Chubb Corp.
Chubb Corp.
Chubb is one of the world’s largest publicly traded property and casualty insurance organizations. It provides personal insurance, commercial insurance, property and casualty coverage, accident and health insurance, specialty lines, cyber insurance, marine insurance, workers’ compensation, financial lines, multinational programs, surety, and other insurance products to individuals, businesses, corporations, and institutions.
The current Chubb organization was created through the 2016 acquisition of The Chubb Corporation by ACE Limited, after which ACE adopted the Chubb name. As a result, older references to The Chubb Corporation’s New Jersey headquarters can create confusion. Today, Chubb Limited is incorporated and headquartered legally in Zurich, Switzerland, while the company continues to maintain major U.S. executive offices in Whitehouse Station, New Jersey; New York City; and Philadelphia.
Chubb operates globally through numerous insurance subsidiaries and regional businesses. The company’s shareholder structure, SEC reporting, and global corporate governance belong to Chubb Limited, while U.S. policyholders generally interact with Chubb’s U.S. insurance entities, agents, brokers, Customer Care teams, and claims departments.
For the major U.S. executive office in Whitehouse Station:
908-572-2000.
Personal Lines Customer Care
1-866-324-8222
customercare@chubb.com.
Chubb
202 Halls Mill Road
Whitehouse Station, NJ 08889
United States
Legal global headquarters
Chubb Limited
Bärengasse 32
8001 Zurich
Switzerland
Phone
+41 43 456 7600.
Personal Lines Customer Care: customercare@chubb.com
Claims: cscfnol@chubb.com
Investor Relations: investorrelations@chubb.com
North America Privacy: NAPrivacyOffice@chubb.com.
Property and Casualty Insurance, Personal Insurance, Commercial Insurance, Reinsurance, Accident and Health Insurance and Specialty Insurance
The historical Chubb business dates to 1882.
The modern Chubb Limited structure reflects ACE’s acquisition of The Chubb Corporation in 2016.
Chubb operates a global workforce across more than 50 countries and territories. Current precise workforce totals should be taken from the latest Chubb annual report rather than older directory listings.
Zurich, Switzerland
202 Halls Mill Road, Whitehouse Station, NJ 08889
Chubb provides homeowners insurance designed for high-value and standard residential properties, including coverage for the home, personal property, liability, and qualifying additional expenses after a covered loss.
Personal auto insurance can provide liability, collision, comprehensive, uninsured or underinsured motorist, and other coverage. Chubb is particularly known for insurance solutions serving higher-value vehicles and households.
Chubb provides coverage for jewelry, fine art, collectibles, wine, antiques, and other valuable personal property. Coverage can be tailored according to appraisal values and individual collection needs.
Personal excess and umbrella liability products provide additional liability protection above qualifying underlying policies. These products are intended to help protect personal assets against larger liability claims.
Chubb provides commercial property coverage for buildings, equipment, inventory, business interruption, and other property-related exposures across multiple industries.
Businesses can purchase liability coverage for claims involving bodily injury, property damage, and other qualifying third-party risks.
Chubb offers workers’ compensation products that help employers cover qualifying employee workplace injuries and related statutory obligations.
Chubb provides cyber insurance and cyber-risk services for organizations facing data breaches, ransomware, business interruption, privacy liability, and other technology-related exposures.
For active cyber incidents, Chubb currently publishes a 24/7 emergency line at:
1-800-817-2665.
Chubb offers directors and officers liability, errors and omissions, professional liability, employment practices liability, fiduciary coverage, crime insurance, and other financial lines products.
Marine products can cover cargo, vessels, inland marine exposures, logistics, transportation, and other marine-related risks.
Chubb provides accident and health products for businesses, institutions, travelers, students, and individuals through multiple product structures.
Chubb helps international companies coordinate insurance programs across countries and jurisdictions. Multinational claims and underwriting teams support organizations operating in multiple markets.
Chubb offers insurance packages for small businesses, including property, liability, cyber, workers’ compensation, and specialized coverage options.
Surety products help support contractual, commercial, construction, and other obligations requiring bonds.
Chubb Agribusiness provides insurance products tailored to farms, agricultural businesses, food-related operations, and other agricultural risks.
Chubb Workplace Solutions provides employee-benefit and supplemental insurance products distributed through employers and other groups.
Combined Insurance is a Chubb subsidiary providing supplemental accident, health, disability, and life-related insurance products in qualifying markets.
Healthy Paws, a Chubb company, provides pet insurance for qualifying dogs and cats.
Current service number
1-855-898-8991.
Chubb provides 24/7 claims reporting for many major policy types.
Main Claims Contact Center
1-800-252-4670, also written as 1-800-CLAIMS-0.
Whitehouse Station executive office
908-572-2000.
Zurich global headquarters
+41 43 456 7600.
+41 43 456 7600
Whitehouse Station
908-572-2000
Personal Lines
1-866-324-8222.
1-866-324-8222
1-800-252-4670
Available for new claims
24 hours a day, 7 days a week.
