Evergy Headquarters & Corporate Office

About Evergy

Evergy, Inc. is a publicly traded electric utility company headquartered in Kansas City, Missouri. It supplies electricity to approximately 1.7 million customers in Kansas and Missouri through regulated utility operations including Evergy Kansas Central, Evergy Kansas Metro, Evergy Missouri Metro, and Evergy Missouri West. Its core business is generating, transmitting, distributing, and selling electricity to residential, commercial, industrial, municipal, and large-load customers.

Evergy was formed in 2018 through the merger of Great Plains Energy, the parent of Kansas City Power & Light, and Westar Energy. The combined organization adopted the Evergy name and consolidated major utility operations across Kansas and Missouri while retaining distinct regulated operating companies where required. The merger created a larger regional utility with extensive generation, transmission, distribution, and customer-service operations across the two states.

Current Chairman, President and CEO David Campbell has led Evergy since 2021 and became Board Chairman in 2024. The company currently employs about 5,000 people, serves 1.7 million customers, and is pursuing major investments in grid modernization, reliability, generation resources, renewable energy, and infrastructure needed to support economic development and new large industrial customers.

Evergy Headquarters & Corporate Office Address

Current Headquarters

Evergy’s legal headquarters is:

Evergy, Inc.
1200 Main Street
Kansas City, MO 64105
United States

Evergy confirms Kansas City as its legal headquarters.

Corporate Office

Evergy also maintains a major operating headquarters in:

818 South Kansas Avenue
Topeka, KS 66612

The company officially states that it maintains operating headquarters in both Kansas City and Topeka.

Mailing Address

Investor Relations mail can be sent to:

Evergy, Inc.
P.O. Box 418679
Kansas City, MO 64141-9679.

Other Important Address

Customers using certain Kansas Central programs may encounter program-specific mailing addresses.For example, some billing and service documents use specialized Kansas addresses, but these should not be confused with Evergy’s corporate headquarters.

Quick Information

Corporate Phone Number

General Kansas City office:

816-556-2200.

Customer Service Number

Kansas Metro, Missouri Metro and Missouri West:

888-471-5275

Kansas Central:

800-383-1183.

Corporate Office Address

1200 Main Street
Kansas City, MO 64105

Headquarters Address

1200 Main Street
Kansas City, MO 64105

Email

Kansas Central Customer Service:

customerinquiry@evergy.com

Kansas Metro / Missouri service:

custserv@evergy.com

Investor Relations:

ir@evergy.com.

Industry

Electric Utilities, Power Generation, Transmission and Distribution

Founded

2018

through the merger of Great Plains Energy and Westar Energy.

Number of Employees

Approximately

5,000 employees.

Number of Customers

Approximately:

1.7 million customers

across Kansas and Missouri.

Corporate Office Hours

Corporate office hours are not published as standard public walk-in hours.Customer-service hours vary by service territory and department.

Website

https://www.evergy.com/

Investor Relations

https://investors.evergy.com/

Evergy Products & Services

Residential Electricity Service

Evergy provides regulated electric service to residential customers throughout its Kansas and Missouri service territories.Customers can start, stop, or transfer electric service, manage accounts online, receive usage data, and access payment and energy-efficiency programs.

Commercial Electricity Service

Businesses can establish electric service, manage multiple locations, review energy use, and access rate structures suited to commercial operations.Evergy also works with business customers on energy-management and efficiency projects.

Industrial Electric Service

Large industrial customers receive high-capacity electrical service designed around manufacturing, production, data-intensive operations, and other major loads.Evergy has increasingly emphasized infrastructure and rate structures for large economic-development projects.

Large Load Power Service

Evergy has introduced specialized tariffs for qualifying large customers.These rate structures are intended to ensure major new loads contribute fairly to infrastructure costs while supporting regional economic development.

Power Generation

Evergy owns and operates a diversified generation fleet that supplies electricity across its service territories.The portfolio includes conventional generation and carbon-free resources.

Renewable Energy

Evergy uses wind, solar, and other renewable resources as part of its power-supply portfolio.The company continues to expand lower-carbon resources while maintaining reliability and affordability.

