Aéropostale
Aéropostale is an American specialty fashion retailer focused on casual apparel, denim, tops, graphic tees, hoodies, sweats, outerwear, accessories, and lifestyle products for teens, young adults, men, and women. The brand was established in 1987 and built its identity around accessible, casual American fashion with a strong emphasis on denim, logo products, basics, and seasonal trends. Current store materials describe Aéropostale as promoting positivity, inclusivity, acceptance, and confidence through affordable fashion.
Aéropostale underwent a major corporate restructuring after filing for Chapter 11 bankruptcy in May 2016. Before bankruptcy, it operated as a publicly traded company with headquarters at 112 West 34th Street in New York City. Following the restructuring, the brand’s operations and intellectual property moved into new ownership and licensing structures. The old New York headquarters and former public-company phone numbers should therefore be treated as historical rather than current corporate information.
Today, Aéropostale’s U.S. retail business operates within Catalyst Brands, the retail platform created in January 2025 through the combination of JCPenney and SPARC Group. Aéropostale is currently operated by SPARC Group LLC within Catalyst Brands, while the brand’s intellectual property is owned by Authentic Brands Group. Natalie Levy serves as Brand CEO for Aéropostale and Lucky Brand, while Marc Rosen is CEO of Catalyst Brands. The current legal and privacy correspondence address for Aéropostale is 6501 Legacy Drive, Suite B-100, Plano, TX 75024.
For current U.S. operating and legal purposes
Aéropostale / SPARC Group LLC
6501 Legacy Drive, Suite B-100
Plano, TX 75024
United States
Aéropostale’s current privacy and dispute terms use this Plano address for Legal Department and Privacy Office correspondence.
Aéropostale’s U.S. retail operations are now integrated into Catalyst Brands, the organization formed from JCPenney and SPARC Group. The Plano operating/legal address is therefore more appropriate for current corporate correspondence than the brand’s former New York headquarters.
Aéropostale
Attn: Legal Department / Privacy Office
6501 Legacy Drive, Suite B-100
Plano, TX 75024
This address is explicitly published in Aéropostale’s current Privacy Policy.
Aéropostale’s intellectual-property owner, Authentic Brands Group, is headquartered at
1411 Broadway, 21st Floor
New York, NY 10018
This is Authentic’s corporate office, not the primary customer-service or operating address for Aéropostale retail transactions.
Aéropostale’s former public-company headquarters was
112 West 34th Street, 22nd Floor
New York, NY 10120
Later bankruptcy-era filings also reflected operations in Lyndhurst, New Jersey. These addresses should not be presented as the brand’s current corporate headquarters.
Aéropostale does not currently publish a separate public corporate headquarters switchboard for consumers.
1-877-289-2376
8:00 AM to 9:00 PM ET, 7 days a week.
6501 Legacy Drive, Suite B-100, Plano, TX 75024
6501 Legacy Drive, Suite B-100, Plano, TX 75024
Privacy: privacyrights@catalystbrands.com
Legal Disputes: svclegalsparc@catalystbrands.com.
Fashion Retail, Apparel, Denim, Accessories and E-Commerce
1987.
Aéropostale does not separately publish a current standalone employee total.Catalyst Brands launched in 2025 with approximately 60,000 employees across its combined brand portfolio.
Aéropostale does not currently publish one simple worldwide store total on its main consumer site. Stores operate across the United States and other markets through retail, licensing, e-commerce, and international partnerships.
No public walk-in hours are published for the Plano corporate/legal office.
https://www.catalystbrands.com/careers/
Aéropostale offers denim in multiple fits and rises, including baggy, straight, flare, bootcut, skinny, low-rise, mid-rise, and high-rise styles. Denim remains one of the brand’s core product categories.
The men’s assortment includes casual denim in multiple washes, cuts, and fits. Jeans are designed to pair with graphic tees, polos, hoodies, sweaters, and other everyday apparel.
Graphic T-shirts are a signature Aéropostale category. Designs can include brand graphics, licensed entertainment properties, sports themes, seasonal designs, and trend-focused prints.
Aéropostale sells hoodies, sweatshirts, joggers, and coordinated fleece or lounge products. The category is marketed as everyday casual wear and frequently appears in seasonal promotional campaigns.
Women’s and men’s tops include T-shirts, tanks, crop tops, polos, button-down shirts, long-sleeve tops, sweaters, and other seasonal styles.
Aéropostale offers jackets, coats, puffers, denim jackets, lightweight layers, and seasonal outerwear for different weather conditions.
The brand sells denim shorts, cargo shorts, casual shorts, athletic-inspired styles, and seasonal warm-weather products for men and women.
Joggers, leggings, sweatpants, cargo pants, and other casual bottoms complement Aéropostale’s denim assortment.
Current assortments include sleepwear, loungewear, comfortable sets, and casual home-oriented apparel.
Aéropostale sells hats, bags, belts, socks, jewelry, and other fashion accessories to complement apparel purchases.
Current Aéropostale online assortments include licensed NFL apparel representing all 32 teams. This collection expands the brand beyond basic fashion into sports-licensed merchandise.
The brand also sells selected collegiate products through its NCAA Fan Club assortment. Availability depends on current licensing partnerships and online inventory.
