NV Energy Headquarters & Corporate Office

About NV Energy

NV Energy is Nevada’s principal regulated electric utility and also provides natural-gas service in portions of northern Nevada. The company operates through two principal utility subsidiaries, Nevada Power Company and Sierra Pacific Power Company, both doing business under the NV Energy name. Nevada Power traces its corporate history to 1929, while Sierra Pacific Power was incorporated in 1912.

The company serves residential, commercial, industrial, government, and other energy customers throughout Nevada. Its activities include electricity generation, transmission and distribution, natural-gas distribution in northern Nevada, renewable-energy integration, energy-efficiency programs, outage restoration, electric-vehicle initiatives, business energy services, and infrastructure development. Current NV Energy information states that the utility provides energy services to more than 1.5 million customers across Nevada while also supporting a state economy that receives tens of millions of tourists annually.

NV Energy is part of Berkshire Hathaway Energy, which in turn is controlled by Berkshire Hathaway Inc. The company remains regulated by the Public Utilities Commission of Nevada. Brandon Barkhuff currently serves as President and CEO. His leadership has included efforts to address billing accuracy and customer-service concerns, including the company’s 2026 resolution providing more than $63 million in refunds and interest to customers affected by residential rate misclassification.

NV Energy Headquarters & Corporate Office Address

Current Headquarters

NV Energy
6226 W. Sahara Avenue
Las Vegas, NV 89146
United States

NV Energy’s current official Contact Us page identifies 6226 W. Sahara Avenue as its Corporate Headquarters.

Corporate Office

Nevada Power Company d/b/a NV Energy
6226 West Sahara Avenue
Las Vegas, NV 89146

Current SEC filings also identify this as Nevada Power Company’s principal executive office.

Mailing Address

For Southern Nevada general correspondence

P.O. Box 98910
Las Vegas, NV 89151-0001

For Northern Nevada general correspondence

P.O. Box 10100
Reno, NV 89520.

Other Important Address

Northern Nevada utility operations also use

Sierra Pacific Power Company
6100 Neil Road
Reno, NV 89511

Current SEC filings identify this as Sierra Pacific Power Company’s principal executive office.

Quick Information

Corporate Phone Number

702-402-5000

This is the verified principal executive office number for Nevada Power Company at NV Energy’s Las Vegas headquarters.

Customer Service Number

Southern Nevada

702-402-5555

Northern Nevada

775-834-4444

Customer Service is available 24/7.

Corporate Office Address

6226 W. Sahara Ave., Las Vegas, NV 89146

Headquarters Address

6226 W. Sahara Ave., Las Vegas, NV 89146

Email

Customer Service: CustomerService@nvenergy.com

Southern Business Services: BusinessServices@nvenergy.com

Northern Business Services: BusinessSolutionsNorth@nvenergy.com.

Industry

Electric Utilities, Natural Gas Utilities, Energy Generation, Transmission, Distribution, Renewable Energy and Energy Services

Founded

NV Energy’s predecessor utilities include

Sierra Pacific Power Company, incorporated 1912

Nevada Power Company, incorporated 1929.

Number of Employees

NV Energy does not prominently publish a simple current standalone employee total on its consumer Contact pages.The company is part of the broader Berkshire Hathaway Energy organization.

Number of Customers

More than 1.5 million customers

NV Energy provides energy services throughout Nevada.

Corporate Office Hours

Public walk-in hours for the headquarters are not prominently published.Residential Customer Service is available 24 hours a day, seven days a week.

Website

https://www.nvenergy.com/

Investor Relations / Careers Page

NV Energy itself is not separately publicly traded.

Careers

https://careers.nvenergy.com/

NV Energy Products & Services

Residential Electricity Service

NV Energy provides electric service to homes across its Nevada service territories. Services include meter reading, monthly billing, electricity delivery, outage restoration, new-service connections, payment arrangements, energy-efficiency assistance, and other customer programs.

Commercial Electricity Service

Businesses can obtain electric service, account support, energy-efficiency assistance, demand-management information, construction coordination, and other commercial energy solutions through NV Energy.

Natural Gas Service

Sierra Pacific Power Company provides regulated natural-gas service in portions of northern Nevada. Customers in applicable areas can receive gas distribution, emergency response, billing, meter services, and safety support.

Electric Generation

NV Energy owns and operates generation resources that produce electricity for Nevada customers. Its generation portfolio has historically included natural gas, renewable energy, and other resources supplemented by purchased power.

