Urban Air Adventure Park
Urban Air Adventure Park
Urban Air Adventure Park is an indoor family entertainment and adventure-park brand known for trampolines, climbing attractions, ropes courses, zip-line experiences, warrior courses, playgrounds, birthday parties, and group events. The business was founded in 2011 in the Dallas-Fort Worth area and has grown into one of the largest indoor adventure park concepts in North America.
Urban Air is part of Unleashed Brands, a youth-enrichment platform that also includes The Little Gym, Sylvan Learning, Snapology, Class 101, Premier Martial Arts, and Water Wings Swim School. Unleashed Brands describes Urban Air as its Adventure & Play brand and currently lists 400+ Urban Air locations.
Urban Air locations are largely operated through a franchise model. The current franchisor is associated with UATP Management, LLC, while Unleashed Brands serves as the parent platform. Because individual parks are locally operated, pricing, attractions, hours, memberships, and complaint handling can vary by location.
1-888-435-7151
This is the current main Home Office number published by Unleashed Brands, Urban Air’s parent platform.
Urban Air does not publish one universal consumer call-center number for all park issues.Customers should generally use the official Urban Air Contact Us form or contact their local park directly.
1-800-960-4778
Urban Air publishes this number as its Birthday Hotline and event-planning contact.
Urban Air Adventure Park / Unleashed Brands
2350 Airport Freeway
Suite 505
Bedford, TX 76022
United States
Urban Air Adventure Park / Unleashed Brands
2350 Airport Freeway, Suite 505
Bedford, TX 76022
United States
Unleashed Brands currently publishes this as its Home Office.
Customer Support: customersupport@unleashedbrands.com
General / Privacy: info@unleashedbrands.com
Franchising: unleashedfrandev@unleashedbrands.com
Indoor Family Entertainment, Adventure Parks, Franchising, Youth Recreation, Birthday Parties and Group Events
2011
Urban Air was founded in the Dallas-Fort Worth area.
400+ locations
Unleashed Brands currently describes Urban Air as having more than 400 locations.
Unleashed Brands
Urban Air is one of seven youth-enrichment brands operated under the Unleashed Brands platform.
Unleashed Brands does not prominently publish standardized public walk-in hours for its Bedford Home Office.Visitors and business contacts should arrange an appointment before visiting.
https://www.unleashedbrands.com/
Not applicable in the conventional public-company sense.Urban Air and Unleashed Brands are privately held and do not operate a public shareholder Investor Relations department.
Career opportunities vary by Urban Air location because many parks are franchised and hire locally.Corporate opportunities are also available through Unleashed Brands.
Urban Air provides indoor entertainment focused on active play, family recreation, birthday parties, memberships, group events, and youth-oriented experiences. Attraction availability varies by park, so customers should check their local Urban Air before purchasing tickets or memberships.
Urban Air operates trampoline areas designed for open jumping, freestyle movement, and active play. Some parks also include specialized trampoline zones for dodgeball, performance jumping, or other activities.
Many Urban Air locations feature climbing walls and climbing structures for children and adults. These attractions are designed to provide both physical activity and skill-based challenges for guests of different experience levels.
Sky Rider is an indoor aerial attraction offered at selected Urban Air parks. Guests move above the park on a suspended track, creating a zip-line-style experience with elevated views of the attractions below.
The Warrior Course uses obstacle-course-style features that challenge guests to climb, swing, balance, and move through a sequence of physical obstacles. The course is designed for both recreational fun and friendly competition.
Selected Urban Air parks offer an Adventure Hub that combines several elevated attractions in one area. These can include climbing, ropes-course, and other adventure elements depending on the specific location.
Indoor ropes courses provide elevated balance and obstacle challenges. Guests typically wear safety equipment while moving across bridges, beams, and other features above the park floor.
Many Urban Air parks combine traditional dodgeball with trampoline courts. This allows groups to play a fast-paced version of the game while jumping and moving across padded surfaces.
Battle Beam attractions let two participants compete while balancing on an elevated padded beam. Players attempt to maintain balance while using padded equipment in a controlled play environment.
Wipeout is a rotating obstacle attraction found at selected Urban Air locations. Guests jump, duck, and move to avoid rotating padded arms while remaining on their platform.
Urban Air parks may include multi-level indoor playground structures with tubes, slides, climbing areas, and other play elements. These spaces are generally designed for younger guests and family play.
Some locations provide softer play areas intended for younger children. These spaces can include age-appropriate climbing, padded play structures, and attractions designed for smaller guests.
Many Urban Air parks feature large slides and newer specialty slide attractions. Available slide types vary by park and can include racing, tube, scoop, and other designs.
Selected Urban Air locations offer bumper-car attractions such as Spin Zone or similar rides. These provide a traditional amusement-park experience within the indoor adventure environment.