Customers can purchase apparel, accessories, gifts, and promotional merchandise through Aéropostale.com. The site also provides order status, returns, shipping information, rewards, gift cards, and store-finder tools.
Participating stores support Buy Online, Pick Up In Store for qualifying merchandise. Availability is based on local inventory and individual store participation.
Aéropostale provides online and in-store return options subject to current policy, purchase channel, item condition, and applicable return window.
Customers can purchase and redeem Aéropostale gift cards, and the website provides gift-card balance tools.
As of 2026, Aéropostale participates in the Catalyst Brands Rewards Access loyalty program. Current terms identify both JCPenney and Aéropostale as participating brands, creating shared loyalty functionality across the Catalyst platform.
Aéropostale operates internationally through licensing and retail partnerships. Brand owner Authentic Brands Group manages broader intellectual-property and global licensing strategy.
Aéropostale merchandise is distributed through selected wholesale partners in addition to its own retail and online channels. The brand has also expanded through third-party platforms such as Amazon.
A current public corporate switchboard specifically for Aéropostale is not prominently published.
No separate verified public headquarters number is prominently listed.
For consumer support
1-877-289-2376
No separate verified Plano corporate-office consumer number is prominently published.
1-877-289-2376.
1-877-289-2376
1-877-289-2376
No general telephone sales number is published. Purchases are completed in stores and online.
No separate billing-only number is published. Payment and order issues should be handled through Customer Service.
No universal regional-office number is publicly listed.
Individual stores maintain local phone numbers through the Aéropostale store locator.
No single worldwide Customer Service number is published.
Aéropostale does not publish an emergency corporate hotline.
Not applicable at the Aéropostale level.
Aéropostale is not independently publicly traded.
No permanent Aéropostale media phone number is prominently published.
Catalyst Brands media email
news-sm@catalystbrands.com.
No universal public applicant HR number is published.
https://www.catalystbrands.com/careers/
Not applicable.
privacyrights@catalystbrands.com
svclegalsparc@catalystbrands.com.
For an online order, return, refund, shipping problem, damaged item, promotion, gift card, or other shopping question, call 1-877-289-2376. Current Customer Service hours are 8:00 AM to 9:00 PM Eastern Time, seven days a week. Aéropostale also provides live chat during the same general service window. Have the order number, purchase email, store location if relevant, product information, and payment details available.
If the issue involves an in-store purchase or employee interaction, contact the store manager first. Individual stores have local phone numbers and are generally best positioned to review receipts, inventory, returns, store-level service, and employee concerns. Use the central Customer Service number if the store cannot resolve the matter.
For privacy or formal legal issues, do not rely solely on regular Customer Service. Privacy requests go to privacyrights@catalystbrands.com, while formal dispute notices use the Legal Department at 6501 Legacy Drive, Suite B-100, Plano, TX 75024 and svclegalsparc@catalystbrands.com.
Complaints can involve orders, returns, refunds, shipping, promotions, rewards, store employees, defective merchandise, gift cards, privacy, or billing. Before escalating, keep the receipt or online order confirmation, product details, photographs where relevant, store address, tracking records, payment statement, and previous support correspondence.
Call 1-877-289-2376 or use Aéropostale live chat. Explain the problem, provide the order or receipt information, and state the resolution you want. Customer Service operates daily from 8:00 AM to 9:00 PM ET.
For a store complaint, contact the specific store manager. For privacy, contact the Privacy Office. For online orders or shipping, use Customer Service. For rewards issues, identify that the complaint relates to Catalyst Brands Rewards Access so it can be routed correctly.
If the first representative cannot resolve the issue, ask for escalation to a supervisor or manager. Give the case history, dates, store location, order number, and any previous response. Clearly state what remains unresolved.
Use the website feedback option or live-chat record to create written documentation. For more serious matters, send a written complaint through the appropriate corporate or legal contact, especially if the issue involves repeated unsuccessful Customer Service attempts.
Write to Aéropostale / SPARC Group LLC, 6501 Legacy Drive, Suite B-100, Plano, TX 75024. Include copies of receipts, photographs, emails, tracking records, and previous case numbers. This is the current legal/operating address used by Aéropostale, unlike its old New York headquarters.
Formal legal dispute notices should be sent to the Legal Department at the Plano address and copied to svclegalsparc@catalystbrands.com. Current terms require an informal-resolution process before certain disputes proceed to arbitration.
Privacy complaints may be submitted to the relevant state privacy regulator or Attorney General. Advertising, consumer-protection, or retail-law complaints may fall under state or federal consumer agencies depending on the specific issue.
For unauthorized charges, unprocessed refunds, or disputed transactions, contact the card issuer or payment provider. Customers may also use their state Attorney General or consumer-protection office for unresolved retail complaints. Preserve proof that you first attempted to resolve the matter directly with Aéropostale.
Aéropostale’s current Terms provide for a written informal dispute process before certain claims can proceed. The Terms direct customers to send a Claimant Notice to SPARC Group LLC, Attn: Legal Department, 6501 Legacy Drive, Suite B-100, Plano, TX 75024, with a copy to svclegalsparc@catalystbrands.com. If the dispute remains unresolved after the required informal-resolution period, the Terms provide for qualifying claims to proceed through individual arbitration administered by the American Arbitration Association, subject to the stated exceptions and applicable law.
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