Lincoln
About Lincoln
Lincoln is the luxury-vehicle brand of Ford Motor Company and is headquartered through Ford’s corporate operations in Dearborn, Michigan. Lincoln designs, markets, sells, and supports premium SUVs distinguished by luxury interiors, advanced driver-assistance technology, connected services, personalized ownership benefits, and a strong emphasis on comfort and quietness. The brand currently focuses exclusively on SUVs in the United States rather than maintaining the sedan lineup it offered historically.
Lincoln’s U.S. lineup continues to include the Corsair, Nautilus, Aviator, and Navigator, with hybrid and plug-in hybrid options available in selected models. Current 2026 product materials identify the Corsair as the smallest Lincoln SUV, followed by the Nautilus, Aviator, and Navigator. Lincoln is also transitioning parts of its lineup into the 2027 model year, including the 2027 Navigator and Corsair Hybrid.
Lincoln remains a division of Ford Motor Company, not a separately incorporated publicly traded automaker. Brand leadership changed in May 2025 when Joaquin Nuno-Whelan became President of Lincoln, succeeding Dianne Craig following her retirement. Ford Blue and Model e President Andrew Frick also oversees Lincoln at the broader business-unit level.
Quick Information
Corporate Phone Number
313-322-3000
This is Ford Motor Company’s principal Dearborn corporate number and is the appropriate corporate headquarters contact associated with Lincoln’s parent company.
Customer Service Number
1-800-521-4140
Lincoln Client Relationship Center is currently available
24 hours a day, 7 days a week, 365 days a year.
Corporate Office Address
Lincoln, a Division of Ford Motor Company
One American Road
Dearborn, MI 48126
United States
Headquarters Address
Lincoln / Ford Motor Company
One American Road
Dearborn, MI 48126
United States
Lincoln legal materials identify the brand as a division of Ford Motor Company and use the Dearborn corporate location for legal matters.
Customer Service Mailing Address
Lincoln Client Relationship Center
P.O. Box 6248
Dearborn, MI 48121-6248
United States.
Lincoln Customer Support: lincolnway@Lincoln.com
Ford Privacy: privacy@ford.com.
Industry
Automotive, Luxury Vehicles, SUVs, Connected Vehicles, Vehicle Financing and Mobility Services
Parent Company
Ford Motor Company
President of Lincoln
Joaquin Nuno-Whelan
Effective May 1, 2025.
Number of Current U.S. SUV Models
Lincoln’s core current U.S. portfolio contains four SUV nameplates
Corsair
Nautilus
Aviator
Navigator.
Corporate Office Hours
Corporate headquarters does not publish general public walk-in hours.
Lincoln Customer Service is available 24/7/365.
Website
Investor Relations
Lincoln does not maintain separate shareholder Investor Relations.
Parent-company Investor Relations:
Careers Page
https://corporate.ford.com/careers.html
Lincoln employment is part of Ford Motor Company’s broader workforce and recruiting organization.
Lincoln Products & Services
Lincoln Corsair
The 2026 Lincoln Corsair is the brand’s compact luxury SUV and seats five passengers. Customers can choose a conventional turbocharged gasoline powertrain or an available plug-in hybrid system on the Grand Touring model, depending on configuration.
Lincoln Corsair Grand Touring
The Corsair Grand Touring combines Lincoln’s compact luxury SUV platform with plug-in hybrid capability. It is designed for drivers seeking electric-assisted commuting while retaining a gasoline engine for longer-distance flexibility.
Lincoln Nautilus
The 2026 Lincoln Nautilus is a two-row midsize luxury SUV with seating for five. It offers a turbocharged gasoline engine and an available hybrid powertrain, together with the wide Lincoln Digital Experience display that has become a major feature of the current cabin design.
Lincoln Nautilus Hybrid
The available Nautilus hybrid combines a turbocharged engine with electrified assistance to improve fuel efficiency while retaining the comfort-focused character of the Nautilus. Lincoln currently lists an EPA-estimated 30 MPG combined for the applicable hybrid configuration.
Lincoln Aviator
The 2026 Lincoln Aviator is a three-row midsize luxury SUV with seating for up to seven. It uses a twin-turbocharged 3.0-liter V6 and is offered with available all-wheel drive, selectable drive modes, Lincoln BlueCruise, and other premium technologies.
Lincoln Navigator
The Lincoln Navigator is the brand’s flagship full-size luxury SUV and offers seating for up to eight. The current 2027 Navigator uses a twin-turbocharged 3.5-liter V6 producing 440 horsepower and can tow up to 8,700 pounds when properly equipped.
Lincoln Navigator L
Navigator L provides an extended-length version of the full-size SUV for customers seeking additional cargo capacity and passenger-space flexibility.