Electricity Transmission

The company operates transmission infrastructure that moves high-voltage electricity between generation facilities, substations, regional grid connections, and local distribution systems.

Electricity Distribution

NV Energy maintains distribution lines, substations, transformers, meters, and associated infrastructure that deliver electricity to homes and businesses throughout its service territory.

Renewable Energy

NV Energy continues to add renewable resources such as solar and geothermal power to its portfolio. Renewable-energy development forms a major part of the company’s long-term resource and emissions planning.

Energy Efficiency Programs

Residential and commercial customers can access energy-saving programs designed to reduce electricity consumption and lower operating costs. Programs vary over time and can include equipment incentives, efficiency assessments, and specialized business initiatives.

Electric Vehicle Programs

NV Energy supports electric-vehicle adoption through charging-infrastructure programs, rates, education, and utility planning. Availability and incentives depend on current regulatory approvals and customer eligibility.

Outage Reporting

Customers can report outages and obtain restoration information through NV Energy’s outage systems. Dedicated emergency lines are also available for outages, gas leaks, sparking lines, and other safety concerns.

Business Solutions

NV Energy’s Business Solutions Centers help commercial customers with energy services, efficiency, billing, and business-specific programs.

Southern Nevada

702-402-1000

Northern Nevada

775-473-6998.

New Construction and Development

Builders, developers, homeowners, and businesses planning new electrical or gas service can work through NV Energy’s New Development Center. This process handles project initiation, design coordination, contracts, inspections, and related utility infrastructure requirements.

Payment Assistance

NV Energy offers customer-assistance resources for households having difficulty paying utility bills. Programs can include payment arrangements, energy assistance referrals, and other forms of qualifying support.

Tree Trimming and Line Safety

Customers can request assistance with vegetation near utility infrastructure. Tree-trimming services and safety coordination help reduce outage and electrical hazards.

Call Before You Dig

NV Energy participates in Nevada’s 811 utility-locate system. Customers and contractors should request underground utility marking before excavation to help prevent serious injuries and service damage.

NV Energy Corporate Phone Numbers

Corporate Phone Number

702-402-5000.

Corporate Headquarters Number

702-402-5000

Headquarters Number

702-402-5000

Corporate Office Number

702-402-5000

Customer Service Number

Southern Nevada

702-402-5555

Northern Nevada

775-834-4444.

Customer Support Number

Southern Nevada toll-free

800-331-3103

Northern Nevada toll-free

800-962-0399

Toll-Free Number

800-331-3103 for Southern Nevada

800-962-0399 for Northern Nevada.

Sales Number

NV Energy does not operate a conventional retail sales department.Business customers can use the Business Solutions numbers listed below.

Billing Number

Billing questions are handled through Customer Service

702-402-5555 in Southern Nevada

775-834-4444 in Northern Nevada.

Southern Nevada Business Number

702-402-1000

Toll-free

866-791-0345.

Northern Nevada Business Number

775-473-6998

Toll-free

877-377-6387.

Regional Office Number

Northern Nevada principal utility office

775-834-4011

Sierra Pacific Power Company uses this number for its Reno executive office.

Branch Office Number

Local operations and development centers use specific telephone numbers according to the project and region.There is no single universal branch-office number.

International Number

Not applicable as a conventional international Customer Service line.NV Energy primarily serves customers in Nevada.

Emergency / After-Hours Number

Southern Nevada outages and emergencies

702-402-2900

Northern Nevada gas leaks, outages and emergencies

775-834-4100

For sparking power lines, gas-related immediate dangers, fire, or life-threatening emergencies, call 911 first.

Investor Relations Number

NV Energy is part of Berkshire Hathaway Energy and is not independently publicly traded.Corporate financial matters are handled through the parent-company structure.

Media / Press Number

Southern Nevada 24-hour Media Line

702-402-1081

Northern Nevada 24-hour Media Line

775-834-4252.

Human Resources Number

NV Energy does not publish one general applicant HR phone on its Careers FAQ.

Career-related questions

HumanResources@nvenergy.com.

Spanish Customer Service

Southern Nevada

702-402-5554

Northern Nevada

775-834-4700.

TTY / Accessibility

711

Available 24 hours a day for customers using telecommunications-relay services.

How to Reach a Real Person at NV Energy

For residential billing, payments, service connections, outages, meter questions, or account problems, call the service line for the correct region. Southern Nevada customers should use 702-402-5555, while northern Nevada customers should use 775-834-4444. Both lines are available 24/7. Calling the correct regional number is important because Nevada Power and Sierra Pacific Power operate different utility territories.