Nuclear Energy

Evergy has nuclear-generation exposure through the Wolf Creek Generating Station.Nuclear power contributes carbon-free baseload electricity to the company’s resource portfolio.

Transmission Services

Evergy operates and maintains high-voltage transmission infrastructure that moves electricity from generation facilities to population and business centers.Transmission investments also support reliability and economic-development growth.

Distribution Services

The company operates local poles, wires, substations, transformers, and other distribution assets that deliver electricity to customers.Grid modernization and resilience are major current investment priorities.

Outage Reporting

Customers can report outages through Evergy’s website, mobile app, or dedicated outage numbers.

Kansas Central:

800-544-4857

Kansas Metro and Missouri:

888-544-4852.

Evergy Mobile App

The Evergy app allows customers to report outages, manage accounts, make payments, and access account information.

It also provides outage and service updates during severe weather.

Online Account Management

My Account allows customers to review bills, payment history, energy use, and service information.

Customers can also manage paperless billing and other account preferences.

Average Payment Plan

Evergy’s Average Payment Plan helps smooth seasonal billing changes by basing payments on average historical usage.

The payment amount adjusts over time as consumption changes.

Payment Arrangements

Qualifying customers can request payment plans, extensions, adjustable due dates, and other assistance.

These services are designed to help customers manage temporary financial difficulties.

Energy Efficiency Programs

Evergy offers programs and rebates designed to reduce electricity consumption and improve building efficiency.

Available incentives vary by service territory and customer class.

Business Rebates

Commercial customers may qualify for efficiency incentives on equipment, lighting, HVAC, and other improvements.

Current Business Development assistance is available through 844-687-0229 for relevant programs.

Evergy Marketplace

The Evergy Marketplace sells energy-saving products and can apply qualifying rebates during checkout.

Marketplace Customer Support:

855-676-0215.

Electric Vehicle Programs

Evergy supports EV adoption through charging infrastructure, rate options, education, and related programs.

Offerings vary between Kansas and Missouri.

Solar Programs

Customers interested in solar generation can access interconnection, billing, and distributed-generation information.Program rules depend on location and utility jurisdiction.

Financial Assistance Programs

Evergy connects customers with assistance programs for overdue balances and payment difficulties.

Programs can include medical-customer protections, payment plans, due-date adjustments, and external assistance resources.

Medical Customer Program

Customers using qualifying electrically powered life-support equipment can register for special communications and planning support.

The program does not guarantee uninterrupted service, so customers should maintain backup emergency plans.

Evergy Corporate Phone Numbers

Corporate Phone Number

816-556-2200

Kansas City general offices.

Corporate Headquarters Number

816-556-2200

Headquarters Number

816-556-2200

Corporate Office Number

816-556-2200

Customer Service Number

Kansas Metro, Missouri Metro and Missouri West:

888-471-5275

Kansas Central

800-383-1183.

Customer Support Number

Use the same regional Customer Service numbers above.Evergy specifically identifies these as its official customer-support phone numbers.

Toll-Free Number

888-471-5275

for Kansas City metro and Missouri customers.

Billing Number

General billing support

888-471-5275

Kansas Central

800-383-1183.

Business Customer Number

Kansas Central business service

800-401-5666.

Business Rebate Number

844-687-0229.

Outage Number

Kansas Central

800-544-4857

Kansas Metro and Missouri

888-544-4852.

Downed Power Line Number

Kansas Central

800-544-4852 / 800-544-4857, depending on published service-area instructions.

Kansas City and Missouri

888-544-4852.

Customers should call 911 first for an immediate life-threatening hazard.

Investor Relations Number

General Investor Relations:

800-245-5275

Current institutional contact:

816-652-1060.

Shareholder Services Number

Computershare

866-239-8177.

Media / Press Number

Media line:

888-613-0003

Current media contact Gina Penzig

785-508-2410.

Human Resources Number

Applicant accommodation assistance

785-575-6311

Email

jobs@evergy.com.

