Mutual of Omaha
Mutual of Omaha is a major U.S. insurance and financial-services organization headquartered in Omaha, Nebraska. The company was founded in 1909 as Mutual Benefit Health & Accident Association and began conducting business in 1910. Over more than a century, it developed into a Fortune 500 organization providing life insurance, Medicare Supplement coverage, disability and workplace benefits, dental insurance, annuities, retirement products, investment services, institutional investment products, and related financial services throughout the United States.
Mutual of Omaha operates through a group of related entities, including Mutual of Omaha Insurance Company and United of Omaha Life Insurance Company. Following a recent corporate reorganization, Mutual of Omaha Holding Company now serves as the ultimate parent of the enterprise’s affiliates and subsidiaries. Unlike a conventional publicly traded insurer, the organization retains a mutual ownership structure centered on its policyholders. Current financial information reports approximately $55 billion in enterprise assets, $4.4 billion in statutory surplus, and 23 million individuals served across its insurance and financial solutions.
The company is led by Chairman and CEO James T. Blackledge and employs more than 6,000 associates nationwide. Mutual of Omaha is also in the middle of an important headquarters transition. Its longstanding administrative headquarters remains at 3300 Mutual of Omaha Plaza, Omaha, NE 68175, while a new 44-story downtown headquarters at 14th and Farnam Streets has been under construction and was scheduled for completion in fall 2026. As of the latest official October 2026 information located, Mutual’s website still lists the existing Midtown campus as the administrative office, so the new tower should not yet be substituted as the verified legal mailing address without a formal company update.
Mutual of Omaha Insurance Company
3300 Mutual of Omaha Plaza
Omaha, NE 68175
United States
Mutual of Omaha’s 2025 statutory filing identifies this as its Main Administrative Office, mailing address, and primary location of books and records. It remains the safest verified corporate address until the company formally changes its published address to the new downtown tower.
3300 Mutual of Omaha Plaza
Omaha, NE 68175
Corporate Phone: 402-342-7600
This phone and address remain listed in the company’s current statutory filings.
Mutual of Omaha
3300 Mutual of Omaha Plaza
Omaha, NE 68175
The same address is currently used for many individual-policy, investment, insurance, and administrative communications.
Future Downtown Headquarters
14th and Farnam Streets
Downtown Omaha, Nebraska
The 44-story, approximately 677-foot tower is designed as an 800,000-square-foot hybrid workplace. Mutual of Omaha continued to describe the building as its future headquarters in 2026.
Mutual of Omaha’s long-established Midtown campus around 33rd and Farnam has served the company for decades and remains in current use during the transition. Once the downtown headquarters officially replaces it, 3300 Mutual of Omaha Plaza should be relabeled as the former headquarters rather than continuing to be shown as current.
402-342-7600.
800-775-6000
This is Mutual of Omaha’s current primary Customer Service number for individual policy owners.
3300 Mutual of Omaha Plaza, Omaha, NE 68175
3300 Mutual of Omaha Plaza, Omaha, NE 68175
The new downtown tower is expected to replace this address after the transition is formally completed.
Media: newsroom@mutualofomaha.com
Mutual of Omaha does not publish one universal unsecured email for every policyholder issue. Product and policy questions are generally handled through secure account access or specialized service channels.
Insurance, Life Insurance, Health Insurance, Workplace Benefits, Medicare Supplement, Annuities, Investments and Financial Services
1909.
6,000+ associates nationwide.
Mutual currently reports 23 million individuals served, more than 6.7 million policies in force, and approximately $55 billion in enterprise assets.
Corporate offices do not publish standard public walk-in hours. Individual policy Customer Service hours vary by product, with many individual-policy teams operating during weekday business hours.
https://www.mutualofomaha.com/
https://www.mutualofomaha.com/about/investor-relations
Mutual of Omaha and United of Omaha offer life-insurance products designed to provide financial protection to beneficiaries after the insured person’s death. Available options can include term, whole-life, and other forms of individual life coverage depending on state, age, underwriting, and product availability.
