Carhartt
About Carhartt
Carhartt, Inc. is an American workwear and outdoor-apparel company headquartered in Dearborn, Michigan. The company was founded in 1889 by Hamilton Carhartt, who began manufacturing work clothing for railroad workers in Detroit. More than a century later, Carhartt remains closely associated with durable work jackets, bib overalls, work pants, shirts, boots, protective apparel, and clothing designed for demanding jobs and outdoor environments.
Carhartt remains a family-owned and family-operated private company. The descendants of founder Hamilton Carhartt continue to be involved in the business. Current company history identifies Linda Hubbard as President and CEO, a role she assumed in 2024, while Mark Valade remains Executive Chairman.
Current Carhartt corporate information states that the company is headquartered in Dearborn and employs more than 3,000 associates worldwide, including approximately 2,700 in the United States. Carhartt also maintains manufacturing, supply-chain, and commercial operations across North America, Europe, Asia, and Latin America.
Quick Information
Corporate Phone Number
1-800-833-3118
Carhartt uses this number for Customer Service, privacy inquiries, returns, and general consumer assistance.
Customer Service Number
1-800-833-3118
Phone hours
Monday to Friday: 8:00 AM to 11:00 PM ET
Carhartt also offers text and chat support.
Corporate Office Address
Carhartt, Inc.
5750 Mercury Drive
Dearborn, MI 48126
United States
Headquarters Address
Carhartt, Inc.
5750 Mercury Drive
Dearborn, MI 48126
United States
Customer Service: Just_Ask_Us@Carhartt.com
Privacy: privacy@carhartt.com.
Industry
Workwear, Outdoor Apparel, Footwear, Protective Clothing, Work Accessories and Consumer Retail
Founded
1889
Founder
Hamilton Carhartt
Current CEO
Linda Hubbard
She became CEO in 2024.
Executive Chairman
Mark Valade
Ownership
Privately held and family owned
Carhartt remains managed by descendants of founder Hamilton Carhartt.
Number of Employees
More than 3,000 associates worldwide
Current company history also reports approximately 2,700 U.S. associates.
Website
Careers Page
https://www.carhartt.com/careers
Carhartt hires across corporate operations, digital and technology, supply chain, sales, product design, retail, manufacturing, and other functions.
Carhartt Products & Services
Carhartt sells workwear, protective clothing, outdoor apparel, footwear, accessories, and specialized work products for men, women, and children. Its current categories include outerwear, work pants, shirts, bib overalls, footwear, flame-resistant clothing, high-visibility products, scrubs, accessories, and technical weather-protection apparel.
Work Jackets and Coats
Carhartt is best known for rugged work jackets designed for construction, agriculture, skilled trades, outdoor labor, and everyday use. The lineup includes insulated, unlined, rain-resistant, sherpa-lined, fleece, denim, and technical outerwear.
Detroit Jackets
The Detroit Jacket is one of Carhartt’s most recognizable heritage products. Modern versions retain the workwear styling associated with the brand while incorporating updated fits, materials, insulation, and performance features.
Active Jackets
Carhartt Active Jackets provide hooded workwear protection for colder weather and demanding outdoor jobs. The collection includes insulated and weather-resistant options in multiple fabrics and warmth levels.
Bib Overalls
Bib overalls have been central to Carhartt since the company’s earliest railroad-workwear days. Current products include insulated, unlined, duck, denim, and specialized work bibs for different climates and occupations.
Work Pants
Carhartt sells work pants, dungarees, utility pants, jeans, double-front pants, stretch products, and trade-oriented bottoms. Different fits and fabrics are designed for mobility, durability, and demanding work environments.
Work Shirts
The brand offers T-shirts, long-sleeve shirts, button-down work shirts, flannels, shirt jackets, and performance tops. Products range from heavyweight cotton basics to moisture-managing technical workwear.
Hoodies and Sweatshirts
Carhartt sells heavyweight, midweight, fleece, and performance sweatshirts for work and casual use. Current collections include Carhartt Force products and weather-focused layers.
Work Boots and Shoes
Carhartt footwear includes work boots, waterproof boots, safety-toe footwear, wedge boots, hiking-style work shoes, sneakers, and winter footwear. Safety options include steel, composite, alloy, and nano-toe designs.
Flame-Resistant Clothing
Carhartt offers flame-resistant shirts, jackets, pants, coveralls, and other protective apparel for workers in industries where flame or thermal hazards are a concern.
High-Visibility Clothing
High-visibility apparel is designed for workers who need increased visibility around roads, equipment, construction zones, and industrial environments.
Carhartt Force
Carhartt Force products incorporate performance features such as sweat management, faster drying, and increased comfort during active work.
Rain Defender
Rain Defender technology is used on selected outerwear and clothing to help resist light rain and moisture while maintaining workwear durability.
Storm Defender
Storm Defender products focus on waterproof and breathable protection for wet-weather work. Carhartt identifies Storm Defender among the technologies introduced as the company expanded technical workwear.
Rugged Flex
Rugged Flex products incorporate stretch and increased range of motion into work pants, jackets, footwear, and other products.
Scrubs
Carhartt sells medical scrubs for healthcare professionals, including stretch and performance-oriented tops and pants.
Work Accessories
Accessories include tool-related gear, belts, wallets, socks, gloves, hats, backpacks, bags, thermals, base layers, and other products designed for work and outdoor use.
Women’s Workwear
Carhartt produces jackets, work pants, jeans, bibs, shirts, footwear, sweatshirts, scrubs, and protective apparel specifically designed for women.
Kids Clothing
The brand sells workwear-inspired clothing for babies, toddlers, boys, and girls, including bib overalls, jackets, graphic shirts, sweats, hats, and accessories.