Laser tag is available at participating Urban Air parks. Guests compete individually or in teams inside themed arenas using electronic equipment and score-based gameplay.
Many parks include arcades with video games, redemption games, and interactive attractions. Guests may be able to earn points or prizes depending on the local arcade system.
Urban Air sells day tickets with attraction access levels that vary by park. Current ticket structures can include Unlimited Play, Shorty 40-inch, and Parent Ticket options depending on the location.
Participating parks offer Unlimited Play tickets that provide access to eligible attractions throughout the day. Pricing differs by location and may be subject to capacity, height restrictions, and attraction availability.
Urban Air offers recurring membership options designed for families who visit frequently. Current programs can include unlimited visits, attraction access, member events, merchandise discounts, food offers, and other park-specific benefits.
Some membership programs allow families to add a discounted Parent Pass to a qualifying child’s membership. Pricing and eligibility depend on the local Urban Air park.
Urban Air specializes in children’s birthday parties and provides packages with attraction access, reserved party space, setup, cleanup, socks, drinks, and optional food or extras. Packages and inclusions vary by park.
Customers planning birthday parties can call:
1-800-960-4778
The number is published by Urban Air for birthday and event assistance.
Urban Air hosts school groups, youth organizations, sports teams, church groups, corporate gatherings, and other group events. Event packages can be customized according to group size and attraction availability.
Urban Air offers team-building experiences that combine attractions and group challenges. These can be used by school groups, sports teams, organizations, and workplace teams.
Participating Urban Air parks host educational and recreational field trips for schools and youth organizations. Packages vary by location and may include dedicated attraction access and group pricing.
Schools, nonprofit organizations, and community groups can work with participating parks on fundraising events. Program structures and available fundraising options vary by location.
Many Urban Air parks operate an on-site café or food-service area. Menus can include pizza, snacks, drinks, desserts, and other family-friendly food options.
Urban Air-branded grip socks are required at many locations for attraction use. Current park pages list socks as a separate purchase for day tickets and often include a pair with certain memberships.
Urban Air participates in the KidHub app ecosystem from Unleashed Brands. Families can use the platform to discover activities, track classes and events, manage schedules, and access experiences across participating brands.
Because Urban Air operates primarily through franchised parks, many phone numbers are location-specific.
1-888-435-7151
This is the current Home Office number published by Unleashed Brands.
1-888-435-7151
1-888-435-7151
1-888-435-7151
Urban Air does not currently publish one universal guest-service telephone number for every park.
General inquiries should be submitted through:
https://www.urbanair.com/contact-us/
customersupport@unleashedbrands.com
This is the current Customer Support email published by Unleashed Brands.
1-800-960-4778
This is Urban Air’s published Birthday Hotline.
1-800-960-4778
Urban Air also publishes this number for party and event planning.
1-888-435-7151
Prospective franchise owners can contact the Unleashed Brands Home Office and use its franchise-development channels.
unleashedfrandev@unleashedbrands.com
1-888-435-7151
For parties:
1-800-960-4778
There is no single universal Urban Air membership-support number.Urban Air and Unleashed Brands instruct customers with membership payment or cancellation questions to contact their local Urban Air location.
Urban Air does not publish one universal Billing Department phone number.
Billing questions involving tickets, memberships, parties, or local purchases should generally be handled by the park where the transaction occurred.
Urban Air does not operate a conventional consumer Sales Department.
Ticket, membership, party, and event purchases are handled online or through individual parks.
Urban Air does not publish one universal regional-office number.
Each Urban Air Adventure Park generally has its own local telephone number.
Local park numbers can be found through:
https://www.urbanair.com/locations/
508-232-4604
Address:
189 Mechanic Street
Bellingham, MA 02019.
508-443-4229
Address:
435 Westgate Drive
Brockton, MA 02301.
Urban Air operates across the United States and also lists locations in Canada.
There is no single universal international guest-service number.
Urban Air does not publish one universal corporate emergency number.
For an immediate injury, medical, police, or fire emergency at a park, contact local emergency services and the on-site park management team.
Not applicable.
Urban Air and Unleashed Brands are privately held.
No permanent universal media phone number is prominently published on the current Urban Air Contact Us page.
Media and corporate inquiries can begin through the Unleashed Brands Home Office at:
1-888-435-7151
877-729-5369
Unleashed Brands publishes this number for privacy questions and requests.
877-729-5369
Unleashed Brands publishes this contact for website accessibility questions and feedback.
Urban Air does not publish one universal HR number for all park employees.
Because many parks are franchised, employment questions are generally handled by the individual park or franchise owner.
