Zappos
Zappos.com LLC is an American online footwear and clothing retailer founded in 1999 by Nick Swinmurn. The business originally launched under the name ShoeSite.com after Swinmurn recognized that consumers had limited options for buying shoes online despite the enormous size of the U.S. footwear market. The company soon adopted the name Zappos, derived from the Spanish word “zapatos,” meaning shoes. Under early leadership that included Tony Hsieh, Zappos became widely known not only for online shoe retailing but also for an unusually strong focus on customer service, company culture, free shipping, and easy returns.
Today, Zappos primarily operates as an online footwear and apparel retailer offering shoes, sneakers, boots, sandals, clothing, bags, accessories, and other products from hundreds of major brands. Current company marketing emphasizes footwear from brands such as Nike, HOKA, adidas, New Balance, Crocs, and Sam Edelman, along with products for men, women, and children. Zappos provides online ordering, account management, shipping, returns, refunds, customer reviews, product discovery, gift cards, and round-the-clock Customer Loyalty Team support. The company’s service model continues to differentiate it from many conventional online retailers.
Amazon completed its acquisition of Zappos in November 2009 after announcing the all-stock transaction earlier that year. Zappos.com LLC remains a subsidiary of Amazon.com, Inc. rather than an independent public company. Although Amazon owns the business, Zappos continues to operate under the Zappos brand and retains its Las Vegas identity. Current Zappos Terms of Use identify 400 East Stewart Avenue in Las Vegas as the company’s official address, and the 2025 vendor guide also uses the same location as the corporate buyer and billing address.
Zappos.com LLC
400 East Stewart Avenue
Las Vegas, NV 89101
United States
Current Zappos Conditions of Use identify this Las Vegas address as the company’s official address. Current vendor documentation also uses it for Zappos.com LLC corporate purchasing and billing purposes.
400 East Stewart Avenue
Las Vegas, NV 89101
United States
This location remains associated with Zappos corporate operations, vendor administration, business functions, and the company’s long-standing Las Vegas presence.
Zappos.com LLC
400 East Stewart Avenue
Las Vegas, NV 89101
United States
Current Terms identify this address as the principal company address for general legal purposes.
Zappos Legal Department
1245 E Washington Avenue
Madison, WI 53703
United States
Zappos currently uses this address for certain specialized legal and identity-theft record requests. Customers should use it only when specifically instructed by Zappos rather than as a general Customer Service mailing address.
1-800-927-7671
This is Zappos’ primary public nationwide telephone contact and the strongest current verified company support number.
1-800-927-7671
Zappos’ Customer Loyalty Team is available 24 hours a day, seven days a week.
400 East Stewart Avenue, Las Vegas, NV 89101, United States.
400 East Stewart Avenue, Las Vegas, NV 89101, United States.
cs@support.zappos.com
Zappos currently uses this email for Customer Service and certain account-related requests. Other official materials also reference Zappos Customer Loyalty Team email channels.
Online retail, footwear, apparel, accessories, e-commerce, and consumer goods.
1999 by Nick Swinmurn.
Amazon.com, Inc.
Zappos.com LLC is a wholly owned Amazon subsidiary.
24 hours a day, seven days a week, 365 days a year by telephone.
Zappos is an Amazon subsidiary and does not maintain a separate public shareholder Investor Relations department.
Zappos offers a broad selection of casual, athletic, dress, work, comfort, and specialty footwear from hundreds of brands.
Customers can shop running shoes, training shoes, basketball footwear, walking shoes, trail footwear, and other performance categories.
Products include sneakers, boots, sandals, heels, flats, loafers, athletic shoes, and other women’s styles.
Zappos carries athletic shoes, boots, dress shoes, casual footwear, sandals, work shoes, and other men’s categories.
The retailer offers footwear for infants, toddlers, children, and teenagers across athletic, casual, school, and seasonal categories.
Zappos sells shirts, pants, jackets, activewear, dresses, outerwear, and other apparel from a range of brands.
Customers can purchase backpacks, handbags, wallets, belts, hats, socks, and other accessories.
Zappos.com allows customers to search products, place orders, save payment and shipping information, and track purchases through their online accounts.
