Trinity Health
Trinity Health is one of the largest not-for-profit Catholic health systems in the United States. Headquartered in Livonia, Michigan, the organization provides hospital care, physician services, primary and specialty medicine, urgent care, home health, hospice, PACE programs, senior care, virtual care, pharmacy services, accountable care, population health, and other healthcare services across a large multistate network.
Trinity Health operates as a faith-based nonprofit system and is distinct from the unrelated organization named Trinity Health that operates in Minot, North Dakota. The national Trinity Health organization covered here uses 20555 Victor Parkway, Livonia, MI 48152 as its system office and 734-343-1000 as its principal corporate number.
Current official and industry materials identify Mike Slubowski as President and Chief Executive Officer. Recent system information describes Trinity Health as having approximately 127,000 colleagues, more than 38,000 physicians and clinicians, 93 hospitals, more than 100 continuing-care locations, and operations across 26 states.
734-343-1000
This is the current system-office number associated with Trinity Health’s Livonia headquarters and is the appropriate starting point for national corporate routing.
Trinity Health does not use one universal national patient Customer Service number because hospitals and regional ministries maintain their own patient-service operations. For Trinity Health Michigan, the regional general contact number is 1-844-237-3627, while hospital, billing, medical-record, and patient-relations numbers can differ by facility.
Trinity Health
20555 Victor Parkway
Livonia, MI 48152
United States
Trinity Health
20555 Victor Parkway
Livonia, MI 48152
United States
The address is used by Trinity Health’s national System Office and related corporate operations.
Trinity Health does not publish one universal unsecured email for patient support across the entire national system. Patients should use the contact channels for the hospital or regional health ministry involved, while Accountable Care and specialized functions have separate published emails.
Healthcare, Hospitals, Physician Services, Senior Care, Home Health, Hospice, PACE, Virtual Care, Population Health and Health Insurance Services
Not-for-profit Catholic health system
Mike Slubowski
Current Trinity Health announcements continue to identify Mike Slubowski as President and Chief Executive Officer.
Current public system information identifies approximately 93 hospitals across Trinity Health.
Recent system information describes Trinity Health as a family of approximately 127,000 colleagues supported by more than 38,300 physicians and clinicians.
Trinity Health currently serves communities across approximately 26 states through hospitals, medical groups, home-based services, senior care, PACE programs, and related health ministries.
https://www.trinity-health.org/
https://www.trinity-health.org/about-us/financial-information/
https://jobs.trinity-health.org/
Trinity Health operates acute-care hospitals that provide inpatient treatment, surgery, emergency services, diagnostic testing, intensive care, maternity care, specialty medicine, and other services. Individual hospitals vary in size and clinical capabilities, ranging from community hospitals to larger referral centers.
Primary-care networks within Trinity Health provide family medicine, internal medicine, preventive care, chronic-disease management, wellness visits, screenings, vaccinations, and referrals. Patients typically access these services through the regional Trinity Health ministry serving their community.
Trinity Health hospitals operate emergency departments for serious injuries, illnesses, trauma, and other urgent medical conditions. Emergency services are hospital-specific, and patients experiencing a life-threatening emergency should call 911 rather than contacting the national headquarters.
Regional Trinity Health systems operate urgent-care clinics for medical conditions that need prompt attention but are not immediately life threatening. Availability, hours, appointment requirements, and services vary by state and local ministry.
Trinity Health provides cardiology, cardiovascular surgery, vascular medicine, cardiac imaging, rehabilitation, interventional procedures, and heart-failure services across its major regional systems. Higher-complexity procedures are concentrated at selected hospitals.
Cancer programs throughout Trinity Health provide oncology consultation, chemotherapy, radiation therapy, surgery, diagnostic imaging, infusion care, survivorship services, and multidisciplinary treatment planning.
Trinity Health provides orthopedic evaluation and treatment for bone, joint, spine, sports, and musculoskeletal conditions. Services include diagnostic imaging, joint replacement, fracture treatment, rehabilitation, sports medicine, and other surgical and nonsurgical options.
Neurology and neurosurgery programs treat conditions involving the brain, spine, nerves, stroke, epilepsy, movement disorders, and other neurological problems. Specialty availability varies by regional ministry.