For birthday and group-event bookings:
1-800-960-4778
For a park-specific issue, the fastest route is usually to call the individual Urban Air location directly. Each park publishes a local telephone number through Urban Air’s official location directory, and local management generally handles tickets, membership questions, refunds, birthday parties, injuries, operating hours, and attraction-specific concerns. This is especially important because many Urban Air locations are independently operated franchises.
If the local park cannot resolve the issue, submit the official Urban Air Customer Service form or contact Unleashed Brands Customer Support at customersupport@unleashedbrands.com. Birthday and event customers can also call 1-800-960-4778. For parent-company corporate inquiries, the current Unleashed Brands Home Office number is 1-888-435-7151.
Urban Air’s current corporate and parent-company Home Office is:
Urban Air Adventure Park / Unleashed Brands
2350 Airport Freeway
Suite 505
Bedford, TX 76022
United States
Phone: 1-888-435-7151
Unleashed Brands currently publishes this address as its Home Office.
2350 Airport Freeway
Suite 505
Bedford, TX 76022
United States
This location supports Urban Air and the broader Unleashed Brands portfolio.
Urban Air’s current franchise structure uses:
UATP Management, LLC
Urban Air’s Terms of Use also identify UATP Management, LLC at the Bedford address.
Urban Air is part of:
Unleashed Brands
The parent platform currently includes Urban Air Adventure Park, Sylvan Learning, The Little Gym, Snapology, Class 101, Premier Martial Arts, and Water Wings Swim School.
Unleashed Brands currently lists:
400+ Urban Air locations
and identifies Urban Air as its leading Adventure & Play concept.
Urban Air currently operates parks across numerous U.S. states and also lists locations in Ontario, Canada.
The official location directory allows customers to search by state, city, or ZIP code.
Urban Air currently lists Massachusetts parks including:
Bellingham, MA
Brockton, MA
These are individual local parks and should not be presented as the corporate headquarters.
Urban Air Bellingham
189 Mechanic Street
Bellingham, MA 02019
Phone: 508-232-4604.
Urban Air Brockton
435 Westgate Drive
Brockton, MA 02301
Phone: 508-443-4229.
Unleashed Brands announced in late 2025 that it had signed a lease for a future headquarters at 600 E. Las Colinas Boulevard in Irving, Texas. However, the company’s current official Contact page still lists 2350 Airport Freeway, Suite 505, Bedford, TX 76022 as its Home Office, so the Bedford address should remain the primary current headquarters address until the company updates its official contact information.
Customers who have a complaint involving tickets, memberships, birthday parties, injuries, refunds, staff conduct, attraction safety, food purchases, billing, or another Urban Air service should first identify the exact park involved. Because Urban Air is heavily franchised, the local park often has direct responsibility for transactions and guest-service decisions. Keep your receipt, park name, visit date, membership details, party confirmation, photographs, waiver information, and any previous correspondence before escalating.
Start by calling or visiting the Urban Air location where the issue occurred and ask to speak with the General Manager or manager on duty. Explain the problem, provide the visit date, ticket or membership information, party reservation details, and any receipt or transaction number. If the issue involves an injury or safety concern, ask whether an incident report was created and request the appropriate follow-up process. Clearly state the resolution you are requesting. Keep the manager’s name and notes from the conversation.
If the local park does not resolve the complaint, submit the official Urban Air Customer Service form at https://www.urbanair.com/contact-us/. The form asks for your contact details, closest Urban Air location, and the nature of the request so the complaint can be routed to the correct team. Include prior communication with the park and a concise explanation of what remains unresolved. Do not include unnecessary sensitive financial information. Save a screenshot or confirmation of the submission.
For further escalation, contact customersupport@unleashedbrands.com or call the Unleashed Brands Home Office at 1-888-435-7151. Provide the Urban Air location, dates, transaction details, previous conversations with park management, and the resolution you are requesting. If the complaint concerns a membership, note that the parent company specifically directs customers with payment or cancellation issues to contact their local location first. Keep all email responses and case information.
For a serious unresolved corporate complaint, written correspondence can be sent to Urban Air Adventure Park / Unleashed Brands, 2350 Airport Freeway, Suite 505, Bedford, TX 76022. Include your full contact information, park location, transaction or membership details, important dates, and a chronological explanation of the issue. Attach copies rather than originals of receipts, photographs, medical records, or correspondence. Do not send passwords or unnecessary payment-card information. Keep a copy and proof of mailing.
If the matter remains unresolved, the correct external process depends on the complaint. Safety or injury concerns may involve local authorities, health departments, or legal professionals, while billing and membership disputes may involve a payment-card issuer or state consumer-protection agency. Privacy issues can be addressed through applicable privacy regulators, and potentially deceptive business-practice complaints may fall under a state Attorney General or other consumer authority. Keep receipts, waiver documents, incident reports, photographs, billing records, and all company responses before escalating externally.
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