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- Bombas
About Bombas
Bombas LLC is an American comfort-focused apparel company headquartered in New York City. The company is best known for its socks but has expanded into underwear, T-shirts, slippers, footwear and other everyday clothing essentials.
Bombas was founded in 2013 by David Heath and Randy Goldberg after they learned that socks were among the most requested clothing items at homeless shelters. They created a business model under which the company commits to donating an essential clothing item for each eligible item purchased.
The company gained national attention after appearing on ABC’s Shark Tank in 2014. Bombas subsequently developed into a prominent direct-to-consumer apparel brand and expanded into wholesale partnerships and physical retail stores.
Jason LaRose became Bombas’ chief executive officer in May 2025. Co-founder David Heath transitioned from CEO to executive chairman, while co-founder Randy Goldberg continues to serve as chief brand officer. Bombas is privately held and has been a Certified B Corporation since December 2017.
Quick Information
Industry
Apparel, E-Commerce and Retail
Founded
2013 in New York City
Company Type
Privately Held and Certified B Corporation
Founders
David Heath and Randy Goldberg
Chief Executive Officer
Jason LaRose
Executive Chairman
David Heath
Chief Brand Officer
Randy Goldberg
Number of Employees
Not publicly disclosed
Customer Service Number
1-800-314-0980
Corporate Office Number
Bombas does not publicly list a separate corporate switchboard. Customers should call the Customer Happiness Team at 1-800-314-0980.
Corporate Headquarters Address
881 Broadway, 2nd Floor, New York, New York 10003, United States
Customer Service Hours
Phone support is generally available Monday through Friday from 9:00 a.m. to 5:00 p.m. Eastern Time. Weekend availability may differ, so customers should confirm the current schedule through the Bombas Help Center.
hello@bombas.com for orders, returns, exchanges and general customer service
privacy@bombas.com for privacy-related inquiries
Website
Corporate Website
Careers Page
Products & Services
Bombas designs comfort-focused clothing essentials for adults and children. Its product selection and services include:
- Everyday Socks: Casual socks in different lengths, materials, colors and sizes
- Performance Socks: Running, hiking, tennis, golf, cycling and other activity-specific designs
- Dress Socks: Professional and formal socks in traditional and patterned styles
- Compression Socks: Graduated-compression and everyday-support options for eligible customers
- Underwear: Briefs, boxer briefs, trunks, hipsters and other styles for men and women
- T-Shirts and Tops: Everyday T-shirts, undershirts, tanks and other base-layer products
- Slippers: Indoor slippers and gripper slippers designed for comfort and warmth
- Footwear: Comfort-focused shoes, sandals, flip-flops and related products
- Children’s Clothing: Socks and selected apparel products for babies and children
- Multipacks and Gift Sets: Product bundles containing multiple colors, styles or sizes
- Digital Gift Cards: Electronic gift cards for purchases through Bombas’ official website
- Happiness Guarantee: Customer support for eligible returns, exchanges, replacements and product problems
- Donation Program: Bombas commits to donating an essential clothing item for each eligible item purchased
- Giving-Partner Program: Approved organizations can apply to distribute Bombas donation products to people experiencing homelessness and other underserved communities
- Retail Stores: Bombas operates selected physical retail locations, including its New York City flagship store
- Wholesale Retail: Selected Bombas products are available through authorized retail partners
Product availability, sizing, colors and return eligibility vary by item and purchase channel.
Corporate Phone Numbers
Main Customer Happiness Number
1-800-314-0980 is Bombas’ primary customer-service telephone number.
Customers can call about orders, shipping, returns, exchanges, sizing, product recommendations, damaged products and the Bombas Happiness Guarantee.
Corporate Headquarters Main Line
Bombas does not publicly provide a separate corporate-office switchboard. Customers should call 1-800-314-0980 or email hello@bombas.com for assistance.
Privacy Request Number
Customers can call 1-800-314-0980 for questions about Bombas’ privacy practices.
Eligible U.S. state privacy requests may also be submitted through Bombas’ designated privacy request system at 1-888-914-9661 using PIN 688703.
Retail Store Phone Numbers
Bombas retail stores may maintain separate telephone numbers and operating hours. Use the official store finder to confirm the contact information for the location involved.
Retail purchases should generally be discussed with the store where the transaction occurred.
How to Reach a Real Person at Bombas
The fastest way to reach a Bombas representative is to call the Customer Happiness Team at 1-800-314-0980 during published support hours.
