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- Wings Financial Credit Union
About Wings Financial Credit Union
Wings Financial Credit Union, now operating as Wings Credit Union, is a member-owned, not-for-profit financial cooperative with deep roots in the aviation industry. Wings was originally chartered in 1938 by seven Northwest Airlines employees who wanted to create a cooperative financial institution that would help members save, borrow, and build stronger financial futures.
A major change occurred on January 1, 2026, when Wings Financial Credit Union and Ent Credit Union completed a merger of equals. The combined organization is transitioning to the Wings Credit Union name and operates with dual headquarters in Apple Valley, Minnesota, and Colorado Springs, Colorado. Current official information describes the combined institution as serving nearly 1 million members, with approximately $20 billion in assets and more than 90 service centers.
The combined credit union is led by Chad Graves, who serves as CEO and President. Wings remains a federally insured, not-for-profit cooperative that returns value to members through deposit dividends, competitive loan pricing, digital banking, financial education, and community programs.
Quick Information
Corporate Phone Number
952-997-8000
This is the current phone number for the Apple Valley headquarters and service center.
Customer Service Number
800-692-2274
Wings publishes this as its main Member Services number.
Corporate Office Address
Wings Credit Union
14985 Glazier Avenue
Apple Valley, MN 55124
United States
Headquarters Address
Wings Credit Union
14985 Glazier Avenue
Apple Valley, MN 55124
United States
The Apple Valley location remains a headquarters under the post-merger dual-headquarters structure.
General / Accessibility: info@wingsfinancial.com
Wings publishes this email for accessibility assistance and general communication.
Industry
Credit Union, Consumer Banking, Business Banking, Mortgages, Vehicle Lending, Credit Cards, Digital Banking and Wealth Management
Founded
1938
Wings was founded by seven Northwest Airlines employees.
Current CEO
Chad Graves
Current Wings materials identify Chad Graves as:
CEO and President.
Current Assets
Approximately $20 billion
for the combined Wings and Ent organization after the January 2026 merger.
Current Membership
Nearly 1 million members
across the combined credit union.
Service Centers
90+ service centers
across the combined organization.
Federal Insurance
Federally insured by NCUA.
Website
Careers Page
https://www.wingscu.com/careers
Wings Credit Union Products & Services
Wings provides personal and business banking services including checking, savings, certificates, mortgages, vehicle loans, credit cards, digital banking, financial education, investments, and insurance.
Checking Accounts
Wings offers checking-account products for everyday spending and cash management.
Options can include standard checking and dividend-bearing accounts depending on the member’s needs.
Savings Accounts
Members can open savings accounts with competitive dividend rates.A membership share account establishes ownership in the credit union.
Certificates
Wings offers certificate products with fixed terms and competitive yields.Current certificate availability spans numerous service centers across the Wings network.
Money Market Accounts
Money-market accounts provide higher-balance savings options with competitive dividend rates and access features.
Individual Retirement Accounts
Wings provides IRA savings and certificate products for qualifying retirement savers.
Vehicle Loans
Wings finances
Cars
Trucks
SUVs
Boats
RVs
ATVs
and other eligible vehicles.
Mortgages
Wings offers home-purchase and refinance mortgages through its experienced mortgage lending team.
Current mortgage information is available through service centers and the Wings mortgage platform.
Home Equity Loans
Home-equity financing allows qualifying homeowners to borrow against available equity.
These loans can be used for renovations, major purchases, debt consolidation, and other eligible needs.
Credit Cards
Wings currently offers multiple Visa credit-card products.Card options can include rewards, lower-rate, and other benefit structures.
Business Checking
Wings provides checking services for qualifying business members.Business banking can include deposits, cash management, lending, and digital-service options.
Business Lending
Wings provides commercial lending and financing options for eligible business members.
Digital Banking
Wings Digital Banking allows members to check balances, transfer money, pay bills, monitor accounts, and manage financial activity from a computer or mobile device.
Mobile Banking
The Wings mobile app supports mobile check deposit, transfers, card management, loan applications, and fraud alerts.
Member Rewards
Wings Member Rewards allows qualifying members to earn points on signature-based purchases.
Points can be redeemed for gift cards, merchandise, travel, and other eligible rewards.
Financial Education
Wings provides financial-education tools covering topics such as budgeting, home buying, saving, credit, and other personal-finance subjects.
Wings Wealth Management
Wings provides investment and wealth-management services through financial professionals.
Investment and insurance products are separate from NCUA-insured deposit products.
Insurance Services
Members can access qualifying insurance products and planning services through Wings-related financial professionals.
Foreign Currency
Selected Wings service centers support foreign-currency orders and pickup.
The Apple Valley headquarters location lists foreign-currency ordering among its available services.
Safe Deposit Boxes
Selected Wings branches offer safe-deposit boxes.
Availability varies by location.
Notary Services
Notary services are available at participating Wings service centers.
Signature Guarantee
Certain Wings locations offer signature guarantees by appointment.
Instant Issue Debit Cards
Participating service centers can issue eligible debit cards directly.
