Talbots
Talbots is an American women’s fashion and lifestyle retailer headquartered in Hingham, Massachusetts. The company specializes in classic and modern women’s apparel, petite and plus-size clothing, shoes, accessories, outerwear, occasion styles, and other wardrobe essentials. Talbots describes itself as the original New England lifestyle brand for women who want timeless style, quality, flattering fits, and versatile clothing.
Talbots was founded in 1947 by Nancy and Rudy Talbot. The business began as a clothing catalog and later established a retail presence in a historic house in Hingham, Massachusetts. The company’s red-door imagery and New England heritage remain important elements of the Talbots brand identity today.
Today, Talbots operates through physical retail stores, outlet locations, Talbots.com, catalog and telephone ordering. The company is privately held and operates within KnitWell Group, which was formed by Sycamore Partners to bring Talbots together with apparel brands including Ann Taylor and LOFT. Talbots continues to maintain its main campus at One Talbots Drive, Hingham, MA 02043.
Talbots does not prominently publish a separate public corporate-headquarters switchboard.For general customer and company assistance:
1-800-992-9010
1-800-992-9010
Monday to Friday: 8:00 AM to 10:00 PM ET
Saturday and Sunday: 8:00 AM to 6:00 PM ET.
The Talbots LLC
One Talbots Drive
Hingham, MA 02043
United States
Talbots
One Talbots Drive
Hingham, MA 02043
United States
Talbots’ current Customer Care, loyalty-program and legal materials continue to use this address.
Customer Service: customer.service@talbots.com
Legal Department: legal@talbots.com
Women’s Apparel, Fashion Retail, Footwear, Accessories, E-Commerce and Specialty Retail
1947
Founders:
Nancy Talbot and Rudy Talbot.
Privately held
Talbots operates within KnitWell Group, which was formed by Sycamore Partners.
Talbots identifies:
Hingham, Massachusetts
as its main campus, housing executive leadership, merchandising, marketing, store operations, planning and allocation, finance, human resources and other corporate teams.
https://www.talbots.com/store-locator/store-locator.html
Talbots maintains retail and outlet locations throughout the United States and Canada.
Talbots career opportunities include retail, merchandising, marketing, planning, finance, store operations, human resources and corporate positions.
Careers are accessible through the Talbots corporate website.
Talbots focuses primarily on women’s apparel and accessories with a strong emphasis on versatile styles, inclusive sizing, personal shopping and multichannel retail.
Talbots offers blouses, button-down shirts, knit tops, tees, tanks, tunics and seasonal fashion tops.
Collections range from casual everyday pieces to dressier work and occasion styles.
The sweater assortment includes cardigans, pullovers, cashmere styles, cotton knits, turtlenecks and seasonal layering pieces.
Talbots frequently coordinates sweaters with pants, skirts and accessories for complete outfits.
Talbots sells casual dresses, work dresses, shirt dresses, occasion styles and seasonal silhouettes.
Offerings are available across multiple size categories, including Misses, Petite and selected Plus ranges.
Women’s pants include ankle pants, straight-leg styles, wide-leg silhouettes, cropped pants, chinos and dress pants.
Customers can shop across several fits, fabrics and lengths.
Talbots sells jeans in a range of washes, rises, cuts and lengths.
Styles can include straight, slim, flare, bootcut and relaxed fits depending on the current collection.
The company offers blazers, lightweight jackets, denim jackets and tailored layering pieces.These products serve both casual and professional wardrobes.
Talbots sells trench coats, wool coats, quilted jackets, puffers, rainwear and seasonal outerwear.The selection changes according to weather and seasonal collections.
The skirt assortment includes pencil, A-line, pleated, midi and casual designs.Styles are coordinated with Talbots tops, sweaters and footwear.
Petite sizing is an important part of the Talbots assortment.Many Talbots stores identify Petite as a dedicated style category, while additional Petite products are available online.
Selected Talbots stores and Talbots.com offer Plus and Plus Petite clothing.Talbots also publishes a dedicated Plus and Plus Petite support line at 1-800-845-3371.
Talbots sells flats, loafers, sneakers, sandals, boots, heels and seasonal footwear.Shoe availability can vary between retail stores, outlets and online inventory.
The accessories collection includes handbags, scarves, jewelry, belts, hats and other finishing pieces.Talbots frequently coordinates accessory colors and prints with current apparel collections.
Talbots offers seasonal swimsuits and swim-related apparel.Selections can include one-piece swimsuits, separates, cover-ups and related vacation products.
Customers can purchase pajamas, robes, lounge sets and relaxed clothing through Talbots and affiliated lifestyle assortments.
Talbots Gift Cards and e-Gift Cards can be used for eligible purchases at Talbots retail stores, Talbots.com and qualifying telephone orders.Gift Cards do not expire under the current policy.
Classic Awards is Talbots’ loyalty program.
Members earn Style Points on qualifying purchases and can receive a $25 Style Reward after earning 500 Style Points, along with birthday bonuses, exclusive offers and other benefits according to membership level.
Qualifying Talbots credit-card members who meet the program’s annual spending threshold can receive Premier status.
Current Classic Awards terms list free shipping and additional benefits for eligible Premier members.
Talbots offers a private-label credit card and Talbots World Mastercard through Comenity Bank.
Cardholders can earn enhanced Style Points and additional Classic Awards benefits.
Customers can book complimentary Personal Shopping Appointments at participating Talbots stores.
These appointments provide styling assistance and personalized product recommendations.
Selected Talbots retail stores currently offer curbside pickup.Availability depends on the individual store.
