SimpliSafe
SimpliSafe is a Boston-based home and small-business security company founded in 2006 by Chad and Eleanor Laurans. The company helped popularize do-it-yourself wireless home security by offering systems that customers could install themselves without the traditional long-term contracts commonly associated with monitored alarm companies. In October 2026, SimpliSafe marked its 20th anniversary and said its security technology helps protect more than 6 million people across the United States and United Kingdom.
SimpliSafe’s current business includes security alarm systems, indoor and outdoor cameras, video doorbells, motion and entry sensors, smoke and carbon-monoxide protection, water and temperature sensors, mobile-app controls, professional emergency monitoring, and AI-assisted security services. Its newest monitoring options include Active Guard Outdoor Protection, where camera technology and live monitoring agents can identify and respond to potential threats outside a protected property. SimpliSafe also expanded dedicated security solutions for small businesses.
A major ownership and leadership change took place in November 2025. GTCR completed its acquisition of SimpliSafe from Hellman & Friedman, and Hilary Schneider became Chief Executive Officer, while Ty Shay became President. Founders Chad and Eleanor Laurans continue to be involved as investors and board participants. SimpliSafe therefore remains a privately held company rather than a publicly traded security provider.
SimpliSafe does not prominently publish a separate general corporate switchboard for ordinary public inquiries. The primary verified customer-support number is:
1-888-910-1458
Phone support is available daily from 8:00 AM to midnight ET.
1-888-910-1458
Customers can use this number for installation, troubleshooting, billing, monitoring-plan, device, and account-related support.
SimpliSafe, Inc.
100 Summer Street, 3rd Floor
Boston, MA 02110
United States
SimpliSafe, Inc.
100 Summer Street
Boston, MA 02110
United States
Current legal documents and careers materials continue to identify 100 Summer Street in Boston as SimpliSafe’s headquarters.
Website / Terms Questions: tou@simplisafe.com
Privacy: privacy@simplisafe.com
Media: press@simplisafe.com
SimpliSafe generally routes ordinary customer support through phone and live chat rather than a single public general-service email.
Home Security, Business Security, Alarm Monitoring, Smart Home Technology, Security Cameras and IoT
2006
Founders
Chad Laurans
Eleanor Laurans.
SimpliSafe does not currently publish a precise company-wide employee total in its primary public corporate materials.Because the company is privately held, it does not file a public-company annual report with a standardized employee disclosure.
More than 6 million people
across the United States and United Kingdom.
SimpliSafe does not publish public walk-in hours for its Boston headquarters.
Customer phone support
Daily: 8:00 AM to midnight ET
Live chat
24/7.
https://careers.simplisafe.com/
Current job listings include engineering, product, finance, marketing, security monitoring, customer experience, IT, data, and other corporate positions.
SimpliSafe sells customizable wireless security systems built around a Base Station and Keypad, with customers adding the sensors and cameras appropriate for their property. Systems can be self-installed or paired with professional installation options.
Entry Sensors are designed to detect when protected doors or windows are opened. They form one of the core burglary-detection components within most SimpliSafe system packages.
SimpliSafe Motion Sensors monitor interior areas for movement while the system is armed. Current system bundles use second-generation motion sensors alongside door and window protection.
The Outdoor Camera Series 2 provides exterior video monitoring and supports SimpliSafe’s Active Guard Outdoor Protection service when used with compatible professional monitoring plans.
The Video Doorbell Series 2 provides 2K video, a wide field of view, night vision, two-way audio, motion detection, and person and package detection with qualifying services. It can also participate in Active Guard Outdoor Protection with an eligible plan.
The Smart Alarm Indoor Camera provides interior video coverage and can be used with Intruder Intervention. Under qualifying monitoring plans, live agents can view an alarm event and communicate through the camera during a suspected break-in.
SimpliSafe offers equipment and monitoring features designed to detect smoke and carbon-monoxide risks. Eligible professionally monitored systems can request emergency response when qualifying life-safety alarms occur.
Water Sensors are designed to identify leaks or unexpected water in protected areas such as basements, laundry rooms, kitchens, and utility areas.
Temperature Sensors can warn customers about extreme temperature conditions that may put pipes, pets, appliances, or other property at risk.
SimpliSafe offers panic-button devices that can be positioned in convenient locations for quick activation during an emergency.
Professional monitoring provides trained agents who can respond to alarms and request police, fire, or medical dispatch depending on the alarm type and service plan. Current plans are offered monthly without long-term contracts.
The Core plan provides 24/7 emergency dispatch, alarm-related monitoring, selected camera features, video verification, app controls, and Intruder Intervention with compatible hardware.
Pro includes Core features plus overnight Active Guard Outdoor Protection, generally between 8:00 PM and 6:00 AM local time.
Pro Plus adds 24/7 Active Guard Outdoor Protection. Live agents can use supported cameras, audio, sirens, and spotlights to respond to potential outdoor threats.
SimpliSafe also offers lower-cost self-monitoring options for customers who want app alerts and camera recordings without full professional emergency dispatch.
SimpliSafe offers systems and professional monitoring specifically for small businesses. Business plans can include custom employee PINs, multi-camera access, network backup, monitoring, and Active Guard Outdoor Protection.
The SimpliSafe app allows customers to arm and disarm systems remotely, monitor cameras, manage notifications, review recordings, and adjust supported security settings.
Customers who do not want to install equipment themselves can choose professional installation for qualifying systems and locations.