Trinity Health provides obstetrics, gynecology, maternity care, high-risk pregnancy services, women’s imaging, breast health, reproductive health, and other specialized care for women across its hospital and medical-group network.
Pediatric services range from routine outpatient care to specialized inpatient treatment depending on the location. Children’s services can include pediatric primary care, emergency medicine, surgery, neonatal care, specialty consultation, and developmental support.
Trinity Health ministries provide behavioral-health programs that can include psychiatric evaluation, inpatient treatment, outpatient counseling, substance-use services, crisis support, and integrated behavioral health.
Rehabilitation services include physical therapy, occupational therapy, speech therapy, cardiac rehabilitation, neurological rehabilitation, and post-surgical recovery. Programs may operate in hospitals, outpatient clinics, home-care settings, or dedicated rehabilitation facilities.
Trinity Health provides home-based healthcare for eligible patients who need skilled nursing, therapy, medication management, wound care, or other clinical support after hospitalization or during chronic illness.
Hospice services support patients with serious life-limiting conditions and their families. Care generally focuses on comfort, pain and symptom management, emotional support, spiritual care, and quality of life.
Trinity Health operates a significant continuing-care network that includes senior living, nursing services, rehabilitation, home-based care, and other programs designed for older adults.
Trinity Health is a major participant in the Program of All-Inclusive Care for the Elderly, commonly known as PACE. These programs coordinate medical, social, rehabilitation, transportation, and supportive services so qualifying older adults can remain in their communities rather than moving prematurely into institutional care.
Telehealth and digital-health programs enable eligible patients to consult clinicians remotely, manage follow-up care, or receive selected services without visiting a physical office. The exact virtual-care options depend on the regional ministry and medical condition.
Trinity Health ministries provide medication-management and pharmacy services in hospital, outpatient, specialty, and home-based settings. Some regional systems also operate retail or specialty pharmacy programs.
Trinity Health operates accountable-care initiatives designed to improve coordination, quality, and cost management for Medicare and other populations. Trinity Health Integrated Care operates from the Livonia system office and participates in the Medicare Shared Savings Program.
Population-health programs use care coordination, data analytics, preventive health, chronic-disease management, and community partnerships to improve health outcomes for defined patient populations.
As a not-for-profit health system, Trinity Health invests in community benefit, financial assistance, health education, outreach, and services for underserved populations. Fiscal 2024 public information reported approximately $1.3 billion in community benefit across the system.
734-343-1000 is Trinity Health’s national System Office number in Livonia. This is the best starting point for corporate administration, national-office routing, or questions that cannot be addressed through a regional hospital or medical group.
734-343-1000 serves as the main number for the Livonia headquarters at 20555 Victor Parkway. Because patient care is decentralized across regional ministries, the corporate office may redirect clinical or billing matters to a local organization.
1-844-237-3627 is the current general contact number for Trinity Health Michigan. It can help patients reach providers, hospitals, billing resources, records, and regional services.
800-494-5797 is published for billing questions and payment arrangements within Trinity Health Michigan. Current information states that representatives can also assist with financial-assistance requests.
For Trinity Health Ann Arbor, Chelsea, Livingston, Livonia, and Oakland billing support, current Michigan materials list 734-712-1500 as a regional contact.
Trinity Health Grand Rapids currently publishes 616-685-6083 and toll-free 866-731-8582 for regional billing and financial-service assistance.
For Muskegon and Shelby, current billing information lists 231-672-4357 and toll-free 888-254-5126.
For Trinity Health Integrated Care, general matters unrelated to the ACO should be routed through 734-343-1000. Specific ACO communications are handled separately through the published integrated-care contacts.
Current Trinity Health ACO information lists 1-844-585-3201 as the beneficiary hotline. This line should be used only for applicable ACO questions rather than ordinary hospital billing or appointment support.
Trinity Health Michigan publishes 616-260-5101 for West Michigan media inquiries and 248-725-2400 for Southeast Michigan. These are reporter contacts rather than patient-service lines.
For a life-threatening medical emergency, call 911. Corporate or billing numbers should never be used in place of emergency services.
