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- Edward Jones
About Edward Jones
Edward Jones is a major North American financial services firm headquartered in St. Louis, Missouri. The company was founded in 1922 by Edward D. Jones Sr., who opened a small office in downtown St. Louis and built the business around long-term client relationships and personalized financial guidance. The firm’s first branch office opened in Mexico, Missouri, in 1957, helping establish the neighborhood-based branch model that later became central to Edward Jones.
Today, Edward Jones provides investment advice, financial planning, brokerage services, retirement planning, insurance, annuities, education savings, estate considerations, workplace services, and other wealth-management solutions. Its current operating model emphasizes local financial advisors working directly with clients, supported by a large home-office organization and digital tools.
As of 2026, Edward Jones reports more than 20,000 financial advisors, over 9 million clients, approximately 55,000 associates, and nearly 15,000 branch offices across North America. The firm reported about $2.5 trillion in client assets under care as of December 31, 2025.
Quick Information
Corporate Phone Number
314-515-2000
Customer Service Number
1-800-441-2357
This is Edward Jones Client Relations, which assists clients with urgent account-related questions and trades when their local Edward Jones team is unavailable.
Corporate Office Address
Edward D. Jones & Co., L.P.
12555 Manchester Road
St. Louis, MO 63131
United States
Headquarters Address
Edward Jones
12555 Manchester Road
St. Louis, MO 63131
United States
Edward Jones’ current official locations page identifies this address as its St. Louis headquarters, while current SEC records also confirm the same principal-office address and 314-515-2000 phone number.
Edward Jones does not prominently publish one general unsecured Customer Service email address for account instructions.
Online Access Support: accountaccess@edwardjones.com
Media Relations uses a dedicated contact channel through Edward Jones External Communications.
Clients should use their financial advisor, Client Relations, Online Access secure messaging, or the relevant support line for account-specific matters.
Industry
Financial Services, Brokerage, Wealth Management, Investment Advisory, Retirement Planning and Insurance
Founded
1922
Edward D. Jones Sr. founded the firm in St. Louis, Missouri.
Number of Employees
Approximately 55,000 associates
Edward Jones currently reports approximately 55,000 associates across the United States and Canada.
Number of Financial Advisors
More than 20,000 financial advisors
The firm’s advisors serve more than 9 million clients throughout North America.
Number of Clients
More than 9 million clients
Edward Jones reported more than 9 million clients in 2026.
Client Assets Under Care
Approximately $2.5 trillion as of December 31, 2025
More recent 2026 releases have cited approximately $2.4 trillion at later reporting dates, so client assets fluctuate with markets and client activity.
Corporate Office Hours
Headquarters Switchboard:
Monday to Friday: 7:00 AM to 6:00 PM Central Time
Client Relations:
Monday to Friday: approximately 7:00 AM to 5:00 PM Central Time
Current Edward Jones pages may display slightly different closing times depending on the support function.
Website
Investor Relations
Edward Jones is not publicly traded like a conventional listed corporation.
Its parent company is The Jones Financial Companies, L.L.L.P., which files financial reports with the U.S. Securities and Exchange Commission.
Financial Reports:
https://www.edwardjones.com/us-en/why-edward-jones/about-us/financial-reports
Careers Page
https://careers.edwardjones.com/
Edward Jones offers opportunities for financial advisors, client support professionals, headquarters associates, technology staff, investment professionals, operations employees, and other functions.
Edward Jones Products & Services
Edward Jones provides personalized financial advice and a broad range of investment and financial products designed for long-term investors.
Financial Planning
Edward Jones offers personalized financial planning for eligible clients.
Financial advisors work with clients to build written plans that can address savings, retirement, education, estate considerations, tax-related planning, insurance needs, and other long-term financial goals.
Stocks
Edward Jones offers individual stock investments.
Financial advisors can help clients evaluate stocks as part of a diversified investment strategy based on goals, risk tolerance, and time horizon.
Bonds
Edward Jones offers fixed-income investments including corporate, government, municipal, and other qualifying bonds.
The firm reviews bond offerings against its internal investment standards.
Certificates of Deposit
Clients can access certificates of deposit through Edward Jones.
CDs can provide fixed interest income for specified periods and may be appropriate for conservative or income-oriented portfolios.
Mutual Funds
Edward Jones offers a broad selection of mutual funds.