Have the following information ready:
- Order number
- Email address used for the purchase
- Product name and size
- Purchase date
- Shipping address
- Tracking number
- Description of the problem
Customers can also email hello@bombas.com or submit the official contact form. Include photographs if the concern involves damaged, defective or incorrect merchandise.
Ask the representative to provide a case or reference number if the problem cannot be resolved during the initial contact. Keep all return labels, tracking records and email confirmations until the case is complete.
For a retail-store purchase, contact the location shown on the receipt and ask for the store manager.
Bombas Headquarters & Corporate Office Address
Bombas maintains its corporate headquarters in New York City. The office supports the company’s executive leadership, product development, marketing, customer experience, technology, social impact and administrative operations.
The corporate headquarters is separate from Bombas’ retail store at 345 Bleecker Street. Customers should not visit or mail product returns to the headquarters without receiving verified instructions.
Bombas LLC Corporate Headquarters
Bombas LLC
881 Broadway
2nd Floor
New York, New York 10003
United States
Bombas New York Retail Store
Bombas
345 Bleecker Street
New York, New York 10014
United States
The Bleecker Street address is a retail location, not the main corporate headquarters.
Legal Correspondence Address
Bombas Legal Team
881 Broadway
2nd Floor
New York, New York 10003
United States
Bombas’ terms identify this address for certain formal notices and legal correspondence. Customers should review the current terms before sending a formal notice.
Privacy Correspondence Address
Bombas LLC
881 Broadway
2nd Floor
New York, New York 10003
United States
Privacy email: privacy@bombas.com
Do not mail merchandise returns to these addresses unless the Customer Happiness Team supplies written return instructions.
How to File a Complaint Against Bombas
Step 1: Contact the Customer Happiness Team
Call 1-800-314-0980 or email hello@bombas.com. Provide the order number, purchase date, product information and a clear explanation of the problem.
Step 2: Submit the Online Contact Form
Use the official contact form on Bombas.com. Include photographs for damaged, defective or incorrect products when applicable.
Step 3: Request a Return, Exchange or Replacement
Explain the resolution you want under the Bombas Happiness Guarantee. Depending on the purchase date and circumstances, Bombas may offer a refund, exchange or replacement.
Step 4: Request Escalation
If the first representative cannot resolve the concern, ask for the complaint to be reviewed by a supervisor or senior Customer Happiness specialist. Request a reference number and expected response date.
Step 5: Contact the Retail Store
For merchandise purchased at a Bombas store, contact the location shown on the receipt. Ask for the store manager if the first associate cannot help.
Products purchased through a third-party retailer may need to be returned to that retailer under its own policy.
Step 6: Write to the Corporate Office
For an unresolved matter, write to Bombas LLC, 881 Broadway, 2nd Floor, New York, NY 10003. Include copies of the receipt, previous correspondence, tracking information and requested resolution.
Do not mail the merchandise itself unless Bombas provides an authorized return label or address.
Step 7: Contact the Payment Provider
For an unauthorized transaction, contact the bank or payment-card issuer immediately. A billing dispute should not be used simply to avoid an applicable return policy.
Step 8: File a Consumer Complaint
An unresolved consumer complaint may be submitted to the Federal Trade Commission, the New York State Attorney General or the consumer-protection agency in the customer’s state.
Step 9: Review Bombas’ Legal Terms
Bombas’ terms include provisions concerning dispute notices and arbitration. Customers pursuing a formal claim should review the current terms for applicable notice requirements, addresses and deadlines.
Frequently Asked Questions
Where is Bombas headquartered?
Bombas is headquartered at 881 Broadway, 2nd Floor, New York, New York 10003.
What is the Bombas customer-service number?
Call the Bombas Customer Happiness Team at 1-800-314-0980.
What is Bombas’ corporate phone number?
Bombas does not publish a separate corporate switchboard. Customers should use 1-800-314-0980.
How can I email Bombas?
Email hello@bombas.com for orders, returns, exchanges and general customer-service questions.
Who is the CEO of Bombas?
Jason LaRose is the chief executive officer of Bombas.
Who founded Bombas?
David Heath and Randy Goldberg founded Bombas in 2013.
What is the Bombas Happiness Guarantee?
The Happiness Guarantee provides support for eligible refunds, exchanges and replacements. The available resolution depends on the purchase date, product and circumstances.
How long do I have to request a Bombas refund?
Bombas generally provides refunds for eligible purchases within 30 days. Purchases made during November and December may qualify for a 60-day refund period.
Can I return an online order to Bombas headquarters?
No. Contact the Customer Happiness Team or start the official return process to receive the correct instructions