Regional Office Number

Regional office numbers differ by utility operating area.No single regional number covers every Evergy service territory.

International Number

Not applicable in the ordinary customer-service sense.Evergy’s regulated retail utility business primarily serves Kansas and Missouri.

Emergency / After-Hours Number

Power outage or downed line

800-544-4857 in Kansas Central

888-544-4852 in Kansas Metro and Missouri

Reservations / Booking Number

Not applicable.

How to Reach a Real Person at Evergy

The best number depends on where the customer receives electric service. Kansas Metro, Missouri Metro, and Missouri West customers should call 888-471-5275, while Kansas Central customers should call 800-383-1183. Evergy specifically identifies these two numbers as the official Customer Support lines, which is important because utility scams frequently use fake phone numbers and caller IDs.

Before calling, have your Evergy account number, service address, billing statement, payment details, and any outage or service-ticket information ready. For a billing concern, choose the account or billing option. For service-start, stop, meter, or connection matters, request the relevant service department. Business customers should specify that the account is commercial because specialized business support may be available.

For power outages or dangerous electrical conditions, do not wait for ordinary Customer Service. Kansas Central customers can call 800-544-4857, and customers in Kansas City metro and Missouri can call 888-544-4852. For a downed power line posing an immediate danger, stay away from the line, call 911, and then notify Evergy.

How to File a Complaint Against Evergy

Customers may need to file complaints about billing, meter readings, service disconnection, payment arrangements, outages, reliability, tree trimming, equipment, rate plans, customer service, or property damage. Before escalating, keep bills, meter information, service addresses, screenshots, payment confirmations, outage records, photographs, and earlier case numbers.

Step 1: Contact Customer Service

Call 888-471-5275 for Kansas Metro, Missouri Metro, and Missouri West or 800-383-1183 for Kansas Central. Explain the complaint clearly, identify the service address and account number, and ask the representative to document the concern. Request a reference number or other record of the call.

Step 2: Contact the Relevant Department

Ask for the department responsible for the specific issue, such as billing, service connection, meter operations, vegetation management, business accounts, rebates, or outage operations. Specialized staff may have authority or technical information that standard Customer Service representatives do not.

Step 3: Request Supervisor or Management Review

If the problem remains unresolved, request a supervisor or customer-operations manager. Explain what the first representative said, provide the existing case number, and state the resolution you are requesting. Keep notes of all conversations and any deadlines provided.

Step 4: Use the Company’s Written Complaint Channel

Use Evergy’s online Contact Us resources or account messaging so that the complaint is documented in writing. Include the account number, service address, dates, disputed amount or service issue, and previous case details. Written documentation is particularly useful for billing, meter, service-quality, and recurring problems.

Step 5: Contact Corporate Headquarters

For serious unresolved matters, correspondence can be directed to:

Evergy, Inc.
1200 Main Street
Kansas City, MO 64105

Explain the history of the complaint and attach copies of supporting records.

Step 6: Use the Specialized Complaint or Dispute Department

Use the specific utility process for billing disputes, payment arrangements, service disconnection, medical-customer issues, rebate disputes, or property claims. The appropriate process may differ between Evergy Kansas Central and Evergy’s Kansas City or Missouri utilities because they operate under different state regulatory frameworks.

Step 7: File With the Appropriate Regulator

Kansas customers may escalate qualifying regulated-utility complaints to the Kansas Corporation Commission. Missouri customers may use the Missouri Public Service Commission. These regulators oversee utility rates, billing rules, service quality, and other regulated matters.

Step 8: Use Consumer Protection or Financial Dispute Options

For concerns involving deceptive practices, unauthorized payments, scams, or consumer-protection issues, customers may also contact the relevant state Attorney General or consumer-protection office. Payment-card issues can be raised with the financial institution that processed the disputed payment.

Step 9: Consider Formal Legal or Regulatory Procedures

If informal and regulatory complaint processes do not resolve a substantial dispute, review the utility tariff, service rules, commission procedures, and any available formal hearing or appeal process. Property-damage claims or serious legal disputes may require separate written notice and professional legal advice.