Guaranteed whole life coverage is designed particularly for older customers seeking permanent insurance with simplified eligibility. These policies can help beneficiaries manage final expenses or other financial needs and are offered without the same medical underwriting required by many traditional life policies.
Mutual of Omaha provides Medicare Supplement policies designed to work alongside Original Medicare Parts A and B and reduce certain out-of-pocket healthcare expenses. Plans differ by state and standardized plan type, and the company currently provides specialized Medicare sales and policyholder support.
Mutual offers individual dental-insurance products and dental savings options in qualifying markets. Current products can include benefits for preventive care, basic services, major dental work, and access to participating dental-provider networks.
Mutual of Omaha provides disability-income and workplace disability products intended to replace part of an individual’s income when an eligible illness or injury prevents work. Coverage structures differ between individually purchased policies and employer-sponsored benefits.
Employers can offer Mutual of Omaha insurance benefits to employees, including life, disability, accident, critical illness, and other workplace protection. The company maintains dedicated Customer Service and claims teams for employer-sponsored coverage.
Accident coverage can provide specified benefits for qualifying accidental injuries and related medical events. Policies and benefit levels vary according to employer plans or individual product terms.
Critical illness coverage provides benefits following qualifying diagnoses or medical events defined by the policy. The benefit can help customers manage expenses that may not be fully addressed through ordinary medical insurance.
Mutual of Omaha offers annuity products intended to help customers plan for retirement and generate income. Current service support for annuity customers is separate from ordinary individual-health and life-policy support.
The organization offers retirement-related products and financial solutions for individuals, employers, and institutions. Availability depends on customer type, plan design, and the Mutual of Omaha entity providing the product.
Mutual of Omaha Investor Services, Inc., also doing business as Mutual of Omaha Financial Advisors, offers securities and investment-advisory services through registered representatives and investment adviser representatives. Its current administrative address is 3300 Mutual of Omaha Plaza.
Financial professionals affiliated with Mutual of Omaha can assist customers with insurance needs, retirement considerations, investment strategy, income planning, and other long-term financial goals. Advice and available products depend on the representative’s licenses and registrations.
Mutual of Omaha provides investment solutions to institutional customers. These products form part of the company’s broader asset-management and financial-services activities.
Mutual maintains dedicated claims teams for life insurance, health coverage, employer-sponsored policies, and other products. Individual life-insurance death claims can be initiated online or through 888-493-6902.
Policyholders can register for Mutual of Omaha’s secure Customer Access system to review policies, update information, make payments, and manage qualifying account functions online.
402-342-7600.
402-342-7600
402-342-7600
402-342-7600
800-775-6000
For individual policy owners.
800-775-6000
800-655-5142.
866-248-2851.
888-493-6902
For individual life-insurance death claims.
800-775-8805
This number is published for certain employer-provided life-insurance claims.
800-646-7592.
800-877-5176.
800-369-3809.
800-524-2324.
800-775-6000.
888-981-5642
This is one currently published Medicare Supplement sales number.
800-775-1000.
800-228-2499
For Mutual of Omaha Investor Services and financial-advisory matters.
800-867-6873.
800-693-6083
800-847-9785.
Multiple product-specific toll-free numbers are used. For ordinary individual-policy service, use 800-775-6000.
Individual billing questions normally route through 800-775-6000. Specialized group and product billing can use other departments.
Mutual of Omaha primarily serves customers in the United States and does not publish one universal international consumer-service line.
Mutual of Omaha is an insurance and financial-services company rather than an emergency-response organization and does not publish a general corporate emergency number.
Mutual is policyholder-owned rather than publicly traded, so it does not maintain conventional shareholder Investor Relations. Its financial and institutional disclosures are available through the Investor Relations webpage.
402-351-5168
Email: newsroom@mutualofomaha.com.
No universal public HR number is prominently listed.
https://www.mutualofomaha.com/careers/
Not applicable.
