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- Bombas
About Bombas
Bombas is an American apparel company best known for its socks, underwear, T-shirts, slippers, and other everyday essentials. The company was founded in 2013 by David Heath and Randy Goldberg after they learned that socks were among the most requested clothing items at homeless shelters.
Bombas developed its business around a social-impact model known as One Purchased = One Donated. For every qualifying item purchased, the company donates an essential clothing item to organizations serving people experiencing homelessness and other individuals in need.
The company gained national attention after appearing on Shark Tank in 2014 and receiving an investment from Daymond John. Since then, Bombas has expanded far beyond socks into underwear, shirts, slippers, shoes, and other comfort-focused apparel.
By 2026, Bombas reported surpassing 200 million donated essential clothing items distributed through more than 4,000 Giving Partners across the United States and beyond. The company also began opening its first permanent retail stores in 2026.
Bombas is headquartered in New York City and is currently led by Chief Executive Officer Jason LaRose. Co-founder David Heath continues to be involved with the company as Executive Chair.
Quick Information
Industry
Retail Apparel and Fashion
Founded
2013
Corporate Phone Number
1-800-314-0980
Customer Service Number
1-800-314-0980
Corporate Office Address
881 Broadway, 2nd Floor
New York, NY 10003
United States
Headquarters Address
881 Broadway, 2nd Floor
New York, NY 10003
United States
hello@bombas.com
CEO
Jason LaRose
Co-Founders
David Heath and Randy Goldberg
Business Type
Privately Held Company
Giving Partners
4,000+
Website
Bombas Products & Services
Bombas specializes in comfort-focused apparel and everyday essentials for adults and children.
Socks
Socks remain Bombas’ signature product. The company offers ankle socks, calf socks, quarter socks, no-show socks, compression socks, athletic socks, running socks, hiking socks, dress socks, and other specialized designs.
Underwear
Bombas offers underwear for men and women using comfort-focused materials and designs. Underwear became one of the company’s major product expansions after its initial success with socks.
T-Shirts and Apparel
Bombas also sells T-shirts and other basics designed around softness, comfort, and everyday wear.
Slippers and Shoes
The company’s footwear collection includes slippers and casual shoes designed with cushioning and comfort features.
Kids’ Products
Bombas offers socks, slippers, and other products designed for toddlers, younger children, and teenagers.
Bombas Donation Program
For every purchase, Bombas donates an essential clothing item through its network of Giving Partners. The donated products are specifically designed to meet the needs of people experiencing homelessness.
Bombas says its network now includes more than 4,000 Giving Partners, and the company surpassed 200 million donated items in 2026.
Bombas Corporate Phone Numbers
Bombas Corporate Office
1-800-314-0980
Bombas lists this telephone number together with its New York corporate address in its official privacy documentation.
The company’s July 2025 SEC filing independently lists the same 1-800-314-0980 number as the telephone number for Bombas LLC at 881 Broadway, New York.
Bombas Customer Service
1-800-314-0980
Bombas also publishes this number as a customer-facing contact option, particularly for accessibility and privacy-related assistance.
For everyday order questions, returns, exchanges, product problems, or recommendations, Bombas primarily directs customers to its Customer Happiness Team through the official Help Center or email.
Bombas Customer Happiness Email
hello@bombas.com
Bombas specifically publishes this email for customers with questions about its products, Happiness Guarantee, accessibility, and customer-service concerns.
Bombas Privacy Contact
privacy@bombas.com
Customers with privacy or personal-data questions can contact Bombas through this dedicated email address.
How to Reach a Real Person at Bombas
The most direct way to receive help with a Bombas order is to contact the company’s Customer Happiness Team.
Customers can email:
hello@bombas.com
Bombas also publishes the telephone number:
1-800-314-0980
When contacting Bombas about an existing purchase, have the following information ready:
- Order number
- Email address used for the purchase
- Product name
- Purchase date
- Shipping information
- Details of the problem
- Photographs if the issue involves a damaged or defective product
Customers can also start through the official Bombas Contact Us page or Help Center.
Bombas calls its support team the Customer Happiness Team and directs customers there for recommendations, returns, exchanges, replacements, and other product concerns.
Bombas Headquarters & Corporate Office Address
Bombas LLC is headquartered in New York City.
Bombas Corporate Headquarters
881 Broadway
2nd Floor
New York, NY 10003
United States
Phone: 1-800-314-0980
This headquarters information is directly supported by current Bombas documentation. The company’s Privacy Policy identifies Bombas LLC at 881 Broadway, 2nd Floor, New York, NY 10003.
The address is independently confirmed in Bombas LLC’s SEC filings as both the company’s mailing address and principal business address.
Bombas’ current company profile also identifies New York City as its headquarters and lists 881 Broadway as its primary location.
Customers should not confuse the headquarters with Bombas’ growing retail-store network. In 2026, Bombas began opening permanent stores in locations including New York, Florida, and Texas. The New York retail store at 345 Bleecker Street is a customer-facing retail location, not the corporate headquarters.
How to File a Complaint Against Bombas
Step 1: Contact the Customer Happiness Team
For most problems involving orders, shipping, products, returns, or exchanges, start with Bombas Customer Happiness.
Email: hello@bombas.com
Phone: 1-800-314-0980
Provide your order number and explain the issue clearly.
Step 2: Use the Bombas Happiness Guarantee
Bombas maintains a 100% Happiness Guarantee covering qualifying products.
For purchases outside the standard refund period, Bombas may offer exchanges, replacements, or store credit depending on the circumstances and current policy.
Bombas currently provides 30-day refunds, with a longer 60-day refund period for purchases made during November and December. After the applicable refund period, qualifying customers may still be eligible for replacement, exchange, or store credit under the Happiness Guarantee.
Step 3: Request Further Review
If the first Customer Happiness representative cannot resolve the issue, ask whether the matter can be reviewed further.
Keep records of:
- Your order number
- Dates of communication
- Emails or chat transcripts
- Product photographs
- Shipping information
- Any replacement or refund already offered
Step 4: Contact Bombas in Writing
For serious unresolved matters, written correspondence can be sent to:
Bombas LLC
881 Broadway
2nd Floor
New York, NY 10003
United States
This is Bombas’ current principal business and corporate address.
Step 5: Contact Bombas About Privacy Complaints
For complaints concerning personal information or privacy practices, contact:
privacy@bombas.com
Bombas also accepts privacy-related correspondence at its New York headquarters and through 1-800-314-0980.
Step 6: Escalate an Unresolved Consumer Complaint
If a legitimate consumer dispute remains unresolved after contacting Bombas, customers may consider filing a complaint with an appropriate state consumer-protection agency, attorney general’s office, or the Better Business Bureau.
Customers experiencing payment disputes may also contact their card issuer when appropriate after first attempting to resolve the problem directly with Bombas.
