest level of the House’s fashion craftsmanship. Haute Couture is produced through highly specialized ateliers and is presented through seasonal collections rather than conventional mass-market retail.
Ready-to-Wear
CHANEL produces seasonal ready-to-wear collections including jackets, dresses, knitwear, skirts, trousers, coats, tops, and coordinated fashion pieces. Current Fashion Artistic Director Matthieu Blazy is responsible for Haute Couture, Ready-to-Wear, and Accessories.
Handbags
CHANEL handbags are among the House’s most recognizable products. Collections include classic flap-inspired designs, seasonal bags, CHANEL 19, CHANEL 22, CHANEL 25, evening bags, totes, and other leather creations.
Small Leather Goods
The brand sells wallets, card holders, coin purses, passport holders, pouches, and other small leather accessories. CHANEL states that its small leather goods are manufactured primarily in Italy and Spain.
Shoes
CHANEL footwear includes pumps, ballet flats, sandals, sneakers, boots, loafers, espadrilles, and seasonal designs. The company states that handbags and shoes are made in France and Italy, while its espadrilles are made in Spain.
Costume Jewelry
CHANEL produces necklaces, earrings, brooches, bracelets, rings, and other costume-jewelry pieces featuring House motifs such as pearls, chains, camellias, stars, and interlocking CC symbols.
Accessories
Fashion accessories include scarves, hats, belts, gloves, hair accessories, brooches, and other seasonal items designed to complement CHANEL ready-to-wear collections.
Eyewear
CHANEL sells prescription frames and sunglasses in multiple shapes and seasonal designs. Eyewear is available through CHANEL boutiques and selected authorized retailers.
Fine Jewelry
CHANEL Fine Jewelry includes rings, necklaces, earrings, bracelets, bridal jewelry, and high-jewelry creations. The complete Fine Jewelry assortment is available through dedicated CHANEL Watches and Fine Jewelry boutiques.
Watches
CHANEL produces luxury watches including collections such as J12, Première, Boy.Friend, and Code Coco. In 2025, CHANEL highlighted the launch of the J12 BLEU as one of its major creative developments.
Bridal Jewelry
Selected CHANEL Watches and Fine Jewelry boutiques provide engagement rings, wedding bands, and other bridal jewelry. Availability and appointment services vary by boutique.
Fragrance
CHANEL’s fragrance portfolio includes iconic lines such as N°5, Coco Mademoiselle, Bleu de CHANEL, Chance, Allure, Gabrielle Chanel, and Les Exclusifs de CHANEL. The company launched CHANCE EAU SPLENDIDE during 2025.
Makeup
CHANEL makeup includes foundations, concealers, lip products, eye makeup, nail color, complexion products, and brushes. Customers can receive recommendations through CHANEL Client Care or beauty counters.
Skincare
The House sells cleansers, moisturizers, serums, masks, eye treatments, and other skincare products across multiple luxury skincare ranges.
Online Boutique
CHANEL sells selected Fragrance and Beauty, eyewear, watches, jewelry, and other eligible products through Chanel.com. Fashion availability remains more boutique-focused.
Click & Collect
CHANEL provides Click & Collect for selected products, allowing customers to place eligible online orders and collect them from participating boutiques.
Boutique Appointments
Customers can book personalized appointments with Fashion Advisors and other boutique specialists. Appointments are offered at participating CHANEL locations for fashion, watches, fine jewelry, and other categories.
CHANEL & moi
CHANEL & moi provides care, repair, alteration, and product-support services intended to help preserve CHANEL fashion creations over time. Participating boutiques can assist customers with eligible handbags, shoes, fashion, and related products.
Alteration Services
Selected CHANEL boutiques provide alterations for eligible fashion purchases. Customers should contact the boutique where assistance is required to confirm service availability.
Care and Repair
CHANEL boutiques provide guidance on care and repair for eligible handbags, shoes, accessories, and other creations. Service eligibility, cost, and repair time depend on the item and its condition.
Complimentary Online Returns
Eligible Chanel.com orders can be returned through CHANEL’s online return process. Current U.S. information states that returned merchandise can take several business days to arrive and additional time to be processed and refunded.
CHANEL Corporate Phone Numbers
Corporate Phone Number
Not publicly listed
Corporate Headquarters Number
Not publicly listed
Headquarters Number
Not publicly listed
Corporate Office Number
Not publicly listed
Customer Service Number
1-800-550-0005
Client Care Number
1-800-550-0005
Fragrance & Beauty Support Number
1-800-550-0005
Fashion Support Number
1-800-550-0005
Fine Jewelry Support Number
1-800-550-0005
Customer Care Email
customercare.us@chanel.com
57th Street Boutique Number
212-355-5050
Madison Avenue Boutique Number
212-535-5505
Soho Boutique Number
212-334-0055
Toll-Free Number
1-800-550-0005
Investor Relations Number
Not applicable
Human Resources Number
Not publicly listed
Media / Press Number
Not publicly listed as a permanent U.S. consumer-facing line
Reservations / Appointment Number
Use 1-800-550-0005 or the specific boutique.