Trinity Health does not publish one universal public applicant HR line for every regional ministry. Job applicants should use the national careers platform and the recruiter or facility contact associated with the position.
Trinity Health is a nonprofit healthcare system and has no public shareholders. Bondholders, lenders, rating agencies, and other financial stakeholders should use the system’s published financial-information and treasury resources rather than a conventional stockholder Investor Relations department.
For corporate matters, call 734-343-1000 at the Livonia System Office. For patient questions, it is usually more effective to contact the regional Trinity Health ministry or hospital directly because billing, medical records, patient relations, appointments, and clinical services are managed locally. In Michigan, the current regional general number is 1-844-237-3627.
Before calling, have the patient’s hospital or clinic name, date of service, account number where applicable, physician name, insurance details, and any existing complaint or case number ready. If the problem concerns billing, use the regional Patient Financial Services line rather than the corporate headquarters because those representatives have direct access to billing records.
Trinity Health
20555 Victor Parkway
Livonia, MI 48152
United States
Trinity Health Integrated Care
20555 Victor Parkway
Livonia, MI 48152
United States
Trinity Health ACO
20555 Victor Parkway
Livonia, MI 48152
United States
Trinity Health Michigan
20555 Victor Parkway
Livonia, MI 48152
United States
Patients and family members may need to file complaints involving medical care, hospital staff, billing, communication, privacy, accessibility, insurance, discharge planning, cleanliness, or another healthcare experience. Before escalating, gather the patient’s identifying information, hospital or clinic location, dates of service, department, provider names, billing records, previous correspondence, and any existing case numbers.
If the concern is related to active medical care, begin with the nurse, physician, clinic employee, or department directly involved. Explain the concern clearly and provide specific examples, dates, and the result you are seeking. Raising the issue during the visit or hospitalization can allow the team to correct misunderstandings, communication problems, or service issues before they become more difficult to resolve.
If the frontline team cannot resolve the matter, request the department manager, charge nurse, clinic manager, or administrative supervisor. Provide the earlier complaint history and ask that the concern be formally documented. For serious clinical concerns, request clarification regarding the care plan and the person responsible for further review.
Each Trinity Health hospital or regional ministry maintains a patient-experience, patient-relations, or guest-relations process. Use the contact information for the facility where the care occurred and provide the patient’s name, dates of service, hospital unit, and a factual description of the concern. Ask for a grievance or case number when available.
For billing, insurance, payment, or financial-assistance issues, use the regional billing department rather than the national office. Trinity Health Michigan currently uses 800-494-5797 for billing assistance. Keep statements, explanation-of-benefits documents, insurance correspondence, and previous payment records available.
If the issue remains unresolved, ask the hospital or regional ministry how to submit a formal patient grievance. A written grievance should explain the care or service involved, dates, people previously contacted, why the earlier response was insufficient, and the outcome being requested. Retain copies of all correspondence and the organization’s written response.
For an unresolved matter involving system-level policy or a complaint that has already been through regional escalation, written correspondence can be directed to Trinity Health, 20555 Victor Parkway, Livonia, MI 48152. Include the hospital and regional ministry involved so the national office can route the matter correctly.
If the complaint involves medical privacy, unauthorized disclosure, records access, or another HIPAA-related issue, ask the relevant Trinity Health ministry for its Privacy Officer or compliance contact. Privacy matters should be kept separate from ordinary billing or service complaints because they may require investigation under federal and state privacy laws.
Hospital-quality, professional-conduct, licensing, Medicare, Medicaid, insurance, or discrimination complaints can fall under different external agencies. Depending on the issue, this may include a state health department, professional licensing board, Centers for Medicare & Medicaid Services process, Office for Civil Rights, insurer, or hospital accreditor. Use the regulator that specifically covers the complaint rather than sending the same issue indiscriminately to multiple agencies.
Keep copies of bills, medical-record requests, discharge instructions, letters, emails, grievance responses, insurance documents, names of employees contacted, dates, and case numbers. For healthcare complaints, an organized written timeline is especially important because later review may involve a hospital grievance committee, compliance department, insurer, professional board, regulator, attorney, or other independent party.
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