O'Reilly Auto Parts
O’Reilly Automotive, Inc., commonly known as O’Reilly Auto Parts, is a major North American retailer of automotive aftermarket parts, tools, equipment, supplies, and accessories. The O’Reilly family founded the company in Springfield, Missouri in 1957 with 13 team members and a single store. Over several decades, O’Reilly expanded through organic store development and acquisitions, eventually developing one of the largest automotive aftermarket retail networks in North America.
O’Reilly serves both do-it-yourself consumers and professional automotive service providers. Its stores stock replacement parts, maintenance products, motor oil, batteries, brakes, tools, lighting products, accessories, shop supplies, and thousands of other automotive products. The company also provides services including battery testing, battery installation on many vehicles, check-engine-light testing, loaner tools, wiper-blade installation, and professional commercial-parts delivery in supported markets.
O’Reilly Automotive remains an independent publicly traded company and trades on Nasdaq under ticker symbol ORLY. The company has continued expanding in the United States and internationally. As of September 30, 2026, O’Reilly operated 6,758 stores across 48 U.S. states, Puerto Rico, Mexico, and Canada. The company also reported 96,820 employees at that date, showing significant expansion beyond its original Missouri retail operation.
O’Reilly Automotive, Inc.
233 South Patterson Avenue
Springfield, MO 65802-2298
United States
O’Reilly continues to identify this Springfield address as its corporate office and Investor Relations address. It remains the company’s verified central corporate location.
O’Reilly Auto Parts
233 South Patterson Avenue
Springfield, MO 65802
United States
The corporate office and headquarters use the same Springfield location. O’Reilly does not currently identify a separate primary headquarters address elsewhere.
O’Reilly Auto Parts
233 South Patterson Avenue
Springfield, MO 65802
United States
O’Reilly publishes this address for written corporate correspondence. Customers sending documents should clearly identify the department or reason for the correspondence whenever possible.
O’Reilly Investor Relations
233 South Patterson Avenue
Springfield, MO 65802-2298
United States
Investor Relations operates from the same corporate campus. Shareholders and investors should clearly mark correspondence for Investor Relations to improve routing.
1-417-862-2674
O’Reilly publishes this number for callers who know the name or extension of the corporate team member they are attempting to reach.
1-888-327-7153
This is O’Reilly’s main published number for online orders, website questions, parts assistance, and customer support.
233 South Patterson Avenue, Springfield, MO 65802, United States.
233 South Patterson Avenue, Springfield, MO 65802-2298, United States.
O’Reilly does not rely on one general corporate email for every inquiry. InvestorRelations@oreillyauto.com is used for investor matters, while OReillyCareers@oreillyauto.com is published for employment inquiries. Customer questions can also be submitted through O’Reilly’s official contact form.
Automotive aftermarket retail, automotive parts, tools, equipment, vehicle accessories, maintenance supplies, and professional automotive services.
1957 in Springfield, Missouri.
96,820 employees as of September 30, 2026.
6,758 stores across 48 U.S. states, Puerto Rico, Mexico, and Canada as of September 30, 2026.
O’Reilly does not prominently publish general visitor hours for its headquarters. Customer-support representatives are available during published telephone and chat service hours.
Investor Relations: https://corporate.oreillyauto.com/investor-relations-information/
Careers: https://careers.oreillyauto.com/
O’Reilly sells replacement parts covering vehicle systems such as brakes, steering, suspension, ignition, cooling, electrical systems, fuel delivery, exhaust, and engine components. Products are offered for a broad range of vehicle makes, models, and model years.
O’Reilly sells automotive, truck, marine, powersport, and specialty batteries. Stores also provide battery testing, and many locations offer installation on qualifying vehicles.
Customers can purchase motor oil, transmission fluid, antifreeze, brake fluid, power-steering fluid, fuel additives, and other automotive fluids. O’Reilly carries products from major national and private-label brands.
O’Reilly provides brake pads, rotors, drums, shoes, calipers, hydraulic components, hardware, brake fluid, and other components used in automotive brake maintenance and repair.
The company sells hand tools, diagnostic tools, specialty automotive tools, shop equipment, jacks, stands, chargers, compressors, and other products for both consumers and professional technicians.
O’Reilly’s Loaner Tool Program gives customers temporary access to selected specialty tools required for automotive repair work. Terms, deposits, and tool availability depend on the item and store.
Many O’Reilly locations provide complimentary check-engine-light testing using diagnostic equipment. Employees can help customers identify diagnostic trouble codes, although the service does not replace professional mechanical diagnosis.
O’Reilly stores can test many automotive batteries to help determine whether replacement may be required. Availability can vary based on vehicle configuration and store capabilities.
Many O’Reilly locations can assist customers with installation of qualifying windshield wiper blades purchased from the store. Installation availability depends on the vehicle and product.