Lincoln Black Label
Lincoln Black Label represents the brand’s highest expression of design, materials, personalization, and premium ownership services. Current Black Label offerings are available on selected Navigator, Aviator, and Nautilus configurations.
Lincoln BlueCruise
Lincoln BlueCruise is Ford’s hands-free highway driving technology offered on eligible Lincoln vehicles. Availability depends on vehicle model, hardware, software, geographic coverage, and an applicable service plan.
Lincoln Digital Experience
Lincoln Digital Experience integrates navigation, entertainment, applications, voice functions, and connected digital features into the vehicle cabin. It is particularly prominent in the current Nautilus.
Lincoln Co-Pilot360
Lincoln Co-Pilot360 encompasses driver-assistance technologies such as collision warnings, lane-related assistance, parking functions, cameras, and other safety or convenience features. Equipment varies by model and trim.
Lincoln Rejuvenate
Lincoln Rejuvenate is an in-vehicle relaxation experience that combines supported seat, display, audio, lighting, and climate functions to create a coordinated environment while the vehicle is parked.
Lincoln App
The Lincoln mobile app gives eligible owners access to connected-vehicle features, vehicle status, service information, roadside assistance, remote controls, and other supported functions.
Roadside Assistance
Lincoln provides roadside-assistance services to eligible owners according to the applicable vehicle and coverage terms. Current Client Relationship Center and roadside-assistance support use 1-800-521-4140 and operate 24/7/365.
Pickup & Delivery
Participating Lincoln retailers can provide vehicle pickup and delivery for eligible service appointments. Availability depends on the dealership, location, service requirement, and program terms.
Lincoln Mobile Service
Participating dealers can perform selected maintenance and service procedures at the customer’s home or another eligible location through Lincoln Mobile Service.
Lincoln Access Rewards
Lincoln Access Rewards is the brand’s loyalty program. Eligible members can earn and redeem points for qualifying service, maintenance, vehicle-related purchases, and other program benefits.
Certified Pre-Owned Vehicles
Lincoln Certified Pre-Owned vehicles undergo eligibility and inspection requirements and are sold with applicable limited-warranty and program benefits through participating Lincoln retailers.
Vehicle Financing
Lincoln customers can access financing and lease options through Ford Motor Credit Company and participating dealers. Credit approval, vehicle eligibility, rates, incentives, and program terms vary.
Build & Price
Lincoln.com provides a Build & Price tool that allows shoppers to select a model, trim, powertrain, exterior and interior configuration, packages, and options before searching dealer inventory.
Search Inventory
Customers can search participating Lincoln dealer inventory online by model, trim, features, price, and geographic market.
Trade-In Tools
Lincoln provides vehicle trade-in valuation tools through its digital shopping experience to help customers estimate the value of an existing vehicle before purchase.
Lincoln Corporate Phone Numbers
Corporate Phone Number
313-322-3000
Ford Motor Company’s main corporate headquarters number.
Lincoln Client Relationship Center
1-800-521-4140
Available
24/7/365.
Customer Service Number
1-800-521-4140
Roadside Assistance Number
1-800-521-4140
Accessibility Support
1-800-521-4140
Hearing- or speech-impaired customers can use the Telecommunications Relay Service by dialing
711.
Canada Client Relationship Centre
1-800-387-9333
Available 24/7/365.
Canada TDD
1-888-658-6805
Privacy Number
Ford privacy support
1-800-392-3673
Privacy Email
privacy@ford.com.
Lincoln Customer Email
lincolnway@Lincoln.com.
Local Dealer Number
Each Lincoln retailer has its own phone number.
Dealer Locator:
https://www.lincoln.com/dealerships/
Billing Number
Lincoln does not publish one universal vehicle-billing number because financing, dealer transactions, connected services, and repairs use different channels.
Investor Relations Number
Lincoln itself has no separate Investor Relations operation.
Investor inquiries are handled by Ford Motor Company.
Emergency Number
For immediate police, fire, medical, or collision emergencies:
911
Lincoln Roadside Assistance should be used for qualifying non-life-threatening vehicle assistance.
Human Resources Number
Lincoln employment is managed through Ford Motor Company.
Careers
https://corporate.ford.com/careers.html
How to Reach a Real Person at Lincoln
The most direct current contact is the Lincoln Client Relationship Center at 1-800-521-4140, which Lincoln states is available 24 hours a day, every day of the year. The same number is used for roadside assistance and general accessibility support. Customers can also use lincolnway@Lincoln.com for supported written communications.