Zappos promotes free standard shipping on qualifying orders as part of its customer-service proposition.
Eligible Zappos orders can generally be returned under the company’s current return policies without return shipping charges.
The Zappos platform allows verified and other qualifying customers to post product reviews that can help other shoppers evaluate fit, comfort, quality, and performance.
Zappos maintains a 24/7 Customer Loyalty Team to assist with orders, returns, refunds, product questions, account issues, and other shopping concerns.
1-800-927-7671
This is the strongest current verified nationwide public telephone number associated with Zappos.
1-800-927-7671
Zappos does not prominently publish a separate executive-office switchboard, so the Customer Loyalty Team is the best public starting point.
1-800-927-7671
General callers can use this number when they need assistance or appropriate routing.
1-800-927-7671
This is the primary verified public contact for the Zappos organization.
1-800-927-7671
Zappos publishes this number for its Customer Loyalty Team.
1-800-927-7671
The Customer Loyalty Team is available 24/7 for orders, returns, refunds, account issues, and other concerns.
1-800-927-7671
This is Zappos’ primary toll-free U.S. support number.
+1-702-943-7909
Zappos publishes this number for customers outside the United States who need assistance, although the company currently does not offer international shipping.
1-800-927-7671
Customers needing order changes, cancellations, tracking help, or general order assistance can call this number.
1-800-927-7671
Zappos Customer Loyalty Team representatives can assist with qualifying return and refund questions.
1-800-927-7671
Customers can contact the Customer Loyalty Team regarding account and privacy-related requests, with specialized written procedures available for certain requests.
Not applicable at Zappos level.
Zappos is an Amazon subsidiary. Public shareholder matters are handled through Amazon Investor Relations.
For an order, return, refund, product question, account problem, or shipping concern, call Zappos at 1-800-927-7671. The Customer Loyalty Team is available 24 hours a day, seven days a week, making this one of the most direct customer-service channels among major online retailers.
Before calling, have the Zappos account email address, order number, product information, shipping address, tracking information, and payment details available where necessary. Customers should not send passwords or unnecessary full payment-card information through ordinary email.
Customers outside the United States can call +1-702-943-7909. Zappos currently does not ship internationally, but international callers may still use this number for questions related to existing accounts or transactions.
Complaints may involve orders, refunds, returns, defective products, shipping, account access, reviews, privacy, or Customer Service. Before escalating, gather the order number, receipt or payment record, tracking information, photographs where relevant, and previous communications.
Call Zappos at 1-800-927-7671. Explain the problem clearly and provide the order, account, and product details necessary for investigation.
Returns and order problems should remain with the Customer Loyalty Team, while privacy, identity-theft, legal, or account-security matters may require specialized Zappos or Amazon teams.
If the first representative cannot resolve the complaint, request additional review by a senior Customer Loyalty Team member or supervisor.
Email cs@support.zappos.com from the address associated with the customer’s account when written documentation is needed. Include the order information and requested resolution.
Serious unresolved company-level matters can be directed to Zappos.com LLC, 400 East Stewart Avenue, Las Vegas, NV 89101.
Privacy, identity theft, intellectual property, account security, and legal complaints may require specialized procedures beyond ordinary Customer Service.
Online retail, advertising, privacy, and consumer complaints may involve the Federal Trade Commission, state attorneys general, privacy regulators, or other applicable authorities.
Customers with unresolved purchase disputes can contact their state consumer-protection agency. Unauthorized or incorrectly processed payment transactions may also be disputed with the card issuer where appropriate.
For substantial financial loss, privacy harm, account fraud, or contractual disputes, review Zappos’ current Conditions of Use and applicable Amazon-related policies. Preserve order records, correspondence, account information, and payment evidence and seek qualified legal advice when necessary.
Ramona Tire is an automotive service company that provides a wide range of tire and…
Car-X Tire & Auto is a well-known automotive service chain in the United States, specializing…
Curo Financial Technologies Corp. is a company that provides a range of financial services, primarily…
Enova International, Inc. is a financial technology (fintech) company that provides online financial services to…
Community Choice Financial Inc. (CCFI) is a financial services company that provides a variety of…
Smile Brands Inc. is a leading provider of business support services to dental practices in…
This website uses cookies.