WellCare Headquarters & Corporate Office

About Wellcare

Wellcare is a major Medicare health-plan brand serving members throughout the United States. The brand offers a range of Medicare products, including Medicare Advantage plans, Medicare Prescription Drug Plans, and other specialized Medicare options designed to support the healthcare needs of eligible members.

Wellcare operates as a wholly owned subsidiary and Medicare brand of Centene Corporation, one of the largest managed-care companies in the United States. Depending on the specific plan and location, Wellcare members may have access to benefits and services such as medical care, prescription coverage, dental and vision benefits, hearing services, transportation, telehealth, and other healthcare-related support.

Wellcare historically maintained headquarters operations in Florida. Today, however, the brand operates within Centene’s corporate structure, with Centene Corporation headquartered in St. Louis, Missouri. Wellcare continues to provide Medicare health-plan services to members across the country through its various Medicare offerings and participating healthcare networks.

 

Quick Information

Corporate Phone Number

314-725-4477
Centene corporate headquarters

Customer Service Number

Member Services varies by state and plan. Members should use the number on their ID card.

Corporate Office Address

Centene Corporation
7700 Forsyth Boulevard
St. Louis, MO 63105
United States

Headquarters Address

Wellcare operates as part of Centene Corporation in St. Louis, Missouri.

Email

Wellcare primarily uses secure member contact channels and online forms rather than a universal customer-service email.

General Mailing Address

Wellcare Health Plans
P.O. Box 31370
Tampa, FL 33631

Parent Company

Centene Corporation

Main Services

Medicare Advantage and Prescription Drug Plans

Prescription Drug Plan Number

1-888-550-5252

Medicare Member Services

Plan-specific

Ownership

Centene Corporation

Website

www.wellcare.com

Wellcare Products & Services

Medicare Advantage

Wellcare offers Medicare Advantage plans in numerous markets.

Prescription Drug Plans

Wellcare provides standalone Medicare Part D plans.

Special Needs Plans

Eligible members may have access to Dual Eligible and other Special Needs Plans.

Dental Benefits

Selected plans include dental coverage.

Vision and Hearing

Benefits may include routine vision and hearing services.

Transportation

Some plans provide transportation to qualifying healthcare appointments.

Telehealth

Selected plans provide access to virtual healthcare services.

Wellcare Corporate Phone Numbers

Member Services

Member Services numbers vary by plan and state.

Members should use the telephone number printed on the back of their Wellcare member ID card.

Prescription Drug Plan Members

1-888-550-5252

Nurse Advice Line

1-800-581-9952

Available 24 hours a day, seven days a week.

Centene Corporate Office

314-725-4477

How to Reach a Real Person at Wellcare

The fastest option is to call the number printed on your member ID card.

Have:

• Member ID
• Plan name
• Prescription information
• Claim number
• Provider name
• Date of service
• Authorization number
• Description of the concern

available.

Wellcare also provides state-specific Member Services numbers through its Contact Us system.

Wellcare Headquarters & Corporate Office Address

Parent Company Headquarters

Centene Corporation
7700 Forsyth Boulevard
St. Louis, MO 63105
United States

Wellcare General Mailing Address

Wellcare Health Plans
P.O. Box 31370
Tampa, FL 33631
United States

For current corporate purposes, Wellcare should be described as a Centene Medicare brand rather than an independent company headquartered in Florida.

How to File a Complaint Against Wellcare

Step 1: Contact Member Services

Begin by calling the telephone number listed on your Wellcare ID card. Explain the issue clearly and provide your member and plan information so the representative can review your concern.

Step 2: Ask How to File a Grievance

If your complaint involves service quality, customer service, or plan administration, ask Member Services how to file a formal grievance. Follow the plan’s instructions and provide all relevant details.

Step 3: File an Appeal

If your concern involves a coverage denial, payment decision, or prescription denial, you may be eligible to file a formal appeal. Review the applicable appeal instructions and submit the required supporting information within any applicable deadline.

Step 4: Keep Healthcare Records

Keep copies of your Explanation of Benefits, claim decisions, medical bills, authorization notices, prescription information, and case numbers. These records can help support your complaint or appeal.

Step 5: Submit Written Correspondence

For written correspondence, you may use:

Wellcare Health Plans
P.O. Box 31370
Tampa, FL 33631

For legal matters:

Centene Plaza
7700 Forsyth Boulevard
St. Louis, MO 63105

Include copies of relevant documentation and clearly explain the issue and resolution you are requesting.

Step 6: File a Medicare Complaint or Appeal

If you are a Medicare member, you may use the applicable Medicare complaint and appeal processes. Follow the instructions provided with your plan or Medicare correspondence.

Step 7: Contact the Insurance Regulator

If your insurance complaint remains unresolved, you may report the matter to the applicable state insurance department or, where appropriate, the Centers for Medicare & Medicaid Services (CMS). Include your complaint history and supporting documentation.