For most individually purchased insurance policies, begin with 800-775-6000. Have the policyholder’s full name, policy number, date of birth, mailing address, and a clear description of the request available. If the coverage was obtained through an employer, use 800-655-5142 instead, because workplace policies are handled through a separate service structure.
Claims should be routed directly to the relevant claims team rather than ordinary Customer Service whenever possible. For example, an individual life-insurance death claim can begin at 888-493-6902, while annuity customers can use 800-646-7592. Investment and advisory clients should use the Investor Services team at 800-228-2499. Choosing the product-specific line reduces transfers and helps the customer reach an employee who can access the correct policy system.
For a complicated complaint, keep records of every prior call, including the representative’s name, date, case number, claim number, policy number, and any documents submitted. If a local agent or financial professional is involved, that person can also help identify the correct internal service or escalation department.
Complaints can involve policy servicing, premiums, claims, annuities, employer benefits, Medicare Supplement coverage, dental insurance, investment services, agent conduct, billing, or a denied benefit. Before escalating, gather the policy or account number, claim number, correspondence, explanation-of-benefits documents, payment history, denial letters, and notes from earlier calls.
Start with 800-775-6000 for an individual policy or the appropriate product-specific Customer Service number. Clearly explain the issue, identify the policy involved, and ask the representative to document the complaint. Request a reference or case number and note the employee’s name and the date of the conversation.
Claims, annuities, group coverage, Medicare Supplement, dental, and investments have separate service teams. A disputed life claim, for example, should be directed to the life-claims department, while a securities issue belongs with Mutual of Omaha Investor Services. Use the department that actually controls the decision rather than repeatedly calling general Customer Service.
If the first representative cannot resolve the matter, ask for a supervisor or experienced case reviewer. Explain the prior response, provide the case number, and identify the specific decision or delay you are challenging. Request that the supervisor document the escalation and explain what additional evidence is required.
Submit a written complaint through the secure policyholder portal or by written correspondence to Mutual of Omaha. Include the policy number, claim number, dates, prior contacts, disputed amount or decision, and the remedy requested. Written communication is especially useful for disputed claims, premium issues, and complaints involving representations made by an agent.
For a serious unresolved complaint, write to Mutual of Omaha, 3300 Mutual of Omaha Plaza, Omaha, NE 68175. Attach copies of supporting documents and maintain the originals. The letter should identify the department already contacted and explain why the previous response is inadequate.
Insurance claims should use the applicable internal claim-review or appeal process described in the policy or denial notice. Securities and investment-advisory complaints should be directed to Mutual of Omaha Investor Services and handled according to the applicable FINRA, SEC, and advisory-account procedures. Employer plans may also contain formal appeal rights under the plan documents.
Insurance complaints can generally be submitted to the insurance department in the policyholder’s state. The regulator can review issues involving claims handling, policy administration, licensing, and unfair insurance practices. Investment complaints may instead fall under FINRA, the SEC, or state securities regulators depending on the service and representative involved.
Depending on the product, consumers may also have access to state Attorney General offices, consumer-protection agencies, employer-benefit administrators, or other financial complaint channels. Before using an outside process, provide the agency with the policy, written complaint, denial letter, company response, and evidence that internal escalation was attempted.
If a substantial insurance, investment, or contractual dispute remains unresolved, review the applicable policy, advisory agreement, securities agreement, or plan documents for arbitration, appeal, and legal provisions. Some financial disputes may be subject to FINRA arbitration, while insurance disputes can proceed through other legal remedies depending on state law. For significant financial exposure, consider advice from a qualified attorney familiar with insurance or securities law.
Ramona Tire is an automotive service company that provides a wide range of tire and…
Car-X Tire & Auto is a well-known automotive service chain in the United States, specializing…
Curo Financial Technologies Corp. is a company that provides a range of financial services, primarily…
Enova International, Inc. is a financial technology (fintech) company that provides online financial services to…
Community Choice Financial Inc. (CCFI) is a financial services company that provides a variety of…
Smile Brands Inc. is a leading provider of business support services to dental practices in…
This website uses cookies.