Jersey Mike’s Subs
About Jersey Mike’s Subs
Jersey Mike’s Subs (officially A Sub Above, LLC., doing business as Jersey Mike’s Subs) is the fastest-growing fast-casual sandwich chain in the United States — a beloved New Jersey Shore-born sub franchise that has built one of the most powerful brand loyalty stories in American quick-service restaurant history. Jersey Mike’s was founded in 1956 as Mike’s Subs — a single counter-service submarine sandwich shop in Point Pleasant Beach, New Jersey run by the Cottone family on the Jersey Shore. In 1975, 17-year-old Peter Cancro — a local high school athlete and part-time Mike’s employee — purchased the original Mike’s Subs location with financing from his football coach, renamed it Jersey Mike’s, and over the next 50 years grew it into a 3,200+ location national franchise powerhouse generating nearly $4 billion in annual system sales. Jersey Mike’s is headquartered at 2251 Landmark Place in Manasquan, New Jersey — just miles from the original Point Pleasant Beach location where the brand was born.
In April 2025, Jersey Mike’s completed a landmark transaction: private equity giant Blackstone acquired a majority stake in the company at an $8 billion valuation — one of the largest transactions in fast-casual restaurant history — while Peter Cancro transitioned from CEO to Chairman of the Board after nearly 50 years of leadership. Concurrent with the Blackstone deal, Charlie Morrison — a veteran franchise restaurant executive with prior CEO experience at Wingstop and Checkers Drive-In Restaurants — was named Jersey Mike’s new CEO, effective April 2025. Under Morrison’s first full year of leadership in 2026, Jersey Mike’s unveiled an ambitious plan to double its 3,200 U.S. locations and expand internationally — signing a landmark UK and Ireland franchise agreement in January 2026 for 400 locations to be opened by Peter Cancro in his new role as Chairman. Jersey Mike’s ranked #1 on Entrepreneur Magazine’s 2026 Franchise 500 — the top ranking in the publication’s history for the brand.
Quick Information
Industry
Fast-Casual Restaurant — Sub Sandwiches, Philly Cheesesteaks & Fresh-Sliced Subs
Founded
1956, Point Pleasant Beach, New Jersey (as Mike’s Subs)
Ownership
Majority-owned by Blackstone ($8B valuation, April 2025); Petro Cancro remains Chairman
CEO
Charlie Morrison (effective April 2025)
Chairman
Peter Cancro (Founder; Chairman as of April 2025)
Number of Locations
3,200+ locations in U.S., Canada, Australia, and international markets
Number of Employees
70,000+ team members
Annual System Sales
Nearly $4 billion
Average Unit Volume (AUV)
$1.37 million per location (2025); up 3.2% year-over-year
Number of Employees
50,000+ (corporate and franchise team members)
Corporate Office Hours
Customer Service: Monday–Friday 9:00 AM – 5:00 PM ET.
Email
customerrelations@jerseymikes.com — primary customer relations and complaints
shorepoints@jerseymikes.com — Shore Points loyalty program and account inquiries
techsupport@jerseymikes.com — app, digital ordering, and technical support
Website
www.jerseymikes.com
Contact Us Page
jerseymikes.com/contact-us
Canada Contact
jerseymikes.ca/contact-us/customer-service
Careers Page
jerseymikes.com/careers
Products & Services
Jersey Mike’s delivers an authentic Northeast-American submarine sandwich experience built around one founding principle: fresh-sliced, fresh-grilled, made-to-order subs — the same recipe and same quality since 1956. Unlike competitors who slice cold cuts in advance and pre-assemble sandwiches, Jersey Mike’s slices all meats and cheeses fresh-to-order in front of the customer on a deli slicer, using genuine Sickles Market-sourced provisions and Amoroso’s-style baked bread. Their full range of products and services includes:
- Cold Subs (Fresh Sliced) — Jersey Mike’s signature fresh-sliced cold cut submarines; including the #7 Turkey & Provolone, #13 The Original Italian (the brand’s top-selling sub), #9 Club Supreme, #3 Ham & Provolone, and more; all cold subs are sliced fresh-to-order on a Berkel deli slicer at the counter in full customer view
- Hot Subs (Fresh Grilled) — grilled-to-order hot subs including the Jersey Mike’s Philly Cheese Steak (widely considered among the best fast-casual Philly cheesesteaks in America), Chicken Philly, Buffalo Chicken, Grilled Chicken & Cheese, and the Steak Mushroom Swiss
- Mike’s Way® — Jersey Mike’s signature preparation: each sub finished with the house blend of oil (Rosario’s Extra Virgin Olive Oil), red wine vinegar, shredded lettuce, fresh onion, tomato, and spices; the most iconic finishing touch in sub sandwich culture