These funds allow investors to pool money with other investors and gain diversified exposure to stocks, bonds, and other assets managed by professional investment managers.
Exchange-Traded Funds
Edward Jones offers exchange-traded funds, commonly known as ETFs.
ETFs can provide diversified exposure to different asset classes, sectors, industries, or market strategies while trading throughout the day like stocks.
Unit Investment Trusts
Edward Jones also offers unit investment trusts.
UITs provide a professionally selected portfolio of securities that typically remains relatively fixed for a specified period.
Brokerage Accounts
Edward Jones offers brokerage accounts such as the Edward Jones Select Account.
These accounts can hold stocks, bonds, CDs, mutual funds, ETFs, and annuities, while allowing clients to retain greater control over individual investment decisions.
Advisory Accounts
Edward Jones provides fee-based investment advisory programs for qualifying clients.
These programs can include ongoing portfolio management, asset allocation, rebalancing, and financial-advisor guidance.
Retirement Accounts
Edward Jones offers retirement savings and investment accounts.
Available options can include Traditional IRAs, Roth IRAs, rollover IRAs, SEP IRAs, SIMPLE IRAs, and other retirement-planning solutions depending on eligibility.
Retirement Planning
Financial advisors help clients estimate retirement needs, assess income sources, evaluate savings strategies, and structure investment portfolios around retirement goals.
401(k) Rollovers
Edward Jones can help eligible clients evaluate options for assets held in former employer retirement plans.
Possible choices can include leaving assets in the existing plan, moving them to a new employer plan, rolling them into an IRA, or taking distributions, depending on individual circumstances.
Education Savings
Edward Jones provides education savings solutions.
These can include 529 plans and other accounts designed to help families prepare for qualified education expenses.
Life Insurance
Edward Jones offers life-insurance products from third-party insurance companies.
Options can include permanent and term life insurance, subject to suitability and state availability.
Long-Term Care Insurance
Clients may have access to long-term care insurance products designed to help address qualifying costs associated with extended care needs.
Annuities
Edward Jones offers annuity products.
Annuities may provide tax-deferred accumulation and retirement-income options, depending on the type of contract and insurance company.
Estate Considerations
Edward Jones financial advisors can help clients incorporate estate-related goals into their financial strategies.
The firm does not replace an attorney or tax professional but can coordinate investment and financial considerations around estate plans.
Charitable Giving
The Edward Jones Charitable Gift Fund is a donor-advised fund that can help eligible clients structure charitable contributions as part of broader financial planning.
Online Access
Edward Jones Online Access allows clients to view accounts, access documents, transfer funds, deposit checks through the mobile app, e-sign documents, and use other account-management tools.
Mobile App
The Edward Jones mobile app provides digital account access and selected self-service functions.
Clients can review balances, documents, transfers, mobile check deposits, and other available features.
Workplace Financial Services
Edward Jones has expanded workplace-related financial services for clients and employers.
These services form part of the firm’s broader effort to provide more comprehensive financial planning.
Financial Advisor Services
Edward Jones’ primary service model centers around individual financial advisors.
Clients generally work directly with an advisor and branch team who help establish goals, recommend strategies, monitor progress, and adjust plans as circumstances change.
Edward Jones Corporate Phone Numbers
Edward Jones publishes different numbers for headquarters, Client Relations, Online Access, privacy issues, tax support, fraud concerns, and other client needs.
Corporate Phone Number
314-515-2000
This is the official phone number for Edward Jones headquarters at 12555 Manchester Road.
Corporate Headquarters Number
314-515-2000
Headquarters Number
314-515-2000
Corporate Office Number
314-515-2000
Current headquarters switchboard hours are:
Monday to Friday: 7:00 AM to 6:00 PM CT
Customer Service Number
1-800-441-2357
Edward Jones identifies this as its Client Relations number.
Client Relations Number
1-800-441-2357
Client Relations assists with urgent trades and account-related questions when a client’s normal Edward Jones branch team is unavailable.
Customer Support Number
1-800-441-2357
For general client-account support, clients should normally begin with their financial advisor or branch team.
Online Client Support Number
1-800-441-5203
Current regular support hours include:
Monday to Friday: 7:00 AM to 7:00 PM CT
Saturday: 8:00 AM to 4:00 PM CT
Expanded Sunday hours may be offered during tax season.