Carhartt Reworked
Carhartt Reworked extends the usable life of qualifying garments through resale and circular-commerce initiatives. Carhartt reported that the program had extended the life of more than 53,000 garments and helped keep more than 79,000 products out of landfills since its launch in 2023.
Online Shopping
Customers can buy directly through:
The website includes clothing, footwear, accessories, new collections, store information, returns, and customer-account services.
Returns
Carhartt currently allows qualifying purchases to be returned within:
180 days of the order
provided products meet the applicable return conditions.
Carhartt Corporate Phone Numbers
Corporate Phone Number
1-800-833-3118
Customer Service Number
1-800-833-3118
Text Support Number
1-800-833-3118
Text-support hours:
Monday to Friday: 8:00 AM to 11:00 PM ET
Saturday and Sunday: 8:00 AM to 9:00 PM ET.
Returns Support Number
1-800-833-3118
Returns Email
Just_Ask_Us@Carhartt.com
Online Order Support Number
1-800-833-3118
Privacy Number
1-800-833-3118
Privacy Email
privacy@carhartt.com
Toll-Free Number
1-800-833-3118
Billing Number
Carhartt does not publish a separate universal billing-only number.
Billing and payment questions can be directed to Customer Service at 1-800-833-3118.
Sales Number
Carhartt does not publish a separate nationwide consumer Sales Department phone number.
Local Store Number
Individual Carhartt Company Stores have their own telephone numbers.
Store Locator:
https://www.carhartt.com/store-locator
Investor Relations Number
Not applicable.
Carhartt is privately held and family owned.
Media / Press Number
Carhartt media contacts can vary by announcement.
Current company releases identify corporate public-relations representatives rather than one permanent consumer press hotline.
Human Resources Number
Carhartt does not publish one universal public applicant HR number.
Careers:
https://www.carhartt.com/careers
How to Reach a Real Person at Carhartt
For online orders, product questions, returns, shipping, account issues, sizing, or general Customer Service, call or text 1-800-833-3118. Carhartt also provides live online chat. Phone representatives are currently available Monday through Friday from 8:00 AM to 11:00 PM Eastern Time, while text and chat offer weekend availability as well.
If the issue concerns a return, customers can also email Just_Ask_Us@Carhartt.com. Have the order number, product name, purchase date, receipt, photographs where relevant, and the resolution being requested available before contacting the company.
Carhartt Headquarters & Corporate Office Address
Carhartt’s current headquarters is
Carhartt, Inc.
5750 Mercury Drive
Dearborn, MI 48126
United States
Dearborn Corporate Headquarters
Carhartt officially describes itself as headquartered in Dearborn, Michigan, near Detroit, where the company was originally founded.
Current CEO
Linda Hubbard
Hubbard became Carhartt’s first non-family President in 2013 and assumed the CEO title in 2024.
Executive Chairman
Mark Valade
Mark Valade remains Executive Chairman and represents the Carhartt founding family in the company’s leadership structure.
Family Ownership
Carhartt remains:
Family owned and privately held
more than 135 years after its founding.
Current Workforce
Carhartt currently reports:
More than 3,000 associates worldwide
including approximately:
2,700 U.S. associates.
U.S. Manufacturing
Carhartt currently operates:
Three U.S. manufacturing facilities
that continue producing selected heritage and Made in the USA products.
International Corporate Presence
Carhartt’s international structure includes:
European headquarters in Amsterdam
and:
Asian headquarters in Seoul.
Certified B Corporation
In 2026, Carhartt officially became a:
Certified B Corporation
following an assessment of its practices relating to associates, communities, and environmental responsibility.
Stock Listing
Not applicable.
Carhartt is privately owned and does not trade on the NYSE or Nasdaq.
How to File a Complaint Against Carhartt
Customers filing a complaint concerning an online order, defective garment, shipping problem, return, store experience, payment issue, sizing concern, or Customer Service interaction should retain the order number, receipt, item information, photographs where relevant, and previous correspondence before escalating.
Step 1: Contact Carhartt Customer Service
Call or text 1-800-833-3118 or use Carhartt’s live chat. Explain the issue clearly and provide your order number, product details, purchase date, and requested resolution. If the complaint concerns damaged or defective merchandise, photographs can help Customer Service review the issue more efficiently. Keep the name of the representative and any case or reference information.
Step 2: Use the Return Process When Appropriate
If the complaint involves merchandise you want to return, review Carhartt’s current return policy first. Qualifying purchases may generally be returned within 180 days in original condition with tags attached. Return questions can also be sent to Just_Ask_Us@Carhartt.com. Keep your tracking information and refund confirmation until the matter is fully resolved.
Step 3: Request Additional Customer Service Review
If the first contact does not resolve the matter, contact Customer Service again and ask for further review. Provide the previous interaction details, order number, photographs, payment information, and a concise chronology of what happened. For privacy-specific complaints, use privacy@carhartt.com rather than ordinary order support.
Step 4: Send Formal Written Correspondence to Carhartt Headquarters
For a serious unresolved matter, written correspondence can be sent to Carhartt, Inc., 5750 Mercury Drive, Dearborn, MI 48126. Include your full contact information, transaction details, order number, prior complaint history, supporting records, and the specific resolution requested. Send copies rather than original documents and retain proof of delivery.
Step 5: Use the Appropriate External Complaint Process if Necessary
If the dispute remains unresolved, the appropriate external route depends on the issue. Payment disputes may involve the card issuer, privacy complaints may involve the applicable state privacy regulator, and general consumer disputes may be submitted to the relevant state Attorney General or consumer-protection agency. Keep receipts, correspondence, tracking records, photographs, and Carhartt’s written responses before escalating.