Before calling, have the account holder’s name, service address, account number, telephone number, billing statement, meter information if relevant, and any prior case number ready. Business customers should instead call 702-402-1000 in Southern Nevada or 775-473-6998 in Northern Nevada because those teams are set up to handle commercial accounts, demand, construction, and business-program questions.

For an outage or utility emergency, do not wait for ordinary Customer Service. Southern Nevada customers should call 702-402-2900, while northern Nevada customers should use 775-834-4100. If there is a sparking power line, gas danger, fire, or an immediate threat to life, call 911 first.

How to File a Complaint Against NV Energy

Complaints may involve billing, rates, deposits, incorrect account classification, service disconnection, meter readings, outages, construction delays, renewable-energy programs, property damage, or Customer Service. Before escalating, gather the account number, bills, meter readings or photographs where relevant, payment records, service address, outage information, emails, and previous case numbers.

Step 1: Contact Customer Service

Begin by calling 702-402-5555 in Southern Nevada or 775-834-4444 in Northern Nevada. Explain the issue clearly and ask the representative to document the complaint. Provide the affected bill, service date, meter reading, payment, or outage details and request a reference number. Because Customer Service is available 24/7, most routine account disputes should start through this channel.

Step 2: Contact the Relevant Department

If the issue involves a commercial account, new development, tree trimming, outage, gas emergency, or another specialized matter, use the appropriate department rather than repeatedly contacting general Customer Service. Business Solutions, the New Development Center, and emergency operations have dedicated teams and direct numbers. Providing the correct department with technical documents and prior case information can significantly improve resolution time.

Step 3: Request Supervisor or Management Review

If the first representative cannot correct the problem, request a supervisor or escalation specialist. Explain the earlier interactions and provide the existing complaint number. For billing disputes, ask for a clear explanation of the tariff, rate classification, usage, meter data, deposit, fee, or adjustment causing the disputed amount. Keep notes of the supervisor’s name and any promised correction date.

Step 4: Use the Company’s Written Complaint Channel

Written complaints can be sent through NV Energy’s official contact channels or by email to CustomerService@nvenergy.com. Customers can also use the published mailing address for their region. Include the account number, service address, disputed amounts or dates, previous case numbers, and the exact resolution requested. Written communication is particularly useful when a dispute involves multiple billing cycles or extensive documentation.

Step 5: Contact Corporate Headquarters

For an unresolved serious corporate matter, send correspondence to NV Energy, 6226 W. Sahara Avenue, Las Vegas, NV 89146. Include a concise chronology, copies of supporting bills, prior case numbers, and any written decisions already received. Corporate correspondence should supplement rather than replace regulatory deadlines or emergency reporting procedures.

Step 6: Use the Specialized Complaint or Dispute Department

Some matters require specialized handling, such as disputed rates, new-development contracts, service reliability, customer refunds, or claims involving property damage. Use the department connected to the issue and request a written determination whenever possible. Customers affected by special programs, investigations, or refund initiatives should follow the instructions NV Energy publishes for that specific matter. In 2026, for example, the company established a major refund process related to residential-rate misclassification.

Step 7: File With the Appropriate Regulator

If an unresolved complaint concerns regulated electric or natural-gas service, customers can contact the Public Utilities Commission of Nevada (PUCN). The PUCN regulates utility rates and service and can review qualifying complaints after the customer has attempted to resolve the issue directly with NV Energy. Keep bills, Customer Service case numbers, written responses, and other documentation available for the regulator.

Step 8: Use Consumer Protection or Financial Dispute Options

Certain billing practices, misleading communications, fraud, or broader consumer-protection concerns can also involve the Nevada Attorney General’s Bureau of Consumer Protection. Payment-card disputes may involve a bank or card issuer, while suspected utility scams should be reported through NV Energy’s fraud-reporting channels and, when appropriate, law enforcement. The Attorney General’s Bureau of Consumer Protection participated in the 2026 NV Energy rate-misclassification resolution.

Step 9: Consider Formal Legal or Arbitration Procedures

If the complaint cannot be resolved through Customer Service, management review, written complaints, or utility regulators, review the applicable tariff, service agreement, state utility law, and any contractual dispute provisions. Significant property damage, construction disputes, or other claims may involve formal administrative or legal proceedings. Preserve every bill, meter record, photograph, estimate, communication, and agency decision before considering legal action, and obtain qualified advice when the value or complexity of the dispute warrants it.