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- Spencer’s
About Spencer’s
Spencer’s, legally operated as Spencer Gifts LLC, is a North American specialty retailer known for graphic apparel, body jewelry, novelty gifts, décor, licensed merchandise, pop-culture products, party items, and sexual-wellness merchandise. The company began as a mail-order business in 1947 and opened its first physical retail store at Cherry Hill Mall in New Jersey in 1963.
Today, Spencer’s operates more than 670 retail locations across the United States and Canada, in addition to its e-commerce business at SpencersOnline.com. The company describes itself as a long-running destination for trend-driven, humorous, alternative, and lifestyle merchandise.
Spencer’s current headquarters and principal business address is 6826 Black Horse Pike, Egg Harbor Township, NJ 08234. Current official Terms, Privacy, Guest Services, and corporate website pages all continue to use this New Jersey address.
Quick Information
Corporate Phone Number
A current legal/corporate contact number published by Spencer’s is:
1-800-762-0419
This number continues to appear in Spencer’s legal, privacy, and program terms.
Customer Service Number
1-833-553-1595
Spencer’s current Guest Services page lists this as the main Customer Service number.
Corporate Office Address
Spencer Gifts LLC
6826 Black Horse Pike
Egg Harbor Township, NJ 08234
United States
Headquarters Address
Spencer Gifts LLC
6826 Black Horse Pike
Egg Harbor Township, NJ 08234
United States
Spencer’s current official website footer and Terms continue to identify this location as the business address.
Guest Services: GuestServices@spencersonline.com
Legal: legaldept@spencergifts.com
Current Spencer’s Privacy and Legal pages publish these addresses for customer and legal matters.
Industry
Specialty Retail, Apparel, Novelty Gifts, Body Jewelry, Lifestyle Merchandise, Pop Culture, Home Décor and E-Commerce
Founded
1947
Spencer’s began as a mail-order company and later opened its first retail store in 1963.
Number of Stores
670+ locations
Current official Spencer’s corporate information reports more than 670 locations throughout the U.S. and Canada.
Ownership
Privately held
Spencer Gifts LLC is not publicly traded and does not maintain a traditional public Investor Relations department.
Number of Employees
Spencer’s does not currently publish a precise audited employee total on its main public website.
The company operates a large permanent retail network as well as corporate, distribution, e-commerce, and seasonal support functions.
Corporate Office Hours
Spencer’s does not publish standard public walk-in hours for its Egg Harbor Township headquarters.
Customer Service hours vary and are published through the Guest Services page.
Website
https://www.spencersonline.com/
Store Locator
https://www.spencersonline.com/store-locator
Investor Relations
Not applicable.
Spencer Gifts LLC is privately held.
Careers Page
https://www.spencersonline.com/content.jsp?pageName=Careers
Spencer’s Products & Services
Spencer’s sells a broad assortment of trend-focused, licensed, novelty, personal, and lifestyle merchandise through its physical stores and e-commerce platform.
Graphic T-Shirts
Graphic tees are a major Spencer’s product category.
The company sells licensed music, entertainment, gaming, anime, pop-culture, humorous, and alternative-style shirts.
Hoodies and Sweatshirts
Spencer’s offers hoodies, sweatshirts, pullovers, and related casual apparel.
Styles frequently feature entertainment franchises, musicians, horror themes, anime, gaming, and other licensed properties.
Body Jewelry
Body jewelry is one of Spencer’s signature categories.
Products can include earrings, nose rings, septum jewelry, belly rings, lip jewelry, plugs, tunnels, and other piercing accessories.
Jewelry
Spencer’s sells necklaces, bracelets, rings, earrings, chains, chokers, and novelty jewelry.
Selections range from fashion pieces to licensed and alternative designs.
Licensed Merchandise
The retailer carries merchandise based on entertainment, music, anime, gaming, horror, television, movies, and other popular brands.
Licensed products can include apparel, accessories, décor, collectibles, mugs, and novelty merchandise.
Anime Merchandise
Anime-related products include shirts, hoodies, accessories, collectibles, décor, and gifts.
