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- Gardner-White Furniture
About Gardner White Furniture
Gardner White Furniture is a family-owned furniture and mattress retailer founded in Detroit in 1912. Over more than a century, the company has grown from a local Detroit furniture business into Michigan’s largest family-owned furniture and mattress retailer, serving customers through full-line showrooms, dedicated mattress stores, outlet concepts, and its newer GW Home brand.
Gardner White sells living-room furniture, bedroom furniture, dining furniture, mattresses, recliners, home décor, rugs, office furniture, outdoor furniture, and related products. The retailer has also built a service model around fast delivery, white-glove delivery, complimentary interior design, financing, furniture protection, and same-day or nighttime delivery in qualifying areas.
The company remains fourth-generation family owned and operated and is currently led by CEO Rachel Stewart. Gardner White has entered a new growth phase with expansion across Michigan and into Ohio, new concepts such as GW Home and Gardner White Mattress, and a new corporate headquarters in Bloomfield Hills, Michigan. Current company information reports 33 locations across Michigan and Ohio.
Quick Information
Corporate Phone Number
586-774-8853
Gardner White currently identifies this as its Main Line / Corporate Office number.
Customer Service Number
248-481-2200
This is the current Customer Care number published on Gardner White’s Contact page.
Corporate Office Address
Gardner White Furniture Co., Inc.
200 East Long Lake Road, Suite 300
Bloomfield Hills, MI 48304
United States
Current 2026 Gardner White corporate materials identify this Bloomfield Hills address.
Headquarters Address
Gardner White Furniture Co., Inc.
200 East Long Lake Road, Suite 300
Bloomfield Hills, MI 48304
United States
Gardner White’s current About page confirms that the company has moved its headquarters to Bloomfield Hills.
Web / Online Orders: weborders@gardner-white.com.
Industry
Furniture Retail, Mattresses, Home Furnishings, Home Décor and Interior Design
Founded
1912
Gardner White was founded in Detroit, Michigan.
Current CEO
Rachel Stewart
Ownership
Fourth-generation family owned and operated.
Number of Locations
33 locations
across Michigan and Ohio, including Gardner White, Gardner White Mattress, GW Home, and related concepts.
Corporate Office Hours
Gardner White’s corporate/contact operation publishes general service hours of
Monday to Saturday: 10:00 AM to 9:00 PM
Sunday: 11:00 AM to 8:00 PM.
Website
https://www.gardner-white.com/
Careers Page
https://www.gardner-white.com/careers
Gardner White Furniture Products & Services
Living Room Furniture
Gardner White sells sofas, sectionals, loveseats, chairs, ottomans, coffee tables, entertainment furniture, and complete living-room collections.
Customers can shop across a wide range of styles, materials, brands, and price points.
Bedroom Furniture
Bedroom products include beds, dressers, nightstands, chests, mirrors, bedroom sets, adjustable bases, and other sleep-related furnishings.
Gardner White offers both traditional furniture collections and contemporary designs.
Mattresses
Gardner White sells mattresses from major national and specialty brands.The company’s mattress business is large enough that it now operates dedicated Gardner White Mattress locations in addition to its full-line showrooms.
Reclining Furniture
The retailer offers reclining sofas, loveseats, sectionals, chairs, and power recliners.Options include traditional manual reclining as well as powered and feature-rich motion furniture.
Dining Room Furniture
Gardner White carries dining tables, chairs, benches, stools, dining sets, buffets, and other dining-room products.Collections range from casual family dining furniture to more formal dining-room designs.
Home Décor
The company’s home décor assortment includes decorative accessories, wall art, mirrors, lamps, rugs, accent pieces, and other products designed to complete a room.
GW Home
GW Home is Gardner White’s newer curated home-furnishings concept.
It combines affordable stylish furniture, art, décor, and accessories in a more design-focused shopping environment.