For concerns involving a specific vehicle sale or repair, start with the selling or servicing Lincoln retailer because dealer personnel have access to repair orders, vehicle history, warranty information, and the transaction. If the issue is not resolved by the Sales Representative or Service Advisor, escalate to the dealer’s Sales Manager, Service Manager, or Client Relations Manager before involving Lincoln’s national support team.
Lincoln Headquarters & Corporate Office Address
Corporate Headquarters
Lincoln, a Division of Ford Motor Company
One American Road
Dearborn, MI 48126
United States
Lincoln’s current legal information explicitly describes the brand as a division of Ford Motor Company.
Client Relationship Center Mailing Address
Lincoln Client Relationship Center
P.O. Box 6248
Dearborn, MI 48121-6248
United States
Phone: 1-800-521-4140.
Current President of Lincoln
Joaquin Nuno-Whelan
Nuno-Whelan became President of Lincoln effective May 1, 2025, after Dianne Craig retired following a 38-year Ford career.
Broader Business Oversight
Andrew Frick, President of Ford Blue and Ford Model e, oversees Lincoln at the broader Ford business-unit level.
Parent Company CEO
Jim Farley
Farley serves as President and Chief Executive Officer of Ford Motor Company.
Current U.S. Product Strategy
Lincoln is currently an SUV-focused luxury brand in the U.S. Its active lineup is structured from the compact Corsair through the Nautilus, Aviator, and flagship Navigator.
2026 Lincoln Corsair
Small luxury SUV
Seats five
Available with a 2.0-liter turbocharged engine or plug-in hybrid Grand Touring powertrain.
2026 Lincoln Nautilus
Two-row midsize luxury SUV
Seats five
Available with gasoline and hybrid powertrains.
2026 Lincoln Aviator
Three-row midsize luxury SUV
Seats up to seven
Uses a twin-turbocharged 3.0-liter V6.
2027 Lincoln Navigator
Full-size luxury SUV
Seats up to eight
Powered by a twin-turbocharged 3.5-liter V6 with 440 horsepower.
Stock Listing
Lincoln is not separately traded.
Parent company Ford Motor Company trades on the:
New York Stock Exchange
Ticker
F
How to File a Complaint Against Lincoln
Before filing a complaint, gather the VIN, model and model year, dealership name, repair orders, sales agreement if relevant, warranty documents, photographs, dates, mileage, and names of dealership employees already contacted. Keeping a clear written chronology is particularly useful when a concern involves repeated repairs or warranty decisions.
Step 1: Contact the Sales Representative or Service Advisor
Start with the employee at the dealership who handled the purchase or service. Explain the issue clearly and provide the VIN, repair order, purchase documents, or other relevant records. Give the dealer an opportunity to inspect the vehicle or review the transaction.
Step 2: Escalate to the Dealer Manager
If the first employee cannot resolve the concern, ask for the Sales Manager, Service Manager, or Client Relations Manager. Lincoln’s own escalation guidance uses this management level as the next step after the Sales Representative or Service Advisor.
Step 3: Contact the Lincoln Client Relationship Center
Call 1-800-521-4140. Provide the dealership information, VIN, mileage, repair-order numbers, previous conversations, and the resolution requested. Ask the representative to create or update a formal case.
Step 4: Request Higher-Level Case Review
If the initial Lincoln representative cannot resolve the issue, request further case review. Keep the case number and submit additional dealership documents, photographs, diagnostic records, or warranty information requested by Lincoln.
Step 5: Send Written Correspondence to Lincoln
Written complaints can be mailed to Lincoln Client Relationship Center, P.O. Box 6248, Dearborn, MI 48121-6248. Include the VIN, owner contact information, dealership, case number, repair history, and the specific resolution requested.
Step 6: Use the Privacy Channel for Data Complaints
Connected-vehicle or personal-data concerns should be sent through Ford’s privacy process at privacy@ford.com or 1-800-392-3673. Lincoln’s privacy materials provide these channels for questions and complaints involving personal information.
Step 7: Check for Recalls or Safety Campaigns
If the complaint involves a potential safety defect, verify whether the vehicle is affected by an open recall or service campaign. Have the VIN available and arrange repairs through an authorized Lincoln retailer if a recall applies.
Step 8: Report Unresolved Safety Defects to NHTSA
A serious vehicle-safety issue that remains unresolved can be reported to the National Highway Traffic Safety Administration. Provide the VIN, model, mileage, incident description, repair history, and any crash or injury information relevant to the complaint.
Step 9: Use Applicable Consumer or Warranty Remedies
If the dispute remains unresolved, available options can depend on state law, warranty terms, leasing or financing arrangements, and the nature of the issue. Customers may consider applicable state consumer-protection agencies, lemon-law procedures, dispute-resolution programs, or legal remedies while preserving all dealership and Lincoln correspondence.