Current assortments reflect popular series and characters and change frequently.
Gaming Merchandise
Spencer’s sells gaming-inspired apparel, accessories, décor, collectibles, and novelty products.
The assortment includes both classic and current video-game franchises.
Horror Merchandise
Horror is a major seasonal and year-round category for Spencer’s.
Products can include shirts, home décor, accessories, drinkware, collectibles, and merchandise tied to horror films and characters.
Home Décor
Spencer’s sells room décor including posters, tapestries, lighting, wall art, lava lamps, decorative signs, and novelty furnishings.
The company is especially well known for unconventional and pop-culture-focused room accessories.
Lava Lamps
Lava lamps remain one of Spencer’s best-known legacy products.
The company has sold colorful decorative lighting for decades and continues to feature lava lamps as a core décor category.
Drinkware
Customers can purchase mugs, cups, glasses, tumblers, shot glasses, and other novelty drinkware.
Licensed and humorous designs are common throughout the category.
Party Products
Spencer’s sells party accessories, drinking games, decorations, novelty items, and celebratory merchandise.
Selection varies throughout the year.
Novelty Gifts
Novelty gifts include humorous products, gag gifts, collectibles, décor, desk items, accessories, and unconventional gift ideas.
The company positions these products around humor and individuality.
Personal Care
Spencer’s carries selected personal-care and lifestyle products.
The category may include grooming products, beauty-related merchandise, fragrance, accessories, and wellness products.
Sexual Wellness
Spencer’s identifies itself as a longtime retailer in the sexual-wellness category.
Products include adult-oriented wellness items and relationship products intended for adult customers.
Lingerie
The company sells lingerie and related apparel in selected stores and online.
Styles range from novelty and costume-inspired items to intimate fashion.
Collectibles
Spencer’s carries collectible merchandise based on entertainment, gaming, anime, horror, and pop-culture properties.
Availability varies frequently as new licensed products are introduced.
Online Shopping
Customers can shop at:
https://www.spencersonline.com/
The website supports product browsing, checkout, order tracking, returns, and account management.
Order Tracking
Customers can use Spencer’s online Order Status system to track qualifying orders.
Order information is accessible through the main website.
Returns
Spencer’s provides an online return process for qualifying merchandise.
Return eligibility can depend on product category, product condition, purchase method, and current policy.
Same-Day Delivery
Selected products and stores support same-day delivery where available.
Availability depends on the customer’s location and selected merchandise.
Spencer’s Nation
Spencer’s Nation is the company’s loyalty and membership program.
Members can receive program benefits, promotions, and other account-based features under current program terms.
Charitable Programs
Spencer’s supports charitable programs through its Boobies Make Me Smile initiative and other partnerships.
The company states that it has raised more than $10.5 million for organizations supporting young people affected by cancer.
Spencer’s Corporate Phone Numbers
Corporate Phone Number
1-800-762-0419
This number remains published through Spencer’s current legal and program materials.
Corporate Headquarters Number
1-800-762-0419
Headquarters Number
1-800-762-0419
Corporate Office Number
1-800-762-0419
Customer Service Number
1-833-553-1595
Current Guest Services contact.
Guest Services Number
1-833-553-1595
Guest Services Email
GuestServices@spencersonline.com.
Legal Department Number
1-800-762-0419
Legal Department Email
legaldept@spencergifts.com.
Spencer’s Nation Support
1-800-762-0419
Email:
guestservices@spencergifts.com.
Online Order Support
1-833-553-1595
Return Support
1-833-553-1595
Billing Number
Spencer’s does not publish a separate universal Billing Department number.
Use Guest Services:
1-833-553-1595
Toll-Free Number
1-800-762-0419
and:
1-833-553-1595
Sales Number
No separate nationwide Sales Department number is published.
Purchases are handled in stores and through SpencersOnline.com.
Local Store Number
Individual stores have local phone numbers.
Store Locator:
https://www.spencersonline.com/store-locator
Regional Office Number
Spencer’s does not publish one universal regional-office number.
International Number
Spencer’s operates in the United States and Canada but does not publish one universal international Customer Service line.