Online Account Access Email
accountaccess@edwardjones.com
This email is used for certain Online Access issues and errors.
Toll-Free Number
Edward Jones uses multiple toll-free numbers depending on the issue.
The principal client-service contacts are:
1-800-441-2357 for Client Relations
and
1-800-441-5203 for Online Client Support.
Client Tax Hotline
1-800-282-0829
Edward Jones publishes this number during tax season for assistance retrieving tax-related documents.
Fraud Reporting Number
1-800-441-2357
Clients who believe someone has obtained their Social Security number or Edward Jones account information should contact their local office or Client Relations immediately.
Privacy Team Number
855-898-6102
Edward Jones publishes this number for questions involving privacy and consumer data rights.
Sales Number
Edward Jones does not operate a conventional nationwide sales call center.
Prospective clients should contact a local Edward Jones financial advisor.
Support Number
For client-account support:
1-800-441-2357
For digital account support:
1-800-441-5203
Billing Number
Edward Jones does not publish one universal Billing Department phone number.
Fee, account, transaction, or advisory-charge questions should be directed to the client’s financial advisor or Client Relations.
Regional Office Number
Edward Jones does not publish one universal regional-office phone number.
Regional and branch contacts vary by location.
Branch Office Number
Individual Edward Jones branch offices maintain local telephone numbers.
Clients should use the official financial-advisor search to locate the appropriate office.
Local Office Number
Local branch numbers vary by financial advisor.
Find a Financial Advisor:
https://www.edwardjones.com/us-en/search/financial-advisor
International Number
Edward Jones operates principally in the United States and Canada.
Canadian clients should use Edward Jones Canada’s contact resources rather than U.S. Client Relations.
Emergency / After-Hours Number
Edward Jones does not publish a general 24/7 emergency number.
For urgent account issues during published business hours when the branch team is unavailable:
1-800-441-2357
For immediate criminal fraud or identity theft, clients should also contact the appropriate financial institution and law-enforcement or identity-theft resources as applicable.
Investor Relations Number
Edward Jones does not maintain a conventional public-company Investor Relations hotline because it is organized through a privately held partnership structure.
Financial information is published through The Jones Financial Companies’ SEC filings and financial reports.
Media / Press Number
Edward Jones does not prominently publish a permanent Media Relations telephone number on its main media contact page.
Media / Press Contact
Professional journalists should use Edward Jones’ External Communications and Public Relations contact channel.
The firm’s current media page directs media inquiries to its dedicated Media Relations email contact.
Human Resources Number
Edward Jones does not publish one universal public HR telephone number for all applicants.
Career opportunities should be accessed through:
https://careers.edwardjones.com/
Reservations / Booking Number
Not applicable.
Edward Jones is a financial services firm and does not operate a conventional reservation or booking business.
How to Reach a Real Person at Edward Jones
The most direct way for an existing client to reach a real person is to contact their local Edward Jones financial advisor or branch team. If that office is unavailable and the matter is urgent, clients can call Client Relations at 1-800-441-2357. Edward Jones currently publishes weekday Client Relations hours and specifically directs clients to this department for urgent account questions or trades when their regular team cannot be reached.
For technical problems involving Online Access, call 1-800-441-5203. For headquarters assistance or help locating an associate or branch, call the corporate switchboard at 314-515-2000. Clients should have their account or branch information available, but should avoid sending passwords or transaction instructions through ordinary email. Edward Jones specifically states that transaction orders should be provided through approved channels rather than email.
Edward Jones Headquarters & Corporate Office Address
Edward Jones’ current U.S. headquarters is located at:
Edward Jones
12555 Manchester Road
St. Louis, MO 63131
United States
Corporate Phone: 314-515-2000
Current Edward Jones and SEC information confirm this address as the firm’s principal St. Louis headquarters.
St. Louis South Campus
Edward Jones Headquarters
12555 Manchester Road
St. Louis, MO 63131
United States
This is the primary U.S. headquarters and principal-office address.
Additional South Campus Building
270 Building
1245 J.J. Kelley Memorial Drive
Des Peres, MO 63131
United States
Edward Jones identifies this as part of its St. Louis South Campus.