- Wraps — select cold and hot sub fillings served in flour tortilla wrap format at participating locations
- Gluten-Free Sub in a Tub — Jersey Mike’s sub ingredients served in a bowl without bread for gluten-sensitive customers; available at all U.S. locations
- Catering — Jersey Mike’s full catering menu offering boxed individual subs, giant subs by the foot, and mini sub boxes for corporate events, office meals, parties, and group occasions; one of the fastest-growing revenue categories in the Jersey Mike’s system
- Shore Points Loyalty Program — Jersey Mike’s free digital loyalty program earning Shore Points on every purchase redeemable for free subs; accessible through the Jersey Mike’s app and jerseymikes.com
- Jersey Mike’s App & Online Ordering — mobile ordering, location finder, online catering, Shore Points management, and gift card balance checking through the free Jersey Mike’s app and website
- Gift Cards — physical and digital Jersey Mike’s gift cards available at all locations and online
Corporate Phone Numbers
Main Customer Service (Toll-Free)
1-800-321-7676 — primary Jersey Mike’s Subs corporate toll-free customer service and complaints line for all customer feedback, order issues, Shore Points inquiries, and general support. Available Monday–Friday 9:00 AM to 5:00 PM ET.
Customer Support Alternate
1-877-426-2551 — alternate Jersey Mike’s Subs customer support toll-free number.
Shore Points & Customer Relations (Alternate)
1-877-589-5667 — alternate Jersey Mike’s customer relations and Shore Points support line.
Corporate Headquarters Main Line
(732) 892-9546 — Jersey Mike’s Franchise Systems corporate headquarters main line at 2251 Landmark Place, Manasquan, New Jersey. Available Monday–Friday during regular business hours.
Corporate Phone (Alternate)
(732) 223-4044 — alternate corporate headquarters phone number for Jersey Mike’
International Headquarters (Tinton Falls)
1 Commvault Way
Tinton Falls, NJ 07724 — international franchise operations headquarters phone line; contact via main corporate number.
How to Reach a Real Person at Jersey Mike’s
The fastest way to speak with a live Jersey Mike’s customer service representative is to call 1-800-321-7676 — the main corporate toll-free customer service line — available Monday through Friday 9:00 AM to 5:00 PM ET. For the fastest resolution of any food quality, order accuracy, or in-store service issue, the single most effective first contact is the store itself — call or visit the Jersey Mike’s location where the issue occurred and ask to speak with the Store Manager directly. Because approximately 95%+ of Jersey Mike’s locations are independently owned and operated by franchisees, the local franchisee’s management team has primary authority and the strongest motivation to resolve your issue on the spot.
For written complaints, the most direct channel is the customer support contact form at jerseymikes.com/contact-us. Select the “Customer Support” option, enter your order details, location, and description of your complaint, and submit. Jersey Mike’s corporate forwards customer complaints to the relevant franchisee for resolution — with follow-up typically within 48–72 hours. You can also email customerrelations@jerseymikes.com for customer relations issues, shorepoints@jerseymikes.com for loyalty account matters, and techsupport@jerseymikes.com for app and digital ordering issues. For Shore Points account questions and merges, include your phone number(s) and approximate balance with your email.
Jersey Mike’s Headquarters & Corporate Office Address
Jersey Mike’s Subs has been headquartered in its New Jersey Shore hometown since founder Peter Cancro purchased the original Mike’s Subs location in 1975 — an extraordinary example of a homegrown brand that refused to leave its roots even as it grew into a multi-billion-dollar national franchise enterprise. The primary corporate headquarters at 2251 Landmark Place in Manasquan, New Jersey is situated in Monmouth County — just a few minutes’ drive from Point Pleasant Beach, where the original Mike’s Subs opened in 1956 and where Peter Cancro worked as a teenager before buying the company. The Manasquan headquarters houses Jersey Mike’s Franchise Systems’ CEO, executive leadership team, franchising, marketing, operations, technology, finance, and legal teams. The company also maintains an International Headquarters at 1 Commvault Way in nearby Tinton Falls, New Jersey — used for international franchise development and global expansion operations as the brand accelerates growth into the UK, Ireland, and beyond.
