Bloomingdale's
Bloomingdale’s is an upscale American department-store retailer known for designer fashion, luxury accessories, beauty, shoes, jewelry, home furnishings, gifts, and premium customer services. The business began in 1872, when brothers Lyman and Joseph Bloomingdale opened their East Side Bazaar in New York City. In 1886, Bloomingdale’s moved to its now-iconic location near 59th Street and Third Avenue, helping establish the brand as one of New York’s most recognizable department stores.
Bloomingdale’s currently operates as a division of Macy’s, Inc., a publicly traded retail company listed on the New York Stock Exchange under ticker M. The brand is led by Olivier Bron, Chief Executive Officer of Bloomingdale’s, who oversees merchandising, marketing, stores, operations, digital platforms, and overall growth strategy.
As of September 2026, Bloomingdale’s reported 31 full-line Bloomingdale’s stores, 25 Bloomingdale’s The Outlet locations, and 4 Bloomie’s stores, along with an international presence in Dubai and Kuwait. The company’s luxury strategy also includes a large digital business, in-store and virtual shopping services, same-day delivery, pickup, the Loyallist program, and a wide assortment of premium brands.
Bloomingdale’s does not prominently publish a separate public corporate switchboard.
For Customer Care:
1-800-777-0000
1-800-777-0000
Hours: Monday through Sunday, 8:00 AM to 12:00 AM ET.
Bloomingdale’s
1000 Third Avenue
New York, NY 10022
United States
Bloomingdale’s
1000 Third Avenue
New York, NY 10022
United States
Customer Service: customerservice@bloomingdales.com
Parent Company Media: communications@macys.com
Parent Company Investor Relations: investors@macys.com.
Luxury Retail, Department Stores, Fashion, Beauty, Jewelry, Home Furnishings and E-Commerce
1872.
Olivier Bron
Chief Executive Officer, Bloomingdale’s.
Macy’s, Inc.
31 Bloomingdale’s stores
25 Bloomingdale’s The Outlet stores
4 Bloomie’s stores.
https://www.bloomingdales.com/
https://www.macysinc.com/investors/
https://www.macysinc.com/work-with-us/careers/
Bloomingdale’s sells women’s designer and contemporary clothing across categories such as dresses, denim, jackets, activewear, workwear, occasion apparel, knitwear, and luxury collections. The assortment combines established global fashion houses with emerging designers, private exclusives, and seasonal collaborations.
The men’s business includes tailored clothing, designer apparel, casualwear, sportswear, denim, outerwear, shirts, accessories, and luxury fashion. Customers can shop across a broad range of styles, from everyday premium basics to formal and designer collections.
Bloomingdale’s carries women’s, men’s, and children’s footwear, including designer heels, sneakers, boots, sandals, dress shoes, loafers, and luxury footwear. The assortment ranges from established premium brands to fashion-forward seasonal releases.
The handbag department includes luxury designer bags, totes, crossbody styles, shoulder bags, clutches, wallets, travel accessories, and contemporary fashion brands. Bloomingdale’s is particularly associated with premium and designer accessories.
Customers can shop fine jewelry, fashion jewelry, watches, earrings, necklaces, bracelets, rings, and designer collections. The offering spans everyday fashion pieces through higher-value luxury products and gifting options.
Bloomingdale’s beauty departments feature prestige makeup, skincare, hair care, fragrance, bath and body products, and luxury beauty brands. Stores may also provide consultations, beauty events, demonstrations, and brand-specific services.
Bloomingdale’s carries men’s and women’s fragrance from luxury and designer brands. Products include eau de parfum, eau de toilette, fragrance gift sets, candles, body products, and exclusive or limited-edition releases.
The Home department includes bedding, bath products, furniture, cookware, tabletop products, décor, appliances, luggage, gifts, and premium home brands. Bloomingdale’s has long positioned home products as an important part of its luxury lifestyle offering.
Bloomingdale’s sells furniture, mattresses, bedding, and related home products, with a specialized support line at 1-800-323-7857. Furniture purchases can involve delivery scheduling, setup, manufacturer-specific policies, and specialized customer assistance.
The retailer sells children’s clothing, shoes, accessories, baby products, gifts, and selected toys. Customers can shop designer, contemporary, and premium brands for infants through older children.
Bloomingdale’s operates Wedding & Gift Registry services that allow customers to create, manage, and purchase from registries. Dedicated Registry Customer Service is available at 1-800-888-2933.
Loyallist is Bloomingdale’s loyalty program. Members can earn points on qualifying purchases and receive rewards, while account support is available at 1-800-600-5402. Returns can affect previously earned points and rewards according to current program terms.
Bloomingdale’s offers branded credit-card products with benefits tied to eligible purchases and Loyallist participation. Dedicated card support is available at 1-888-257-6762, with separate technical support for online credit services.
Eligible online orders can be picked up free at participating stores, often within approximately two hours. This provides customers with online selection while avoiding normal shipping time.
Participating stores provide free curbside pickup for qualifying online purchases. Orders can often be ready the same day, depending on inventory, order timing, and store operating hours.
Eligible merchandise can be delivered the same day in supported areas. Current terms state that customers generally pay standard shipping plus a $20 same-day fee, while Loyallist members pay the $20 fee.
Bloomingdale’s provides in-store and virtual shopping appointments. Personal shoppers can help customers select apparel, accessories, gifts, home merchandise, and special-event items based on their preferences and budget.
