Terrible's
Terrible’s is a privately held convenience-store, fuel, car-wash, gaming, tavern, and entertainment business based in Las Vegas, Nevada. The operating company continues to identify itself legally as Terrible Herbst, Inc., although the customer-facing brand is generally presented simply as Terrible’s. Its operations include convenience stores and gas stations, car washes, gaming locations, taverns and restaurants, loyalty programs, promotional gaming, and related entertainment concepts.
The modern Terrible Herbst business was established in Las Vegas in 1959 under Jerry Herbst, who expanded the family fuel business and turned the distinctive Terrible Herbst name and cowboy logo into a recognizable Southern Nevada brand. The company remained closely associated with the Herbst family as it expanded beyond gasoline into convenience stores, car washes, gaming, taverns, and large-format travel-oriented locations. Current official materials continue to identify Terrible Herbst, Inc. as the company operating Terrible’s digital services.
Terrible’s today operates a large Southern Nevada-centered retail network. Its current Rewards information states that customers can participate at more than 190 locations, while its car-wash division separately advertises 85+ convenient car-wash locations. The broader brand portfolio also includes Terrible’s Casino, JETT Gaming, Terrible’s Road House, WSKY Bar + Grill, Skye Bar & Grill, The Ridge Bar & Grill, Millside Tavern, Rocky’s Bar + Grill, and other affiliated concepts.
Terrible’s does not currently publish a clearly verified universal corporate headquarters phone number on its official website.
Customers should use the relevant contact form or local location contact instead of relying on older directory numbers.
Terrible’s does not prominently publish one universal current Customer Service telephone number.
Customer feedback is routed through the official Contact page and Terrible’s+ app support.
Terrible Herbst, Inc.
5195 Las Vegas Blvd South
Las Vegas, NV 89119
United States
Terrible’s / Terrible Herbst, Inc.
5195 Las Vegas Blvd South
Las Vegas, NV 89119
United States
Current privacy, Rewards, sweepstakes, and legal materials repeatedly identify this address as the company or Terrible’s HQ address.
Terrible’s+ Rewards: promotions@terribles.com
For broader customer feedback, the company directs users to its official online Contact page.
Convenience Stores, Fuel Retail, Car Washes, Gaming, Taverns, Restaurants and Entertainment
1959
The Terrible Herbst business was established in Las Vegas in 1959 under Jerry Herbst.
Terrible’s does not currently publish a verified company-wide employee total on its official website.
Current Terrible’s Rewards materials refer to:
190+ participating locations.
85+ car-wash locations.
Current contest rules state that certain official materials are available at the corporate office Monday through Friday, excluding holidays, from 9:00 AM to 5:00 PM. This should not necessarily be interpreted as unrestricted public walk-in Customer Service hours.
https://www.terribles.com/careers/
The company advertises opportunities across convenience stores, car washes, corporate operations, and gaming.
Terrible’s operates convenience stores selling beverages, snacks, packaged food, everyday travel items, and other quick-purchase merchandise. Many locations are combined with fuel stations, gaming, or car-wash services.
Fuel sales are a core part of Terrible’s business. Participating locations provide gasoline to commuter, local, and highway customers, with fuel purchases also integrated into certain Terrible’s+ promotions.
Selected Terrible’s locations provide diesel fuel for qualifying vehicles. Availability and pump configuration vary by station.
Terrible’s+ Rewards allows members to earn points, receive promotional offers, play eligible in-app games, and redeem available rewards in stores and at fuel pumps. Rewards can be accessed through the member QR code or registered phone number.
Members can accumulate store points from qualifying transactions and redeem eligible C-Store rewards. Reward availability, expiration dates, and participating products vary according to current program terms.
Certain Terrible’s+ promotions provide fuel-related benefits or prizes. Members should review current in-app terms because eligibility and redemption requirements can change.
Shop, Spin & Win is an app-based promotional program where qualifying purchases can generate digital wheel spins. Current program materials show prizes such as fuel, beverages, snacks, candy, C-Store points, and car washes.
Terrible’s Tuesday provides eligible Rewards members with rotating Tuesday offers. Current program information states that members can redeem one participating free item during the applicable Tuesday promotional window, subject to availability.
Terrible’s operates more than 85 car-wash locations. Services vary by site and can include exterior washing, full-service options, free vacuums, and monthly unlimited plans.
Current car-wash memberships allow eligible customers to wash repeatedly during the monthly membership period. Published plans include different wash levels and recurring automatic billing.
Terrible’s operates gaming activities at qualifying Nevada locations and through affiliated concepts. Gaming services are restricted by applicable state laws, licensing, age requirements, and property-specific rules.
JETT Gaming is part of the broader Terrible’s brand portfolio and operates gaming-related services in Nevada. It is presented alongside Terrible’s Casino and the company’s hospitality concepts.
Terrible’s Casino provides regulated casino gaming subject to Nevada gaming requirements. Player-club benefits, free play, promotions, and gaming rewards are governed by separate casino terms.
Terrible’s operates and affiliates with several tavern and bar concepts, including WSKY Bar + Grill, Skye Bar & Grill, The Ridge Bar & Grill, Millside Tavern, and Rocky’s Bar + Grill.
Terrible’s Road House is a large-format fuel, convenience, and travel-oriented concept associated with the company’s Southern Nevada operations.
The Terrible’s+ app allows members to manage Rewards, view balances, activate offers, play eligible promotional games, and submit support requests.
Terrible’s supports local charities, sports partnerships, donations, and community initiatives through its Terrible’s Cares and partnership programs.
A current universal headquarters telephone number is not prominently published or verifiable through Terrible’s official website.