No separate general public corporate switchboard is prominently listed.
No distinct public headquarters number is published.
For general consumer routing
1-888-910-1458
No separate verified public office line is prominently published.
1-888-910-1458.
1-888-910-1458
1-888-910-1458
1-833-725-3250
Current plan-change assistance is published as available from 8:00 AM to 10:00 PM ET.
1-888-910-1458
SimpliSafe directs customers to this number when upgrading or asking about Active Guard Outdoor Protection.
1-800-203-3095
This number is published for certain Emergency Event and System Alert messaging requests.
No separate nationwide sales-only number is prominently published. General customer and purchasing questions can begin with 1-888-910-1458.
No separate billing-only number is publicly promoted. Billing and subscription matters are handled through Customer Support.
SimpliSafe primarily routes business-security sales and support through its business website and customer-service operation. No separate universal business number is prominently listed.
SimpliSafe maintains separate support operations for the United Kingdom. U.S. customers should use the U.S. support channels.
For an immediate emergency, call
911
SimpliSafe professional monitoring is not a replacement for directly calling emergency services when immediate help is required.
Not applicable.
SimpliSafe is privately held by GTCR and other investors.
No permanent press phone number is prominently published.
Media Email: press@simplisafe.com.
No universal public HR phone number is listed.
https://careers.simplisafe.com/
Not applicable.
For most customer issues, call 1-888-910-1458. Phone representatives are available every day from 8:00 AM to midnight Eastern Time, while live chat is available 24/7. Before contacting support, have your account email, service address, device name, system serial information where relevant, and details of any recent alarm or billing event available.
For a technical issue, specify whether the problem involves the Base Station, Keypad, camera, sensor, mobile app, Wi-Fi connection, or monitoring service. For billing or monitoring-plan questions, have the account holder’s information and current subscription available. Customers using Active Guard Outdoor Protection should identify the cameras and monitoring plan connected to the affected system.
Corporate or formal legal correspondence should not be sent to ordinary technical support. SimpliSafe’s current legal materials identify 100 Summer Street, Boston, MA 02110, with legal notices directed to the Legal Department.
SimpliSafe, Inc.
100 Summer Street, 3rd Floor
Boston, MA 02110
United States
Current company legal documents and careers pages confirm this as SimpliSafe’s Boston headquarters.
The primary corporate office is the same Boston headquarters at:
100 Summer Street, 3rd Floor, Boston, MA 02110
SimpliSafe, Inc.
100 Summer Street
Boston, MA 02110
Attention: Legal Department
Current Terms of Use direct formal written notices to the Legal Department at this address.
Certain state alarm licenses may list additional state-specific addresses required by local regulations. Those addresses should not be confused with SimpliSafe’s main Boston headquarters.
Complaints may involve equipment failures, installation, monitoring response, billing, cancellation, subscriptions, cameras, false alarms, delivery, warranty service, privacy, or Customer Support. Before escalating, gather your account information, order number, device details, screenshots, billing records, alarm history, previous case numbers, and copies of earlier correspondence.
Call 1-888-910-1458 or use SimpliSafe’s 24/7 live chat. Clearly explain the issue, provide the account and affected device information, and ask the representative to document the complaint. Request a case or reference number if available and note the representative’s name, date, and promised next action.
Route the issue to the appropriate team. Technical problems should go to Product Support, subscription or payment issues to Account & Billing, monitoring problems to the monitoring-support team, and privacy matters to privacy@simplisafe.com. Active Guard customers should identify their monitoring plan and compatible camera hardware when seeking review.
If first-line support cannot resolve the complaint, ask for a supervisor or higher-level Customer Experience review. Provide the existing case number and summarize previous attempts to fix the issue. Explain the specific remedy you want, such as repair, replacement, billing correction, cancellation, refund review, or monitoring investigation.
For a complaint requiring documentation, use SimpliSafe’s support or legal contact channels and keep a written record. Website-related concerns can be sent to tou@simplisafe.com, while privacy complaints can be directed to privacy@simplisafe.com. Written documentation is particularly useful when the dispute involves charges, contractual terms, alarm incidents, or repeated technical failures.
A serious unresolved complaint can be mailed to SimpliSafe, Inc., 100 Summer Street, Boston, MA 02110. Include the account holder’s information, support case numbers, dates, receipts, relevant screenshots, and a concise chronology. Clearly state the resolution being requested and keep proof of delivery.
For formal disputes involving contractual or legal rights, follow the dispute provisions in the current Terms of Service or Terms of Sale applicable to your account. Legal correspondence should be directed to SimpliSafe’s Legal Department at the Boston headquarters. Privacy complaints should continue through the company’s dedicated privacy channel.
Alarm-company regulation varies by state. For example, SimpliSafe’s terms identify the California Bureau of Security and Investigative Services as the alarm-industry regulator for California. Other states may use their own security, licensing, consumer, or fire-safety agencies. File with the regulator that has jurisdiction over the particular service and location involved.
For unresolved billing or merchandise disputes, consumers may contact their payment-card issuer where appropriate or file a complaint with their state Attorney General or consumer-protection agency. Preserve invoices, support transcripts, tracking information, and cancellation confirmations before escalating.
If internal and regulatory remedies do not resolve the matter, review the current SimpliSafe Terms governing the purchase or monitoring service. Those terms explain the applicable dispute-resolution process and any arbitration or other legal requirements. For a significant dispute, consider obtaining independent legal advice before starting a formal proceeding.
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