Byram Healthcare Centers, Inc.
Byram Healthcare is a U.S. home medical supply company specializing in direct-to-home delivery of products for people living with chronic and complex health conditions. Founded in 1968, the company provides diabetes supplies, continuous glucose monitoring products, insulin-pump supplies, ostomy products, wound-care supplies, urological products, incontinence supplies, breast pumps, and related medical equipment. Byram also helps patients navigate insurance coverage, reimbursement requirements, documentation, and recurring supply orders.
For many years, Byram operated as part of Owens & Minor after being acquired in 2017. A major corporate change occurred at the end of 2025. Owens & Minor divested its Products & Healthcare Services business and the Owens & Minor name to Platinum Equity on December 31, 2025. The remaining publicly traded company changed its name to Accendra Health, Inc. Byram Healthcare is now part of Accendra Health, alongside Apria. This is an important current correction for older pages that still describe Byram simply as an Owens & Minor company.
Byram’s current corporate office remains in White Plains, New York. The company states that it has provided home medical supplies for more than 55 years and works with Medicare, Medicaid, and many private insurance plans. Accendra Health reports more than 6,000 teammates and over 250 service locations across the combined Apria and Byram network.
Byram Healthcare Centers, Inc.
120 Bloomingdale Road, Suite 301
White Plains, NY 10605
United States
Byram’s current Contact Us page identifies this location as its Corporate Office.
120 Bloomingdale Road, Suite 301
White Plains, NY 10605
This remains the verified current corporate office and is also used by Byram’s privacy office.
No separate universal corporate mailing address is prominently published for ordinary customer correspondence.
Byram’s Privacy Compliance Officer uses
Byram Healthcare Centers, Inc.
Privacy Compliance Officer
120 Bloomingdale Road, Suite 301
White Plains, NY 10605-1518
Older pages may describe Byram as an Owens & Minor company. That ownership statement is outdated.
The current parent organization is
Accendra Health, Inc.
914-286-2000
Byram’s official Contact Us page publishes this with its White Plains Corporate Office.
1-877-902-9726
Also
1-877-90-BYRAM
This is Byram’s primary current customer-order and support number.
120 Bloomingdale Road, Suite 301, White Plains, NY 10605
120 Bloomingdale Road, Suite 301, White Plains, NY 10605
Customer Service: customerservice@byramhealthcare.com
Privacy: privacy@byramhealthcare.com
Home Medical Supplies, Durable Medical Equipment, Diabetes Supplies, Ostomy, Wound Care, Urology, Incontinence and Insurance-Based Home Healthcare
1968
Byram does not separately publish a standalone workforce total.
Parent company Accendra Health reports
6,000+ teammates
across Apria and Byram.
Accendra Health reports
250+ service locations nationwide
across its Apria and Byram brands.
Byram does not prominently publish public walk-in hours for the White Plains corporate office.
Customer Service hours are
Monday to Friday: 8:30 AM to 7:00 PM
Saturday: 9:00 AM to 1:00 PM
local time in the continental United States.
https://www.byramhealthcare.com/
Byram does not maintain separate public-company Investor Relations.
Parent company
https://www.accendrahealth.com/
Careers
https://www.accendrahealth.com/Careers
Byram provides diabetes-management supplies including glucose-testing products, continuous glucose monitors, insulin-pump supplies, transmitters, sensors, and related accessories. The company maintains a specialized Diabetes Center of Excellence to assist with products, insurance coverage, and recurring orders.
Byram supplies CGM technology for eligible patients managing diabetes. It works with physicians and insurers to collect documentation and process insurance-covered orders.
Byram provides insulin pumps and related supplies from major manufacturers. Its specialized insulin-pump team helps customers understand product options, reimbursement, and insurance requirements.
Patients can obtain test strips, meters, lancets, and related diabetes-testing supplies through Byram when covered by their insurance and prescribed as required.
Byram supplies one-piece and two-piece ostomy pouches, barriers, rings, powders, pastes, deodorants, irrigation supplies, skin-protection products, and other accessories. The company has decades of experience serving patients who require ongoing ostomy care.
The company provides advanced wound dressings, gauze, alginates, hydrofibers, hydrocolloids, collagen products, cleansers, elastic bandages, hydrogels, and related wound-management supplies. Byram’s Wound Care Center of Excellence provides specialized support to patients and healthcare professionals.
Byram supplies intermittent catheters, Foley catheters, pediatric catheters, drainage bags, leg straps, and other urological products for eligible patients.
The company provides adult briefs, protective underwear, pads, liners, underpads, mattress protection, wipes, cleansers, creams, and related products for incontinence management.
Byram helps eligible mothers obtain insurance-covered breast pumps from major manufacturers. The company works with insurers and healthcare providers to secure prescriptions and other required documentation.
Byram verifies coverage and coordinates with insurance companies and prescribers. Its business model is heavily focused on simplifying reimbursement and reducing unexpected out-of-pocket costs for eligible patients.
Byram is a contracted Medicare provider and works with Medicaid programs and many managed-care organizations. Eligibility and coverage vary according to the customer’s insurance plan and prescribed medical needs.
Byram works with many commercial health plans and handles insurance claims on behalf of customers when possible.
Most qualifying supply orders are delivered directly to the patient’s home. Byram states that many orders ship within approximately two to three days.
Existing customers can reorder products through the website, mobile app, telephone, text reminders, and other supported channels.
The mybyram app allows customers to reorder supplies, receive order reminders, track order status, pay bills, upload insurance cards, update account information, and use biometric login features.