1-800-682-4822
Chubb identifies this number when customers need assistance locating their commercial agent contact.
1-866-972-2727
ChubbCSC@chubb.com.
1-833-550-9660
smallbizbilling@chubb.com.
1-800-372-4822.
1-866-324-8222
customercare@chubb.com.
1-800-433-0385
After 5:00 PM ET
1-800-523-9254.
U.S.
1-800-336-0627
Outside U.S.:
1-302-476-6194.
1-833-542-2013
1-800-585-9624.
1-800-817-2665
Available for immediate 24/7 assistance with an active cyber incident.
1-833-324-9798
NAPrivacyOffice@chubb.com.
212-827-4445
investorrelations@chubb.com.
Chubb uses country-specific contacts.
Zurich global executive office
+41 43 456 7600
Media contacts vary by region and announcement. Chubb’s corporate newsroom should be used for the current communications contact.
Chubb does not prominently publish one universal applicant HR number.
Not applicable.
For a personal insurance policy question, call 1-866-324-8222. Chubb currently lists Customer Care hours of 8:00 AM to 8:00 PM ET Monday through Friday and 10:00 AM to 3:00 PM ET Saturday for its Personal Lines Customer Care team. Have the policy number, insured name, address, billing information, agent details, and any previous case or claim number ready.
For a new claim, call 1-800-252-4670. Claims can be reported 24/7, and Chubb can assign a claims representative after the loss is reported. For policy changes, Chubb generally recommends contacting the agent or broker because many policies are distributed and serviced through independent insurance professionals.
For small business policies purchased through Chubb Small Business or certain affinity partners, use 1-866-972-2727. Billing issues have separate lines, so using the dedicated personal, small-business, or commercial billing contact can reduce transfers and speed up resolution.
Chubb Limited
Bärengasse 32
8001 Zurich
Switzerland
Chubb’s official global location information identifies Zurich as an executive office, and Chubb Limited is domiciled in Switzerland.
Major U.S. executive office
Chubb
202 Halls Mill Road
Whitehouse Station, NJ 08889
United States
Additional U.S. executive offices include
550 Madison Avenue
New York, NY 10022
and
2000 Arch Street
Philadelphia, PA 19103.
The older Chubb Corporation was historically associated with New Jersey before the ACE acquisition. After the 2016 ACE-Chubb combination, the modern parent became Chubb Limited, domiciled in Switzerland. Therefore, Whitehouse Station remains an important U.S. executive office, but it should not be described as the sole global legal headquarters of Chubb Limited.
Insurance complaints may involve claims handling, billing, coverage, policy changes, underwriting, agent service, cancellation, premium disputes, cyber incidents, or other policy matters. Before escalating, gather the policy number, claim number, loss date, correspondence, bills, declarations page, adjuster information, agent information, photographs, estimates, and any written coverage decisions.
For Personal Lines, call 1-866-324-8222 or email customercare@chubb.com. Clearly explain the policy or billing issue and provide the policy number and relevant dates. For claims, use 1-800-252-4670 so that the matter is routed through the formal claims process.
Use the dedicated department for claims, billing, Small Business, Accident & Health, cyber, Workplace Solutions, Agribusiness, or other specialized products. Chubb publishes different contacts because each line of insurance can have different servicing, underwriting, and claims teams.
If the first representative or adjuster does not resolve the issue, request review by a supervisor, claims manager, underwriting manager, or Customer Care manager. Provide the previous case or claim information and identify exactly what decision or service problem is being disputed.
Submit the complaint in writing through Chubb’s official Contact Us process or the email address associated with the relevant policy or claim. Written complaints should identify the policyholder, policy number, claim number, disputed decision, dates, and requested resolution. Keep copies of every document submitted.
For serious unresolved U.S. corporate matters, correspondence can be sent to Chubb, 202 Halls Mill Road, Whitehouse Station, NJ 08889. This is a major U.S. executive office. Global corporate matters involving Chubb Limited may require communication with the Zurich headquarters.
Claims disputes should remain within the assigned claims-management process before external escalation whenever practical. Privacy matters can be directed to the North America Privacy Office at 1-833-324-9798 or NAPrivacyOffice@chubb.com. Cyber incidents, financial lines, marine, surety, and workers’ compensation matters also have specialized claims channels.
Insurance in the United States is primarily regulated at the state level. If the issue remains unresolved, a policyholder can file a complaint with the Department of Insurance or equivalent insurance regulator in the state responsible for the policy. The correct regulator depends on the insured’s state, policy type, and underwriting company.
Depending on the dispute, customers may also contact a state Attorney General, consumer-protection agency, employer benefits administrator, or financial institution. For example, an unauthorized premium payment can involve the card issuer or bank, while an employer-sponsored benefit complaint may require coordination with the employer or benefits administrator.
If regulatory and internal escalation do not resolve the dispute, review the insurance policy, endorsements, state law, and any applicable arbitration, appraisal, mediation, or litigation provisions. Insurance disputes can involve strict deadlines and policy-specific procedures, so substantial claims or coverage disputes may warrant advice from a qualified insurance attorney.
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