Emergency / After-Hours Number
Spencer’s does not publish a dedicated corporate emergency hotline.
Immediate police, fire, or medical emergencies should be directed to local emergency services.
Investor Relations Number
Not applicable.
Spencer’s is privately held.
Media / Press Contact
Spencer’s media contacts vary by campaign and press announcement.
Current corporate releases have used communications contacts through Spencer’s and affiliated media agencies.
Human Resources Number
Spencer’s does not publish one universal public applicant HR number.
Careers:
https://www.spencersonline.com/content.jsp?pageName=Careers
How to Reach a Real Person at Spencer’s
For online order, return, product, billing, shipping, or general Customer Service concerns, call 1-833-553-1595. Spencer’s current Guest Services page allows callers to request a callback rather than remaining on hold. Customers should have their order number, purchase date, item information, and account email ready before contacting support.
For store-specific problems, contact the individual Spencer’s store first. If the store cannot resolve the complaint, use Guest Services or email GuestServices@spencersonline.com. Legal or copyright matters should use legaldept@spencergifts.com instead of ordinary customer support.
Spencer’s Headquarters & Corporate Office Address
Spencer’s current official business and headquarters address is:
Spencer Gifts LLC
6826 Black Horse Pike
Egg Harbor Township, NJ 08234
United States
Current company footer, legal, privacy, and Guest Services pages all identify this address.
Egg Harbor Township Headquarters
6826 Black Horse Pike
Egg Harbor Township, NJ 08234
United States
This remains Spencer’s official corporate and legal address.
Legal Entity
Spencer Gifts LLC
Spencer’s current Terms explicitly identify this as the legal company conducting business.
Founding History
Spencer’s began in:
1947
as a mail-order company.
Its first retail store opened in:
1963
at:
Cherry Hill Mall, New Jersey.
Current Store Scale
Current official company information states:
670+ stores
across:
United States
and:
Canada.
E-Commerce Business
Spencer’s operates its online business through:
https://www.spencersonline.com/
Its e-commerce business supports product ordering, returns, order tracking, loyalty, and Guest Services.
Private Company Status
Spencer Gifts LLC is privately held.
It does not have a standalone NYSE or Nasdaq listing.
How to File a Complaint Against Spencer’s
Customers filing a complaint involving an order, store employee, damaged merchandise, refund, shipping issue, body jewelry, product quality, loyalty account, payment, or another Spencer’s transaction should keep the receipt or order confirmation, store location, purchase date, item information, photographs where relevant, and prior correspondence.
Step 1: Contact the Store or Guest Services
For a store purchase, begin with the manager at the Spencer’s location involved. For online purchases or broader Customer Service concerns, call 1-833-553-1595. Explain the problem clearly and provide the receipt or order number, item details, date, and requested resolution. Keep notes of the representative’s name and any case or callback details.
Step 2: Email Guest Services
If the issue is not resolved by phone or store management, email GuestServices@spencersonline.com. Include the order number, store location where relevant, purchase date, prior contacts, photographs, and a concise explanation of what remains unresolved. Keep the entire email thread for future escalation.
Step 3: Request Additional Management Review
If the first response does not resolve the complaint, ask Guest Services or the store manager for additional management review. Provide any previous case information and explain the resolution already offered. For loyalty-related issues, use the Spencer’s Nation support contact and retain screenshots of your account where appropriate.
Step 4: Send Formal Written Correspondence
For a serious unresolved complaint, written correspondence can be mailed to Spencer Gifts LLC, 6826 Black Horse Pike, Egg Harbor Township, NJ 08234. Include your name, contact information, order or transaction details, previous support history, and a chronological description of the issue. Send copies rather than originals of supporting records and retain proof of mailing.
Step 5: Use the Appropriate External Complaint Process if Necessary
If the matter remains unresolved, the correct external process depends on the complaint. Payment disputes can involve the card issuer, while general consumer complaints may be submitted to the relevant state Attorney General or consumer-protection agency. Spencer’s Terms specifically inform California consumers that they may contact the California Department of Consumer Affairs Complaint Assistance Unit at 800-952-5210.