Eligible customers can enroll in automatic recurring supply shipments. Byram sends reminders before shipment and allows customers to contact the company if they need to change or cancel a scheduled order.
Selected customers may qualify for 90-day supply orders, depending on insurance rules, prescription requirements, and product type.
Caring Touch At Home programs provide clinical education, product support, reminders, and condition-management assistance for qualifying customers.
ByramConnect is a digital-health platform for diabetes and other chronic conditions. It can provide AI-driven coaching, education, lifestyle tracking, goal setting, device-data integration, and personalized health insights.
Byram has maintained financial-hardship assistance for qualifying customers who meet program requirements. Eligibility can depend on income, insurance circumstances, and supporting documentation.
914-286-2000
914-286-2000
914-286-2000
914-286-2000
1-877-902-9726
Also:
1-877-90-BYRAM
1-877-902-9726
1-877-902-9726
1-877-902-9726
New customers can call this number to begin account setup.
1-877-902-9726
1-877-742-1972
1-800-642-4639
800-248-4546
Customer Service fax
888-233-1799
Byram does not prominently publish a separate universal billing-only number on the main site.
Use
1-877-902-9726
Consumer enrollment and product-support routing use:
1-877-902-9726
No single regional-office phone number applies nationwide.Byram operates multiple Centers of Excellence, distribution locations, local offices, and service centers.
Location-specific numbers are available through Byram’s locations directory.
Byram primarily serves customers within the United States and does not prominently publish a universal international consumer number.
Byram is a medical-supply provider, not an emergency medical service.Patients experiencing a medical emergency should call 911 or contact the appropriate healthcare professional.
Byram does not have separate Investor Relations.Investor matters belong to parent company Accendra Health, Inc.
No permanent public Byram-only media phone number is prominently published.
No universal Byram applicant HR number is prominently published.
https://www.accendrahealth.com/Careers
privacy@byramhealthcare.com
Not applicable.
For most order, product, insurance, refill, account, and delivery questions, call 1-877-902-9726, also written as 1-877-90-BYRAM. Current Customer Service hours are Monday through Friday from 8:30 AM to 7:00 PM and Saturday from 9:00 AM to 1:00 PM, using local time in the continental United States. Have the patient’s Byram account information, date of birth, insurance details, physician information, and the product or order involved ready before calling.
Existing customers can also use the mybyram app or online portal for reorders, insurance-card uploads, payments, order history, and account updates. If the issue involves a specialized product category such as wound care, using the relevant Center of Excellence can provide more direct product and insurance support.
For corporate or privacy matters, use the White Plains corporate office rather than the routine ordering line. Privacy issues should be directed to privacy@byramhealthcare.com or the Privacy Compliance Officer at the corporate address.
Complaints may involve delayed medical supplies, incorrect products, recurring orders, insurance authorization, billing, reimbursement, damaged shipments, customer-service interactions, privacy, or difficulty obtaining medically necessary supplies. Before escalating, collect the Byram account information, order number, prescription or physician details, insurance information, Explanation of Benefits documents, invoices, shipment tracking, photographs, and records of previous calls.
Call 1-877-902-9726 and explain the complaint. Provide the patient information, order details, product name, insurance plan, prescription status, and previous contacts. Ask the representative to confirm what is delaying or affecting the order and request a reference number or documented note when available.
If the problem involves a specialized therapy, ask to speak with the relevant Center of Excellence or product team. Wound-care patients, for example, can use 1-877-742-1972. Insurance, documentation, refill, and product-selection issues may require different internal teams, so identifying the correct department can significantly shorten the resolution process.
If the initial representative cannot resolve the issue, request escalation to a supervisor or account specialist. Provide a clear timeline showing when the order was placed, when prescriptions or insurance documents were submitted, and what earlier representatives advised. Ask for confirmation of the next required action and expected processing step.
Use Byram’s online Contact Us form or customerservice@byramhealthcare.com so there is a written record of the complaint. Attach relevant insurance correspondence, invoices, shipping information, and other supporting documents when appropriate.
For a serious unresolved complaint, write to:
Byram Healthcare Centers, Inc.
120 Bloomingdale Road, Suite 301
White Plains, NY 10605
Include the patient’s identifying information needed to locate the account, previous case details, dates, orders, insurance issues, and the resolution requested. Do not send unnecessary original medical documents.
Privacy complaints should be directed to
Privacy Compliance Officer
120 Bloomingdale Road, Suite 301
White Plains, NY 10605-1518
privacy@byramhealthcare.com
For billing or insurance disputes, ask Byram to identify the appropriate reimbursement, claims, or account-management specialist.
The appropriate regulator depends on the complaint. Medicare-related supply concerns may involve CMS, Medicare contractors, or the relevant durable-medical-equipment complaint process. Medicaid complaints may involve the state Medicaid agency, while privacy matters can involve the U.S. Department of Health and Human Services Office for Civil Rights.
Patients may also use their health insurer’s formal appeal or grievance process when coverage, authorization, or reimbursement is disputed. General consumer complaints may be submitted to the appropriate state Attorney General or consumer-protection office, and billing errors may also require coordination with the insurance company.
If a significant dispute remains unresolved, review Byram’s current Terms, insurance agreements, and applicable healthcare or consumer laws before pursuing legal action. Maintain copies of prescriptions, insurance authorizations, invoices, Explanation of Benefits documents, shipping records, complaint correspondence, and proof of any financial loss.
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