National Car Rental
National Car Rental is an international vehicle-rental brand serving business travelers, airport customers, and other renters who value speed, flexibility, loyalty benefits, and broad geographic availability. The company was founded in 1947, when 24 independent rental businesses formed National Car Rental with approximately 800 vehicles and more than 60 locations. National later became especially well known for its Emerald Club loyalty program, introduced in 1987.
National is no longer an independent corporate group. The brand is owned and operated within Enterprise Mobility, which is privately held by the Taylor family of St. Louis and also manages Enterprise Rent-A-Car and Alamo Rent A Car. The Taylor family acquired National and Alamo in 2007, and Enterprise Holdings was established as the parent holding company in 2009. The organization later adopted Enterprise Mobility as its broader corporate identity.
Current Enterprise Mobility information shows the broader organization has 90,000+ global team members, more than 9,500 rental locations in 90+ countries and territories, a fleet exceeding 2.4 million vehicles, and more than $39 billion in FY2025 revenue. National itself currently serves customers through more than 1,500 locations worldwide, with a strong emphasis on frequent airport and corporate travelers.
National Car Rental’s current corporate operations fall under Enterprise Mobility at
Enterprise Holdings, Inc. / Enterprise Mobility
600 Corporate Park Drive
St. Louis, MO 63105
United States
Enterprise Mobility’s current U.S. privacy information continues to identify Enterprise Holdings, Inc. at this St. Louis address as the U.S. data controller associated with its rental operations and brands.
600 Corporate Park Drive
St. Louis, MO 63105
United States
This is the current global corporate address associated with Enterprise Mobility and its brands, including National Car Rental.
For brand and legal correspondence
National Car Rental / Enterprise Holdings, Inc.
600 Corporate Park Drive
St. Louis, MO 63105
United States
National’s Terms also use this location for intellectual-property correspondence.
Emerald Club members can send membership-related correspondence to
National Car Rental Emerald Club Member Services
600 Corporate Park Drive
St. Louis, MO 63105.
National has gone through multiple ownership and corporate-structure changes over its long history. Current corporate inquiries should use the St. Louis Enterprise Mobility address rather than older standalone National or Vanguard/Alamo-era corporate addresses.
314-512-5000
This is the established corporate headquarters number associated with Enterprise Holdings/Enterprise Mobility at 600 Corporate Park Drive.
844-393-9989
National lists this number for U.S. Customer Service.
600 Corporate Park Drive, St. Louis, MO 63105
600 Corporate Park Drive, St. Louis, MO 63105
National does not publish one universal general Customer Service email for all rental issues.
Intellectual Property: netadmin@nationalcar.com
Enterprise Mobility Data Protection Officer: dpo@ehi.com.
Car Rental, Business Travel, Airport Transportation, Mobility Services and Fleet-Based Travel Services
1947.
National does not separately disclose a current standalone employee count.
Parent organization Enterprise Mobility currently reports 90,000+ global team members.
National currently states that it serves travelers at 1,500+ locations worldwide.
Enterprise Mobility does not publish public walk-in hours for the St. Louis global headquarters. National Customer Service chat is currently published as available Monday through Friday from 7:00 AM to 6:00 PM Central, excluding weekends and holidays.
https://www.enterprisemobility.com/en/careers.html
National provides short-term car rentals for business and leisure customers at airports, business centers, and other locations worldwide. Customers can reserve cars by date, location, vehicle class, and rental requirements.
The brand is particularly focused on frequent airport travelers. National operates at major airports across the United States and internationally, with services structured around faster pickup and return processes.
Emerald Club is National’s loyalty program for frequent renters. Members can access expedited rental services, earn rental credits, redeem qualifying free rental days, and receive tier-based benefits. National introduced Emerald Club in 1987.
Emerald Aisle allows eligible members at participating locations to bypass the traditional rental counter and select an available vehicle from the designated aisle.
Reserve Service allows customers to reserve a specific vehicle class at participating locations while still bypassing the counter. National currently states that the service is available at more than 70 participating locations in the United States and Canada.
At participating locations, Emerald Club members can proceed directly to the vehicle area instead of completing a conventional counter transaction, helping reduce pickup time.
National and Enterprise jointly offer business rental programs with negotiated rates, account management, travel-management tools, loyalty integration, and corporate travel support. Qualified businesses can receive discounts of up to 20% off base rates on many vehicle classes.
Companies can establish corporate rental arrangements so employees can access contracted pricing and travel-policy benefits while earning applicable Emerald Club rewards.
National offers economy, compact, midsize, full-size, premium, luxury, and other standard passenger-vehicle categories.
SUV rentals include compact, midsize, standard, and larger vehicle classes depending on location and fleet availability.
National provides minivan rentals for families, groups, business teams, and travelers requiring additional passenger capacity.
Selected National locations offer premium and luxury vehicle categories for customers seeking higher-end models or upgraded travel experiences.
Eligible customers can pick up a vehicle at one participating location and return it to another. Availability and one-way charges depend on route, market, and vehicle category.
National supports longer-duration rentals for business assignments, extended travel, and other temporary mobility needs. Pricing and availability vary by location.
National and Enterprise support rental delivery to thousands of fixed-base operators across North America for private aviation and business-travel customers.
