Conduent
About Conduent
Conduent Incorporated is an American business-services and technology company that manages digital platforms, transactions, customer interactions, and administrative processes for businesses and government organizations. Its services support industries such as healthcare, transportation, public services, human resources, banking, insurance, and customer experience.
Conduent became an independent public company in January 2017 after separating from Xerox Corporation. Its operations include benefits administration, healthcare claims processing, electronic toll collection, transit fare systems, payment services, customer communications, document management, and other technology-enabled business processes.
Conduent is headquartered in Florham Park, New Jersey, and operates across multiple countries. The company trades on Nasdaq under the symbol CNDT. Because Conduent manages programs for many unrelated clients and government agencies, consumers may need to contact the specific program shown on their notice, card, invoice, or account rather than the general corporate support number.
Quick Information
Corporate Phone Number
1-844-663-2638
Conduent publishes this number as 1-844-ONE-CNDT for general company contact.
Customer Service Number
1-844-663-2638
General representatives are available Monday through Friday from 8:00 a.m. to 7:00 p.m. Eastern Time.
Questions involving a specific benefits, tolling, healthcare, transit, payment, or government program should be directed to the telephone number provided by that program.
Corporate Office Address
Conduent Incorporated
100 Campus Drive, Suite 200
Florham Park, NJ 07932
United States
This is Conduent’s principal corporate-headquarters address.
Headquarters Address
100 Campus Drive, Suite 200
Florham Park, NJ 07932
United States
Conduent’s executive and central corporate operations are based in Florham Park, New Jersey.
Conduent primarily uses official online forms and program-specific support channels for general inquiries.
Investors should use Conduent’s Investor Relations contact resources. Customers should use the contact information provided by the Conduent-managed program involved.
Industry
Business services, information technology, transaction processing, and outsourcing
Founded / Established
2017
Conduent began operating as an independent public company after its separation from Xerox in January 2017.
Number of Employees
Approximately 50,000 employees
Conduent’s workforce includes technology professionals, contact-center representatives, operations employees, payment specialists, healthcare-processing teams, transportation-system personnel, and corporate staff across multiple countries.
Corporate Office Hours
Conduent’s headquarters does not publish a universal visitor schedule.
General telephone representatives are available Monday through Friday from 8:00 a.m. to 7:00 p.m. Eastern Time. Program-specific hours vary.
Website
Investor Relations
https://investor.conduent.com/
The Investor Relations website provides financial results, SEC filings, stock information, governance documents, news, and investor events.
Careers Page
Conduent advertises opportunities in technology, customer service, healthcare, transportation, payment operations, project management, finance, and corporate functions.
Conduent Products & Services
Conduent provides technology-supported services for businesses, government agencies, employees, patients, motorists, transit riders, and other users.
Customer Experience Management
Conduent manages customer-service operations and digital interactions for organizations.
Services may include contact centers, automated support, communications, technical assistance, and customer-data management.
Healthcare Solutions
Conduent provides healthcare administration and technology services for government agencies, insurers, employers, providers, and other organizations.
Its work can include claims processing, Medicaid support, payment integrity, eligibility systems, and care-management technology.
Transportation Solutions
Conduent provides technology for toll roads, public transit, parking, road-usage charging, and traffic-management programs.
Services may include electronic toll collection, license-plate recognition, transit fare systems, enforcement support, and customer-account management.
Human Capital Solutions
The company provides benefits administration, learning services, payroll-related support, and other employee-experience solutions.
Employees using a Conduent-managed benefit program should follow the contact instructions issued by their employer or plan.
Payment Services
Conduent processes eligible payments and transactions for government and commercial clients.
The company may support disbursements, electronic payments, prepaid programs, child-support payments, and other client-managed services.
Government Services
Conduent supports public agencies with program administration, eligibility processing, document management, payments, and citizen communications.
Contact procedures vary according to the government agency and program.
Legal and Compliance Services
The company provides technology and operational support for document review, investigations, litigation, and regulatory matters.
Services are generally provided to organizational clients rather than individual retail customers.
Digital Platforms and Automation
Conduent uses workflow technology, analytics, automation, and artificial intelligence to process information and support client operations.
The exact technology and service arrangement depend on the client contract.
Conduent Corporate Phone Numbers
Conduent Corporate and General Contact Number
1-844-663-2638
Conduent publishes this number as 1-844-ONE-CNDT.
Conduent Customer Support Number
1-844-663-2638
Use this number for general company assistance when no program-specific contact is available.
Conduent Toll-Free Number
1-844-663-2638
This toll-free number is Conduent’s principal publicly documented general contact.
Program-Specific Customer Service Numbers
Conduent manages services for multiple clients and agencies, each of which may have a separate telephone number.
Use the number printed on the relevant account statement, benefits notice, payment card, toll invoice, healthcare document, or government correspondence.
How to Reach a Real Person at Conduent
Call 1-844-663-2638 during published weekday hours and explain which Conduent service or program you need. Have the client or agency name, account number, notice number, transaction date, and any previous case number ready. If the inquiry concerns a government benefit, healthcare plan, toll account, payment card, or employer program, the general representative may direct you to a separate support team.
For faster assistance, first review the letter, card, invoice, email, or website connected with the program because it may contain a dedicated number. Explain the problem clearly and request a case number. If the representative cannot resolve the matter, ask for a supervisor or the contact information of the client organization responsible for the program.
Conduent Headquarters & Corporate Office Address
Conduent Corporate Headquarters
Conduent Incorporated
100 Campus Drive, Suite 200
Florham Park, NJ 07932
United States
General Phone: 1-844-663-2638
This is Conduent’s principal corporate-office address.
Conduent Program Offices
Conduent operates offices, processing centers, customer-contact facilities, and project locations in the United States and other countries.
These locations should not automatically be treated as corporate complaint addresses.
Program-Specific Mailing Addresses
Benefits appeals, toll disputes, payment claims, healthcare documents, and government-program complaints may require separate addresses.
Use the address printed on the applicable official notice or program website.
How to File a Complaint Against Conduent
Step 1: Identify the Program
Determine which government agency, employer, health plan, toll authority, or commercial organization owns the program.
Locate the program name and contact information on the applicable notice, card, invoice, or account.
Step 2: Contact Program Support
Call the program-specific customer-service number first.
Provide the account number, transaction details, relevant dates, and a clear description of the problem.
Step 3: Contact Conduent
If no dedicated number is available, call Conduent at 1-844-663-2638.
Explain which service is involved and request assistance reaching the correct department.
Step 4: Request a Supervisor
Ask for a supervisor or senior representative when the initial contact cannot resolve the complaint.
Request a case number and record the representative’s name and contact date.
Step 5: Submit Supporting Evidence
Keep notices, invoices, transaction records, screenshots, receipts, correspondence, and account statements.
Remove unnecessary sensitive information before sending documents.
Step 6: Contact the Responsible Client
Conduent may only administer the service, while another organization controls eligibility, policies, refunds, or final decisions.
Submit an appeal or complaint directly to that organization when required.
Step 7: Contact Corporate Headquarters
An unresolved corporate complaint may be mailed to:
Conduent Incorporated
Attention: Customer Relations or Executive Office
100 Campus Drive, Suite 200
Florham Park, NJ 07932
United States
Send copies of supporting records and use a traceable mailing method.
Step 8: Review External Complaint Options
If the matter remains unresolved, contact the regulator or government agency responsible for the program.
The appropriate authority depends on whether the complaint involves healthcare, employee benefits, payments, tolling, privacy, or a public benefit.