Bloomingdale’s operates outlet locations offering discounted merchandise from across fashion, accessories, home, and other categories. As of September 2026, the brand reported 25 outlet stores.
Bloomie’s is Bloomingdale’s smaller-format retail concept, designed to offer a curated merchandise assortment and more localized shopping experience. The brand currently operates 4 Bloomie’s stores.
Most saleable Bloomingdale’s merchandise can currently be returned within 30 days of receipt with proof of purchase, subject to exceptions. Certain pre-owned merchandise has a 14-day return period, while final-sale, personalized, altered, and other excluded items cannot be returned.
Bloomingdale’s does not prominently publish a dedicated public headquarters switchboard.
For consumer routing:
1-800-777-0000
1-800-777-0000
Hours:
Monday to Sunday, 8:00 AM to 12:00 AM ET.
customerservice@bloomingdales.com
1-888-257-6762.
1-877-493-9207, Option 1.
1-800-600-5402.
1-800-888-2933
Hours:
Monday to Sunday, 8:00 AM to 10:00 PM ET.
1-800-323-7857.
1-800-777-0000
or:
1-513-573-8170.
711
Each Bloomingdale’s, Bloomingdale’s The Outlet, and Bloomie’s store maintains its own local telephone number.
Store Locator:
https://www.bloomingdales.com/stores
Parent company Macy’s, Inc.:
212-494-1621
Email:
Parent-company media:
For most orders, returns, delivery problems, product questions, missing items, or store concerns, call 1-800-777-0000. The Customer Care line is staffed daily from 8:00 AM until midnight Eastern Time, and Bloomingdale’s also offers chat and email assistance at customerservice@bloomingdales.com. Have your order number, purchase date, item information, delivery details, and payment method ready before contacting support.
For specialized matters, using the dedicated department generally produces faster results. Loyallist questions should go to 1-800-600-5402, Registry concerns to 1-800-888-2933, furniture and bedding to 1-800-323-7857, and Bloomingdale’s Credit Card issues to 1-888-257-6762.
Bloomingdale’s
1000 Third Avenue
New York, NY 10022
United States
Bloomingdale’s own current website continues to publish this address throughout its footer and corporate-information pages.
Macy’s, Inc.
151 West 34th Street
New York, NY 10001
United States.
Olivier Bron
Bron leads all facets of the Bloomingdale’s business, including merchandising, digital operations, stores, marketing, and overall brand strategy.
Tony Spring
Tony Spring is Chairman and CEO of Macy’s, Inc. and previously served as Bloomingdale’s CEO from 2014 through 2023.
As of September 2026, Bloomingdale’s reported:
31 full-line Bloomingdale’s stores
25 Bloomingdale’s The Outlet stores
4 Bloomie’s stores.
Bloomingdale’s also reports an international presence in:
Dubai
and:
Kuwait.
1872
Joseph and Lyman Bloomingdale opened the original East Side Bazaar in New York City.
Bloomingdale’s moved to its present 59th Street and Third Avenue area in 1886, and the location expanded over time into one of New York’s most recognized department-store destinations.
Macy’s, Inc. trades on:
New York Stock Exchange
Ticker:
M
Before escalating a complaint, gather your order number, receipt, store location, transaction date, tracking number, photos of damaged merchandise, Loyallist or credit-card information where applicable, and any previous Customer Care case details. This makes it easier to determine whether the issue is controlled by Bloomingdale’s Customer Care, a local store, delivery service, credit-card department, or another specialized team.
Call 1-800-777-0000, use chat, or email customerservice@bloomingdales.com. Clearly explain the problem and provide the order number, item details, date, and the resolution you are seeking. Customer Care is available daily from 8:00 AM to midnight ET.
For an in-store purchase, employee interaction, pickup problem, alteration, or location-specific service issue, speak with management at the Bloomingdale’s location involved. Store management can review transaction details and may be able to resolve problems more quickly than central support.
If the complaint involves unwanted or defective merchandise, verify whether the item qualifies for a return. Most saleable merchandise has a 30-day return period, while certain product categories carry shorter deadlines or are final sale.
Contact 1-800-600-5402 for Loyallist issues, 1-800-888-2933 for Registry concerns, 1-800-323-7857 for furniture or bedding, or 1-888-257-6762 for Bloomingdale’s Credit Card problems. Using the specialized team gives the company access to the records relevant to that complaint.
If the first representative cannot resolve the issue, request escalation to a supervisor or higher-level Customer Care team. Provide the previous case number, names or dates of earlier conversations, and a concise statement of what remains unresolved.
For damaged, missing, or incorrectly delivered merchandise, retain packaging, tracking information, photographs, and delivery records. Provide this evidence to Customer Care so the company can determine whether a replacement, refund, carrier claim, or other resolution is appropriate.
Serious unresolved Bloomingdale’s matters can be sent to Bloomingdale’s, 1000 Third Avenue, New York, NY 10022. Include copies of receipts, order information, case numbers, and earlier correspondence, and clearly state the outcome you are requesting.
If the matter involves broader corporate policy, legal concerns, or a serious issue that remains unresolved by Bloomingdale’s, correspondence can be directed to parent company Macy’s, Inc., 151 West 34th Street, New York, NY 10001.
If a serious dispute remains unresolved, the appropriate outside route depends on the issue. Credit-card billing disputes may involve the card issuer, payment problems can be raised through the payment provider, privacy complaints may involve the applicable regulator, and general consumer complaints can be directed to a state Attorney General or consumer-protection agency. Keep all receipts, case numbers, emails, photographs, and written company responses before escalating.
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