American Express Insurance Headquarters & Corporate Office

About American Express

American Express Company (NYSE: AXP) — universally known as Amex — is one of the world’s most iconic financial services corporations, headquartered at 200 Vesey Street (Three World Financial Center) in the Battery Park City neighborhood of Lower Manhattan, New York City. Founded in 1850 in Buffalo, New York as an express mail and freight delivery company by Henry Wells, William Fargo, and John Butterfield, American Express transformed over 175 years into a globally dominant charge card, credit card, travel, and financial services company — serving millions of individual consumers, small businesses, and corporations across more than 130 countries.

In a landmark February 2026 announcement, American Express revealed plans to build a brand-new state-of-the-art global headquarters at 2 World Trade Center in Lower Manhattan — a 55-story, 2-million-square-foot tower designed by Foster + Partners, capable of accommodating up to 10,000 employees and anticipated to be completed by 2031. American Express will be the sole occupant of the building, marking the completion of the final commercial office tower at the World Trade Center campus.

Quick Information

Industry

Financial Services — Charge Cards, Credit Cards, Travel & Corporate Payments

Founded

1850, Buffalo, New York

NYSE Ticker

AXP

Chairman & CEO

Stephen J. Squeri (Chairman and CEO since February 2018)

Number of Employees

77,000+ worldwide

Annual Revenue

Approximately $65.9 billion (fiscal 2024)

Website

www.americanexpress.com

Contact Us Page

americanexpress.com/en-us/contact-us/

Products & Services

American Express delivers a comprehensive suite of payment, financial, and travel services for consumers, small businesses, and large corporations:

• Consumer Credit & Charge Cards — flagship Green, Gold, Platinum, and Centurion (Black) cards; Delta SkyMiles, Marriott Bonvoy, Hilton Honors, and other co-branded cards; Blue Cash Everyday and Blue Cash Preferred cashback cards
• Small Business Cards — Business Gold, Business Platinum, Blue Business Cash, and Amazon Business co-branded cards
• Corporate Cards & B2B Payments — corporate card programs and expense management solutions for large enterprises
• American Express Travel — full-service travel booking, Fine Hotels + Resorts program, and Centurion Lounges at major global airports
• Membership Rewards — Amex’s flagship loyalty program; points earned on eligible card purchases redeemable for travel, merchandise, gift cards, and statement credits
• American Express National Bank — FDIC-insured savings accounts and certificates of deposit (CDs) offered directly to consumers

Corporate Phone Numbers

Main Customer Service Number (24/7)

1-800-528-4800 — primary American Express U.S. customer service line for card accounts, billing, disputes, and general support. Available 24 hours a day, 7 days a week.

Platinum Card Customer Service Number

1-800-525-3355 — dedicated concierge and customer service line for Platinum Card Members. Available 24/7.

Small Business Customer Service Number

1-800-492-3344 — dedicated American Express Small Business card service line. Available 24/7.

Corporate Card Customer Service Number

1-888-800-8564 — dedicated American Express Corporate Card and business accounts service line. Available during extended business hours.

International Number(Collect Call)

+1-336-393-1111 — dedicated international customer service line for Amex cardholders calling from outside the United States. Available 24/7.

Corporate Headquarters Main Line Number

(212) 640-2000 — American Express corporate headquarters main switchboard at 200 Vesey Street, New York, NY 10285. Available Monday–Friday 9:00 AM to 5:00 PM ET.

How to Reach a Real Person

Call 1-800-528-4800 (24/7) for the main U.S. customer service team — or dial the number on the back of your Amex card to be routed directly to the right department. Platinum and Centurion cardholders enjoy dedicated concierge lines with near-instant live agent pickup. When the automated system answers, say “representative” or press 0 at any prompt to reach a live agent directly.

For written inquiries, log in to your account at americanexpress.com to send a secure message, submit an online inquiry, or initiate a dispute. American Express also responds to customer messages via its @AskAmex account on X (Twitter) during business hours. For formal written correspondence, write to American Express, P.O. Box 981535, El Paso, Texas 79998.

Headquarters & Corporate Office Address

American Express has been anchored in Lower Manhattan since the late 19th century — one of the most enduring corporate presences in New York City’s financial history. The current global headquarters at 200 Vesey Street (formerly Three World Financial Center, also known as the American Express Tower) is a 51-floor, 739-foot glass and granite skyscraper within the Brookfield Place complex in Battery Park City, directly overlooking the Hudson River and adjacent to the World Trade Center site. The building has served as American Express’s world headquarters since 1985. By 2031, American Express will relocate to its brand-new purpose-built home at 2 World Trade Center — a 55-story, 2-million-square-foot tower designed by the celebrated architectural firm Foster + Partners, where Amex will be the sole occupant, deepening its commitment to Lower Manhattan for generations to come.

American Express Company — Current Global Headquarters

200 Vesey Street (Three World Financial Center)
New York, New York 10285
United States

American Express — Future Global Headquarters (Est. 2031)

2 World Trade Center (200 Greenwich Street)
New York, New York 10007
United States

American Express — Customer Correspondence Mailing Address

P.O. Box 981535
El Paso, Texas 79998
United States

American Express — Salt Lake City Operations

3101 W South Jordan Pkwy
South Jordan, Utah 84095
United States

American Express — Phoenix Operations

20022 N 31st Ave
Phoenix, Arizona 85027
United States

For all formal written customer complaints and corporate correspondence, write to American Express, P.O. Box 981535, El Paso, Texas 79998. Include your full name, card account number (last 5 digits only for security), a detailed description of your complaint, all prior contacts made, and the specific resolution you are requesting.

How to File a Complaint Against American Express

Call the number on the back of your card (24/7) — fastest resolution for billing disputes, unauthorized charges, and account issues; ask for a case reference number

Call 1-800-528-4800 — main U.S. customer service, available 24/7

Submit a secure message online — log in at americanexpress.com and use the secure message center for written documentation of your complaint

Request supervisor escalation — ask to be escalated to a supervisor or the Customer Relations team if your first contact cannot resolve the issue

Write to the mailing address — P.O. Box 981535, El Paso, Texas 79998; include all prior contacts and desired resolution

File a CFPB complaint — file with the Consumer Financial Protection Bureau at consumerfinance.gov/complaint/ or call 1-855-411-2372; CFPB complaints require Amex to respond within 15 days

File a BBB complaint — at www.bbb.org; typically prompts a formal Amex customer relations response

Contact your state Attorney General — for consumer protection issues involving deceptive practices or billing violations