Jersey Mike’s Subs (A Sub Above, LLC.) — Primary Corporate Headquarters
2251 Landmark Place
Manasquan, New Jersey 08736
United States
Jersey Mike’s Subs — International Headquarters
Jersey Mike’s Franchise Systems, LLC.
1 Commvault Way
Tinton Falls, New Jersey 07724
United States
Jersey Mike’s — Canada Headquarters
Mississauga, Ontario
Canada
Jersey Mike’s — Australia
Sydney, New South Wales
Australia
Jersey Mike’s — UK & Ireland (JM Submarines UK LTD)
United Kingdom (400 locations planned; franchise agreement signed January 2026)
For all formal written complaints and corporate correspondence, write to Jersey Mike’s Franchise Systems, LLC., 2251 Landmark Place, Manasquan, New Jersey 08736, Attn: Customer Relations. Include your full name, store location, date of visit, order details, a detailed description of your complaint, all prior contacts made, and the specific resolution you are requesting.
How to File a Complaint Against Jersey Mike’s
Step 1 — Address the Store Manager On-Site (Fastest Method)
For any food quality, order accuracy, service, or cleanliness complaint at a Jersey Mike’s location, speak directly with the Store Manager or Shift Manager at the location where the issue occurred. Because nearly all Jersey Mike’s locations are franchisee-owned, the store manager has direct authority to remake sandwiches, issue refunds, and resolve complaints on the spot. In-person or phone escalation to the store manager resolves approximately 90% of Jersey Mike’s customer complaints immediately.
Step 2 — Call 1-800-321-7676
If your complaint cannot be resolved at the store level, call Jersey Mike’s toll-free corporate customer service line at 1-800-321-7676, available Monday–Friday 9:00 AM to 5:00 PM ET. Have your store location, date of visit, order details, and a description of your complaint ready. Corporate will route your complaint to the relevant franchisee for formal follow-up.
Step 3 — Submit the Online Contact Form
Submit a formal written complaint through the customer support form at jerseymikes.com/contact-us. Select “Customer Support,” enter your store location, date of visit, order details, and a detailed description of your complaint. Jersey Mike’s corporate forwards the complaint to the franchisee owner for resolution, with follow-up typically within 48–72 hours.
Step 4 — Email customerrelations@jerseymikes.com
For formal written documentation, email customerrelations@jerseymikes.com. Include your full name, the store location and phone number, date of visit, order details, a description of the issue, and the specific resolution you are requesting.
Step 5 — Request Escalation to a Supervisor
If the first customer service representative cannot resolve your complaint, ask to speak with a supervisor or the corporate franchisee relations team. Supervisors have authority to coordinate directly with franchisee owners and issue formal resolutions for escalated complaints that remain unresolved at the store and customer service levels.
Step 6 — Write to the Corporate Office
For formally unresolved complaints, write to Jersey Mike’s Franchise Systems, LLC., 2251 Landmark Place, Manasquan, New Jersey 08736, Attn: Customer Relations. Include all prior contacts, reference numbers, receipts, and the specific resolution you are requesting.
Step 7 — File a BBB Complaint
File a public complaint with the Better Business Bureau at www.bbb.org. Jersey Mike’s Subs is listed with the BBB’s New Jersey chapter and a formal complaint filing typically prompts a written corporate response from Jersey Mike’s customer relations team.
Step 8 — File a Complaint With the FDA or Local Health Department
For complaints involving food safety, foodborne illness, foreign objects in food, or unsanitary restaurant conditions, contact your local county health department or environmental health department immediately. For serious food safety concerns, also contact the U.S. FDA at fda.gov/safety/report-a-problem/food-safety-problems or call 1-800-FDA-1088. Seek medical attention first for any potential foodborne illness.