Gardner White Mattress
Gardner White Mattress locations focus specifically on mattresses, sleep systems, bedding, and sleep consultations.Certified sleep experts are available to help customers compare comfort levels and brands.
GW Outlet
GW Outlet provides clearance and value-oriented products.It is designed for customers looking for reduced-price merchandise, outlet inventory, closeouts, and selected clearance items.
Same-Day Delivery
Gardner White promotes same-day and nighttime delivery as one of its signature services.Availability depends on product inventory, delivery zone, order timing, and qualifying purchase conditions.
White-Glove Delivery
The company provides premium white-glove delivery options for qualifying orders.This generally includes delivery into the home and additional setup services compared with basic doorstep delivery.
Complimentary Interior Design
Gardner White offers complimentary interior design services.Design professionals can help customers coordinate furniture, colors, layouts, room planning, and décor choices.
Financing
Gardner White works with financing providers to offer qualifying customers installment and promotional credit options.The retailer currently supports the Gardner White Credit Card and other financing solutions.
Gardner White Credit Card
Customers can use the Gardner White Credit Card for qualifying furniture and mattress purchases.Credit-limit questions and account servicing are handled through the financing provider.
Furniture Protection Plans
Gardner White sells protection plans for qualifying furniture purchases.Coverage and exclusions depend on the selected plan and product.
Service Requests
Customers can submit repair and service requests through Gardner White’s Help Center.Service claims may involve delivery damage, product defects, warranty-related issues, or qualifying protection plans.
Online Ordering
Gardner White sells furniture, mattresses, décor, and other products through its e-commerce site.Online customers can manage orders, track delivery, and use web-order support for qualifying issues.
Gardner White Furniture Corporate Phone Numbers
Corporate Phone Number
586-774-8853.
Corporate Headquarters Number
586-774-8853
Headquarters Number
586-774-8853
Corporate Office Number
586-774-8853
Customer Service Number
248-481-2200.
Customer Support Number
Gardner White’s FAQ also identifies
586-774-8853
as the main Customer Service team number.
Warehouse Number
248-481-2108
This number can be called or texted for warehouse-related matters.
Online Order Cancellation Number
248-481-2208
Customers who purchased online and need to process a cancellation are instructed to use this number.
Gardner White Credit Card Limit Increase
Synchrony
800-333-1082.
Billing Number
Gardner White does not publish one universal standalone billing number.
Financing-account billing is generally handled by the relevant financing provider, while order billing issues can begin with Customer Care.
Sales Number
Sales inquiries are generally handled directly by local Gardner White stores or online sales teams.
Regional Office Number
Gardner White does not publish one universal regional-office number.
Branch Office Number
Every showroom has its own local number.
International Number
Not applicable.
Gardner White primarily serves Michigan and Ohio customers.
Emergency / After-Hours Number
No national emergency or after-hours corporate hotline is published.
Investor Relations Number
Not applicable.
Gardner White is privately held.
Media / Press Number
Gardner White does not prominently publish one universal media phone number on its main customer pages.
Human Resources Number
Gardner White does not publish one universal public HR phone number for all applicants.
Reservations / Booking Number
Not applicable.
How to Reach a Real Person at Gardner White Furniture
For most furniture, delivery, service, billing, or store-related issues, call 248-481-2200 for Customer Care or 586-774-8853 for the main corporate line. Have your nine-digit order number, purchaser name, delivery address, phone number, delivery date, and details of the product ready before calling. This helps Gardner White locate the order and determine whether the issue belongs with delivery, service, the store, online sales, or financing.
If the issue involves visible delivery damage or a product defect, contact Gardner White promptly. The current return policy states that damage or defects should be noted on the signed delivery slip and reported to the service department within 48 hours of delivery. If the issue concerns an online cancellation, call 248-481-2208 rather than relying on the general store line.
For problems with a specific salesperson, showroom transaction, or store experience, contact the local store manager first. If local management does not resolve the concern, escalate through Customer Care and then the Bloomfield Hills corporate office with the full order history and supporting documents.
