Pershing LLC
About Pershing LLC
Pershing LLC, operating as BNY Pershing, is a financial-services company that provides clearing, custody, trading, settlement, technology, and investment solutions to wealth-management and institutional financial firms. Pershing is a BNY company and is a member of FINRA, NYSE, and SIPC.
Pershing supports financial professionals and institutions rather than primarily serving individual investors directly. Its services are designed to help broker-dealers, registered investment advisors, wealth-management firms, and other financial institutions manage client assets, trading, custody, reporting, and operational needs.
Quick Information
Industry
Financial Services — Securities Clearing, Custody, Brokerage Infrastructure & Wealth Management Solutions
Founded
1939 — Pershing traces its history to the founding of Pershing & Company.
Parent Company
BNY (The Bank of New York Mellon Corporation)
Number of Employees
Pershing does not publish a separate current employee count for Pershing LLC. It operates as part of BNY, which employs more than 50,000 people globally.
Corporate Office Hours
Monday–Friday during regular corporate business hours. Service hours may vary depending on the specific Pershing service or financial institution.
Pershing does not publish a general public customer-service email address for individual investors. For business-development inquiries, Pershing provides a dedicated phone number and online contact form.
Elizabeth.Ozaist1@bnymellon.com — Media contact listed for BNY Pershing.
Website
Corporate Website
Investor / Account Information
Individual investors should generally contact their financial advisor or brokerage firm. For account-balance verification, Pershing lists 201-413-3333.
Careers Page
Products & Services
Pershing provides financial infrastructure and investment services to financial professionals and institutions, including:
- Clearing Services — Securities clearing and transaction-processing services for financial firms.
- Custody Services — Safekeeping and administration of securities and other investment assets.
- Broker-Dealer Solutions — Infrastructure and operational support for broker-dealers.
- Registered Investment Advisor Solutions — Technology, custody, and operational services supporting wealth-management firms.
- Trading & Settlement — Trade execution, processing, settlement, and related market infrastructure.
- Investment Solutions — Investment products and services designed for financial professionals and their clients.
- Advisory Solutions — Tools and services supporting advisors and wealth-management organizations.
- Data & Reporting — Data, reporting, analytics, and business intelligence solutions.
- Technology Solutions — Digital and technology platforms designed to improve financial-firm operations.
- Business Consulting — Consulting and practice-management services for financial professionals.
- Asset Management Account Services — Services supporting investment accounts and asset administration.
- Global Market Access — Pershing provides execution in more than 60 markets and supports trading and conversion in more than 45 currencies.
Pershing describes its services as including clearing and custody, trading and settlement, advisory and investment solutions, data insights, and business consulting for wealth-management and institutional firms.
Corporate Phone Numbers
Main Business Development Number
1-800-445-4467 — Pershing business-development inquiries.
Individual Investor Account Balance Verification
201-413-3333 — Account balance verification for individual investors.
Asset Management Account Department
1-800-547-7008
201-413-4624
These numbers are listed in Pershing’s disclosure information for Asset Management Account inquiries.
Media Contact
+1 347-528-3559 — BNY Pershing media contact.
Media Email
Elizabeth.Ozaist1@bnymellon.com
How to Reach a Real Person at Pershing LLC
Pershing primarily provides services through financial advisors, broker-dealers, registered investment advisors, and other financial institutions. If you are an individual investor and your account is held through a financial advisor or brokerage firm, Pershing recommends contacting your financial advisor or firm for general account questions.
For an individual account-balance verification, Pershing lists 201-413-3333.
For a financial firm interested in working with Pershing, call 1-800-445-4467 or use the official BNY Pershing contact form.
For an issue involving an asset-management account, Pershing lists 1-800-547-7008 and 201-413-4624.
Pershing LLC / BNY Pershing Headquarters & Corporate Office Address
BNY Pershing Corporate Headquarters
One Pershing Plaza
Jersey City, NJ 07399
United States
Pershing LLC — Corporate Headquarters
One Pershing Plaza
Jersey City, NJ 07399
United States
Pershing LLC — Main Website
BNY Pershing — Corporate Website
Pershing — Business Development
1-800-445-4467
Pershing — Account Balance Inquiries
201-413-3333
Pershing — Asset Management Account Department
1-800-547-7008
201-413-4624
Pershing — Media Contact
+1 347-528-3559
Elizabeth.Ozaist1@bnymellon.com
Pershing maintains offices across North America, including locations in California, Florida, Illinois, Massachusetts, New Jersey, New York, North Carolina, and Texas. Its global operations also include locations in Europe, the Middle East and Africa, and Asia Pacific.
How to File a Complaint Against Pershing LLC
Step 1 — Contact Your Financial Advisor or Brokerage Firm
If you are an individual investor, first contact the financial advisor, broker-dealer, or investment firm through which you hold your Pershing account.
Step 2 — Provide Your Account Information
Provide your name, account information, transaction details, and any relevant statements or documents needed to identify the issue.
Step 3 — Explain the Complaint Clearly
Describe the problem, including the transaction or account activity involved, the date of the issue, and why you believe it is incorrect or needs to be investigated.
Step 4 — Provide Supporting Documentation
Keep copies of account statements, transaction confirmations, correspondence, receipts, transfer records, and other supporting documents.
Step 5 — Contact Pershing When Appropriate
For certain Pershing account matters, customers may contact the applicable Pershing department directly. Pershing’s disclosures specifically provide contact information for Asset Management Account inquiries.
Step 6 — Request a Resolution
Clearly explain the resolution you are seeking and ask the representative or financial firm to document your complaint and provide a reference number when available.
Step 7 — Follow Up
If you do not receive a satisfactory response, follow up with your financial advisor, brokerage firm, or the appropriate Pershing department and reference your previous communication.
Step 8 — Escalate the Matter
For unresolved securities or brokerage-related complaints, customers may consider escalating the matter through the appropriate financial-services regulatory or dispute-resolution process.
Step 9 — Consider Further Legal or Regulatory Action
For significant unresolved matters, customers may consider obtaining independent legal advice or pursuing an appropriate regulatory or legal remedy. Keep all account records, correspondence, transaction documentation, and complaint records before escalating the matter.