St. Louis North Campus
Edward Jones also maintains a major St. Louis-area North Campus with facilities at:
201 Progress Parkway
Maryland Heights, MO 63043
130 Edward Jones Boulevard
Maryland Heights, MO 63043
170 Edward Jones Boulevard
Maryland Heights, MO 63043
These locations support home-office and enterprise functions but are not the firm’s primary headquarters address.
Tempe Regional Headquarters
Edward Jones
8640 S. River Parkway
Tempe, AZ 85284-2609
United States
Edward Jones identifies this Arizona facility as a regional headquarters.
Canada Headquarters
Edward Jones
90 Burnhamthorpe Road West
Sussex Centre, Suite 902
Mississauga, ON L5B 3C3
Canada
This is Edward Jones’ Canadian headquarters and should not be confused with the firm’s principal U.S. headquarters in St. Louis.
Branch Office Network
Edward Jones maintains nearly 15,000 branch offices across the United States and Canada.
The firm’s branch model is designed around individual financial advisors and client-support professionals serving local communities.
Parent Company
Edward D. Jones & Co., L.P. is owned by:
The Jones Financial Companies, L.L.L.P.
The parent partnership files financial reports with the U.S. Securities and Exchange Commission.
Regulatory Status
Edward D. Jones & Co., L.P. operates as a registered broker-dealer and investment adviser and is a member of FINRA and SIPC.
Clients can use FINRA BrokerCheck to review firm and advisor registration information.
How to File a Complaint Against Edward Jones
Clients who have a complaint involving an investment account, financial advisor, trade, fee, investment recommendation, unauthorized transaction, account access, transfer, retirement account, insurance product, privacy issue, or another Edward Jones service should gather all relevant documentation before beginning the complaint process. Keep statements, trade confirmations, emails, notes from conversations, account records, case numbers, and relevant dates. Because financial complaints can involve important legal and regulatory deadlines, clients should keep a written record of every step.
Step 1: Contact Your Edward Jones Financial Advisor
Begin by contacting the financial advisor or branch team handling your account. Explain the issue clearly, identify the account or transaction involved, and provide the relevant dates and supporting records. Many service, administrative, transfer, fee, and communication problems can be resolved directly at the branch level. Ask the advisor or branch professional to explain what happened and what corrective options are available. Keep written notes of the conversation, including the date, names of the people involved, and any promised follow-up.
Step 2: Contact Edward Jones Client Relations
If the branch does not resolve the issue, contact Edward Jones Client Relations at 1-800-441-2357. Explain that you have already attempted to resolve the complaint through your financial advisor and provide a clear chronology of what happened. Have statements, trade details, previous correspondence, account information, and supporting documents available. Ask that the complaint be formally documented and request a reference or case number if one is provided. Keep copies of all correspondence and notes from each telephone conversation.
Step 3: Submit a Written Complaint to Edward Jones
For a serious financial or service complaint, provide the firm with a written explanation so there is a clear record of the dispute. Include your full name, appropriate account information, financial advisor’s name, branch location, important dates, transactions involved, previous Client Relations contacts, and the resolution you are seeking. Do not send passwords or unnecessary sensitive information through unsecured email. If Edward Jones provides a secure communication channel or specific mailing instructions, use that process. Keep complete copies of everything you submit and all responses received.
Step 4: Escalate the Complaint to Corporate Headquarters
If the matter remains unresolved and warrants formal corporate escalation, correspondence can be directed to Edward Jones, 12555 Manchester Road, St. Louis, MO 63131, United States. Include your previous complaint history, branch details, account or transaction information, Client Relations case numbers, and a chronological explanation of the dispute. State clearly what outcome you are requesting and include copies rather than original documents. For urgent account matters, do not rely solely on postal correspondence, because market or transaction deadlines can require faster action through Client Relations or your branch team.
Step 5: Use an Appropriate Regulatory Complaint Process if Necessary
If a securities-related complaint remains unresolved, clients can review complaint processes offered by regulators such as FINRA and the U.S. Securities and Exchange Commission. FINRA BrokerCheck can also be used to review registration information for Edward Jones and individual financial professionals. The proper external channel depends on whether the issue involves a brokerage transaction, investment-advisory service, fraud, privacy, insurance, or another matter. Preserve account statements, trade confirmations, emails, support records, and notes from prior conversations before escalating. Edward Jones documentation currently publishes FINRA BrokerCheck at 1-800-289-9999 and identifies the firm as a SIPC member.