Surcharge-Free ATMs
Wings members have access to a large surcharge-free ATM network.Current partner materials reference 80,000+ nationwide ATM locations.
Wings Credit Union Corporate Phone Numbers
Corporate Phone Number
952-997-8000
Apple Valley headquarters.
Corporate Headquarters Number
952-997-8000
Headquarters Number
952-997-8000
Corporate Office Number
952-997-8000
Member Services Number
800-692-2274.
Apple Valley Service Center
952-997-8000
Apple Valley Mortgage Office
952-997-8234.
Lost or Stolen Card After Hours
800-523-4175.
Accessibility Support
800-692-2274
info@wingsfinancial.com.
Digital Banking Support
800-692-2274.
Mortgage Support
Wings mortgage contacts vary by loan officer and location.
Main Member Services
800-692-2274
Apple Valley Mortgage Office
952-997-8234
Credit Card Support
General routing
800-692-2274
Business Banking Support
Wings business-support services are available through the credit union’s business banking team and service-center network.
Fraud / Lost Card Support
For lost or stolen cards after hours
800-523-4175.
Toll-Free Number
800-692-2274
Investor Relations Number
Not applicable.
Wings is a member-owned cooperative rather than a publicly traded corporation.
Media / Press Number
Wings handles media inquiries through its Newsroom and corporate communications team.
A permanent universal press number is not prominently published on the main support page.
Human Resources Number
Wings does not publish one universal applicant HR phone number.
Careers
https://www.wingscu.com/careers
How to Reach a Real Person at Wings Credit Union
For general account, card, transfer, loan, mortgage, digital-banking, or membership questions, call 800-692-2274. Members near Apple Valley can also call the headquarters service center at 952-997-8000. Wings provides personal service at its service centers and through digital banking.
If your issue involves a lost or stolen credit or debit card outside normal service hours, call 800-523-4175. Members should have their account information, transaction date, and relevant card details available, but should never share login passwords or security codes with unsolicited callers.
Wings Credit Union Headquarters & Corporate Office Address
Apple Valley Headquarters
Wings Credit Union
14985 Glazier Avenue
Apple Valley, MN 55124
United States
Phone: 952-997-8000.
Colorado Springs Dual Headquarters
Following the January 1, 2026 merger with Ent Credit Union, the combined Wings organization also maintains a headquarters presence in:
Colorado Springs, Colorado
The merger was structured with dual headquarters to preserve a strong presence in both regions.
Current CEO
Chad Graves
Chad Graves became CEO and President of the combined organization following the merger.
2026 Merger
Wings Financial Credit Union and Ent Credit Union completed their merger of equals on:
January 1, 2026.
Current Combined Name
The organization is transitioning to:
Wings Credit Union
with Ent-branded service centers continuing during the phased transition.
Combined Asset Scale
Approximately
$20 billion in assets.
Combined Membership
Nearly
1 million members.
Combined Service Centers
More than
90 service centers.
Legacy Wings 2025 Assets
Before completion of the Ent merger, Wings reported
$9.32 billion in assets at December 31, 2025.
Legacy Wings 2025 Membership
Legacy Wings reported
384,731 members
at the end of 2025.
2025 Member Dividends
Legacy Wings paid approximately
$142.3 million in member dividends
during 2025.
Founding
Wings was founded in
1938
by seven Northwest Airlines employees.
Apple Valley Headquarters History
The Apple Valley headquarters building opened in
2000.
How to File a Complaint Against Wings Credit Union
Members filing a complaint about an account, card transaction, mortgage, loan, digital banking, employee interaction, fee, or another Wings service should collect relevant statements, transaction dates, correspondence, and case numbers before escalating.
Step 1: Contact Wings Member Services
Start by calling 800-692-2274 or contact the Apple Valley headquarters service center at 952-997-8000. Explain the issue clearly and provide the account type, transaction dates, branch involved, and previous communication details. Ask the representative to document the complaint and provide any available reference information.
Step 2: Use the Appropriate Specialized Support Channel
For a lost or stolen card after hours, call 800-523-4175. For digital-banking issues, Member Services can provide assistance at 800-692-2274. Mortgage issues can be addressed through the applicable loan officer or Wings mortgage office. Keep records of calls, messages, and any promises made by representatives.
Step 3: Request Supervisor or Management Review
If the first contact does not resolve the complaint, ask for review by a supervisor or the appropriate account-services team. Provide a clear timeline, prior reference information, documents, and the exact resolution you are seeking. For complex loan or payment disputes, organize statements and transaction records before the review.
Step 4: Send Formal Written Correspondence
Written complaints can be sent to:
Wings Credit Union
14985 Glazier Avenue
Apple Valley, MN 55124
Include your name, contact information, account type, relevant dates, service-center location, prior complaint history, and copies of supporting records.
Step 5: Contact the Appropriate External Regulator if Necessary
If an unresolved issue involves a federally insured credit union, the National Credit Union Administration Consumer Assistance Center may be an appropriate external escalation route depending on the complaint. Mortgage, fair-lending, privacy, consumer-protection, or card disputes may involve other state or federal regulators. Keep complete records of Wings’ responses before filing externally.