How to Reach a Real Person at CHANEL
The most reliable nationwide contact for CHANEL in the United States is 1-800-550-0005. CHANEL currently lists Client Care hours as Monday through Friday from 9:00 AM to 10:00 PM ET, and Saturday and Sunday from 10:00 AM to 6:00 PM ET. Customers can also email customercare.us@chanel.com or use live chat through Chanel.com.
For a boutique-specific question, such as availability, repairs, alterations, appointments, or an in-store purchase, contacting the relevant boutique directly can be more efficient. For example, CHANEL New York City 57th Street can be reached at 212-355-5050, Madison Avenue at 212-535-5505, and Soho at 212-334-0055.
CHANEL Headquarters & Corporate Office Address
CHANEL’s current U.S. corporate entity is based in New York City.
U.S. Corporate Headquarters
Chanel, Inc.
9 West 57th Street, 2nd Floor
New York, NY 10019
United States
CHANEL’s current U.S. Privacy Policy identifies this address for Chanel, Inc.
Customer Care Mailing Address
CHANEL, INC.
9 West 57th Street, 2nd Floor
New York, NY 10019
Attn: Customer Care
Current CHANEL privacy materials specifically publish this address for written U.S. consumer requests.
57th Street Retail Boutique
CHANEL New York City 57th Street
15 East 57th Street
New York, NY 10022
Phone: 212-355-5050
This is a retail boutique and should not be confused with the corporate address at 9 West 57th Street.
Madison Avenue Boutique
737 Madison Avenue
New York, NY 10065
Phone: 212-535-5505.
Soho Boutique
120 Wooster Street
New York, NY 10012
Phone: 212-334-0055.
Current Global CEO
Leena Nair
She continues to serve as CHANEL’s Global Chief Executive Officer.
Global Executive Chairman
Alain Wertheimer
Current CHANEL corporate communications identify Alain Wertheimer as Global Executive Chairman.
Fashion Artistic Director
Matthieu Blazy
He joined CHANEL in 2025 as Artistic Director of Fashion Activities and is responsible for Haute Couture, Ready-to-Wear, and Accessories.
Private Company Status
CHANEL remains a privately held luxury company.
It does not have publicly traded corporate stock and therefore does not maintain a conventional shareholder-facing Investor Relations function comparable with an NYSE or Nasdaq-listed company.
2025 Revenue
CHANEL reported
$19.3 billion
in revenue for the year ended December 31, 2025.
2025 Operating Profit
CHANEL reported
$4.712 billion
in operating profit.
2025 Investment
The company invested approximately
$2.395 billion
in Brand activities during 2025 and reported capital expenditure of approximately $1.449 billion.
Boutique Expansion
CHANEL stated that it opened
More than 40 boutiques during 2025
across established and newer markets worldwide.
How to File a Complaint Against CHANEL
Customers filing a complaint involving an online order, boutique experience, damaged product, repair, fragrance or beauty product, refund, return, payment, or customer-service interaction should keep their receipt, order number, product details, boutique location, photographs where relevant, and previous communications before escalating.
Step 1: Contact CHANEL Client Care
Begin by calling 1-800-550-0005, emailing customercare.us@chanel.com, or using CHANEL’s live chat. Provide the order number or purchase details, the product category, purchase date, boutique or online channel involved, and a concise explanation of the problem. If the complaint concerns a product reaction or quality concern, explain what happened and retain the product and packaging where practical. Ask Client Care to document the complaint and provide the next resolution step.
Step 2: Contact the Boutique Where the Purchase Was Made
For an in-store purchase, repair, alteration, product-availability issue, or employee interaction, contact the CHANEL boutique involved and ask to speak with an appropriate manager or advisor. Provide the receipt and details of any prior Client Care communication. Boutique teams can review transaction history, repair eligibility, alterations, product condition, and local service issues. Keep the names of employees contacted and the dates of each conversation.
Step 3: Request Further Client Care Review
If the initial contact does not resolve the problem, return to CHANEL Client Care and request additional review. Keep all correspondence in one email thread where possible and provide photographs, payment records, return tracking, repair documentation, or previous case details. Explain clearly what remains unresolved and what outcome you are requesting. CHANEL’s centralized Client Care channel serves Fashion, Fragrance and Beauty, and Fine Jewelry questions.
Step 4: Send Formal Written Correspondence to Chanel, Inc.
For a serious unresolved complaint, send written correspondence to CHANEL, INC., 9 West 57th Street, 2nd Floor, New York, NY 10019, Attn: Customer Care. Include your full contact details, purchase or order information, dates, boutique details, earlier complaint history, and a clear description of the requested resolution. Attach copies rather than original receipts or documents. Keep a copy of the letter and proof of delivery.
Step 5: Use the Appropriate External Complaint Process if Necessary
If the matter remains unresolved, the proper outside process depends on the complaint. Payment disputes can involve the card issuer or payment provider, while general consumer complaints may be directed to the appropriate state Attorney General or consumer-protection authority. Privacy concerns can be raised under applicable state privacy laws, and counterfeit-product matters may involve the marketplace or relevant intellectual-property authorities. Preserve receipts, correspondence, photographs, return records, and CHANEL responses before escalating.