Not publicly listed as a dedicated current headquarters number.
Not publicly listed.
Not publicly listed.
Terrible’s currently routes general Customer Feedback through its online contact system rather than publishing one universal Customer Service phone number.
No single verified public nationwide support number is prominently published.
Rewards members should submit support through the Terrible’s+ app.
Email for Rewards questions:
promotions@terribles.com.
No universal verified toll-free corporate Customer Service number is currently published.
No universal public Sales Department number is published.
Terrible’s does not publicly list one general billing phone number.
Car-wash issues can be routed through the dedicated Car Wash option on Terrible’s official Contact page.
Gaming questions can be routed through the dedicated Gaming section on the Contact page.
No universal regional-office number is publicly listed.
Individual store contact information should be obtained from the applicable Terrible’s location.
Not applicable as a general customer-service category. Terrible’s operations are primarily U.S.-based.
No public corporate emergency hotline is listed.
Immediate medical, police, fire, fuel-spill, or safety emergencies should be reported to local emergency services and site management.
Not applicable.
Terrible Herbst, Inc. is privately held.
No permanent universal press telephone number is prominently published.
Press inquiries can be submitted through the dedicated Press & Media option on the Contact page.
No universal public HR number is listed.
Careers are handled through the company’s careers platform.
Not applicable for convenience stores. Tavern, restaurant, casino, or affiliated hospitality bookings should be handled with the specific venue.
For an issue involving a convenience-store purchase, fuel transaction, employee interaction, car wash, promotion, or location condition, the most effective first step is to speak with the manager at the specific Terrible’s location. Bring or retain the receipt, location address, date and time, pump number or car-wash information where relevant, and the payment method used. Location management can often address straightforward service or transaction concerns faster than corporate escalation.
If the issue remains unresolved, use the appropriate department on Terrible’s official Contact page. Current options include Careers, Car Wash, Terrible’s Mobile App, Gaming, Customer Feedback, Press & Media, Donations & Partnerships, and General Inquiries. Rewards members can also submit a support ticket through the app’s Feedback area.
For a serious corporate matter, correspondence can be sent to Terrible’s HQ, 5195 Las Vegas Blvd South, Las Vegas, NV 89119. Clearly state the location involved, prior contact history, transaction details, and requested resolution so the complaint can be routed to the appropriate team.
Terrible Herbst, Inc.
5195 Las Vegas Blvd South
Las Vegas, NV 89119
United States
Current official privacy materials define Terrible Herbst, Inc. at 5195 Las Vegas Blvd S, while current Rewards terms explicitly refer to the same address as Terrible’s HQ.
5195 Las Vegas Blvd South
Las Vegas, NV 89119
The same address is used for corporate promotions, legal notices, Rewards correspondence, and current official sweepstakes documentation.
Terrible Herbst, Inc.
Attn: Legal Department
5195 Las Vegas Blvd South
Las Vegas, NV 89119
Current Terrible’s terms use this address for arbitration opt-out notices.
For Terrible’s+ Rewards written correspondence
Terrible’s HQ
Attn: Terrible’s+ Rewards Program
5195 Las Vegas Blvd South
Las Vegas, NV 89119.
Complaints can involve fuel purchases, store service, products, car washes, Rewards, gaming, taverns, promotions, payment issues, or employee interactions. Keep the receipt, store address, date and time, pump or car-wash information, screenshots from the app, payment records, and names of any employees already contacted.
Begin at the Terrible’s location where the issue occurred and ask for the manager. Explain the complaint in a factual timeline and provide the receipt or transaction details. For a fuel or car-wash complaint, identify the exact pump, lane, membership, or service used so management can investigate the correct transaction.
If the complaint involves Car Wash, Gaming, the Mobile App, Careers, donations, or another specialized service, use the corresponding department on Terrible’s Contact page. Rewards problems can be submitted through the app’s Feedback section, and current Rewards correspondence can also use promotions@terribles.com.
If the local employee or first support response does not resolve the issue, request a store manager, area manager, department supervisor, or other management review. Provide the previous response, receipt, photographs, membership details, and the resolution you are requesting.
Submit the complaint through Terrible’s official online Customer Feedback or General Inquiries channel. A written complaint creates a clearer record than repeated informal conversations. Save copies, screenshots, support-ticket numbers, and any responses.
For a serious unresolved issue, write to Terrible Herbst, Inc., 5195 Las Vegas Blvd South, Las Vegas, NV 89119. Include your full contact information, location involved, dates, transaction information, prior communications, and the specific resolution you want.
If the complaint involves a formal contractual dispute under Terrible’s digital or Rewards terms, review the current Terms carefully. The Terms provide for binding arbitration through JAMS for many disputes and provide a 30-day arbitration opt-out procedure sent to the Legal Department at the Las Vegas headquarters.
Fuel-pump accuracy concerns may fall under the applicable state weights-and-measures authority, gaming complaints may fall under Nevada gaming regulators, food or sanitation issues may fall under health authorities, and regulated alcohol matters may involve the appropriate licensing agency. The correct regulator depends on the complaint.
For unresolved card charges or disputed transactions, contact the card issuer or payment provider after attempting resolution with Terrible’s. General consumer complaints can also be filed with the Nevada Attorney General or another appropriate state consumer-protection agency based on the location and nature of the transaction.
Terrible’s current Terms state that covered disputes are generally subject to individual binding arbitration through JAMS, although qualifying small-claims matters and certain injunctive disputes are treated differently. The arbitration can occur in Las Vegas or the county where the consumer resides as provided by the current terms. Review the latest Terms before beginning a formal dispute.
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