National’s digital services allow customers to manage reservations, Emerald Club information, and rental activity through mobile channels.
Customers can view, modify, or cancel qualifying reservations using National’s website and reservation tools.
If customers cannot locate their confirmation number or Emerald Club login, National instructs them to call 844-382-6875, with Reservation Specialists available 24/7.
National provides roadside assistance for qualifying rental problems such as vehicle breakdowns and other covered mobility issues.
National offers a dedicated Customer with Disabilities contact to help travelers with qualifying accessibility and mobility requirements.
National operates internationally through corporate and franchise networks. Customers can reserve vehicles in many countries and should review local rental terms, age requirements, insurance rules, and franchise conditions before travel.
314-512-5000
314-512-5000
314-512-5000
314-512-5000
844-393-9989 for the United States.
844-393-9989
National’s major U.S. contacts, including Reservations and Customer Service, use toll-free numbers.
844-382-6875 for the United States.
844-307-8014
833-608-1987.
800-367-6767 in the United States.
Canada
800-268-9711.
800-962-7070
Current Emerald Club terms list Member Services hours of 8:00 AM to 8:00 PM Eastern, seven days a week.
877-881-5500.
888-273-5262.
National does not publish a single conventional sales line. Corporate rental enrollment is handled through the Business Rental Program.
No separate universal billing-only number is prominently published. Rental charges, receipts, and billing concerns should begin with Customer Service or the rental location involved.
Regional and branch phone numbers vary by rental location.
Customers should use National’s location finder for the branch involved in a rental.
International Reservation support
833-608-1987 for reservations outside the U.S. and Canada.
For U.S. roadside assistance
800-367-6767
This is more appropriate for rental-vehicle emergencies than the general corporate office.
Not applicable.
National Car Rental is part of privately held Enterprise Mobility.
Enterprise Mobility Media Relations
844-996-4727
reporterinquiries@em.com.
No single National-specific HR number is published.
https://www.enterprisemobility.com/en/careers.html
844-382-6875
For a new or existing U.S. reservation, call 844-382-6875. For a complaint after a rental, disputed charge, receipt, branch-service issue, or other Customer Service matter, use 844-393-9989. Customers should have the rental agreement number, reservation confirmation, renter name, pickup and return locations, dates, vehicle information, and payment details available before contacting support.
If the problem occurs while the vehicle is still rented and involves a mechanical or roadside issue, call 800-367-6767 rather than waiting for normal Customer Service. Emerald Club members with account, credit, free-day, or membership-status concerns should call 800-962-7070. Business customers can use 877-881-5500 for their corporate rental program.
When the complaint is specific to one airport or branch, speaking with the local manager can often produce a faster operational resolution. For more serious or unresolved corporate matters, the St. Louis Enterprise Mobility headquarters can be used as the escalation address.
National rental complaints may involve vehicle condition, a billing error, fuel charges, deposit issues, roadside assistance, customer service, a reservation problem, Emerald Club benefits, accessibility, or a branch interaction. Keep your rental agreement, confirmation number, receipt, vehicle details, photographs, fuel receipts, card statements, and prior correspondence before escalating.
Call 844-393-9989 and provide your rental agreement number, branch, rental dates, vehicle details, disputed amount if applicable, and a clear description of the complaint. Explain the resolution you are requesting and keep a record of the representative’s name and any case number.
Use Reservations for booking problems, Emerald Club Member Services for loyalty issues, Roadside Assistance for vehicle problems during the rental, Business Rental Support for corporate accounts, or the Customer with Disabilities line for accessibility-related needs. This helps route the complaint to personnel with the correct system access and authority.
If the first representative cannot resolve the complaint, request supervisor review. For branch-specific matters, ask for the rental-location manager. Provide a concise timeline, identify the previous representative or case number, and state the amount or corrective action being requested.
Use National’s official Customer Service channels, chat, and web support to create a written record. Attach or retain copies of invoices, vehicle-condition photographs, fuel receipts, reservation confirmations, and any previous written communication.
For a serious unresolved matter, send correspondence to National Car Rental / Enterprise Holdings, Inc., 600 Corporate Park Drive, St. Louis, MO 63105. Include the rental agreement, locations, dates, previous case numbers, the amount in dispute, and copies of supporting documentation.
Privacy matters should use Enterprise Mobility’s Global Privacy Portal. Emerald Club issues should use Member Services. Corporate travel complaints should use Business Rental Customer Support. Intellectual-property matters can be directed to National’s Intellectual Property Manager at the St. Louis address or netadmin@nationalcar.com.
The relevant regulator depends on the complaint. Privacy issues can involve state privacy regulators or attorneys general, accessibility matters may involve applicable disability-rights authorities, and vehicle or rental-law concerns may involve state consumer, transportation, or licensing agencies.
For disputed credit-card charges, customers may also contact their card issuer after first attempting to resolve the matter with National. State Attorneys General, consumer-protection offices, or travel-related complaint bodies may be appropriate for unresolved consumer transactions.
If a significant contractual or financial dispute remains unresolved, review the rental agreement, applicable National terms, and local rental laws for dispute-resolution requirements. Keep copies of every prior complaint, response, receipt, agreement, and payment record before considering formal legal action.
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