Customers can shop the full digital assortment through:
Online orders support shipping, returns, loyalty benefits and other account services.
Talbots continues to support telephone ordering.
Order Number: 1-800-825-2687
Current telephone-order hours are generally 7:00 AM to 1:00 AM ET, seven days a week.
For purchases made or shipped beginning July 21, 2026, Talbots’ standard return period is 30 days.
Eligible merchandise must generally remain ticketed, unworn and unwashed, subject to final-sale and other exclusions.
Talbots operates dedicated outlet and clearance locations.
Outlet purchases follow separate return rules and typically must be returned through the appropriate outlet channel rather than regular Talbots retail stores.
Talbots does not prominently publish a separate public headquarters switchboard.General Customer Service:
1-800-992-9010
For general company routing:
1-800-992-9010
1-800-992-9010.
781-741-4028.
1-800-825-2687
Also written as:
1-800-TALBOTS.
781-740-8888.
1-800-845-3371.
1-800-510-6606.
855-470-0010
Monday through Sunday: 8:00 AM to 6:00 PM ET.
1-800-438-9443.
1-800-825-2687
Talbots also publishes:
1-877-825-2687
for selected Classic Awards assistance.
1-800-225-8204
TTY:
1-800-695-1788
Talbots Credit Card accounts are issued by Comenity Bank.
Individual Talbots stores maintain their own local numbers.
Store Locator:
https://www.talbots.com/store-locator/store-locator.html
Not applicable.Talbots is privately held.
legal@talbots.com
Formal disputes may also be mailed to:
The Talbots LLC
One Talbots Drive
Hingham, MA 02043
Attention: Legal Department.
Talbots does not prominently publish one universal applicant HR telephone number.Employment opportunities are handled through its career system.
For an online order, return, refund, shipping issue, loyalty problem or general shopping question, call 1-800-992-9010. For placing an order, use 1-800-825-2687. Customers can also use live chat or text 855-470-0010 during current support hours. Have the order number, customer information, purchase date and product information available before contacting support.
For credit-card issues, use 1-800-225-8204 because those accounts are administered through Comenity Bank. For store-specific purchases or employee concerns, first speak with the local Talbots store manager. If the matter remains unresolved, escalate through central Customer Service and keep receipts and previous case information available.
The Talbots LLC
One Talbots Drive
Hingham, MA 02043
United States
Talbots continues to use this address for Customer Care, loyalty-program disputes and formal legal correspondence.
One Talbots Drive
Hingham, MA 02043
Talbots describes Hingham as its Main Campus.
Corporate departments located there include executive leadership, merchandising, marketing, visual merchandising, store operations, planning and allocation, finance and human resources.
Current Talbots website terms identify the operating company as:
The Talbots LLC.
Talbots is privately held and operates within:
KnitWell Group
KnitWell was created by Sycamore Partners to bring together Talbots, Ann Taylor and LOFT under a broader specialty-apparel organization.
When KnitWell was formed, its participating brands generated more than:
$3 billion in annual sales
and employed more than:
30,000 associates
across the combined organization.These figures describe the broader group rather than Talbots alone.
Talbots was founded in:
1947
by:
Nancy and Rudy Talbot
in New England.
Talbots’ early retail operation became closely associated with Hingham after the founders established a store in a historic house with a distinctive red front door.
Hingham remains the company’s corporate home today.
Talbots operates conventional retail stores along with:
Talbots Outlet
and:
Clearance locations
across numerous U.S. states and Canada.
A Talbots retail location currently operates at:
164 North Street
Hingham, MA 02043
Phone: 781-749-4340.
Talbots also operates a Hingham Outlet at:
2 Shipyard Drive, Suite 1E
Hingham, MA 02043
Phone: 781-740-1840.
Customers may need to complain about an online order, damaged merchandise, return, refund, store employee, shipping delay, loyalty reward, promotional offer or another Talbots transaction. Keep the receipt, order number, product information, dates, photographs where relevant and previous correspondence before escalating.
Begin by calling 1-800-992-9010 or using Talbots’ live-chat or text-support options. Provide your order number, customer information, purchase date and a clear description of the issue. Explain the resolution you want, such as a refund, exchange, shipment correction or loyalty adjustment. Keep the representative’s name and any case or reference information.
For a merchandise complaint, review Talbots’ current return policy. Purchases made or shipped from July 21, 2026 onward generally have a 30-day return window, subject to exclusions. Store-specific complaints should first be raised with the manager of the location involved. Keep your receipt and merchandise tags when requesting a return or exchange.
If the initial contact does not resolve the complaint, contact Talbots Customer Service again and provide the prior case history. Include screenshots, shipping records, photographs or promotional terms where relevant. Loyalty-related Style Point disputes should be reported promptly, and current Classic Awards terms direct members to call 1-800-825-2687 or write to One Talbots Drive.
A serious unresolved complaint can be sent to The Talbots LLC, One Talbots Drive, Hingham, MA 02043. Include your full contact information, order or transaction details, dates, previous Customer Service contacts and the resolution requested. Send copies rather than original receipts and retain proof of mailing or delivery.
Talbots’ current Terms require certain disputes to begin with a written Dispute Statement sent to legal@talbots.com or by certified mail to The Talbots LLC, One Talbots Drive, Hingham, MA 02043, Attention: Legal Department. The terms provide a 60-day settlement process before covered court proceedings. Payment-card disputes, privacy issues and other consumer matters may also involve a card issuer, state Attorney General or appropriate consumer-protection authority depending on the issue.
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