O’Reilly serves professional repair shops, commercial customers, technicians, fleets, and other automotive businesses through its professional-sales operations. Services can include parts sourcing, delivery, account support, and commercial pricing arrangements.
O’Rewards is O’Reilly’s customer loyalty program. Members can receive eligible rewards and account benefits based on qualifying purchases and the program’s current terms.
1-417-862-2674
O’Reilly publishes this number for callers who know the name or extension of a corporate team member. It connects with the company’s Springfield corporate operation.
1-417-862-2674
This is the main verified corporate-office number associated with O’Reilly’s headquarters at 233 South Patterson Avenue in Springfield.
1-417-862-2674
Customers or business contacts attempting to reach a known headquarters employee can use this number. General consumer complaints should normally use Customer Satisfaction instead.
1-417-862-2674
This number serves O’Reilly’s Springfield corporate office and is specifically recommended when the caller knows the corporate employee or extension required.
1-888-327-7153
O’Reilly publishes this line for customer questions, online orders, website issues, parts assistance, and related support.
1-800-755-6759
O’Reilly specifically identifies this number for Customer Service or Customer Satisfaction issues. It is an appropriate escalation route when a customer has a service-related complaint.
1-888-876-6759
O’Reilly publishes 1-888-876-6759, which corresponds to 1-888-US-ORLY, for general company information.
1-800-283-3096
This dedicated line is published for O’Rewards membership and loyalty-program questions. Customers should have their O’Rewards account details available when calling.
1-800-471-7431
O’Reilly publishes this number for employment and career-related inquiries. Job applicants can also use OReillyCareers@oreillyauto.com for certain questions.
417-862-3333
This is the direct Investor Relations number published by O’Reilly. Investors can also contact InvestorRelations@oreillyauto.com.
1-800-884-4225
Computershare serves as O’Reilly’s transfer agent and provides this toll-free number for shareholder account matters.
1-888-327-7153
O’Reilly identifies this number as one method for consumers to submit or discuss privacy-related requests. Privacy matters can also be sent to privacy@oreillyauto.com.
For an online purchase, product question, website problem, order status, return, missing order, or parts-selection question, start with 1-888-327-7153. O’Reilly publishes this as its main Customer Service number and provides live customer assistance in addition to automated support. For service-quality complaints, 1-800-755-6759 is specifically identified as the Customer Satisfaction line.
Have the order number, store location, receipt, product number, purchase date, vehicle year, make and model, and details of any previous conversation available. Vehicle information can be especially important when the complaint involves incorrect parts, product fitment, warranty issues, or advice received from a store.
If the problem concerns a specific O’Reilly location, contacting the local store first is usually appropriate because the store manager can review the purchase and employee interaction directly. Matters that remain unresolved can then be escalated through Customer Satisfaction. Corporate-office calls at 1-417-862-2674 are more useful when the caller already knows the corporate employee or department required.
Complaints against O’Reilly may involve incorrect parts, defective products, returns, warranties, online orders, employee conduct, store service, O’Rewards, privacy, commercial accounts, or billing. Before escalating, gather the receipt, order number, product or part number, vehicle information, store address, employee names when known, photographs, warranty documentation, and previous case details.
Call O’Reilly Customer Service at 1-888-327-7153. Explain the problem and provide enough transaction and product information for the representative to locate the order or purchase. For store-service complaints, identify the store location and date of the incident.
Use the dedicated channel that best matches the issue. O’Rewards questions can go to 1-800-283-3096, while privacy requests can be submitted through the privacy team. Employment and Investor Relations inquiries also have separate contacts.
For a store complaint, ask the store manager for assistance first. If the issue remains unresolved, contact Customer Satisfaction at 1-800-755-6759 and request additional review. Explain what the store has already done and what resolution is still required.
O’Reilly provides email and online contact options through its official Contact Us page. A written complaint should include the order or receipt number, store details, relevant dates, photos when appropriate, and a concise description of the requested remedy.
Unresolved matters can be sent to O’Reilly Auto Parts, 233 South Patterson Avenue, Springfield, MO 65802. Include copies rather than originals of important records, identify previous support contacts, and provide any existing complaint reference number.
Privacy complaints should be directed to privacy@oreillyauto.com or the published privacy-support process. Investor, supplier, real-estate, careers, and media concerns also have separate corporate departments.
Consumer complaints may fall under a state attorney general, state consumer-protection agency, or other relevant authority. Privacy complaints may involve applicable state privacy regulators, while employment issues can involve labor or civil-rights agencies depending on the circumstances.
If a refund or billing dispute remains unresolved, eligible customers may also contact their payment-card issuer. State consumer-protection agencies may assist with alleged deceptive practices, warranty issues, or unresolved retail disputes.
For significant claims involving property damage, financial loss, commercial contracts, injury, or another serious dispute, review the applicable transaction terms and warranty conditions. Legal advice may be appropriate when ordinary customer-service and regulatory complaint channels do not resolve the issue.
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