Gardner White Furniture Headquarters & Corporate Office Address
Current Headquarters
Gardner White Furniture Co., Inc.
200 East Long Lake Road, Suite 300
Bloomfield Hills, MI 48304
United States
Corporate Office
The Bloomfield Hills office is Gardner White’s current corporate headquarters.
The company’s About page confirms that Gardner White has entered a new phase of growth with a new corporate headquarters in Bloomfield Hills.
Other Important Address
Gardner White’s current privacy policy continues to reference
6500 E. 14 Mile Road
Warren, MI 48092
This is a major Gardner White operating and retail address and should not be confused with the newer Bloomfield Hills corporate headquarters.
Former / Historical Headquarters
Gardner White historically maintained significant corporate operations in Warren and other Detroit-area locations.
For current headquarters content, the company now identifies Bloomfield Hills, Michigan as the official headquarters location.
How to File a Complaint Against Gardner White Furniture
Complaints can involve delivery damage, defective furniture, returns, refunds, financing, mattress issues, store employees, service delays, online orders, protection plans, or missed delivery commitments. Before escalating, keep your order number, receipt, delivery paperwork, photographs, service-request history, payment records, and names of any staff members you have already contacted.
Step 1: Contact Customer Service
Call 248-481-2200 and explain the problem clearly. Provide the nine-digit order number, delivery address, product description, date of purchase, and relevant photographs if the issue involves damage or defects. Ask the representative to open or update a service case and record the requested resolution.
Step 2: Contact the Relevant Department
For delivery or product-service issues, use Gardner White’s Service Request process. Online-order cancellations should use 248-481-2208, while warehouse matters can use 248-481-2108. Credit-card servicing belongs with the financing provider rather than Gardner White’s furniture-sales team.
Step 3: Request Supervisor or Management Review
If the first representative does not resolve the complaint, request a supervisor, service manager, or local store manager. Explain what has already been attempted and provide the case number, delivery date, and product condition. For delivery damage, emphasize whether the problem was documented within the required 48-hour reporting period.
Step 4: Use the Company’s Written Complaint Channel
Submit the complaint through Gardner White’s Contact Us or Service Request form. Written complaints are especially helpful when you need to attach photographs or create a clear timeline of attempted repairs, missed deliveries, refunds, or sales promises.
Step 5: Contact Corporate Headquarters
If the issue remains unresolved, send written correspondence to Gardner White Furniture Co., Inc., 200 East Long Lake Road, Suite 300, Bloomfield Hills, MI 48304. Include copies of receipts, order confirmations, service requests, delivery documents, and prior responses.
Step 6: Use the Specialized Complaint or Dispute Department
Protection-plan claims, financing disputes, warehouse issues, and delivery/service complaints should be routed to the specialized team responsible for the problem. If Synchrony or another lender financed the purchase, financing-account disputes may need to be handled directly with that financial institution.
Step 7: File With the Appropriate Regulator
Consumer financing complaints may fall under federal or state financial regulators, while deceptive sales, warranty, or retail practices can be reported to the appropriate state consumer-protection authority. Safety concerns involving furniture products may also involve the U.S. Consumer Product Safety Commission when appropriate.
Step 8: Use Consumer Protection or Financial Dispute Options
For unresolved retail complaints, customers may contact the Michigan Attorney General or the consumer-protection office in the state where the purchase occurred. Credit-card billing disputes may also be raised with the card issuer under applicable dispute procedures.
Step 9: Consider Formal Legal or Arbitration Procedures
If a substantial dispute remains unresolved, review the sales contract, financing agreement, protection-plan terms, and applicable warranty for arbitration, venue, or legal-action clauses. For significant financial losses or repeated failed repair attempts, consulting a qualified consumer-law attorney may be appropriate before filing a lawsuit or entering arbitration.
